Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Gabi does an incredible job with my gel manicure and waxing. She's a real artist. Everyone at 212…read moreis warm, welcoming and extremely helpful. I don't need to travel as far as I do, but the service is worth it!

The service received at 212 Salon and Day Spa is outstanding. The staff is cordial, attentive, and…read moreknowledgeable. I appreciate their professionalism and commitment to satisfying their customers

I love love love this place! The owner Nonna is so accommodating and always so friendly and…read moreprofessional. I recently got my eyebrows done by Savita. She threaded them so gently and to perfection! The stylists all have been working for years and are so great with cut, color, keratin. The spa is a dream! The aesthetics of this place is unreal. I love getting a massage from Derek and Pauline gives the best Hydro facials!!!! I've done almost all services so I'm a client that likes to try everyone out before i go religiously to one stylist. If you want a top of the line hair transformation or something simple this is such a well rounded, affordable and incredible place to come to

I don't know if this place is out of business? I been calling there and driving by and it's not…read morelooking like it's open for a while now. Sad part about it, I emailed the owner asking if it's " in business" and received an " who's this " in return and emailed and asked again xnd NO RRPLY, VERY UNPROFESSIONAL! If you're not in business, let us know.

What I got: Buccal Face Lift Massage & Mini Collagen Facial…read more(1.5 hours for $280) Aya's take: I have heard so much about buccal massages and wanted to finally give it a try. Valeria was my masseuse; she was very comforting and knowledgable. The Buccal Face Lift Massage is a massage technique for face lifting that targets areas of the lymphatic system, encouraging fluid drainage and in turn reduce puffiness, reduces appearance of wrinkles, improves facial contouring and decreases dark under-eye circles. It also assists with decreasing tension in the jaw and headaches as a result of tension & stress. After the massage, Valeria did a Mini-Collagen Facial to cleanse, purify, and hydrate the skin with ClarityRx Anti-Aging Facial and Collagen Masque. Overall, my face felt less tense and my skin was soft and glowing! I did like the products they use and throughout my session, Valeria was communicating with me to ensure she was using adequate pressure when needed. Good try, and I will likely be back to check out their other services.

I was really excited to get this full body customized service…read more Finish with NO VISIBLE RESULTS for a $220 service! Note that I'm already very tiny, just needed some body contouring for an hour glass look Honestly I'm very disappointed. I don't know maybe the staff that did mine is not so experience I will maybe give another shot with another staff I'm not happy

Word for today : M I…read moreC R O D E R M A B R A S I O N ...and Sandy has one of the best machines around. I went in today for my 2nd treatment. For $175 you get 1.5 hours of skin pampering, cleaning and the microdermabrasion. During downtime ( special cream had to stay on my face) I relaxed with some fabulous reflexology (additional fee) I left there with unbelievable glowing RADIANT skin. As a matter of fact, I ran into a friend on the way out and she commented on my glow. Sandy can use the micro machine on face, neck, chest and hands.

I have been going to Sandy for several years. She is fantastic! My facials are always amazing as…read moreis her company and sense of humor. I look forward to seeing Sandy for her gift of reflexology, skin care and being in her presence which brings me joy. I highly recommend having this incredible experience as well as her talented expertise. You will not be disappointed! Nancy

I always say, when I am rich my indulgence will be to get my hair done every day. Well, now I am…read moresuper sad I will never be rich because Aura Head Spa was quite the indulgent experience, which I loved every single moment of. My family got me a gift card to Aura Head Spa for my birthday, and I am SO glad they did! To be honest, I was a bit nervous with some of these reviews, but maybe they've since gotten all the kinks out of their business because I had a wonderful time here. The lobby area is very cute and the check-in process was super easy with the very lovely front desk ladies. Gabby came to get me. I put on their robe, put my belongings in a locker, and headed downstairs for my 50 minute classic head spa with an added curl relief service. Gabby told me that it is a shared space downstairs so that we will be whispering when talking. I didn't mind this at all, and it did not take away from my experience. When I laid down on the table she put a warming mask on my eyes, which was glorious and began the whole process. She worked on my scalp the most - massaging, gentle scraping, using one of the vibration machines (sorry, don't know what they are called), and the water fall halo. All of it was AMAZING. I felt so relaxed and just entirely in the moment. The mini shoulder massage and facial were fantastic as well! As others have said, I wish it could have gone on and on! Afterwards, I went up to their blow dry bar and did my hair for the day. Even that was a lovely experience in and of itself. It was just the perfect me time I needed. Thank you Aura Head Spa. Also, pro tip - I was going to wear sweatpants, but decided last minute to wear jeans. I should have stuck with my gut and wore sweatpants because obviously you leave your pants on. I would have been a bit more comfy in sweats or shorts, instead of jeans, but that certainly didn't take away from anything!

I had the BEST head spa experience. I left feeling so refreshed and my head felt amazing after my…read morehead spa treatment. I loved the vibe of the place and all the staff were so nice and friendly.

Upon arrival, patients must wait in their car and send a text notification to a designated phone…read morenumber. As soon as the office is ready for you, staff will come to your car and escort you in. You must wear a mask. I usually arrive a few hours before my appointment time, so I have no complaints about wait times. I first became a patient of Dr. Downie 16 years ago when I was living in NJ and her office was at another location in Montclair. I needed a doctor who specializes in the treatment of African skin, which easily scars and hyperpigments. A few customers in my hair braider's shop recommended her. Dr. Downie successfully treated my melasma because I have not since had a recurrence. Dr. Downie is both my medical and cosmetic dermatologist. I drive over and hour and a half from Eastern Long Island to see her. She has performed on me many cosmetic procedures, which beautify my skin. I use the skin and hair products she recommends. My scars have reduced significantly, and my hair is now growing like wildfire. I have never received more compliments from strangers about my image. All staff are friendly and professional. I will continue patronizing Image Dermatology because of the stellar treatment that I get here.

Communication. If the doctor is out of town on vacation and…read morehad booked appointments, do better to contact the client. We (my sons and I) drove from Hillside to get there. No one else as available to see us. We never returned after that. Very disappointing

The sweetgrass oil is my constant companion. And the lavender room spray and shower steamers make…read moreexcellent gifts.

Dolly Moo is by far the best beauty lair in town. I love the feature and rotation of seasonal items…read morebecause they keep me coming back for more. The scents are magical and you can tell they are made with love. Krystal is fantastic at helping you find the perfect item during your visit. Dolly Moo is my go to when I need to purchase a gift in a crunch. Overall,quality product, reasonable prices and just good vibes.

Excellent experience! Maria is very professional and knowledgeable . I would definitely recommend itread more

Great people, great treatments and great vibes. I received a facial with Maria and it was a…read morephenomenal experience! It felt great from start to finish and left my skin glowing. I can't wait to do it again, would highly recommend!!

LAUREN HAND is amazing!!! I was there for my eyebrows and they came out phenomenal!! definitely…read moreshould go see her for all your eyebrows and your eyeliner.

My wife was told that the full amount of her amount due was paid in June of 2026. Despite this…read morethey continue to bill me on a monthly basis. It turns out they opened TWO accounts and there was a $70 amount due - now paid. So, of course, I just got billed for over $600. GREED, SLOPPINESS or ARROGANCE - not sure which one is driving this. I wouldn't ever go near the place after this.