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    Visible Changes

    3.3 (134 reviews)
    ModerateHair Salons
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

    Services - Visible Changes

    Blowout

    Chemical treatment

    Color only

    8 More Services

    Haircut

    Cut and color

    Applying hair extensions

    Hair extension coloring

    Reapplying hair extensions

    Hair extension removal

    Hair extension services

    Hair styling

    Visible Changes Photos

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    Reviews With Photos

    Jennifer B.

    **DO NOT GO HERE*** I was swindled, misled, and treated terribly, and the cherry on top was I was forced to pay 253.30 for it. I am so disgusted with the way I was treated and the service I received from this location. I went in and did a consultation showing the colorist Emma the color I wanted she assured me she could do it. When it was done, it was OBVIOUSLY not the color we discussed. The colorist agreed and suggested I talk to the manager. The manager tried to convince me it was what I asked for even after seeing pictures showing the difference in colors. I was forced to pay 253.30 for a color job so bad I was embarrassed walking through the mall to get to my car. I was practically in tears after, and the assistant manager Alexis was so rude and uncompromising about the issue that I will never go back to a Visible Changes. I am a first responder who works constantly. I don't have the opportunity to schedule a redo. They told me they could do what I asked, and I was forced to pay for a service I DID NOT ASK FOR. This is absolutely the worst experience I have ever had in a salon. Please feel free to contact me for pictures of my hair and the pictures I provided the colorist and asst Mgr to show the difference it is splotchy and 2 different colors on the top and bottom I could have done this color job at home by myself. I reached out to visible changes and left reviews, but I did not get a response after giving them ample time to rectify the issue. I decided to submit this official complaint to the BBB.

    Voila! Beautiful work by Zulema!
    Alejandra T.

    Zulema is extremely talented! I went to a different salon to get a balayage on my hair. See picture of the bad job below. I was devastated I wore my hair up until yesterday. I contacted Zulema and she corrected my hair color. Y'all when I say I was in tears of joy I truly was. Zulema not only achieved what I wanted she over exceeded my expectations. Highly recommend her! I will never go to anyone else. I also got an amazing hair cut from Andrea! Both ladies are knowledgeable and professional!

    Had an hour consult with a "color specialist" $200 no cut, no style
    Kelly K.

    I wish there negative stars!!!! Had an hour meeting with a "color specialist" who was going to be able to achieve the platinum. Came in the next day & made the blonde hair orange & black and some kind of block stuff at the top??? It's beyond terrible. I have emailed and called corporate. I talked to a sweet lady named Maisie who asked to send pics by email & was going to get back in contact with me. I did receive an email saying she's been away for work and she will contact me when she returns, that was over a week ago. I called corporate again looking for a different contact and was told there is only the CEO above Maisie and low & behold you can't have his email or phone #. So corporate is basically 1 person, & if she's busy that's just too bad. How's that for customer service? I pd $190 for hair color...that's terrible No cut, no style, no blow dry

    The staff were friendly and helpful. However, the stylist didn't know how to cut layers or bangs. I showed her several pictures of what I wanted and she still didn't get it right. I also felt like she was getting tired of working on my hair. She started brushing faster and throwing my hair around. She even poked me with the comb multiple times. If I was an employee, I would never do that to anyone no matter how tired I am. My hair is uneven and looks horrific, this is literally the worst haircut that I've ever had in my life. It doesn't make me feel good about myself. Honestly, if you love your hair go somewhere else. Find another place because they will ruin your hair. I would upload pictures but it's so embarrassing to even go outside and walk around in this haircut! For the price that I paid, I think it's not worth it. It sucks because a friend recommended this place to me and now I can't tell them that I had a good experience.

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    4 years ago

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    Carl F.

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    8 years ago

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    8 years ago

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    5 years ago

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    Carl F.

    Thank you so much! We hope to see you again soon.

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    10 years ago

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    10 years ago

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    17 years ago

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    15 years ago

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    5 years ago

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    10 years ago

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    5 years ago

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    Carl F.

    Thanks for the review and we hope to see you back soon!

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    5 years ago

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    Carl F.

    Thank you so much! We appreciate the 5 stars!

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    7 years ago

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    8 years ago

    We had been called coming to VC for years. Ashley RICO cuts is amazing just explain what style & she never disappoints:).

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    13 years ago

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    12 years ago

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    11 years ago

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    6 years ago

    I had my hair cut with Dana! I asked her for long layers and wow! She did an amazing job! My hair looks amazing!

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    6 years ago

    They did an amazing job cutting my daughter hair, I was jealous. She was so happy with her hair and the prices are good.

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    8 years ago

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    6 years ago

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    9 years ago

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    Carl F.

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    16 years ago

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    10 years ago

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    7 years ago

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    14 years ago

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    11 years ago

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    16 years ago

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    10 years ago

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    12 years ago

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    Page 2 of 4

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    I read the reviews from here and decided to go and see Simon, who has kept me as a client ever since.

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