Very responsive company, I have them as our contract towing company, very professional in a tough industry..... no one wants to get their car towed....so don't blow off the signs and other indications that you shouldn't park in a space.... If you do ......most likely VIP towing will remove your car and you only have yourself to blame. read more

VIP Towing is out to make money ILLEGALLY!! They towed my son's friend's car after ONLY 20 minutes and the car was parked in a legal guest parking spot at his condominium. They cruise around the condominium waiting to tow cars without following the CORRECT procedures. Will be writing to BBB about their practices!! Want up give them ZERO stars but ONE star is the lowest!! Make sure wherever you park that it's not serviced by VIP Towing!! read more

No aloha and terrible communication. I would avoid this company at all costs. Obviously everyone needs to make money but treating people and their cars so poorly cannot be a good long term business strategy. read more

Absolutely horrible.... Insurance company referred this company -_- Requested roadside assistance around 230pm (starter/alternator problems), received confirmation that a driver will be here within 60-90 minutes to pick up vehicle and take it to the nearest mechanic shop. Called the tow company (around 3:30 pm) asking for an ETA- advised 20 minutes. It is now 4:44pm, and my vehicle still has not been picked up nor did I receive any updates about the driver being unable to retrieve the vehicle. My insurance company was also unable to get a status on a driver's ETA as well. So, of course I had to reschedule with another company to have my vehicle towed. I wish this company would just be honest in the beginning and say they were unable to retrieve the vehicle. Nonetheless, this will be my first and last time using this company. read more

Service is really bad - they don't answer there phone - Tracy in the office has really bad attitude - there were many people complaining damaged cars and police at tow yard with others making police reports for damages to vehicles From Kailua to sand island hold my car for 1 hr bull was 294.00 They are bad for business read more

Our car was just towed from in FRONT of my brothers house tonight. No signs saying we can't park in front of his house and we were not impeding any other driveways or neighbors. $265 to get our car back. Paid $25 for STORAGE? The car was literally there for maybe not even an hour. When we got there I asked the girl at the window, what time was said call made about our car? She said around 8 pm. I said and what time was my car lifted? She said 8:10 pm. I said ok, well it took us over 20 mins to get here so how did your driver get there so fast? Or are you guys just driving around fishing for cars to lift to make easy money? She said we have to take it out with the association. Damn right I will be! I showed her pictures of the driveway we were in. Showed her that there were NO SIGNS posted at all and we were in a private driveway. When a call is made by said "authorized person", your drivers just go and lift? Without looking to see if it's a legitimate tow? We weren't in ANYONES WAY! She kept saying to go the management/association. This was in the TCLT neighborhood. VIP Towing has the contract to lift cars there. So if you live there, BEWARE! These snakes are fishing to find easy money to take your cars. Also, it's cash only so get cash before you go. They have an ATM but save yourself the irritation of knowing they get a cut from the fees and go to your bank ATM to get the cash. read more

VIP Towing - My bill. - Towing Near Me - Honolulu, Hawaii

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This scam company ILLEGALLY towed our daughters car from a store parking lot then tried to claim she wasn't inside despite witnesses who saw her enter and who were also witness to the car being towed AND the store manager verifying he saw her also. They refused to listen and told us "it's your word against ours" and "you'll just have to come and get your car and pay to get it back" To make matter even worse, while onsite one of the employees engaged in alarmingly lewd behavior towards her as she was walking to her car. This business should have their business license revoked immediately and shut down permanently. GROSS MISCONDUCT! read more

really bad customer service, on the phone and by the window, my car got towed yesterday 3/31/25 in the morning, I called to see if they have my car, and talked to this lady, she said yes its there, i ask how much and everything, and ask who i was talking to, thn she goes, excuse me??? I was like I just to know so that if I come there I am talking to the same person ‍‍ is it bad to ask?? I mean I just want to talk to the same person I am on the phone with if I come to ur office both two ladies are bad and mean, white big eyes lady and big and pancake face lady, God be with you both, both need God so so so mean, their Office is poor, where u stand outside is so hot but inside got AC read more

My experience with vip has been awesome. Ipo was very quick to respond when I got stuck in the middle of traffic under nimitz, he just whipped right in and took care of the situation, he's amazing and is the sweetest to deal with. Highly recommend! read more

This company towed my loaner car at 1am and damaged the bumper. When asked to speak with manager no one is available. Watch out if they ever tow your car!! They may damage it in the process. read more

VIP Towing - Towing Near Me - Honolulu, Hawaii

I wish I could give 0 stars. the lady slammed the window in my face after giving me crazy attitude when I was just trying to ask why my car got towed. she took my registration and ID, slammed the window and refused to serve me so the kind lady next to me ended up trying to call the cops. Not even sure why they're still in business. read more

Horrible liar. Insurance assigned this towing company, and I kept waiting for three hours in the middle of the road, and nobody showed up. I called the number, and the woman who answered the phone first said the driver would be there in 30 minutes, then another hour passed. I called again, and the same woman said would be there in 5 minutes and then no show. She was completely fooling people around and treating people like fools. Thanks to the review on Yelp, I called insurance after the long wait, and the new towing company showed up quickly. read more

Towed my car in my apartment stall and hit a car towing it out and called and said they can't do anything , don't go to this company , hungry for money. read more

VIP was dispatched to change my flat tire at 11:30 am on Sunday and by 4 pm they were still a no show. At 1 pm the driver called and had to let me know that he was towing a car from Windward to Honolulu and would be there after he finished that job. I texted him at 3 pm to check his ETA and he wouldn't return my text. Thankfully Arnold's Roadside saved the day. VIP can't be trusted, call some one else, anyone else. read more

would give 0 stars if i could. broke 2 sections of 290-11 & towed my vehicle while i was there and ALSO made us pay via cash when its law in hawaii credit/debit must be an option to pay. will be filing a lawsuit soon via advice of the cops that had arrived on scene at VIP towing that says they break this law MANY times which only harms the good hawaiian people out of about $300 for nothing. this company should be shut down & made better use of the beautiful hawaiian land, not to scam us that live here. i said what i said. read more

VIP Towing - if you show up to your vehicle being towed, THEY HAVE TO RELEASE IT. - Towing Near Me - Honolulu, Hawaii

they've got a good scam going with the local shopping centers on the east shore by the marine base. if you can't find a metered parking space on the street , drive away. unless you have $400 you can part with. they'll take your car to Honolulu and you'll need to get an Uber to get your car back. read more

Great service. Friendly staff. Helped me tow my car and my motorcycle on separate occasions.

So I went to 7-11 at like 11pm (11/23) 1922 Kalākaua Ave Honolulu, HI 96815 United States Parked went in took about 10 min Came outside my car was gone Panicked for a second went back into 7-11 asked them about my car they said try call the towing company (VIP towing) Called vip towing said my car was towed for illegally parked vehicle, after getting off the phone went back inside to double check that the stall I parked in was legit and they said "the tow company screwed up", one of them called the company vouched for me being a customer and they brought back my car No apology from the tow truck operator, this is a super shady and makes me wonder if this company does this often Never using this company for sure read more

They damaged my vehicle and won't answer the phone now. They just hang up. Nasty place.

Horrible shitty company doing shady business by stealing people's car and creating troubles during vacations. Made me waited for 2+ hrs just to inform me that the tow truck had flat tires. read more

The driver actually showed up and towed my vehicle to the dealership in a timely manner and appeared to be a good guy. We talked the entire trip and then... the next day I go to pickup my vehicle and my magnetic phone holder is gone!! Fast forward a week or so and I see the exact same tow truck and driver that towed my vehicle and sure enough, my brand new magnetic phone holder was now HIS phone holder. So disgusting and disturbing. What a terrible person and terrible company. My insurance company "mandated" this tow company. So, if your insurance "picks" them to tow your vehicle, say NO!!! Lock up your stuff and do not trust this shady company. read more

I can't leave zero stars or I would. They charged me for 24 miles at 7.50 an hour. The trip was 15 miles. So... I feel that is wrong.. obviously. Horrible experience. Doesn't matter, they won't change.. read more

VIP Towing - 15.. not 24.. about 65 dollars difference effers - Towing Near Me - Honolulu, Hawaii

Bunch of pricks, towed my car from the Diamond Head park, with all the luggage as we had a plane to catch to head home. all 6 of us , barely made the flight read more

If you ever have to call for Roadside Assistance, tell them NOT to dispatch these guys! They'll take the job/work order then will cancel on you. OH, but thats IF you can even reach them in the first place, because they don't answer their phone right away; they have 3 different numbers all forwarded to one line. AND all the reviews are spot on about that woman who finally does answer the phone: sounds like she just woke up, very poor phone and people skills, lack of customer service, and an extremely cocky attitude. Its so true what they say about knowing how a person feels by hearing it through their voice, because this woman really sounds disgusted, unhappy, uptight, and not to mention tired!! Don't want poor reviews?? Then provide better service worthy of better reviews!! Or better yet..provide someone with a more friendlier voice on the frontline of your business!! read more

The HPD website states this: (2)  If the vehicle is in the process of being hooked up, meaning up to the point when the tow truck is driving away, and the vehicle owner appears on the scene, the tow company shall release the vehicle to the vehicle owner at a location that ensures the safety of all persons and property involved, regardless of whether the release occurs on the scene or if the vehicle must be removed from the scene to be safely released; provided that no fee will be charged to the vehicle owner under this paragraph; https://www.capitol.hawaii.gov/hrscurrent/vol05_ch0261-0319/hrs0290/hrs_0290-0011.htm I was there before the tow driver left and was able to speak to him. He wouldn't release the tow. I was parked at OfficeMax across from the Mazda dealership. They know what the websit states but chose to drive off despite this fact. read more

Bunch of crooks preying on hardworking people. I got my car towed around 1030 am. Got to their location and didn't get my car back till 330pm. Be aware of the amount of extra miles they add for the tow fee. From honolulu zoo to sand island is not 12 miles! They added a extra 4-5 miles. And if your cars mid tow and you show up, the driver still tows your car away... That's Illegal! By law they're supposed to give your car back if you show up to the scene before they leave. Heartless scamming crooks! read more

They are responsive and helpful; however, they towed a car that has visibly displayed a handicap sticker. This is per federal law and ADA a violation. read more

Do not park at the 7/11 in waikiki across from food truck park, they'll stalk you just to see if you leave and will tow your car. Came all the way to sand island to pick up my car and my car was not here because the tow truck broke down?? and they could not locate where the tow truck was?? And they were expensive for no good reason, cash only, credit card machine is apparently broken read more

*** DONT SIGN ANYTHING THEY HAND YOU TO GET YOUR VEHICLE BACK it says in small print that you signing acknowledges that they are not responsible for any damage they cause**** Thiefs and criminals, I dont know how a company can be so immoral. Dont park anywhere on island, heads up youll get towed within minutes. This company made me pay them to not only drag my vehicle 30 minutes away and store it ( i got there before they even processed it in and still paid for a day of storage ) but i also paid them to scratch and put chips in my brand new truck! Long story short VIP towing is legal theft and a gross excuse for a business. read more

Had my car illegally towed from a department store parking lot tonight after working hours for the store. There was no clear signage stating that a car cannot be parked there past a certain time, and the only VIP Towing sign that was there was outside of this parking lot, with no hours specified. Absolutely no compassion or sympathy for someone who did due diligence before parking there, and a total denial of this illegal towing, just to make money off helpless car owners. This is shameful, and goes completely against the aloha spirit that Hawaii stands for. Shame on you! Please don't employ this business full of heartless people. read more

If I could give zero stars I would. We waited over an hour and they didn't come. Don't expect them to come in an hour or so. My family does not recommend them at all from our experience. Find another tow company who can assist and is responsive. read more

I should have written this review when I first got my car towed by them. I got towed back in March at the 7/11 parking space. My girls and I decided to stop by and eat at the food truck place across the street. We were gone for 20 minutes and we came back to my car gone. One of my girls told me it was fine to park at that spot because she's done it before no problem. But despite that we took an Uber going to their place and were there before they did. We waited for maybe.. an hour or 2 until they finally got there. Lady at the register was rude, place was sketchy and dark, and it stunk like shit. We were reading reviews as we waited and many others had the same issues with them, one review mentioned the overcharge in the mileage (and how long the car's been waiting at their storage) but we literally got there before them. We tried calling the cops to see if they can bypass this since we were the ones waiting but called it off after we got the car back (cops took too long, we just wanted our car back). I paid $200 for the whole thing and because we wanted to leave right away I didn't bat an eye on what other things they charged me for, at that point I was just over it. I provided a picture for anyone who might deem this useful, ask them about the charges they're making you pay and maybe you can save yourself from their scam activities. Also keep in mind the $25 charge for 1 day on the paper.... I was there before them and it hadn't been sitting for even 5 minutes, and they still charged me. None of this made sense to me, just a cheap way for them to make money. read more

VIP Towing - The charges. - Towing Near Me - Honolulu, Hawaii

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Braddah Ipo saved us today & he is an angel. For real put his life on the line to get us to safety.. and was caring & helpful. Mahalo nui Ipo FA'AFETAI TELE LAVA ‍ read more

Avoid at all costs. This tow "company" is very predatory and will just randomly select vehicles to take. read more

I've been waiting for two hours for a tow from this company and these idiots confirmed they'd be here in two hours, after two hours I called to see where they were and they said "all our drivers are at home so you'll have to call your insurance company to cancel" What a joke of a company read more

I was connected with VIP Towing through my Roadside Assistance Insurance. My car died and needed a tow. I was concerned with all the negative reviews and thought about requesting a different company. However, the driver, Curtis, arrived within the promised time, hooked my car up and got me to where I needed to go. Professional and courteous. read more

Just called them to get my car towed.... Figured out it was drivable literally two minutes after calling, so tried to call and cancel and they said no refunds. I mean literally nobody had to do anything. No driver even touched the gas and headed in my direction. The owner is a true POS. Good job on literally stealing money that I worked for. read more

Towing disguised as a chop shop... Ingenious. They steal cars via tow. They then proceed to quite claim the vehicle in small claims and sell it out from under you. read more

I would give it zero if I could.. the lady at the front desk was extremely rude, and just hang up on me.. accused of misunderstanding the driver and what had stated.. if there is anything I dislike is for people calling me a liar.. I would not recommend this business read more

Terrible experience. They towed my 2019 Nissan Kicks and destroyed my rear suspension. Unfortunately my teenage daughter didn't notice until she left. She later returned once she had a ride (our car undrivable now) and they refused to address the issue. They claimed that my daughter signed a form releasing VIP from any responsibility. When asked to see such form the clerk refused to present. Do not use this company. They will not take care of your car. They will not take care of you as a customer. read more

VIP Towing - An unfortunate low rider - Towing Near Me - Honolulu, Hawaii