Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

Have recently changed to a different Laser Away location because of my experience at this location…read more Overall, the nurses and nurse practitioners who have done my laser services have been wonderful and I thank them! My experience was more so lacking and disappointing due to the customer service end of things. To start, on my 1st appointment was "tricked" into changing my package as a sale was going on. I was told that my legs would be FREE with the current promotion they were running. I was handed a tablet to sign but was not told or shown any price and didn't think at the time (which in hindsight I realize was naive) that I would be paying anything as I was told it would be FREE. When I called the center afterwards and Comenity - there was no way to undo this. So from the start, I was not happy but I still continued to attend the location afterwards - chalking it up to me being naive and not asking questions but the frustrations continued. Very often I would arrive to my appt and be told I would have to wait longer due to staff being out. I understand this happens but it was quite frequent and I would have preferred a call or prior notice. A lot of times I'd have other plans afterwards or work that would be affected. One time; I also wasn't even able to do all my services because my appointment time was delayed by so much. My last disappointment where I decided it was time to find a new location was back in February. As you know we've had a very harsh and brutal winter. This location opens at 10 and I had my appt at that time. I arrived 10 minutes early, which is standard for me and i believe the right thing to do. I arrived to the door the same time as a worker. She looked at me with a not so nice or approachable look and I said "Hi, I have a 10 appointment, am I too early?" And she said "yes!" And just let herself in- although there were two other works inside and a lobby/waiting area. I was definitely upset because it was freezing out and I could've been waiting inside. Initially I thought maybe this person was a manager or maybe needed time to get things in order before opening, but again, there were two other women sitting inside at the front desk. In addition, I come to find out she was one of the nurses - as she performed my services that day, which was so awkward. I was very upset after the interaction and thought it was very unprofessional and not a good example of customer service ESP considering the harsh cold and turning me away. But I am not a rude person and would never make a big ordeal, so I just took the mental note and as mentioned earlier this you could say was my final straw and I knew I needed to find another location. The main reason I am sharing my experience is so no one else gets conned into a "free" service and then be financially responsible to pay more. This is the most disheartening part of my entire experience. I understand that this not reflective as the entire company - as I had a great first appointment at another location.

I don't recommend CoolSculpting--or any services--at LaserAway. My appointments were rescheduled…read morethree times due to vague "staff emergencies," at both the Hoboken and Clifton locations. For the price, the experience and results just weren't worth it. My original appointment was scheduled for April 29, but got canceled due to a "double booking." I wasn't able to reschedule until a month later due to travel. That rescheduled appointment, now set for May 26 at a different location, also got canceled--again due to staff issues. (It also happened to be Memorial Day weekend, which made the situation feel even more avoidable.) I finally had my first session on June 6, over a month later than planned. The staff was nice, but honestly, the procedure was so basic I could've done it myself. The sales pitch made it seem like you needed a nurse practitioner to avoid risks like "polyps" or poor results, but the process was extremely simple and the difference was barely noticeable. Definitely not worth the hype or the price tag. I scheduled my second appointment for July 25, the earliest possible based on their 30-day policy--but surprise, it got canceled too due to another "clinical staff emergency." I was told one of the two clinicians was in a car accident (which is awful, of course), but it's pretty concerning that they only have two staff members handling everything. I'm now booked for August 7 in Hoboken. Today is July 24. Let's see if they cancel on me a fourth time. What started as something I hoped to complete by May might not even finish by August. Save your time and money--go somewhere private and more professional. This chain is just not it.

Had a great experience with Mariah. She was attentive and made me feel comfortable during my…read moreBrazilian. She had good vibes and energy. The place is very cute aesthetically pleasing . Service was quick. The only downside is I didn't get offered a follow up appt but luckily it's easy to do online.

I absolutely love Jennifer. She's so great. However, the establishment has had plumbing issues for…read moretwo months. They tell people that they cannot use the restroom even if it's an emergency only the employees are allowed to. I would never come here and the 711 that they suggest that's up the street does not even have a restroom. Please do better. Please have better public health safe.

The best place I've ever been to for a facial, hands down! Felicia has a great personality and a…read morecalming energy that will instantly make you feel relaxed. I wish walking into my house felt as peaceful as walking into her business! She is also very knowledgeable and will answer all of your skin care questions and concerns. Her facials are tailored exactly to your skins needs so they won't be the same every time you visit her. Highly recommend checking her out, you will be so glad you did!

Peaceful vibe, superb experience, amazing professional! If you want to get a healing dose of skin…read morecare &/or looking for a more than reasonably priced pamper yourself place, this is it!

Dr. Gold has been our family's dermatologist for over 15 years, and with good reason. The staff has…read morealways been professional and courteous. I've never had to wait more than a week for an appointment. The good doctor is a soft spoken and patient man, good with kids. He takes him time and you never feel like he's rushing you out the door. Hope he doesn't plan on retiring any time soon!

TLDR; He missed something he should have caught, or at the very least been more professional about…read more --- Wow, I'm actually genuinely surprised to see such positive reviews. I had a mole under my eye that had started bleeding. Of course I googled, and everything I read said go straight to dermatologist. I found Dr. Gold and made an appointment for a skin exam. He glanced at my Mole with the naked eye from about 2 feet away and said it looked fine. Since I had read that bleeding was a problem I asked how he knew. He replied 'how do you know how a website works?' (I'm a web developer.) Meaning, I'm a professional, so don't question my judgement. He told me it wasn't a problem mole, but I could have it removed for cosmetic reasons if I ever wanted to. Long story short, about a year or so later my sister kept complaining about how disgusting it looked so I decided to get it removed. Thank goodness Dr Gold didn't take my new insurance so I went to a different professional to have it removed. She looked at it with some sort of magnify thing and seemed to have an immediate feeling that out was probably going to test positive for being a basal cell. It hadn't grown out changed much since my visit with Dr Gold. It tested positive and has been surgically removed. EVEN CRAZIER, I was telling this story to a co-worker and she was telling me this story that happened to her about 10 years ago where she went to a dermatologist and the guy had just a big know it all attitude and told her she was wasting her money to do a skin exam because she was Italian. Turns out, THAT WAS DR GOLD TOO.

Dora is my go to ! If she is not available I wait for her appointment to come around. She listens…read moreto what I ask for and knows what to suggest to get me to enjoy my experience to the fullest .

This is about the business not the massage. I had never been there before and i had been given a…read more$100 gift cert. I said i would like the introductory massage for $89 and would apply the balance as part of the tip. Well the manager said no it cant be used for an intro massage and i had to buy a full one for $170. Well that was $100 more than i wanted to spend but i did it. I was told thats company policy and i flat out said 'your policy sucks'! I will NEVER go back

9/9/26: Stopped in Sephora this afternoon…read more I was really lucky that Aimee had approached me. She really knows what colors work best for your skin color. Bought the YSL Blush #23 Hot Mauve with the Charlotte Tilbury Mark of a Kiss Lipliner and Walk of No Shame Lipstick. These colors worked well with my light skin with warm/golden undertones. Today, I was lucky for a $75 purchase. You get an additional 500 Sephora points. Sephora is next to Paris Baguette at 345 Allwood Rd. Clifton, NJ. It's the old Stew Leonard's location.

Pleasant first experience at this location…read more Stopped in the other day - currently battling a skin concern for the last three months. I've been in and out of my dermatologists office, unsure of what's causing my skin to have a negative reaction. I even get laser extract done. Looking back, the only thing that changed was my foundation. I stoped in to explain my concerns and the attendant was very helpful, offered to return my item due to an allergic reaction and helped me purchase a new item, one I used in the past. Everyone was nice and didn't make you feel out of place. Some locations don't even offer to help you if you don't have a full face of makeup on. With my skin concerns now, I'm unable to wear much (like I normally would) and the staff was kind and helped with open arms. Will be back for sure. Nice location, good parking and helpful staff.

I was recommended to this lash studio by a friend. The booking online was super easy and I was…read morelucky to grab an appointment that same week. The lash appointment took about a hour and fifteen minutes. The salon is small but very clean, and the staff is friendly, welcoming, and professional. They explained the entire process and helped me choose the perfect style and length. The application was relaxing, and I don't even feel like I'm wearing lashes. They look incredibly natural and beautiful. They clearly explained their fill policy: fills are every two weeks, and if you wait three weeks or more, it's considered a full set. First-time customers also get 20% off, which was a nice bonus. Street parking was easy to find. The only minor downside was that it was a little cold during my appointment, but I'll come prepared next time. Highly recommend--my lashes came out perfect!

UPDATE : DOLCE HAS EXPANDED TO SECOND LOCATION in HASBROOK HEIGHTS !! Dolce is my Happy place …read more Master Esthetician . HydraFacial like none other , and i have had it done in other places . Dolce's is amazing . Excellence in all she does .

Words cannot express how content I am with the results of my silhouette thread lift! I have been…read morearound the world and back again, trying different procedures/methods, seeking a trained professional to help me achieve my desired look. After losing over 50 pounds I noticed that my skin began to sag/droop and exercise alone wasn't cutting it and voila - I was fortunate enough to meet Nurse Christy who is highly skilled and talented at what she does! She has worked miracles on me and I have never been happier! For those who are simply looking to enhance their features with a subtle lift, minimal downtime and a cost effective solution, look no more and walk over to Nurse Christy's door (two convenient office locations either in NY or NJ)! She is the answer! Thank you so much Nurse Christy!!!!! I am elated thanks to you!!!!!!

Nurse Christy and nurse Emma are very passionate about the skin care services they provide. Christy…read morehas an incredible skill of an artist - combined with the knowledge and competence, she is capable of creating a well balanced and youthful look and can determine which areas need what after her thorough assessment. Her knowledge, attention to every detail and skills are well worth the price. It is not your primary care provider injecting you with Botox and fillers after taking a 2 hour class ( it is not a secret that this field is flooded with the providers who are barely competent, never mind knowledgeable). She is truly an expert in this field.

This place has become a regular place for me to go to. The service is amazing and I have always…read moreleft satisfied. Whether I'm getting a facial or getting my eyebrows waxed, I'm always happy with the end result. Aytul, the owner, always makes you feel at home and comfortable. If you want to feel at home and relaxed while getting pampered, this is the place to go!!

From the owner: We offer The most comprehensive skin care, including variety of facials vitamin C peels and…read moretreatments, microdermabrasion, chemical peels ( glycolic,salicylic,lactic and AHA & kojic acid peels ). Make up lessons and make up artistry for any occasions. Full body waxing including Brazilian, Eyebrow design and maintanence. Our massage services include swedish, deep tissue, aromatherapy, wellbeing massage and reflexology.