Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

They sent me a text the night before my appointment to cancel. I had two services booked. They…read morewaited until closing time to cancel the appointment instead of having the respect to call me. This is the SECOND time they messed up my appointment. The first time they "lost" my appointment and had to send me to Short Hills because of their mistakes. Still waiting on a phone call to reschedule. They took my credit card information for the appointment. I guess they just don't care??

Jessica was amazing for botox. It was my first time here, definitely would come again.read more

The interior space (inside the scientology church) is indeed very nice and relaxing, however the…read moremedical services are not. The condition I went for was not only not addressed, but I got a serious burn on my face by this doctor. Never again! Oh, and she has such an attitude - probably to make up for the lack of skills.

Dr. DeJuliis is the only person I trust to keep my skin looking refreshed and youthful. When I tell…read morepeople my age, people usually don't believe me. She and her whole staff are lovely and take the time to give me great service and answer all my questions. Highly recommend.

Awesome facial with Lola! She took her time to look at my skin before the facial and recommended…read morewhat she would like to do. She gave me a great neck/shoulder massage while my mask dried on my face. I left feeling so refreshed & my skin looking amazing. Can't wait to come back!!

I LOVE getting facials at The Silhouette House!! Caroline knows what she's doing. You come in to…read morethis beautifully decorated spa and she greets you so genuinely. When you start the treatment she assessed my skin to see what would be best for me. My skin is so sensitive and she was very careful to not give me any products or do any procedures that would hurt my skin. I recently had a hydra facial and wow I'm in love!! My nose looked so good after (i had a LOT of blackheads) and I was shine-free for a very long time (I'm also combo-oily). The water and serums she used didn't irritate my sensitive skin at all.

After recently relocating from New York City, I assumed I had already been treated by some of the…read morebest doctors in the country--until I met Dr. Rios. From the moment I walked into his office, I was met with a level of care, attentiveness, and genuine expertise that far exceeded my expectations. Dr. Rios took the time to listen, explain, and personalize every aspect of my treatment in a way that made me feel truly seen and cared for. His knowledge is unmatched, his bedside manner is exceptional, and the results speak for themselves. I can confidently say that Dr. Rios is in a league of his own. I feel incredibly fortunate to have found him and wouldn't trust my care to anyone else.

I had appointments with Sara at True Bliss Medical. At every turn she postponed or cancelled…read moreappointments. Some of her excuses were understandable but eventually more than half of the appointments had been canceled or postponed and a flurry of messages and phone calls had to be made in order to get a new appointment. It is too much. After paying so much for services that should be rendered in a timely fashion dealing with frequent schedule changes often on the very day of the appointment - it makes the whole experience one that I will not want to experience ever again.

Have recently changed to a different Laser Away location because of my experience at this location…read more Overall, the nurses and nurse practitioners who have done my laser services have been wonderful and I thank them! My experience was more so lacking and disappointing due to the customer service end of things. To start, on my 1st appointment was "tricked" into changing my package as a sale was going on. I was told that my legs would be FREE with the current promotion they were running. I was handed a tablet to sign but was not told or shown any price and didn't think at the time (which in hindsight I realize was naive) that I would be paying anything as I was told it would be FREE. When I called the center afterwards and Comenity - there was no way to undo this. So from the start, I was not happy but I still continued to attend the location afterwards - chalking it up to me being naive and not asking questions but the frustrations continued. Very often I would arrive to my appt and be told I would have to wait longer due to staff being out. I understand this happens but it was quite frequent and I would have preferred a call or prior notice. A lot of times I'd have other plans afterwards or work that would be affected. One time; I also wasn't even able to do all my services because my appointment time was delayed by so much. My last disappointment where I decided it was time to find a new location was back in February. As you know we've had a very harsh and brutal winter. This location opens at 10 and I had my appt at that time. I arrived 10 minutes early, which is standard for me and i believe the right thing to do. I arrived to the door the same time as a worker. She looked at me with a not so nice or approachable look and I said "Hi, I have a 10 appointment, am I too early?" And she said "yes!" And just let herself in- although there were two other works inside and a lobby/waiting area. I was definitely upset because it was freezing out and I could've been waiting inside. Initially I thought maybe this person was a manager or maybe needed time to get things in order before opening, but again, there were two other women sitting inside at the front desk. In addition, I come to find out she was one of the nurses - as she performed my services that day, which was so awkward. I was very upset after the interaction and thought it was very unprofessional and not a good example of customer service ESP considering the harsh cold and turning me away. But I am not a rude person and would never make a big ordeal, so I just took the mental note and as mentioned earlier this you could say was my final straw and I knew I needed to find another location. The main reason I am sharing my experience is so no one else gets conned into a "free" service and then be financially responsible to pay more. This is the most disheartening part of my entire experience. I understand that this not reflective as the entire company - as I had a great first appointment at another location.

I don't recommend CoolSculpting--or any services--at LaserAway. My appointments were rescheduled…read morethree times due to vague "staff emergencies," at both the Hoboken and Clifton locations. For the price, the experience and results just weren't worth it. My original appointment was scheduled for April 29, but got canceled due to a "double booking." I wasn't able to reschedule until a month later due to travel. That rescheduled appointment, now set for May 26 at a different location, also got canceled--again due to staff issues. (It also happened to be Memorial Day weekend, which made the situation feel even more avoidable.) I finally had my first session on June 6, over a month later than planned. The staff was nice, but honestly, the procedure was so basic I could've done it myself. The sales pitch made it seem like you needed a nurse practitioner to avoid risks like "polyps" or poor results, but the process was extremely simple and the difference was barely noticeable. Definitely not worth the hype or the price tag. I scheduled my second appointment for July 25, the earliest possible based on their 30-day policy--but surprise, it got canceled too due to another "clinical staff emergency." I was told one of the two clinicians was in a car accident (which is awful, of course), but it's pretty concerning that they only have two staff members handling everything. I'm now booked for August 7 in Hoboken. Today is July 24. Let's see if they cancel on me a fourth time. What started as something I hoped to complete by May might not even finish by August. Save your time and money--go somewhere private and more professional. This chain is just not it.

Communication. If the doctor is out of town on vacation and…read morehad booked appointments, do better to contact the client. We (my sons and I) drove from Hillside to get there. No one else as available to see us. We never returned after that. Very disappointing

Upon arrival, patients must wait in their car and send a text notification to a designated phone…read morenumber. As soon as the office is ready for you, staff will come to your car and escort you in. You must wear a mask. I usually arrive a few hours before my appointment time, so I have no complaints about wait times. I first became a patient of Dr. Downie 16 years ago when I was living in NJ and her office was at another location in Montclair. I needed a doctor who specializes in the treatment of African skin, which easily scars and hyperpigments. A few customers in my hair braider's shop recommended her. Dr. Downie successfully treated my melasma because I have not since had a recurrence. Dr. Downie is both my medical and cosmetic dermatologist. I drive over and hour and a half from Eastern Long Island to see her. She has performed on me many cosmetic procedures, which beautify my skin. I use the skin and hair products she recommends. My scars have reduced significantly, and my hair is now growing like wildfire. I have never received more compliments from strangers about my image. All staff are friendly and professional. I will continue patronizing Image Dermatology because of the stellar treatment that I get here.