This was my first visit, and I couldn't have gotten better service anywhere. It was easy to make an appointment, and I was very happy to not have to wait for my appointment. Wendy did a fantastic job of helping me with my options. I would recommend her without any reservation to anyone needing options for their hair. Thanks, Wendy! read more

I have been here twice and I've been disappointed both times. First time I went in and asked her for lots of layers and honestly I believe she only gave me face framing layers she didn't bother to cut anything else. The cost of this haircut was way overpriced for the amount of hair she cut. Just yesterday I went in for a blow out and a very expensive one at that. She left it very frizzy and the style went away after a few hours. I'm sorry but the service here hasn't been great at all. The front desk is always scheduling me with the priciest stylist and it's never a good experience :( read more

I asked for my hair to be from the top to the bottom, lots of layers and that didn't happen read more

Visible Changes - Exactly no layers like I asked for - Hair Salons Near Me - Friendswood, Texas

I have gone exclusively to see Melva. She is always ready to cut, and style my hair. I do always show photos, it helps me describe. This visit was wonderful. I loved the look Melva achieved. I got compliments and loved the ease of the cut. Only deal is I cannot style it exactly as Melva does. She is Magic Melva! read more

DONT GET YOUR HAIRCUTS HERE!!! My sister went to do her hair here, and they treated her very poorly. Apart from a bad haircut, they barely made an effort to make it right. She's been crying about her hair, and yes, it does look bad. She asked for layers, and they left it choppy and ugly, and the stylist was aggressively cutting her hair the whole appointment. She got hit with the comb and scissorts, and she threw her hair around so bad her scalp was hurting for days. My sister went prepared with pictures because she wanted the stylist to have a clear image of the hairstyle. In the end, they just took her money and messed up her hair. She's been calling for days, and they didn't make an effort to fix her issue by giving her a refund. read more

See all

Great place and location but new staff have to step it up. I've been a loyal customer here for a few years now for my trims and such, service has always been great. However, I recently had an unpleasant experience with a younger lady named Dayana? Dana? I can not seem to remember her name it wasn't a very common name but her attitude was not very kind, she was rude and not helpful. After I turned to walk away, she mumbled something under her breath and shook her head at me. read more

**DO NOT GO HERE*** I was swindled, misled, and treated terribly, and the cherry on top was I was forced to pay 253.30 for it. I am so disgusted with the way I was treated and the service I received from this location. I went in and did a consultation showing the colorist Emma the color I wanted she assured me she could do it. When it was done, it was OBVIOUSLY not the color we discussed. The colorist agreed and suggested I talk to the manager. The manager tried to convince me it was what I asked for even after seeing pictures showing the difference in colors. I was forced to pay 253.30 for a color job so bad I was embarrassed walking through the mall to get to my car. I was practically in tears after, and the assistant manager Alexis was so rude and uncompromising about the issue that I will never go back to a Visible Changes. I am a first responder who works constantly. I don't have the opportunity to schedule a redo. They told me they could do what I asked, and I was forced to pay for a service I DID NOT ASK FOR. This is absolutely the worst experience I have ever had in a salon. Please feel free to contact me for pictures of my hair and the pictures I provided the colorist and asst Mgr to show the difference it is splotchy and 2 different colors on the top and bottom I could have done this color job at home by myself. I reached out to visible changes and left reviews, but I did not get a response after giving them ample time to rectify the issue. I decided to submit this official complaint to the BBB. read more

See all

Jaime Surprenant Regional Manager and Michelle of Visible changes are SUPERHEROS in my wifes life. They made a bad thing right for my wife WOW Awesome customer service God Bless them for stepping up. I won't share what was wrong but they made it right and we are grateful for it. I wanted to update my last review, Cliff you have an awesome Regional Manager read more

Poor customer service. Go anywhere else for a haircut. It's not worth dealing with all of the hidden up charges.

Found this place on Yelp and although the reviews aren't good I called to make an appointment anyway. The receptionist was friendly enough but she didn't seem to understand what my request was. She asked what time I wanted to come in. I explained I could take any appointments from 9-3 yet she asked over and over what time. I'm trying to do a last minute appointment so any time between 9-3 however she didn't understand that. If we can't communicate well enough just to set an appointment then we shouldn't be doing business together. Waste of time. read more

STAY AWAY unless you have a bottomless bank account. This company is KNOWN for price gouging and adding services the client is not aware of - until you go to pay!! My $250 appointment ended up costing $428! When itemizing the services, there were several treatments at $40/each, an extra charge to use a hot iron and an up charge for the colorist they assigned to me because of her "level". Each up charge should have been approved by me before applying! The manager very matter-of-fact said "No Price Adjustments". This is SNEAKY! STAY AWAY! Your bank account will thank you! read more

The tiers system is a joke. After going there several times it's clear that the higher/more expensive tiers are based on years of experience/employment but not actual skill level. The lower tiers are more affordable and the stylists will actually listen to what you want and try their best. Pretty much all the higher tiered stylists don't even pay attention when you tell them what you want and/or show a photo and just zone out while they cut your hair. There's one that takes someone saying "layers" to mean they want a bob cut. For like $87 a haircut it's ridiculous. read more

I would give zero but all the receptions were so sweet. I went in just to get my roots touched up and add a toner, very simple. They fried my hair so badly in the back that most of it has broken off. They know that they had friend me badly because when they were brushing my hair to cut the ends the stylist who bleached my roots told the stylist who was cutting my hair not to brush the back. I will never come back here and I will be telling everyone how horribly my hair turned out.( I should have listened to the MULTIPLE people who told me horror stories about this place) read more

Zulema is extremely talented! I went to a different salon to get a balayage on my hair. See picture of the bad job below. I was devastated I wore my hair up until yesterday. I contacted Zulema and she corrected my hair color. Y'all when I say I was in tears of joy I truly was. Zulema not only achieved what I wanted she over exceeded my expectations. Highly recommend her! I will never go to anyone else. I also got an amazing hair cut from Andrea! Both ladies are knowledgeable and professional! read more

See all

They over charged like crazy they made me pay 60 dollars just to get my hair blow dried alone and didn't say that it would cost extra money.Also they charged 230 for highlights and terrible service they took 3 hours on my hair and my hairdresser was constantly leaving and working on another client.the overall experience was not good and would recommend you go somewhere cheaper and that is more attentive to their costumers. read more

I had my hair cut here probably in 2014 and never came back because the lady went crazy with the thinning scissors and left my hair in worse condition after the blowout she attempted. I've been going to the Almeda location ever since but because they closed I decided to give this location another try. Today, Chanda cut my hair and she was very friendly and approachable, listened to what I asked and took her time. Parts of my hair were uneven due to an unfortunate bleaching incident but the woman with the red highlights stationed next to her jumped in to help guide her through it. She was very encouraging when Chanda figured it out. Both of them are obviously passionate about their job and that makes all the difference during someone's visit. I wish there were more stylists like them! And thanks to my new layers, my hair feels lighter without having to lose half of it to thinning scissors! read more

I just want to say thank you to Taylor for taking me in and dealing with my "personal issue" every single time. I haven't found a stylist willing to take me in because of my head condition. She's not awkward, she asks questions and is always on par. Thank you Taylor for doing your thing! read more

Great haircuts, good prices for salon work, I get my hair cut by Cody (or Kody?) who always listens. I've always been afraid of haircuts, with barbers always getting my requests wrong and leaving me upset, but since getting my hair cut by him I no longer fear a trim at all. He listens, knows what I want, works with me, and always does excellent work. I've been a client for probably coming up on seven years, back when he worked elsewhere, so I recommend him and Visible Changes highly. read more

I wish there negative stars!!!! Had an hour meeting with a "color specialist" who was going to be able to achieve the platinum. Came in the next day & made the blonde hair orange & black and some kind of block stuff at the top??? It's beyond terrible. I have emailed and called corporate. I talked to a sweet lady named Maisie who asked to send pics by email & was going to get back in contact with me. I did receive an email saying she's been away for work and she will contact me when she returns, that was over a week ago. I called corporate again looking for a different contact and was told there is only the CEO above Maisie and low & behold you can't have his email or phone #. So corporate is basically 1 person, & if she's busy that's just too bad. How's that for customer service? I pd $190 for hair color...that's terrible No cut, no style, no blow dry read more

Visible Changes - Had an hour consult with a "color specialist" $200 no cut, no style - Hair Salons Near Me - Friendswood, Texas

See all

Is there anything more annoying than loud, horrible music when you are stuck in a hair salon for 2 hours? I could not hear myself think. My hair is ok, but I seriously don't know if I can go back to this place. read more

I've always love getting my hair done at Visible Changes. I've never leave unhappy. When i go there, I either get David or Horacio but none of them was there today. So I had a very talented hair stylist named Angie. She did such an amazing job with my hair. She's friendly and incredible. The whole staff is like family. I would recommend to any of my friends, family and even coworkers. Next time im going back is in a couple of months, on the week of my birthday. read more

I just had my hair highlighted and cut . They gave me more visiable highlights in the front face area and not on the back crown area. The hair cut was good. But the highlights were not worth $160.00. All in all I paid $270.00. I'm never going back. read more

Everyone here is very friendly! It does get busy on weekends so if you do prefer a quieter atmosphere I suggest pick another day. Tess is great with color and super friendly! Amanda executed a perfect cut for me! She is awesome! Before making the decision of giving this place a bad rating based on one bad experience you had here, I suggest you call management to help you solve your problem, they are glad to help you read more

Visible Changes - Hair Salons Near Me - Friendswood, Texas

The staff were friendly and helpful. However, the stylist didn't know how to cut layers or bangs. I showed her several pictures of what I wanted and she still didn't get it right. I also felt like she was getting tired of working on my hair. She started brushing faster and throwing my hair around. She even poked me with the comb multiple times. If I was an employee, I would never do that to anyone no matter how tired I am. My hair is uneven and looks horrific, this is literally the worst haircut that I've ever had in my life. It doesn't make me feel good about myself. Honestly, if you love your hair go somewhere else. Find another place because they will ruin your hair. I would upload pictures but it's so embarrassing to even go outside and walk around in this haircut! For the price that I paid, I think it's not worth it. It sucks because a friend recommended this place to me and now I can't tell them that I had a good experience. read more

Visible Changes - Hair Salons Near Me - Friendswood, Texas

See all

Misleading and Corrupt , We drove From Katy for this Appointment tried to resolve issue and Manager was somehow unavailable

Horacio cut my hair and he was fantastic! He had exceptional hospitality, very patient, listened carefully to how I wanted my hair cut (I also showed him a picture) and before anything was cut, he showed me how much length to reassure me. You could tell he loves what he does, and I did not feel rushed at all. Highly recommend, will be going back to him for my next and future cuts! read more

Went to Vanesa to get my hair done. I showed her a picture of what I wanted and got exactly that. Truly couldn't be happier with my hair! Root shadow, and gray toner Pictures don't do my hair any justice. read more

Visible Changes - Hair Salons Near Me - Friendswood, Texas

2 stars because the cut was always on point with James (get your hair cut by him!) but updating because I stopped coming here due to the damage they did dyeing my hair. It was falling out in clumps, they chalked it up to me going blonde but I immediately noticed the difference in my hair integrity when I switched salons. They are more of an assembly line setup, the try to get you in and out as quick as possible without the attention to detail. read more

Staff friendly and knowledgeable, had a bit of a wait since I was a walk-in, so I recommend making an appointment. My hair was last waist-length and I cut off about seven inches, the stylist was very clear about asking me exactly what I wanted and offered suggestions when I was clueless. No complaint about pricing, they are professionals providing specialized services. I would love to give five stars, but the master cutter I worked with missed some of my hair? There's a couple chunks in the very front around an inch and a half longer than all the rest. Will hopefully give VC a second change, if maybe with a different stylist. read more

Visible Changes - Missed some, I guess? - Hair Salons Near Me - Friendswood, Texas

AWESOME place! The very friendly lady at booking was able to get me in amazingly quickly. The salon is a very professional place. I was taken to the back by a very sweet lady who took me to the back for a robe, then took me to where I was going to have my hair color done. Zulema was super friendly and got the color perfect. Alisha cut my hair and I couldn't be happier. Everyone was very professional , including the lady that washed my hair and the lady who took my payment. This place is first class! read more

Went last November and the girl who shampooed my hair had really sharp nails that actually cut my scalp. It was a very uncomfortable situation. The cut has created an itchy bump that has been bothering me since then and today I went to the dermatologist and found out that the scratch apparently triggered psoriasis which I've never had before. I read once you have it it may never go away. Won't be back. read more

got a lice infestation from this place. had never had lice in my life before going here but after getting my hair cut I noticed a louse crawling on my shirt and freaked out in the car. after killing it and calming down I told myself it was just one and I would be fine, big mistake. I didn't find anything when I checked my hair through at home with my mom, so I thought I was fine but about a week later I found another louse and had to buy shampoo treatment. found nits while combing after the treatment. going to do a second treatment in 7 days but still incredibly disappointed. haven't been to any friends houses or any places reasonable to get lice from other than this hair salon in weeks. read more

Very friendly staff. MaryAnn is my FAVORITE! I would highly recommend asking for her! I've been going to MaryAnn since 2002...she's never done me wrong. read more

Horacio cut my son's hair exactly how I wanted & to perfection. Not only that, but he also had exceptional hospitality & personality. We'll definitely be going back to him! read more

The ONLY reason I do not give Visible Changes 5 stars is because of the front desk. They're very efficient, but never are very welcoming. Aside from that the salon uses high quality products, delivers a consistent experience and has convenient mall hours. My husband and I go to Ashley for FANTASTIC men's cuts! She is seriously one of the best and sooooo sweet. We love her! read more

I have been to this location twice with my daughter, both times I used the same stylist. Her first haircut here was great, and that is why I booked and went back a second time. I used one of the top stylists, and after cutting my daughters hair he curled it even though I didn't ask him to. We left and her hair curled looked great, when I washed and blow-dried her hair two days later I noticed the worst hair cut I have ever seen. He completely butchered the ends of her hair, it wasn't even or blended. I usually don't complain but I called and got an appointment to come in and have it fixed. My sister took her to have it fixed I think two days later and it still looked uneven. My daughter has long hair and sort of thick. Her hair still looks awful and I'm so disappointed with what I paid and received. I thought by using a top stylist I wouldn't have this problem but clearly it doesn't matter how long they've been doing hair. He also did not wash her hair and I'm not sure how wet her hair was when he cut it , or if he sprayed it wet. I also filled out something on the visible changes website with a complaint and never heard back from anyone. The stylist was so nice and friendly but this haircut is awful, and how do you in good faith let someone leave knowing their hair looks like that. I also feel like he curled it so I wouldn't notice it and would leave the salon without having to correct it. read more

See all

I've been a client at VC for over 30 years. My regular chemical specialist retired, so I was referred another specialist that was the same "level". Long story short, hair cut went well but the highlights have all but faded in only 14 days. I called and spoke with the manager and chemical specialist, as well as, sent pictures of my hair to them. Bottom line is they don't know what happened and said to just try using purple shampoo..... this was their recommendation after spending over $400 on their products and services. They can't make the situation better and refuse to give any type of refund. VC definitely needs to do a better job. People spend alot of money to go there and expect quality work, especially when you select the highest level stylist and chemical specialist. And as I read through reviews you see VC respond by apologizing and for customer ton reach out to management to make it right. Well I can tell you..... they don't make it right. In fact, I was told "this is how they make their money to feed their kids". Not professional or appropriate to say. I have other obligations as well, but chose to be a loyal customer for many years, but not anymore. Sad... read more

I have worked in retail many many years and I never had more horrible service . I went to visible changes , got a senior stylist to get a under cut and my bangs cut when I was seated I took my glasses off and showed her a picture of what I wanted she said ok she began shaving the back of my head in a straight line after I asked for a v in the picture after it was cut I got upset and let her know that was NOT what I wanted she cut around my right ear and cut my bangs then she began THINNING out my hair . She even put her hand in my face to show me the smell of a leave in conditioner without warning which was very disgusting When I got off the chair I put my glasses on and immediately wanted to cry I got up and paid even the women who checked me out started to giggle. The next morning I went in and the manager gave me a refund and set me up with an Entry level stylist to fix it because she did such a HORRIBLE job I had no choice but to SHAVE the other side of my head!! It was horrible now my hair is extremely thin , shorter then before and I had to shave wayyyy more then I wanted !! I still cannot believe they allowed this and now I have to wear a HAT everywhere !!! I am honestly to embarrassed to post a Picture from the front because my bangs were cut uneven and my hair is so thinned out it looks like I have two pieces of hair I truly regret going . I use to wear extensions and I cannot was even put them in with this little hair !!!! This is horrible i thought getting a hair cut would help me feel a little better about my self and instead I've never felt worse!!! read more

See all

I've been needing to get a haircut SO desperately recently. I was searching for places all over but VC got me an appointment within the hour! (I shopped around while waiting!) I just went in to chop off a few inches but also ended up getting a wash and blow dry and WOW. My hair has never felt so healthy and lightweight!! Angie was absolutely awesome and easy to talk to! She also explain exactly what she was doing before doing it to make sure I was okay with said action (trimming, thinning, hair straightener) I have never felt so comfortable and welcomed while getting my hair done as silly as that sounds. I will definitely be returning for my next cut!! Thank you again to Angie!! read more

well i went in looking to get my bangs done a little and for more evenly distribution of my curls while specifically asking for very little hair to be cut off because i was looking to grow it to shoulder length (i mentioned this to the stylist Corey/Cory multiple). keeping this in mind he cut my hair from close to shoulder length into practically a pixie cut, and cut my hair so short my curl pattern shows less (the opposite of what i wanted). BUT MY LAST COMPLAINT IS my bangs the one part i wanted fixed are the part where he touch the least. read more