Jennie went above and beyond to help me with my contacts. Excellent customer service.

Receptionist/sales person rude and condescending. You can tell a lot about a business with first impressions. Made my appointment on-line and at the beginning of the store opening. Waiting outside the business a couple of minutes before they opened and found the door locked, which is not unexpected. However, at a minute or 2 after the opening time, the receptionist unlocks the door and does not open and greet me or the 2 other customers waiting outside. Plus upon entering, she decides that the customer on the phone is more important than the three of us. In front of her. After that, the same air of rudeness continues. Does not assist with choosing glasses or suggesting options, The lab technician who was present on the floor provided more information and was much friendlier to speak with. Both the Lab technician and doctor were friendly and more inviting to engage conversationally and get professional advice and recommendations. Unfortunately, there did not appear to be any other sales people on the floor to assist me. Certainly not getting my prescription for glasses filled at this location. read more

From beginning to end I had a very good experience,very friendly staff.I had Jennie consulting me,she was personable and knowledgeable,will definitely be my new eyeglass and exam place. read more

This is the first time I went to Visionworks. I stopped by to look at frames. I didn't want to spend a lot of money but wanted something fashionable & a place that took my insurance. Want to say special " Thank You" to Gloria for helping me out when I was looking for my frames and then picked them up today. Love them!!! read more

I spent a lot of money for my glasses expecting they'd last for a good number of years. Unfortunately that's not the case. The lenses began to develop what look like water marks around the edges and I was told my frames couldn't be adjusted because they'd probably break. I felt pressured to get new glasses but I didn't fall for the trick. Now, I wish I'd gone to a more expensive place that sold quality glasses. My bad! I'll never go back to Visionworks. read more

The only reason this store's getting 2 stars is because the doctor himself, Dr Chen, is fabulous. Besides being warm and well spoken, the glasses my husband and I got were just perfect visually. The store itself loses points for customer service which is amazingly slow. You can stand at the desk with two employees present and go unacknowledged. When we finally were acknowledged on a recent visit, the "greeting" was "We're behind, it may be a half hour." The final negative points go to Visionworks corporate. Someone there realized the stores couldn't handle live customers while also scheduling appointments, so they came up with "Amelia" - their virtual assistant. If you try to call the store, you won't ever get an employee, you'll get Amelia. Amelia tries to offload you from the phone queue by telling you you can get faster service online via chat at Visionworks.com I did this, and our gal Amelia is there as the chatbot too, and she sucks. She can't understand the simplest of questions, and offers inappropriate answers. Ultimately after confirming identity THREE TIMES with her, and confirming the location we'd used twice, we were told we'd get a call back within 48 hours. In the meantime, I'd stayed on hold with Amelia on the phone, which I was glad for because she couldn't assist me with online chat. And unfortunately, that call continued in "on hold" mode for 45 minutes before the system hung up on me. Hey corporate - if you perceive that your stores need a hand, provide a system that works! Dr Chen, I hope you go into private practice somewhere, because we'd gladly follow you, but as things stand, we won't be back to Visionworks Airport Road. read more

I guess these reviews were all written over six months ago because we had nothing but the most positive experience ordering eye glasses there last week. Precious was the name of our technician & she was exceptionally professional, courteous, helpful and kind. She was a great listener, problem solver and support to my husband & I as we navigated an insurance snafu (she figured it out!), helped us search for the perfect pair, and talked us through the affordable options. She was patient, funny & sweet. We were so happy! And my glasses are ready today so soon! read more

Bright day needed sunglasses . Walked in picked them out went to checkout counter 3 folks working behind the desk chatting away and deciding just where the best place to put a small gnome on the counter Woman directly in front of me - 18 inches away stood there working using her iPad for no less than a full minute Answered question from other workers completely ignored me Poor customer engagement- left for another store 2 pair 250 each because the worker didn't lift her eyes to say hello or I'll be with you in just a second - read more

There is a tan colored hispanic lady there like in her 50's that her attitude is undesirable. She is not polite and is very rude. My whole family and I been going there for years never had issues. Everyone was so sweet, helpful and polite except since this woman started working there 6 or more yrs ago. Several yrs back I opted to go the Krocks Rd location to avoid going to the Airport Rd location just to avoid the lady but because they have very slow service due to lack of employees, I went back to Airport Rd. I said I was no longer going to allow this woman to be rude. I had it this time I told her that her behavior was very rude. She invited me to go outside which I didn't because there was no need for that I am not a teenager. I kept quiet she kept nagging so I responded and ask to speak to office manager. Manager was out on break but I spoke to next in charge. Lady didn't take my information so I felt it would stay hush hush between employees (have their backs) but not no more. I have in numerous yrs also observed her the way she treats other clients so harsh and rude. Guess she still there because no one files proper complaint. I respect so I deserve respect. I am very patient but like I said this is years added up of taking such rudeness. To top it off she is doing reception with such nasty attitude. When I left the place to go home after "placing my complaint " she was outside waiting for me. She told me now tell me in my face what you said we outside. First of all I already had told her everything personally. Second I don't lower myself to her level. I went back in to tell the lady who took complaint thats the employee you have she inviting me to fight. I don't fight but if someone touches me I won't stay hit either. Then a client who was there put her nose in this and came at me I asked her did you hear what went on she said no so I told her mind your business then but they lady didn't care and started cursing at us wanting to fight. I got in my car and left because I am not going to look ridiculous and childish for no one. Bet now that people read this they too will feel comfortable and complaint about this rude customer service lady. read more

This is literally the worst place ever. My appointment for an eye exam was in the middle of February. I got a new prescription, so they ordered trial contacts. It is now the end of May and I still haven't received the trial contacts. Every time I call they say they're backed up. I called in the middle of April and they told me someone picked them up. Bullshit. I never got a call they were ready and never picked them up. They were reordered. Still haven't received them. The customer service sucks. They're rude and hang up on you. I'm going in to get my money back and going somewhere else. I would've gave them 0 stars if it was an option. read more

I got treated like crape today when I went in to ask a question about contacts and they were helpful at all with answering my question.

I would like to start this review by saying Dr. Chan, the Optometrist, was very good and I have a feeling he may not even know how this place is so poorly managed, with an incompetent staff, who could care less about their clients ! I went in early December for an annual exam and was treated pretty well by the receptionist. Unfortunately for me, the Doctor discovered a retinal tear in my eye and referred me to see a retinal specialist ASAP. He said the VW staff would fax over the referral and I would be hearing from the specialist's office within a day or two. When I was checking out, I asked for a copy of the referral form as well as some acknowledgement that it was sent. I was denied both, and was told, 'you can trust us.'...I should have known better!! After not hearing from the specialist after a few days I called and was told they hadn't received the referral yet, so I drove back over to VW, waited on line for about 15 minutes before being assured by both the receptionist and the manager it would be done immediately. Again I should have known better. While there I did advise them the specialists office told me everyday they delayed would result in 3-4 days delay in getting an appointment since they were so busy. This obviously fell on deaf ears. After another week I called the specialists office & was again told the referral still had not been sent. I went back to VW and after another long wait was greeted by a highly concerned & seemingly competent woman (who I believe was the office manager). She took care of business immediately, called over to the specialists office and set up an appointment, which by now, however, was nearly 4 weeks out. She was outstanding and could not have been any nicer nor professional. Perhaps the manager and other staff could learn a few lessons from her on how to treat customers properly. Fast forward to the specialists visit, he told me not I shouldn't have waited so long to set up the appointment and when I explained the delay on VW's part, one of his staff said they hear this often! Needless to say, this was my last visit to Visionworks, and their corporate offices should be taking a good hard look at the poor management and terrible disregard of responsible client care! read more

I "missed" the 10 minute grace period even though I walked in the door at exactly 10 minutes. I came in because i was having a problem with my eye. The refused to take me and said to reschedule. Never coming here again, and I recommend you to never come in either. read more

My daughter and I have been going to this location for years. Doug has always been wonderful (and I'm certain he still is, but I didn't get to work with him this time on my appt day or during my pick up). To start, they now--company-wide) rely heavily on automation for making appointments and for general inquiries. Many places have this down pat; VisionWorks does not. The system is not at all user-friendly. The appointment making process is time consuming, and when a question about order status is needed, it's completely unreliable. Wading through it to get help from a person is an exercise in futility. I booked appointments for both my daughter (adult, but still on my insurance) and I at the same time, same way, same contact info (minus name, of course). For my appointment, I received an email confirmation. My daughter's confirmation came by text. On the day of the appointment, we were brusquely let through the locked door and told to "sit there," after our temperatures were taken. None of the usual small talk or friendliness, but okay. I was then informed that my exam was with the optometrist, and my daughter's was via tele-health, because I'd "scheduled them that way." No, I hadn't, but I wasn't going to argue. Since my daughter has more issues with her vision than I do, I asked to switch, so she could have the in-person doctor. My request was honored, and a friendly staff member took over. My daughter went back for her exam first while I looked at frames, and we soon switched places. I honestly was surprised by how well done my tele-health exam went. Surely, I thought, my daughter's went just as well, or better, because that's our usual experience and why we keep going back. After we chose our frames, we worked with Cameron, who has VisionWorks' usual customer friendliness we are familiar with. In total, I ordered and paid for three pairs of glasses that day--reading and distance for me, and an all-the-time pair for my daughter. On our drive home, my daughter told me that her optometrist--the one I'd traded, to get her a better exam than tele-health!--hadn't told her ANYTHING about the results of her exam, the changes in her eyes or prescription, or even that she now has astigmatism (Cameron filled us in on that). In and done. That was disappointing, to say the least. A few days passed, and we realized we hadn't been asked (and we forgot to request) if we wanted blue light blocking coating for our glasses. I persevered through the automated system to get a staff member who took a message for Cameron to return my call, which he did quickly. We added the coating to my still not done orders, no problem. A few days later, I received a text that my glasses were done. My daughter didn't get anything. I called, and the automated system said it had no record of ANY of the orders. Even better, no one would pick up the phone when I requested customer service. At this point, I was frustrated, so I decided to check the status of both orders online...and I was met with a virtual assistant. Ugh. The virtual assistant found the orders though! It indicated that none of the three were ready, despite the text. I continued checking each day, finally receiving the "order complete" status yesterday. Still no text or email though. I checked both orders again before heading over today. Ready! I drove the twenty plus minutes and was met at the locked door by one of the employees who asked why I was there. After telling her I was there to pick up, she told me to "go straight to the chair with the mirror" with the same no-nonsense abrupt tone that I experienced before. She began looking for my glasses while another employee helped (more like dealt with) a client there for an appointment. That employee switched places with the lady looking for my glasses and talked about the client as if she weren't standing right there. The poor woman was told they had no appointment for her and asked if she'd already had her exam somewhere else. (When would that make sense?) Then they told her she'd canceled her appointment. The lady politely told the employee that the automated system had tried to put her in at a different store, but she'd declined that appointment and made it at the Airport location. After conveying complete inconvenience to the lady, the employee begrudgingly told her they'd take her. The woman was very thankful, explaining that she'd taken off work for the confirmed appointment, adding that the automated phone service wasn't user-friendly (so I'm not the only one!). (Pt 2 in attached photos) read more

Visionworks - Optometrists Near Me - Bethlehem, Pennsylvania

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the Visionwork at the airport rd mall is the worst place I have ever gotten glasses. Wait times are extremely long to the point of being ridiculous I was there 3 hours for my eye exam and when I came to pick up my glasses I was treated rudely and truly doubt the expertise of the women who assisted me. I told her my glasses felt too big -she took them squeezed the arms of the glasses and handed them back. I asked to be checked for proper alignment because after she squeezed them they felt uneven. I was told they didn't do that here. it took 3 of them to unscrew a lense-which I watched while sitting there being ignored M visit with the optometrist was professional and provided excellent care but this was overshadowed by the poor experience with the office staff read more

A couple of weeks ago I had an eye exam set for 12:40 and I waited for about an hour or so just to check in lol. I got there at 12:30 didn't leave until 2:15 . Honestly it's just the service most of the employees there are actually very kind hearted people . Except for the one lady upfront , huge attitude problem lol. It honestly doesn't bother me that much cause I only go to this place once a year or sometimes never so it is what it is . read more

I came here yesterday, July 22, 2017 from Philadelphia (about a 2 hour drive) to grab a pair of Ray Ban Clubmasters (no VisionWorks in Philadelphia sells it in store). I got into the store and looked for the color I wanted (Black/silver) but they didn't have it in store. I told Doug, the clerk helping me out, and he offered an alternative, the sunglasses version (black/gold) and instead of the sunglasses lens, they would fit a regular prescription lens. Not bad. I got it anyways because I was already there. Doug talked me through my options for lenses and which ones he thought were great or pointless (to save me a buck). After that, he said my glasses would be ready in an hour. Awesome, because I did not want to make another trip back here or wait for them to be shipped! When I pick it up 1 hour later (was already waiting for me), Doug made sure everything fit, the prescription was right, etc. He even included the sunglasses lens so I could convert these to sunglasses if I ever wanted to! But, I noticed that the frames had indents on them and they looked a bit damaged. I brought it to Doug's attention and he said he would try to re-order the frames for me because the frames looked damaged when the lenses were put in. So far, Doug has made me a happy customer and went above and beyond his duty to provide me with my glasses and even included the bonuses like the sunglasses lens, a contact lens case (to put my contacts in them so I could try on the glasses), and his diligence to get me what I wanted. However, I am not happy about my frames because they look damaged. It's hard to be completely satisfied if the pair of glasses you just purchased look damaged right when you get them. But, I will update this review once I receive the new frames in the mail (if I do). Hopefully Doug doesn't forget. VisionWorks, give Doug a promotion! He is exhibiting exemplary service here. As of Friday, August 11, 2017, here's an update. I was called not too long ago (before August 2017) about my new frames arriving at this location because they were replacing the ones I recently bought (on July 22, 2017) that were damaged when they put the lenses in. I asked them to ship the new frames to a VisionWorks near me. It arrived August 1, 2017. I picked it up today and swapped my old pair for a new pair. It turns out, they made a whole new pair of glasses for me and included a new RayBans case, extra sunglasses lens, and a microfiber towel. All is well and the VisionWorks located at 949 Airport Center Rd has made me a happy customer. Thanks again, Doug, you're an awesome guy for helping me take care of my glasses and making sure everything went well! read more

Made an appointment online, filled out paperwork online, showed up for my appointment and they had cancelled it because I didn't answer my phone when they called. Apparently the office policy is to just cancel you if you're busy and don't answer when they call. They didn't even try to squeeze me in even though I got an email three hours before my appointment saying "We look forward to seeing you today!" Don't waste your time here. read more

My Aunt is in her mid 80's. Today she showed me her nose piece had broken and was cutting her nose. She loves to read and do crossword puzzles. Today was the first time I went to Visionworks, American Center. I showed Antoine the glasses and he cheerfully said, "I can fix that!" In less than six minutes he returned with her fixed glasses, and a lovely smile on his face. As a kindness, he cleaned the lenses as well! My Aunt's face lit up, when I returned her glasses to her! Thank you all, at the store! New American Standard Bible says, "The one who is faithful in a very little thing is also faithful in much; and the one who is unrighteous in a very little thing is also unrighteous in much. " I KNOW I will tell many people how kind, professional, and generous Antoine was with a smile. I believe I will think of Visionworks, first, should I need a whole new pair of glasses, anytime soon! read more

3 hour visit for two eye exams. Unable to get ahold of the store on the phone to schedule fitting for my contact lenses. Multiple attempts, more than 30 minutes on hold. VisionWorks "online chat" is a useless virtual assistant that provides the same unhelpful answers over and over. Do yourself a favor and take your business elsewhere. I won't use VisionWorks again. read more

Worst customer service when a person gets glasses they are supposed to be fitted not just put on the desk rude

I bought glasses on Monday, received coupon in mail Tuesday. Tried calling several times, no answer. Stopped by today. Clerk said they'd have to do refund then new order which would be sent to lab. BUT only manager can do refund and manager is on vacation this week. So, to get the benefit of coupon,my glasses will be here a week later. Who goes on vacation leaving no one in charge? read more

I have been going to this location for the past 6yrs. Great customers service great people. Heidi has always been courteous and extremely helpful in picking just the right glasses for me and my family. Jake genuinely cares about the customers and take the time out of his busy schedule to ask how we are doing every time we drop in. Great location, great people, great service! -Stephen read more

Customer service was horrendous and extremely unprofessional. When the customer service rep came to bring out the glasses, she was dropping F-bombs in front of my 12-year old stepdaughter. Would not recommend anyone taking their children there. Tried calling to speak with a manager and it is literally impossible to get in contact with someone. read more

Visionworks seemed very promising in the beginning. We worked with an excellent lady who took the time with us and was so very helpful. When picking the glasses for my daughter up, I was hoping we would see the same woman again, but unfortunately she wasn't there. The lady at the front counter asked if we were picking up and she brought the glasses over and pretty much tried to get us out the door without really inspecting the fit for my 7 year old. They looked a little crooked, and after voicing my concern, she passed us over to a lady with purple hair. This new lady was clearly aggravated that she had to help us and wasn't hiding it a bit. First, she slammed down a bunch of paper on the counter because the printer for receipts must have been out of paper. Then, the glasses were still crooked after she pretended to move something on them. (I'm pretty sure she didn't do anything.) I voiced my concern and she wouldn't even look at me or acknowledge me. Finally, after saying "Sorry, but the glasses are still crooked on her," she said her general manager would come. She sat down and didn't look at us once, like we were scum on her shoe or something. She probably would've looked at THAT more actually. We waited patiently until the manager could come help us. He turned out to be the sweetest man on earth. Thank God! He really took his time to look at my daughter's eyes with the crooked frame on. He took the frame into the back twice to fix them. The second time was a charm! They're straight and she's ready for 2nd grade! But what was up with the purple haired lady? What did we ever do to her? We're nice people. I don't understand why some people act the way they do. read more

While short-staffed, I appreciated that a manager still let me through a locked door 15 minutes before closing time to attend my needs. Thank you! read more

Another non-visionworks store had botched adjusting my glasses and I was having trouble seeing. I stopped here to see if I could get some help. The staff at this store graciously and quickly fixed the problem, even though it was a busy day. I'm very grateful - and its a good sign about how they treat even non-customers. Though I can imagine I'll be a customer in the future read more

I scheduled my appointment online for 2 weeks out. I received information to give all my information which of course I provided. I was greeted upon arrival but waited a good 20 minutes to be sat down to talk about my insurance. Even though I already gave this information I was told at this point they are not a participating provider. I asked is there a higher copay than my normal zero out of pocket. He stated just for the contact fitting it could be anywhere from $15-80. Which I was ok with as I was already there and down to 2 pair of contacts. Once in the back to start my pre-exam testing he put me at this machine (which in the past was not covered) and I asked if there is a charge for this as I have been charged before. He stated no, since the Dr isn't here. I was like excuse how am I able to get an eye exam without a Dr. present. He stated the Dr is only present physically on Saturdays. I asked why I wasn't informed of this before me arriving to this apt.....employee stated they used to let patients know but no longer do. Told his I wasn't comfortable and walked out. This was a horrible experience. read more

Went to buy my son his first glasses. The salesperson was very helpful, both in explaining the sizes for kids to me, but also working patiently with my son to explain everything and make the experience was a positive one. The service was quick, and a incredible back to school pricing deal had me in a good mood, and my son left feeling like he got what he wanted and was confident about his new glasses and the experience I only dinged a star because there wasn't a huge selection of youth frames in his size to pick from. read more

I have been a patient and consumer of VisionWorks for over 3 years. I have never received such terrible customer service in my life. I lost a couple of boxes of contacts so I had called to see what my previous order amount was. Debbie that manages the desk was completely unhelpful, had an attitude, and hung up on me when she said she was going to get someone else to help me. She basically told me she had no information on my last order. This was on Tuesday this week. I called again on Wednesday and another woman was able to help me promptly. I called again today to receive my prescription information. They lied and told me they cannot provide it over the phone and that I would have to come into the store to get a hard copy since it (breaks hipaa laws) which is false as per the FTC. They gave me no other options other than to come into the store or they can fax it to me, legally they need to provide the prescription when requested and provide every possible avenue to receive this information. not to mention, I waited on hold for 20 minutes just to speak with the manager. They are not to be trusted and are very manipulative. I'm severely disappointed in how poorly this store is run. read more

My sons glasses broke ,so they make you wait outside for a long time ..my son just needed new frames so they told him to come back in an hour. Then she told him because his glasses were from NY. they could not help him.. so they refuse to help us. What kind of service is this ??? read more

Worst glasses/contact experience I've ever had! Also, extremely expensive and time consuming! 1. Don't expect to purchase glasses and get an eye exam in the same day. They make two separate appointments for that. Extremely inconvenient! 2. Also, don't let the coupon in the weekend paper fool you. An eye exam here is always $45. The $45 coupon is a marketing ploy. Heard it straight from an employee there myself. 3. If this is the first time you're getting contacts, its a 3 appointment process. The woman that schedules the first contact fitting (Diane) is extremely unprofessional and doesn't return phone calls when you're trying to reschedule appointments. Needless to say, after taking my prescription and running out of there I purchased my glasses somewhere else and for a better price. Try Americas best! They have a 2 for $69 deal with a free exam that runs a few times a year. read more

I would like to know , why no one is answering the phone and the website it doesn't look like it's working to schedule. so , I don't know what to do at this point ? ‍ read more

Its been 6 days since the manager called with a question about my husband's order. Both my husband and I have been trying to return this call several times a day for 6 days now. On hold minimally 30 minutes and no one picks up. Can't go there cause they won't open the door without an appointment but no one picks up to make the appointment. The reply on my previous post said you were sorry and working on it. To date, I have heard from no one from your company. If this isn't resolved by today I will notify my bank of an unauthorized charge, call my insurance company to report fraud and contact the BBB. Ive been more than patient. Countless hours over 6 days of me and my husband's time have been wasted trying to return a phone call. read more

This place I had nothing but trouble, it was not the problem of the doctors it was just a disorganised mess with every staff member. If it wasn't so unorderly I would really like this place. read more

The worst customer service I've experienced in a long time! First, let me just say Mohammad Mukhtarzada was great! He was very patient and answered every question I had. We discussed contact options for dry eyes. After his visit, he gave me samples of two one-a-day contacts (as they are better for dry eyes) to try and told me to call in in a FEW DAYS with which one of the two contact brands I liked best. After a few days and making my decision, I ATTEMPTED to call-in to which I couldn't get through. I tried calling every day, several times a day, at different times in the day. I was on hold for 30 plus minutes with no answer. I couldn't stop by because they lock their doors (I'm assuming due to COVID) and require you to have an appointment in order to be seen. Finally, I decided to schedule an appointment through their website JUST TO ORDER MY CONTACTS (which was an inconvenience to me). This appointment was two weeks out. In those two weeks, I attempted to call every day to see if I can get someone on the phone to place my order instead of having to go in. To no disbelieve, I couldn't get through. Finally, it's the day of my appointment. I show up to be told a prescription wasn't made for my contacts. I couldn't order contacts without a prescription. The lady helping me, Tara, told me she would have this prescription made by the doctor and call me back as soon as it was done. I received a call several hours later telling me the prescription I wanted is not a one-a-day contact but every two weeks contact. I was confused because I was told by Dr. Mukhtarzada that both the contact brands he gave me to trial were one-a-day contacts. At this point, I'm over the whole situation/experience and tell her I'm ok with the 2 weeks contacts. She told me she would call me back once that prescription was made. She calls me back later that day, to which I missed her call. Again, I attempted to call EVERY DAY, SEVERAL TIMES A DAY, AT DIFFERENT TIMES OF THE DAY. After about TWO weeks I FINALLY get a hold of someone and I am able to purchase my contacts over the phone. I patiently waited for a call over the next week on when my contacts were finally in and ready for pickup. After not receiving a call after 1 week, I attempted to call to see if they were ready for pickup, who was I kidding. Shocker... no one picked up after being on hold for 30+ minutes. I decide to go to Visionworks.com and attempt their online chat. I was able to chat with someone who took down my information and gave it to this store for them to call me. I received a call from the store within 30 minutes stating they texted me the day my order was ready. I never received a text so I asked which number did they send this text to, she reads off the number which happened to be my number from years ago. I specifically remember updating my phone number when I had my eye exam! I quickly go and pick up my order to which I never got a receipt for either. After almost TWO months, I FINALLY have my contacts! When I get home I get a voice message from one of the store associates stating they received my information from cooperates and my contacts ARE NOT ready for pickup! ‍ I literally had just picked up my contacts and was home already. There seems to be a lot of miscommunication and are very unorganized! After this experience, I plan on never going there again!!! read more

I really appreciate the covid protocols and how well they were adhered to. There was only one other customer in the store at all times during my visit. Dr. Mohammed was very attentive, knowledgeable and personalble. He answered my questions and noted my concerns. Although the set up of calling when you arrive didn't work as great, they made up for it with good customer service and attention to detail. The tech made sure I got the best deal by using both my primary and secondary insurances which allowed me to get (4) pair of glasses at a fairly good price (esp. with HSA). I do miss that the glasses are made on the premises. I hope Visionworks will reconsider that amenity because it would save time and allow for quicker repairs if needed. read more

Horrible customer service! The older gentleman with glasses and white hair was SO RUDE that I left the store. He interrupted my conversation with the woman helping me. He told me something alone the lines of: "if you don't like what I have to say then don't buy glasses here". I've never met an employee who wants their business to lose money. He was so aggressive towards me and made me feel very uncomfortable. Not to mention, he had the wrong information and what I said was in fact correct. Before you attack another customer, I suggest getting your facts straight. I will be contacting corporate. Douglass should be fired! read more

This place is the worst establishment I have ever been to. They only care about making money off of a sale. They have ZERO*** understanding and tolerance for special needs. I work for in the healthcare field and never seen such disrespect and careless attitude. I never do these reviews but felt I had to for the sake of any and all special need children or adults. Doug is a completely disgusting human being. And James the manager also useless. He was more worried about a sale. Shame on Visionworks for hiring people with no regard for special needs and only about a pay check. read more

I took my 9 year old to this store for an eye exam & 2 pairs of glasses. The exam was fine, ordering the glasses was fine. I requested to pick up the order at the store that was closest to my home in Wescosville PA. They said that was fine. Today I got an email saying one pair is ready at the Airport Road location. The other pairs location is a mystery. Since I had asked for pick up at the Krocks Road store I tried calling both locations so I could schedule the pick up. Both stores had a machine answer and I held on both stores for 20 minutes each just to speak to a human being, which never happened! Then I tried the website virtual assistant which is another machine that gave me the run around but no answer. I asked that machine to give me a HUMAN BEING and the machine said "Let me get someone else to help you" Nobody ever came on! read more