Save your money and go somewhere else. I booked and paid for a 60-minute facial with an additional 30-minute light therapy add-on -- a full 90-minute service. My appointment was scheduled for 5:30 PM with Salam, yet I was finished and paid by 6:12 PM. That's less than 45 minutes from start to finish, and that doesn't include the time it took to check in, get undressed, or check out afterward. The entire service felt rushed, and I absolutely did not receive the time I paid for.
The next day, after receiving an email asking for a review, I reached out directly to the owner (who was also the one who did my facial) to express how disappointed I was in the length and the quality of the service - less than 45 minutes and 15 minutes of that time I laid there with a mask on. Instead of acknowledging my concern or offering an apology, she insisted that I came early and that the facial was "exactly one hour," which is simply not true. I responded that I had proof -- including my meter receipt from down the block at 5:16 PM and my payment receipt from their business at 6:12 PM -- clearly showing the total time spent was under an hour.
She was dismissive and mentioned she had already given me a 10% discount, but that was just their standard first-time customer promo and had nothing to do with this issue. She said she would send me before-and-after photos, as they would have timestamps, but she never replied back after that. I assume it's because those photos would confirm the service was far much shorter than claimed.
Overall, the service was extremely rushed, and the owner's responses were unprofessional, and lacked any accountability. read more
