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    Visible Changes

    3.3 (134 reviews)
    ModerateHair Salons
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

    Services - Visible Changes

    Blowout

    Chemical treatment

    Color only

    8 More Services

    Haircut

    Cut and color

    Applying hair extensions

    Hair extension coloring

    Reapplying hair extensions

    Hair extension removal

    Hair extension services

    Hair styling

    Visible Changes Photos

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    Reviews With Photos

    Jennifer B.

    **DO NOT GO HERE*** I was swindled, misled, and treated terribly, and the cherry on top was I was forced to pay 253.30 for it. I am so disgusted with the way I was treated and the service I received from this location. I went in and did a consultation showing the colorist Emma the color I wanted she assured me she could do it. When it was done, it was OBVIOUSLY not the color we discussed. The colorist agreed and suggested I talk to the manager. The manager tried to convince me it was what I asked for even after seeing pictures showing the difference in colors. I was forced to pay 253.30 for a color job so bad I was embarrassed walking through the mall to get to my car. I was practically in tears after, and the assistant manager Alexis was so rude and uncompromising about the issue that I will never go back to a Visible Changes. I am a first responder who works constantly. I don't have the opportunity to schedule a redo. They told me they could do what I asked, and I was forced to pay for a service I DID NOT ASK FOR. This is absolutely the worst experience I have ever had in a salon. Please feel free to contact me for pictures of my hair and the pictures I provided the colorist and asst Mgr to show the difference it is splotchy and 2 different colors on the top and bottom I could have done this color job at home by myself. I reached out to visible changes and left reviews, but I did not get a response after giving them ample time to rectify the issue. I decided to submit this official complaint to the BBB.

    Voila! Beautiful work by Zulema!
    Alejandra T.

    Zulema is extremely talented! I went to a different salon to get a balayage on my hair. See picture of the bad job below. I was devastated I wore my hair up until yesterday. I contacted Zulema and she corrected my hair color. Y'all when I say I was in tears of joy I truly was. Zulema not only achieved what I wanted she over exceeded my expectations. Highly recommend her! I will never go to anyone else. I also got an amazing hair cut from Andrea! Both ladies are knowledgeable and professional!

    Had an hour consult with a "color specialist" $200 no cut, no style
    Kelly K.

    I wish there negative stars!!!! Had an hour meeting with a "color specialist" who was going to be able to achieve the platinum. Came in the next day & made the blonde hair orange & black and some kind of block stuff at the top??? It's beyond terrible. I have emailed and called corporate. I talked to a sweet lady named Maisie who asked to send pics by email & was going to get back in contact with me. I did receive an email saying she's been away for work and she will contact me when she returns, that was over a week ago. I called corporate again looking for a different contact and was told there is only the CEO above Maisie and low & behold you can't have his email or phone #. So corporate is basically 1 person, & if she's busy that's just too bad. How's that for customer service? I pd $190 for hair color...that's terrible No cut, no style, no blow dry

    The staff were friendly and helpful. However, the stylist didn't know how to cut layers or bangs. I showed her several pictures of what I wanted and she still didn't get it right. I also felt like she was getting tired of working on my hair. She started brushing faster and throwing my hair around. She even poked me with the comb multiple times. If I was an employee, I would never do that to anyone no matter how tired I am. My hair is uneven and looks horrific, this is literally the worst haircut that I've ever had in my life. It doesn't make me feel good about myself. Honestly, if you love your hair go somewhere else. Find another place because they will ruin your hair. I would upload pictures but it's so embarrassing to even go outside and walk around in this haircut! For the price that I paid, I think it's not worth it. It sucks because a friend recommended this place to me and now I can't tell them that I had a good experience.

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    3 years ago

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    Carl F.

    Thank you so much! We appreciate your review!

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    1 year ago

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    2 years ago

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    3 years ago

    Poor customer service. Go anywhere else for a haircut. It's not worth dealing with all of the hidden up charges.

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    Carl F.

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    3 years ago

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    3 years ago

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    Carl F.

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    5 years ago

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    Carl F.

    Thank you so much! We appreciate the review.

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    4 years ago

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    Carl F.

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    8 years ago

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    5 years ago

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    Carl F.

    We appreciate the positive feedback. It means a lot. See you soon!

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    3 years ago

    Misleading and Corrupt , We drove From Katy for this Appointment tried to resolve issue and Manager was somehow unavailable

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    8 years ago

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    5 years ago

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    11 years ago

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    7 years ago

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    5 years ago

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    Carl F.

    Thanks for the review and we appreciate your business!

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    3 years ago

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    4 years ago

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    6 years ago

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    9 years ago

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    5 years ago

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    6 years ago

    Always leave lookin good. Delma is awesome, I am always mad at myself for trying to find a different place to get my lettuce chopped

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    6 years ago

    Ryan at Visible Changes does a great job! I've taken my daughters to him a few times and always get a great cut.

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    Page 1 of 4

    Ask the Community - Visible Changes

    Review Highlights - Visible Changes

    I read the reviews from here and decided to go and see Simon, who has kept me as a client ever since.

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    Have you ever made a decision that made you feel shame? I…read moremade THE worst decision of box dying my hair several times because mid-life crisis I ruined my hair and was so shameful to call my girl Bobo to let her know I was ready to go back to the old me. As you can see from my previous review, my hair was amazing once Bobo did her magic and I ruined it. I knew I could not trust just anyone to bring back to blonder me. I made the call and was honest about the box dye. Bobo was also very honest and let me know that she would do the best she could but mostly importantly she wanted to make sure my hair would not be damaged. She truly cares about your hair and wants to make sure you still get as close to what you want. I'll be honest I was scared the box dye would come out during the bleaching process and make it impossible to look nice. However Bobo knows exactly what to do and worked her magic. Look how amazing it looks so cute full of dimension and full of colors. I mean it, give Bobo a chance to show you what she can do. I could never, ever go to anyone else. Ever.

    Where do I even begin?! Bobo is truly the best at what she does!!! I haven't let ANYONE touch or…read moreeven think about cutting my hair for over 10 years except Bobo just recently! I was extremely nervous and timid and first but she welcomed me with open arms and made me feel soooo comfortable. She understood exactly what I wanted and delivered!! I could go on and on about her and how well she does. She changed my experience and view on hair salons The before and after I asked to keep as much length as possible she did just that!

    Visible Changes - hair - Updated May 2026

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