1. Vision Windows & Doors

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Phoenix, AZ

Vision Windows & Doors

4.5 (44 reviews)
Closed • 8:00 am - 5:00 pm

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Excellent

Response time

10 minutes

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Reviews With Photos

Photo of window trim adhesive failing.
Greg S.

My initial contact with and impression of Craig was favorable. He told me about trip to Cabo he was taking with family a year ago. The window presentation was good. However, after the installation of the windows was completed in June '24 and payment was completed, we started having a recurring issue with the front window. As shown in the photo a piece of trim pulled away from the window creating and unsightly gap. In response to my call, Kris came out to fix it. Some time passed, and the issue occurred again, same window. Kris came back out to fix it but it took repeated text and email messages to get them to fix the issue which was an annoyance. As I'm writing this review, the window trim has come loose yet again (the attached photo was taken 3/28/25). I don't install windows but if the same adhesive is being used, that adhesive has proven itself to be ineffective. I'm now seeing this issue with other windows. If they make adhesives strong enough to attach ceramic tiles to the space shuttle to withstand re-entry temperatures, then there should an adhesive sufficient to permanently bond the trim strips. We can send unmanned vehicles to Mars but we can't fix windows? Really? Perhaps they don't value warranty work as much as new sales. Or perhaps they prioritize responsiveness by the race of their customers and as a result I'm lower on the totem pole. Should they respond to fix the issues (depending on the nature of the response), I'll revise the review accordingly.

New sliding, patio door
Christie K.

I'm so glad we went with Vision Windows & Doors for our new sliding glass patio door. Our old door was ready to be replaced, and I had reached out to three different companies for estimates. Vision Windows & Doors had the best quality door at the best price. They were friendly and very easy to work with. There still are waiting times for products, due to manufacturing issues, but we were patient, and the door came in right when the company said it would. We were pleased with the whole process. Gibe 'em a try if you're in need of a new door!

They replaced the glass insert in our back door.
Kyle P.

Before contacting Craig we had Home Depot come measure to replace the glass. They were unable to get a correct measurement, guessed the size, and estimate 4 weeks for delivered. Tired of the process I contacted Craig. He was fast to respond, gave us straight forward pricing, and everything installed in about a week. We're very pleased and would highly recommend them.

After: French doors with sidelight and double pane low e glass with argon gas.

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7 years ago

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7 years ago

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8 years ago

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8 years ago

Business owner information

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Craig H.

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Ask the Community - Vision Windows & Doors

Do they replace glass in single pane windows for a 1985 modular home? Or replace single pane with double pane in same modular home?

Hello Joy. Yes we replace single pane windows with dual pane windows in modular homes. They would have new frames as well. Happy to meet with you at your convenience. What part of town are you located? You can contact me at 602-430-7614. Thank you,… 

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Review Highlights - Vision Windows & Doors

“Craig filled out the forms for us to get a rebate from SRP for installing energy-efficient windows.”

Mentioned in 25 reviews

Read more highlights

K & J Windows - Patio door

K & J Windows

(217 reviews)

What a lovely experience! We had 4 windows replaced and had no issues whatsoever. The initial…read moreconsult was very informative and they took into consideration our budget and how long we planned to live in the house. No issues scheduling at all. I think I was able to schedule within a month of ordering the windows. I even had to reschedule and they were very flexible. This company is fair, reasonable, and competent. One small thing I appreciated is that they emailed an invoice that I could pay by credit card and didn't require me to write them a check. I would definitely use them to replace the rest of the windows in the house when the time comes.

Extremely disappointing experience with K&J Windows. I would not recommend this company…read more Our sales representative was great, but almost everything after the sale was a completely different experience. Our Milgard windows arrived at K&J's warehouse on time, yet the owner and office continued telling us they had not arrived. I eventually confirmed through one of their installers that the windows were already there. Only after I called K&J and told them I knew they had been delivered did the story change. I was then told installation would be more than another month away. Before ordering, K&J sent out the installer the owner described as their "best installer" because our job was complicated. He inspected everything beforehand to confirm measurements, window types, and installation requirements. After our windows arrived, we learned the installers we had been working with were no longer working with K&J. We were told K&J had a major installation backlog and had hired another crew. That crew subsequently stopped working with them as well. The delays and misinformation we had been receiving suddenly made much more sense. Things became worse when I met the owner. He was extremely rude and dismissive toward my wife. While walking the project with another installer, he repeatedly interrupted everyone and told them to stop talking and listen to him because he knew what he was doing. He then announced that ALL of our windows were wrong, blamed the installers who had left, and said K&J could no longer complete our job and would have to refund us. At this point, WE HAD ALREADY WAITED OVER SIX MONTHS. With the owner standing there, I asked the installer directly if the windows were actually wrong. He disagreed with the owner and explained why they could be installed correctly. At that point, I completely lost confidence in K&J and chose to have the original installers complete the job independently--the same installers the owner and sales representative had previously praised as their best people. I also learned K&J sells the windows but uses subcontractors for installation. Anyone considering them should get clear answers IN WRITING about exactly who will install your windows and who is responsible for installation workmanship, repairs, and warranty issues. The final straw came when we picked up our windows from their warehouse. The owner, his son, and other employees were there. Their behavior toward both me and the installers was rude, confrontational, aggressive, and incredibly unprofessional. Comments made during that interaction also reinforced my belief that customers were being told their windows had not arrived when the actual problem was K&J's installation backlog. The Milgard windows themselves were never the problem. They arrived as expected, and our initial sales experience was good. The problems were K&J's communication, scheduling, management, treatment of customers and installers, and the owner's handling of our project. What was even more concerning was what happened when we started sharing our experience with friends, family, and others in our neighborhood. Multiple people told us they had the SAME OR VERY SIMILAR experiences with K&J. Some actually told us they wished they had known we were considering K&J beforehand because they would have warned us not to use them. I really wish we had talked to them first. After more than SIX MONTHS of waiting, contradictory information, multiple installation crews leaving, being told our windows weren't there when they were, and ultimately being told K&J couldn't complete the job, we had enough. I have dealt with many contractors and businesses over the years and have rarely experienced leadership and customer service this poor. Based on our experience--and after hearing remarkably similar stories from people we personally know--I would absolutely NOT use K&J Windows again or recommend them to friends, family, or neighbors.

Arizona Window & Door Store

Arizona Window & Door Store

(231 reviews)

I had issues and first wrote a review that I could not get good service to fix my door. Thank…read moregoodness for Jim Walsh he helped assist me for the last few weeks and today I just received a call the door part will be in their office by this week . I am appreciative of my screen door getting resolved.

Top notch company. Their salesman and I designed two windows…read moretogether - one large kitchen and one smaller bathroom. The kitchen was a design not done before and it turned out beautifully. We replaced two sliders with a horizontal upper fixed picture window over top 2/3 of window. On the lower 1/3 horizontal level the middle 50% was fixed with two 25% screened windows on the left and right, which slide over the fixed when open. Worked beautifully and the picture window was stunning. Excellent installation of both window. Very happy with the result. It turned out that the bathroom window was misconfigured at the factory, which was initially a disappointment, because it had been designed & ordered appropriately by the Salesman, but here's the thing. This company corrected the problem, at its own expense, and now that this window is in, it's working perfectly and the installation, as before with the kitchen window, was done professionally and expertly. The installers were great guys too. I could not have asked for more professionalism, from the initial Salesman, to Chelsea who communicated frequently with me and the higher up folks who had to approve these corrections and to the installers themselves. In every way possible this is an excellent reliable company and I highly recommend them. The initial design glitch was just that -- a glitch. But these professionals made good on their promises and maintained a great attitude with us throughout the process. Can't ask for more really. Thanks W&D Store!

First Impression Ironworks - Iron Entry Door & Iron Gate By First Impression Ironworks

First Impression Ironworks

(124 reviews)

We currently live in Prescott, AZ. We have lived in Arizona for over 33 years. During that time…read morewe have owned 5 homes, 4 of which we've had built. Each time we have had First Impressions build our security doors and entry gates. We absolutely love their products. I believe that First Impressions is under new ownership in the past few years and since that time, we've noticed a marked improvement in their doors--not that they weren't always nice. My husband and I would never use any other custom, iron door company. Folks in northern Arizona, if you're considering adding an iron front door, security door, gates etc., you absolutely should consult with First Impressions before ever making a final decision. You won't regret it! Before settling permanently in Prescott, we bought a summer place in Prescott Valley, AZ. My first experience with a local security door company was less than ideal and their product didn't come close to the choices and quality of First Impressions products. Then I called First Impressions and was so relieved to find that they do in fact service the Tri-City area. They built me a beautiful door for my Prescott Valley home. They now have built me 3 security doors and a lovely entry gate in Prescott. First Impressions can also be seen at the local Home Show at Findlay Center and some of the events held at the Prescott Courthouse Square. But, don't wait for a show, contact them by phone or on their website and get a personal home visit which will be professional, educational and an enjoyable experience. They are the best in the business!!!!

Nick and the First Impression team was fantastic to work with. Once we got the go ahead from our…read moreHOA the install of our security door went smoothly. The quality of the material and the recommendation to add the screen for pets was clutch. The pricing is competitive, and the quality is amazing. Professional, responsive, and value....yes mister!

Vision Windows & Doors - windowsinstallation - Updated October 2026

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