My rating is actually a -5!!! My daughter purchased $10k for new stone counter tops. The installation was done so incredibly horrific, it is still shocking!!. We chose this company to keep our money local and support local business. This company brought in the stone and then used a few globs of silicone and a couple of wedges to support an 8 foot slab of stone. So basically the stone was floating on a couple of globs of silicone. Any weight on this countertop its going to crack... after several emails exchanged they never acknowledged thenvery poor woekmanship, only making excuses. Ignored concerns, would not acknowledge thw poor woekanshil and sent "contractors" that use jargan and completely disrespected my daughter dismissing her concerns. There solution was they'd rip out everything and kiss their ass. So basically, they are okay with BELOW STANDAED work and told my daughter just to pay up. They refuse to do the job PROFESSIONAL job AND have ZERO INTEGRITY. I DONT CARE HOW LONG YOUVE BEEN IN BUSINESS, A HALF ASS JOB IS A HALF ASS JOB!! And half ass is being kind!!!! I guarantee if the OWNER saw this installation he would be embarrassed, or i hope he would be!! I STRONGLY ENOURAGE anyone considering this company for a job - DON'T!!!! GO SOMEWHERE ELSE. This company has gotten arrogant and cares more about $$$ than quality work. And if you are a woman and a minority, chances are, they are going to screw you over believing you wont have the courage to push back. read more

I love their showroom, Clarissa who helped me with my choices, Carlos who came over multiple times to redo the estimate, and Robbie the owner is soooooo nice! read more

Visalia Ceramic Tile - Bathroom Remodel! - Building Supplies Near Me - Visalia, California

After searching and browsing many tile stores and showrooms. I found Visalia Tile online. I am so glad I made the hour drive. I loved their showroom. Diego provided the best customer service. He was very patient as I am a terrible decision maker. Once I picked the tile for the shower, I had a hard time deciding on the tile for the shower floor and bathroom floor. Diego ended up showing me a sample mosaic for the shower floor that was perfect! I found a couple of options for the bathroom floor that I couldn't decide between. He suggested one of them and explained why. I brought both samples home and he was right on the one he suggested. He also helped me coordinate the grout color. Diego was very helpful, patient and relieved me of being too stressed. He basically coordinated my color scheme and we love it!!!! Thank you, Diego!!! read more

I love the quartz counters we got installed. However I only gave them 3 stars is because they broke my dish washer's mounting as well as scratched the top of it. There was also a lot of miscommunication when installation was. We went without a kitchen sink for 3 weeks. read more

Visalia Ceramic Tile - Building Supplies Near Me - Visalia, California

Went in to buy tile, mortar, and grout for my bedrooms. Staff was very nice and helped with choosing our tiles.

I was not happy with the service received. Thebyoung lady who helped me was very harsh and came across as rude. She didnt explain the difference of what i was ordering and what i had...she kept saying the die cast was diferent, so then dont tell me the tile is the same, or explain what will be different. It just wasnt a great experience. read more

Visalia Ceramic Tile fabricated my granite kitchen counter tops. Francisco was great. He answered all my questions and even called me when the were cutting the granite to ensure the seams were okay. I was able to go and take a look before the cut it. I went into Visalia Ceramic Tile on several occasions for backsplash material. Everyone was friendly and helpful. read more

I went in on my lunch to see if they could drill two holes in a 6X6 tile that we had our granddaughter's footprints on. I go in and there's not a soul around, then after about two minutes, two workers walk in from the hall, stop at the front desk with me to read a paper. Didn't ask if I need help, so ask if there's anyone around, they smiled and pointed to the bell on the desk that has a sign next to it that reads "ring for service". Little did they know I rang it already. After another 3 or 4 minutes, about 5 or 6 employees walk in the front door, coming back from lunch I'm guessing, talk to the two workers standing next to me, didn't say a word to me. I ring the bell a third time, nothing. So, I left, very disappointing. read more

Terrible customer service. My daughters and I need tile in each of our homes. Although the showroom is impressive, had zero help from the sales clerk. The ONLY information she offered was that the tile on one wall was in stock the rest had to be ordered. She didn't even ask what we were looking for. Don't shop here if you need assistance with selection. read more

American Ceramic Tile just completed our kitchen renovation. Great job, from our first visit to their extensive show room, to the last tile in place. Every employee was professional, knowledgeable, and friendly. We never felt pressured or rushed. They arrived on time, completed the job on time and within budget. Our kitchen is beautiful! I recommend them highly! Thank you American Ceramic Tile for the great job and professional service. D. Robinson Visalia, CA read more

The only reason I didn't give them five stars is that we haven't decided whether to use them or not because we haven't finished getting estimates. When we walked into their spacious showroom, we were greeted promptly and courteously by Fernando. He gave us time to look a little, and then listened carefully to our needs. He instantly visualized our needs, and sketched out our ideas. He demonstrated a strong sense of balancing aesthetics while adhering to a budget. He helped us think through a couple of plans and gave us lots of options. If there were more employees like Fernando out there, we would have finished our project already! read more

My house was built in the 70's and was very dated when I bought it. I had Visalia Ceramic Tile out before I moved in to demo & replace my flooring throughout, and more recently had them demo my countertops and install quartz, as well as tile my master bathroom shower. They are incredibly easy to work with, the customer service is top-notch, and the finished product is better than I expected. I don't trust anyone else with my projects, they are the best! I am a very picky person and I can't recommend them highly enough. They are prompt, honest, and thorough with the cleanup. The whole process is always seamless, and all the employees are great! They've got a beautiful showroom with a huge selection of flooring and countertops....from every angle, they're truly exceptional. Thank you! read more

Great company! Very easy to do business with. Bryce Martinho was knowledgeable and answered all of my questions. All of the employees that worked on my kitchen were very polite and got the job done in a timely manner. I would highly recommend! read more

I was looking for some replacement tile and they have the color that I needed . it was already after 4 which they close at 5 and I was coming from lemoore but they were able to get me what I needed. Best customer service ever read more

Love VCT! Great work and excellent customer service! Had them completely redo 2 bathrooms at our cabin and couldn't be happier. There estimator Bryce was able to complete everything on one visit. 10/10 would recommend for any tile or granite work! read more

I was very impressed with the showroom manager Marla. A friendly true professional and an asset to the company. I will certainly recommend family and friends to this company. read more