Excellent service and great doctor: optician. Beautiful frames and very fair priced. Loved my experience !

I have been coming to this shop for more than 10 years. I found them because I have a ridiculously complicated prescription (I have vertical and horizontal double vision and need 4 different prisms) and this was literally the only place in all of Manhattan that could make the lenses. I wound up with frames I absolutely love and to this day get compliments on them whenever I wear them. Tomorrow I will pick up this new pair. The frames and lenses here are top quality and once you come here you won't go anywhere else. I've made trips here from LA, NJ and the midwest because I won't trust anyone else. The staff is friendly and knowledgeable, and David's taste and advice are impeccable. read more

Visionary Optics - Eyewear & Opticians Near Me - New York, New York

I bought sunglasses here, and this is the most perfect prescription I have ever had. The optometrist on site is a perfectionist, and it really made a difference. Then I wanted to replace a pair of sunglasses I lost, and even though it's not something they stock, they found the frames using a photograph I showed them. I have my precious sunglasses back and they're better than the previous pair because the lenses are accurate. read more

I've been coming here for years and have never received anything but friendly and knowledgeable service. Popped in just now to ask if they could fix some badly-mangled frames (a member of my family who shall be nameless had stepped on them). The frames were not bought in the store and yet Gabriel went out of his way to try to fix them, and succeeded! He waved away my offer of payment (and even threw in a free case!) Jordan and other members of staff equally helpful. That's how you keep customers. I no longer live in Chelsea but would always come back here. read more

I purchased a pair of frames from them that I broke. They said the frames could not be fixed and that I would need to purchase a new pair. I had a new prescription from my ophthalmologist but they thought it would be better for me to spend $50 to have their optometrist give me a prescription. When my new lenses did not help me see better, they told me to wait and get used to them. They only use Zeiss lenses so you are paying for the brand name which is very expensive. They did not tell me that a Zeiss lens would not be the best for my prescription, which requires a very wide corridor. The one positive thing I can say is that they refunded the cost of my lenses that I was never able to see out of, and they sent me an email refusing to do business with me ever again, which turned out to be a wonderful gift. I took my frames to the company that actually makes them, and they replaced the broken part for $40. I went to a fabulous shop in Chinatown to get my lenses. They used my ophthalmologists prescription, although I also had the option to have their doctor check my prescription for free. My progressive, high index, antiglare lenses only cost $400 instead of the $1400 that Visionary would have charged me. Plus, the prescription was correct and all the employees treated me respectfully. read more

I live in the neighborhood and the few times I've needed adjustments with my glasses they are always so kind to do so. Highly recommend them !!! read more

How much do you enjoy being misled? How much do you like being promised an order within a certain timeframe, only to be told, *after* the glasses were supposed to be ready, that the timeframe in question won't work? Better yet, how much do you just *love* having the store owner then cancel your order entirely because, you know, that will absolutely expedite getting new lenses on your frames, right!? If you're like me, not very much. And if you're like me, you'll avoid Visionary Optics like the plague. What happened? Unfortunately, that store handled my business in an incredibly unprofessional way. First when an employee made promises they knew the store couldn't fulfill the very moment he made them. Then when the store owner, a week later, canceled my order altogether, causing further delays to fitting new lenses on my frames. From a great first encounter... Things started off well enough. When I dropped off my glasses at the store on 4/17/2019, the bulk of my conversation with an employee there centered on timeframe, as I was working under tight constraints due to upcoming travel: 1. I repeatedly asked how long it would take to get my frames back with new lenses. 2. We didn't just mention timing in passing: that employee confidently assured me he understood the constraints and could deliver the order swiftly. Specifically, he went out of his way to make and repeat the following claims: 1. We at Visionary Optics work exclusively with Zeiss optics! 2. We order our own blank lenses, and have our own lab downstairs! 3. The work would normally be complete by 4/19, but given this is Easter, it might be an extra day! Further, I walked out of the store having amply communicated I was covered by VSP, to avoid any surprises. The same employee assured me, again, that this was a common scenario the store was familiar with. ... to a botched order. This is what ended up happening instead: 1. Since I hadn't head back on 4/22, I called. 2. The person on the phone casually mentioned that the store had sent my glasses to an external, VSP-operated lab, that the store doesn't control VSP's timing, that the glasses might be ready "some time this week", but that was both out of their control and not certain. When I expressed surprise and disappointment, explaining how much that new timeline diverged from everything that had been promised just a few days earlier: 1. That person dismissively offered to retrieve my glasses as is from the lab. Seriously? How would that accelerate getting new lenses onto the glasses in any way!? 2. In response to my inquiry about the possibility of having the VSP lab ship the glasses directly back to me, once ready, to expedite the order, the employee suggested the lab had to ship back to the store, but the store could then ship my way (I live blocks away, so that wouldn't save any time) for a $15 fee! Do they actually care this little? Keep in mind that no new information surfaced between the moment I walked out of the store, with assurances that the team was working on fitting the glasses with their own Zeiss lenses, in their own lab, on a tight timeframe and the moment, mere hours later, when they shipped the frames to a different lab without notifying me of the ramifications. The store knew I was covered by VSP, knew how they'd need to handle this order. So they effectively made promises they knew they couldn't deliver on, at the very moment they made them. Why? I reached out to the store to try and resolve the matter, looking to confirm an updated timeframe or at the very least figure out how such a major miscommunication had occurred. Instead, the store owner summarily canceled my order, resetting the clock on getting lenses for my new prescription. Avoid. read more

I work close to this place. Walk by and saw some beautiful frames at the storefront. Finally decided to walk in to see if they have the swissflex brand that I was wearing because it fits my Asian nose well:). Greeted by Karen. She is Asian and I thought she would understand something like Asian Fit eyeglass. To make a long story short it started very well but ends up very disappointed. 1). The eye exam was not done properly. It take her less than 10 minutes to examines my eyes. Did not let me test fit my prescription for progressive. Have not have glasses done for about 10 years so I have forgotten about the test fit. 2). I asked them if they think the frame will stay and not slid down when I perspires since I have an Asian nose. They said it fits well. The frame is Masanuga and they said with progressive prescription will total around $1100. I thought that was a reasonable price and accepted. 3). Here comes the horror. I can't read well at all. Went back twice and they convince me that I need to get use to the progressive. I told them I'm use to progressive lenses because I have a pair. Went back the third time and they reexamine my prescription and found that its wrong. They make the adjustment and change the lenses. 4). The fit is never resolved. My eyeglasses keep sliding down. Very dissapointed. Lost a lot of time going back and forth and waiting for new lenses. Bottom line is if you are Asian avoid this place. What a loss because I would have gone back for more and introduce my friends too because I do love their frames. If anyone by chance knows where I can fix my Masanuga frames with wire/silicone notepad please let me know. read more

Visionary Optics - Eyewear & Opticians Near Me - New York, New York

Love this place and staff are friendly. Went in looking for my usual brands. They didn't have at this location but won me over with their great selection. Very helpful and honest feedback in finding a new frame style. Highly recommend. read more

Had an amazing experience with them. Brought my prescription from my optician and they handled it professionally and quickly - less than a week from ordering glasses and sunglasses to having them in my hands. Friendly staff willing to give opinions on glasses. Handled my insurance with no issues. Whole experience was great and they have some frames from more independent / smaller brands which I liked. Will definitely go back! read more

This little store north of Barney's has an amazing selection of unique and compelling frames. While it's a little pricey, the people working there have fun taste and can help you find something that totally suits your face. I've also used their ophthalmologist and been super happy with the level of care. I've gotten Zeiss lenses for my complicated prescription and have been very happy. read more

I was really impressed with my visit here today. I saw Panos Karageorgiou and am literally reviewing as soon as I got home so I won't forget - that is how happy I am. I have GPC, dry eye and a fairly high prescription. I've been seeing another eye dr continually for these issues, but came to Visionary Optics to use my yearly free check up with my VSP insurance. Dr Karageorgiou was very patient and listened to my long list of concerns and addressed every single one. He talked through all of the issues with me and asked questions that the many other doctors I've been seeing have never asked. Yes, all of the eye drs I have seen were helpful and knowledgeable, but I really felt like he took his time to cover all of my issues. I felt he was actually thinking about my issues as opposed to giving me generic answers/solutions. He was very personable, kind and made me feel comfortable. The rest of the staff was very personable too. I work at a health clinic and am always highly critical of how I am treated at other facilities/center/stores, etc...they surely passed my test! I was greeted very warmly and on my way out they talked to me about the different types of lenses and costs. They were all knowledgeable and seemed to genuinely enjoy their job. Also, getting an initial appointment was very easy. Five stars for this place, in the future if I need to see an eye dr again I will definitely come here instead of my previous place. Highly recommended! read more

Hands down the best sets of eyeglasses I have ever received. Progressive clear and progressive sunglasses. Phenomenal job measuring. Brandon and his technician's attention to detail is incredible. My Opthalmologist had several patients report positive results with Visionary Optics, so I checked them out in Chelsea. So so happy I did. read more

Upon realizing that I left home without sunglasses (on a VERY sunny day), I ventured into Visionary Optics to make my first purchase. I had flirted with the idea before. There are some fabulous shades within this den of the eye-sight-challenged. 20/20 vision will not keep you from a kick-ass pair of sunglasses. Small designers and more well-known designers are evenly represented. Don't expect to leave with a cheap pair, but the customer service is worth the price tag. Even better to buy sunglasses here if you need prescription lenses! They were shocked that someone ventured in without the need. read more

I found Visionary Optics through my insurance (Aetna), and based on the strong positive Yelp reviews, decided to give it a chance. It was easy to get an appointment, the employees were attentive and down-to-Earth, and the optometrist was thorough with the exam, personable, and knowledgeable. I was particularly impressed with VO because, unlike some other stores that sell eyewear, they were not pushy with their merchandise in any way. In fact, I was ready to purchase a full-year supply of contacts but was stopped by the doctor. He had just given me a new pair to try, and since "it takes 20 minutes for them to settle on your eyes", he wanted me to wait a couple of days before buying to be sure they stayed comfortable. He also encouraged me to check 1-800-CONTACTS (from where I usually buy my stash) to be sure that their prices are comperable. How often do you hear of that happening?! I have to go back soon to get the dialation portion of the exam (I didn't have sun glasses at the time to protect my eyes post-examination), and to get my hardware. I'm definitely thinking VO will become my regular servicer! read more

I walked in the store and was greeted by Jesse, she was very friendly and asked me what type of glasses I'm looking for. She was able to select a nice pair of Masunaga glasses and It fits perfectly and looks great. They also accepts VSP benefits and Jesse, gave me the quote on how much the frame and my lenses will cost me. After getting the quote I told her I will be back because I wanted to compare the glasses that I have selected at lens crafter. After a week I decided to go with visionary optics even thought lens crafter lenses and frame was cheaper but picked visionary optics because of the friendly and helpful staffs. (The frame and lenses are reasonable, you get what you paid for) After making the purchase I asked Jesse, the expected time frame to pick up my glasses and she said its gonna take 20 mins. I was surprised and shocked. I was wowed the fact that how efficient, friendly and quick service they were able to provide. FYI they have great selections of glasses. I will come back again. They got my business and I am sure I will be their loyal customers. Thanks again ... love my MASUNAGA GLASSES... FITS WELL LOOKS GOOD. read more

I was traveling in NYC with a single pair of daily use contact lenses. After I threw them out at the end of a day, I realized I'd planned poorly and needed one more pair. I phoned up Visionary Optics looking for a pair of disposable lenses I needed that evening, and they were able to dig up a pair with my prescription in a hurry. I walked in over lunch and walked out with a way to see for the evening, and the staff generously said there was no charge for the single set of trial lenses. Thanks so much for your help: you've made my night tonight, and your kind assistance and generosity were icing on the cake! read more

Very friendly place for high quality/high end eyeglasses! I've been going here for over 6 years for my eyeglass needs. They are definitely better than your large chain eyeglass 'factory' and are used to dealing with high-end clientele. Lydia is awesome! Selection of glasses is very current and modern. read more

Getting glasses during a pandemic isn't easy. Trying to fit frames and see how they look with a mask is crazy. The staff here is great . James has infinite patience and will do everything he can to make sure you are happy with your purchase . Highly recommend !!! read more

They have the most amazing selection of frames and the customer service is excellent. James is a master at his craft and a perfectionist when it comes to making sure your glasses are comfortable and exact. I have been a long time customer and am always excited and thrilled with my new glasses. read more

Despite their being so many opticians in this city, so many fall short of providing quality products and commensurate service. Not Visionary. Its team provides not only some of the best names in eyeglass design, like Barton-Perreira, Mykita, and Lindberg (my favorite), but also great Zeiss lenses. But just as important, its service is top-notch. When I went in for a new pair of progressives, I did so with some reluctance, because I love Moscot's lenses--just not their frame. Upon meeting my sales associated all I had to do was tell her what kind of look I wanted, how I treat my glasses, and generally how much I wanted to spend. Soon I was presented with a half-dozen well-curated choices. Two weeks later, I had my great new specs. I recommend Visionary as one of the city's best high-end opticians. read more

2018 - New year, same amazing service. This team is simply the best - super friendly, efficient, knowledgeable. Exactly how service should be! Thank you ladies!! read more

I was looking for a cool optical eye wear and optical sunglasses. Their selection of glasses is very stylish and they found me a pair of glasses that matched my needs VERY fast. The quality of lenses they provide is the best I had an experience with! I totally recommend this place but be aware that they might be a bit pricey. With that said, the selection, quality and customer service it is worth the extra $. read more

Visionary Optics are total professionals and thoroughly nice people to do business with I have had glasses and contacts from them for the last four years. Even years after they supplied the glasses they maintain them, make any tweaks necessary etc, offering suggestions or advise. And never charge for the extra services. They are a first class example of why local businesses are so popular. read more

Second pair, still great. The owner was particularly helpful! Great customer service and beautiful Zeiss lens!

Best place ever! I mean that really. I was just looking for a place that took my insurance (VSP) that was near my office and that offered ZEISS Lenses. (Zeiss has a machine that looks at the shape of your eye and makes a lens just for you, and they have it here) I originally went in because I was having an eye problem. Working, staring at computer monitors for 16 hours a day wreaks havoc. I had severe dry eyes. I saw Dr. Panos Karageorgiou. Best eye doctor I've ever been to. Extremely professional and knowledgeable... and very personable. And I've been to some good ones. I have a rare condition where some of my eye lashes grow into my eye (genetic) and he also really helped me with that. Which is above and beyond. Most eye doctors charge an arm and a leg for this and don't include it with normal treatment. I saw him a total of three times over a month to check that my eyes were back to normal after having been on prescription drops. The last time was to get a proper eye exam. Sadly though I didn't have time to pick out new frames here before I had to move to Los Angeles for work. They have some very nice frames. A lot of high tech, beautifully crafted ones that I had never heard of. And the sales associates were extremely knowledgeable. And nice. Best EYE place in NY! read more

Consistent, friendly, competent - outstanding service. Have been dealing with this place a couple of years now and they have been a breeze to deal with, very competent and able to deliver on custom requests. Is exactly why we will continue to give them our business. read more

Moving from California to New York and needing to get all the new services in place eg doctor, dentist, eye, hair, esthetician, etc is one of the time consuming things about moving across the country. So happening across the team at Visionary Optics was unbelievably amazing. I did a Yelp search near my house in West Village / Chelsea. After checking out their Yelp Reviews I called and was able to make an appointment that week. I saw Dr Sherman who was lovely, professional and efficient. I was lucky to also be taken care of by Lydia in the store who spent some time going through their range of frames with me. She was patient, knew the stock well, and not pushy on price or product. And the frames were ready that day! Amazing. I definitely recommend the Visionary Optics team. Thank you for making my first healthcare services experience in NYC so easy (let's hope the rest is the same!). read more

Very impressed. Was looking for a new optometrist since I needed to get a new prescription for contacts/glasses and just received new health insurance. Did a search for them within my network and picked them because they were so close to my office. SO easy to schedule an appointment. I had emailed them through their site and the response was immediate. They asked about the type of insurance, DOB, and availability. Went in for an appointment and was greeted by friendly staff. Filled out some paperwork and then went in to meet with Dr. Melissa Sherman. She is great! Very friendly, informative and thorough. She was also very patient with questions I had. I had to be fitted for new contacts because the ones I had were an older brand that barely allowed any oxygen to flow into the eye. She did a very thorough exam and fitted me for new contacts. I left with a trial pair and she told me to come back immediately if I felt any discomfort so that I can be fitted for another pair. No need though. Contacts were much better than my previous brand. I followed up that same night via email about purchasing and getting a copy of my prescription and the next day they emailed all the details + receipt. Overall, a very great experience. Definitely will be coming here for annual check ups. read more

Great service, and they accept VSP. Might be one of the few places where I liked the receptionists more than the doctor (but she was nice too!). read more

Went because of an eye infection and the whole staff was very nice. Dr Sherman, who saw me, was especially friendly and professional. I've seen a few eye doctors in NY and no one came close to being as helpful and nice as her! read more

** WONDERFUL, PROFESSIONAL, and KNOWLEDGABLE** Even though they are in the business of selling glasses, they do not make you feel like they are a greedy pack of hyenas just trying to sell you frames. They want to make sure you have a pleasant shopping experience and find what frames fit your needs first. (Not like other places that will tell you anything to get you to buy the most expensive frames). The staff is passionate about what they do and it shows! Although they did not accept my optical insurance, the staff there (especially Karen Wu) were extremely helpful, knowledgable and professional. She helped me find a few frames that I really liked. (Which is hard for me to find) While she helping me another customer came in to get his glasses readjusted without an appointment and they helped him right away, were able to identify what was "wrong" with his frames immediately just by looking at them on his face. (It wasn't obvious to me, which showed me they know what they are doing) They seem to know their customers personally and take pleasure in the work that they do. Unfortunately, I could not get my frames from them but I would recommend this place to anyone in the NYC area who wants new glasses. They have a wonderful selection of unique, high quality frames and lenses and the store is beautiful, sleek and modern. They are wonderful!! read more

Definitely, as good as it gets. I went for an eye exam, new frames, and new lenses. I also wanted to make new lenses for my older frames. I've been wearing glasses for the last 15 years. This is the first time that a store is able to make two new pairs of lenses and all the rest in 45 minutes and I'm very happy. The service was great as well as the information I got during the whole process. Also, I suggest you this store for the selection of frames which is not huge, but very very high quality and value. read more

Love this place :) I was new to contacts and the Dr was so helpful and patient with me. When I got frustrated the first day of learning, they offered to help me the next day. The whole staff is super nice and helpful! Definitely recommend this place. read more

I bought masunaga frames in Hawaii and needed to get them adjusted. But I didn't want to take them to just any place, and found this store via the masunaga website. They have a pretty amazing selection of very cool glasses -- ALL of which can all converted Asian fit if you like. I'm definitely coming back to order a 2nd pair of glasses! Very, very soon. read more

The best eye care specialists around. Great eyewear options for professional and fashion style. We relocated to Georgia but retained their services. They are that good. We recently returned to NY and enjoyed our latest visit for new eyeglasses. read more

I really like this business. Great customer service and great doctors (I saw two, both were fabulous - one even showed me baby pictures!). Glasses are a bit spendy - but a really great selection! Found a really unique pair I loved - professional but interesting. When I decided to put off buying those new glasses for a few months, there were no problems getting my prescription emailed to me. I have been going to eye doctors since I was 6 years old...and these are some of my favorites! read more

I was visiting NYC for work and was experiencing some unexpected eye pain. This wonderful office was able to fit me in same day, and was able to bill my health insurance easily. The office staff were very friendly and welcoming. The doctor conducted a thorough exam and prescribed eye drops to help with the issue. He was professional and very friendly - it was so nice to be welcomed into an office as a visitor and they put all my worries to rest. Thank you!! read more

I've been shopping here for years and years. James has amazing taste and easily finds a great look for me EVERYTIME. The girls are so sweet & adorable too. I'm extremely selective and do look around. I was surprised how insanely pushy they were at Morganthal & honestly the selections are more choice at Visionary then at Mykita store. Visionary accepts VSP which is fantastic for me. I'm so happy with my new Mykita frames with cool clip on shades & have introduced numerous friends to the store. They even randomly had this obscure brand a client of mine was looking for. read more

I highly recommend this place to anyone who needs a new pair of eyeglasses! Not only do these guys have an amazing selection of frames that is in constant turnover, but the customer service is probably the best I've ever experienced in an eyeglasses store. Every single person that works at this location is warm, professional, incredibly knowledgeable and will give you their honest opinion on how the frames look on you, as well as on their quality. I was truly impressed with the care and time they took to make sure that I walked away with a pair of specs that I love to wear everyday. AND they take VSP insurance - a rarity in most eyeglass boutiques in the city! read more