Probably the worst contractor experience I have ever had. Save yourself the trouble. It's a shame because their equipment is the best and most efficient on the market. I did months of research and comparison and saw they *had* great reviews and went with them but it went from bad to worse.
-My system was supposed to be installed in July, never happened and no communication. I understand the tax incentive ends 12/31/25 due to the Bill from July but I signed my contract 4/15/25, much before that.
-I had a long talk with someone on the phone in August and they promised communication would be better, it wasn't. I ALWAYS give a business a chance to resolve the issue before I post a review.
-Team was super rude to me saying things like 'just be glad you're not delayed further' and never returning my phone calls.
-I was not even told when the install was happening nor about the process i.e. how many days, that power would be off etc. I started a new job the week of my install so losing power (without being told it was going to happen) was an even larger issue
-I kept being told I didn't have to be home but I most certainly did.
-When I FINALLY was told about next steps after install I was told there would be one inspection, but it turns out there was three. They told me 'each town has different regulations' and that was why. I am not sure how they didn't know my town regulations.
-Because of the delays I was worried that I would not meet the deadline and I called the town inspector myself since your team told me they were the hold up. The town inspector said they never heard from anyone about my address. At which point your team scolded me to calling him.
-Then once PTO was granted, my system wasn't turned out and it seemed like they never planned to send anyone out to do it, I had to email to get someone out to actually turn it on.
-They are telling me I cannot enroll in solar programs because it would be more $ and delay install, however, looking at the programs that does not seem to be the case.
-They ran right into a tree in my yard and took down a massive branch during a delivery and refuse to take responsibility because it was a delivery company they use and not them. However, I did not hire this delivery company, they are responsible for their subcontractors.
I will say Jereme is the only person there who seems to know what he is talking about. When I finally started to talk to him at the end of the process, he was helpful. read more