I found out the hard way that Lavish Salon is nothing but a facade. They are promoting their different level of stylists (that they don't have) and paying far too much for their lousy services.
When I contacted Lavish Salon, I was told by the Guest Corrdinator to choose a level stylist 1, 2, 3, or 4.
That is not my job.
Lavish Salon should have scheduled an appropriate consultation with a stylist so the (prospective) client can go over their hair and hair needs. That will determine the level of the stylist.
I went over my hair and hair needs with the Guest Coordinator on the phone, and she recommended a level 2 stylist, Rachel.
What are Guest Coordinators?
Case in point, Facade!!!
What are level 2 stylists' qualifications?
My experience with Rachel was a huge disaster.
Rachel boasted about her qualifications and training from Paul Mitchell and that she was an artist. Other than that, Rachel has zero communication skills.
Let me state very clearly that I communicated with Rachel.
I went over my hair and hair needs. I had actual pictures and pictures on my phone, and I couldn't have been more clear and concise.
However, Rachel only heard what she wanted to hear and completely screwed up my hair.
Rachel did not do any of the things I requested for my hair.
Her answer was; "Next Time."
When I disagreed with Rachel about what she had done to my hair, she ran off and got a level 4 stylist.
That spoke volumes about her qualifications!!!
Rachel should have been a mature professional and had a conversation with her client.
Rachel did tell me that I am "High Maintenance and Picky."
Bottonline, I am the client, it is my hair, I should be completely satisfied, I am paying the bill, and giving a tip based on that bill.
So, if that makes me "High Maintenance and Picky," then I am GUILTY AS CHARGED.
I've been having my hair taken care of for 40 years, and I know more about my hair than Rachel ever could.
The final straw was when I asked Rachel to give my long hair a 1 to 1 1/2 inch trim. She chopped at least 2 1/2 inches off.
Competely Unacceptable!!!
I had a consultation with a level 3 stylist (and out of respect will not mention her name), and she pointed out all the problems due to Rachel.
However, I was not overly impressed with the level 3 stylists' recommendations to fix the problems Rachel had caused.
The level 3 stylists' recommendations would have only compiled the problems.
In fact, I don't believe she has the qualifications to be a level 3 stylist based on our consultation.
Rachel just lost Lavish Salon business, and based on my experience, I would never recommend them.
Lavish Salon needs to take up the loss of a client with Rachel.
Any response from Lavish Salon regarding this disastrous situation with Rachel is 100% superfluous. read more