I had them come and put my kitchen countertops in. I loved them so much. I had them come back and…read moreput my bathroom countertop in I could not be happier for several reasons first and foremost. Their customer service was so excellent and superior to other companies that I went to talk to their inventory was almost overwhelming at the selection thank goodness they took their time and they were very patient with me while I looked at all their samples. they gave me a date and a time for install, and they were very prompt and such a beautiful job could not be happier

AVOID THIS BUSINESS, LEARN FROM OUR MISTAKE OR RISK THEM RUINING YOUR KITCHEN REMODEL…read more June 2021 Wife and I started working on finally remodeling our kitchen. We already had the new kitchen designed and cabinets ordered from Lowes. Needed counter tops but Lowes was behind on obtaining material. We thought we would check out local options and considering obtaining construction supplies during Covid has been difficult, we would try a local option. We went to Elite and dealt with Brenda Tinoco directly. She and her husband Alejandro "Alex" Tinoco showed us the material they had available and my wife fell in love with the crystal grey quartz counter tops. They provided us an estimate and we paid up front for the material. Arrangements were made with both Brenda and Alex that since our cabinets were taking 16 weeks to be built and delivered, that we would contact them once they were installed and they could come out to install the counters. They would hold the material that we purchased and it would be ready to go when the time came. Alex told us directly that it would take one day to do the template, next day to install. Left after paying for close to 1/2 up front, felt that the counter top issue had been resolved. If only I knew what was to come. Please read on. Fast forward to the beginning of the nightmare and misrepresentations made from this company. Appointment was arranged by me for Alex to come out on September 30, 2021. I had to change this appointment to the following Monday, October 4, 2021. I wait all day until I finally was able to call Alex later in the day. He said he would be out the next day. (Notice, I had to call him, he didn't call me to let me know that) His excuse was that he was falling behind in another project. I thought okay, I would give him the benefit of the doubt. October 5, 2021 (Tuesday) I wait for them to show up again. Again, they do not show up and I have to track down Alex via telephone again. He tells me that he had to send someone down to LA to obtain some material. Suspicious as I had already purchased the material in June and they were supposed to hold it, not use it for another job. This told me that they used my material that I purchased without asking me. As I had already paid for half the material, I again gave them the benefit of the doubt. I was told by Alex that he would definitely be out there the next day. Alex tells me no later that 10 AM. October 6, 2021, I again wait. By the time it gets to noon, I call Alex again. He tells me that it is going to definately happen today, that he had to send someone down to Bakersfield for the material. (Notice, the day before it had been LA. Obviously, getting difficult to keep things straight with these folks) Alex and his team finally show up around 1:30 pm. They have the materials, but tools are on another truck. We wait and the other truck appears. They start to do work. Specifically, these are the items we wanted installed: 1. Stainless steel farmhouse sink. They indicated that they provide this service and it would be no issue. 2. Install Quartz countertops. Now, assuming that installing countertops is what this company does, I assume that they would know what they were doing. WRONG After they were done, Counter tops looked good. Alex only stayed during half of the job but specifically told me that if there were any issues, to contact him directly. He wanted to make sure that I was happy. October 7, 2021 Wife and I walk into the kitchen the next morning and try to open one of the top drawers. It sticks on the counter top. These are all maple plywood, semi custom, brand new cabinets that the top drawers will not open and close correctly because Alex and his team failed to properly measure and check the drawers before installing the Quartz. It appears that the plywood they used on the counter tops was too thin, had it been thicker, I would not be having the issues with the drawers that I am having. I take a video of it and text it to Alex, telling him about the issue. He tells me that he will come out later and take a look at it. Kitchen plumbing is now delayed and can't be installed because I am waiting on Alex to fix this. I contact Alex as he had not shown up I ask him if he is coming out today. ( I know, stupid question right?) He said he will. I took a full day off work again waiting for him. He finally calls me at close to 5:00 PM, asks he if can come by tomorrow morning. ( I had already taken two days off waiting for him to appear) I tell him no. He asks when I would be off work so he could stop by. I inform him that I will be back home at 5:00 PM. He said he can stop by then. October 8, 2021 I texted him twice today to confirm that he was coming by, he confirmed that he was, that the store closes at 5:00 PM and that he would swing by right after. Again, nothing. I have called and texted both Alex and Brenda. Texts are ignored. Calls go directly to voicemail that is not set up.

Ricardo and his team did an amazing job replacing my countertops with a more modern quartz... i…read moreabsolutely loved it and his electrician did a really good job with the recess lighting and under cabinets. We also had this team polish my cabinets they look like new! Couldn't be happier with the results of my kitchen renovations

Christian put a countertop on my bathroom vanity. The house is old, and the wall was uneven. At…read morefirst he left an inch gap between the wall and countertop. I called him back and he managed to put the countertop and backsplash in well enough that I was very happy with it. Christian is willing to please and will work with you if something is not to your liking. He put a clamp on the countertop and said he would return the next day to take it but never showed up again.

We were not told until we got ready to pay for our granite that it would be installed by an…read moreindependent contractor. Our granite was ordered, not available then "found." We have been fighting to get it fixed for almost a month. It was scratched in 3 places and their highly recommended installer is nowhere to be found. He has promised to be out several times but never comes, phone calls not answered and not able to leave a voice message. Alex informed me that they only sell the product, not interested in what their recommended installer does. Still waiting to see if they'll stand behind their highly recommended installer. I've contacted them again so we'll see. Update: our granite has been fixed.

Burgos Tile packs a punch when I went in I was shocked to see the selection this store had! They…read morealso sell granite at wholesale pricing. My tile was in the next day. They don't do installation but kindly referred me to a guy that did.

This flooring store is great! Shannon and his staff are very knowledgeable and helpful. Lots of…read moreoptions to look through as well. They have it all. Carpet, Vinyl, Hardwood, etc...I'll be buying more flooring from them in the future! Two thumbs up!!

Great customer service. They've done several jobs for me over the years as a general contractor…read more Prices are fair, and quality is top notch. They say you get what you pay for and even though you might be able to save a few bucks somewhere else their knowledge and professionalism more than makes up it. As a GC there are a lot of flaky hollow promises from subcontractors. Shannon at the Carpet Shoppe has always came through as promised.

We contracted with Franey's Carpet One Floor and Home in 2017 and 2018 for installation of…read moreArmstrong Vivero flooring in our home. During the original installation in 2017, the floating-floor product we selected reportedly had manufacturing or fit issues, and we were advised to switch to a glue-down product. Before proceeding, we specifically raised concerns regarding installation over our concrete slab and an existing crack. Following preparation work on the slab, including filling the crack, we were assured that the slab condition was acceptable and that the crack would not become visible through the flooring. After approximately three years, the flooring began experiencing issues including crack showing, plank separation, and lifting. We contacted Franey's in 2021 regarding these concerns and met with a representative. We were told that nothing would be done regarding the crack and that we should call back if the loose planks became a "trip hazard." In September 2025, we again contacted Franey's. During that visit, a handheld moisture meter was used to check for possible moisture conditions. The company ultimately attributed the issues to foundation and moisture conditions and declined responsibility. We requested documentation related to the moisture readings, including recorded measurements and calibration information for the meter used. We were later informed that no formal report, recorded measurements, or calibration documentation existed. We made multiple efforts to resolve the matter directly and professionally, including reviewing the company's proposal and providing several counterproposals, including repair options, prorated replacement proposals, customer installation options, and refund requests. Although the current owner was willing to communicate, we were ultimately unable to reach a resolution. One statement from the company that particularly stood out to us was: "Being upset or disappointed after the fact, is buyer's remorse..." This review reflects our personal experience with the project and the subsequent handling of the matter.

I am renovating my house. Franey's provided excellent work with my kitchen flooring. Because of the…read morehigh quality of all the previous work done by Franey's, I chose them to help replace all the window coverings in my house. Diane Gideon, the designer with Franey's, provided outstanding assistance in selecting the window coverings for my house. The products, colors, and textures she helped me choose work perfectly. Installation was efficient, careful, and well executed. Franey's continues to earn its reputation as the best place for interior furnishings in Visalia.

Needed a small repair job, went with the lowest quote,…read more.. Happy with the work and the quick turnaround. Good people who do good work!

Carmelo and his sons are honest, professional, on time, and did outstanding work in my home. They…read moreare good people who take pride in their work. In addition to installing the laminate, they also repaired a rotted sub-floor in my kitchen, expanded a stair step, and installed new baseboards--all in less than 4 days! Carmelo gave me a very reasonable installation quote, much better than any other quote I received from Lowes, Robinsons, etc. My house truly feels like a new home and we are so happy with the floors. Martinez Flooring has my HIGHEST recommendation!

Excellent service by this company! Thank you Octavio and your staff for the friendly and welcoming…read morecustomer service. Very happy with the carpet and the prompt installation on the last-minute request for the baseboards....beautiful job! Highly recommend! Easy to work with, I would definitely use them again.

Experience with this company as we've had them put in new flooring in the entire downstairs twice…read more The first time during the pandemic and within a year noticed separation in the planks. Jeff came out and explained the product was defective and if we gave them some time they would make it right and they did! I can't say enough about the second crew that came in to take the old stuff and install the new Mohawk flooring. They were careful and professional. Yes it took a little longer and we were inconvenienced again living 2 weeks without floors but effort was to make it right and we appreciate that. It's been about a month and the new floors look great. I never had any experience with stealing as some reviews mention and again dealt with two different crews. We always want to support local. We're appreciative that the company didn't shy away from responsibility and made sure that customer service was paramount.

Very friendly and knowledgeable. Have worked with them before. They do great work on both custom…read moreand residential work.

Excellent communication, innovative ideas. Craftsmanship is high quality. Project was completed in…read moretime and with attention to detail.