Amazing experience every time I bring my dog. Very professional, kind, and accommodating. I live in…read moreDumbo and have several vets nearby, but I still make it a point to come back for their top tier service.

Dr. Nasr was our vet until Friday, September 3rd, the day he yelled at me on the phone…read more We had taken our beloved shelter dog, to this vet since moving to the neighborhood in 2018. Despite some mixed reviews, quirkiness and lo-fi facilities, we were mostly happy with the service provided in several annual checkups, a vaccination, and treatment of an ear problem. On September 3rd, we were out of state visiting family. A friend was dog sitting, and called us in tears explaining that our dog had panicked on a walk in our neighborhood, pulled out of his collar and run off. Our dog is fast and he got so far away his whereabouts were unknown. As hard as this would have been if we were present, being an airplane flight away made it a full nightmare. We rallied friends to join the search, posted online and began to prepare for me heading home early as we could not imagine losing our dog forever without giving it everything we had. The NYC recommended website for registering lost dogs asked for chip ID number. This was especially important since our dog had pulled out of his collar and had no other id. We were deathly afraid of him ending up at a shelter and never even knowing. Not having this chip number to hand, I called the vet on Friday at 5:12pm, praying that he would pick up as the office closes at 5:00pm. Imagine my relief when the familiar voice of the vet picked up nearly immediately. I started to explain the situation and hadn't even gotten to ask if had our chip ID on file when he raised his voice and said things like: "Who is this" "You have the wrong number" "YOU ARE WRONG" I was confused, and even briefly thought maybe I had misdialed. However, the vet has a very unique (for Brooklyn) manner of speaking, and I carried on, repeating myself several times until it was clear what I was after, the chip ID on file for our dog, who goes to Windsor Terrace Vet on Prospect Avenue. At this point, the responses changed: "This number is for emergencies only" "THE CLINIC IS CLOSED" The number I called is the public number on their website and on Google, the one shown in this very Yelp profile. I thought he must be (awkwardly, rudely) thinking I was calling for something routine. It was, after all, 12 minutes after closing, so perhaps he still wasn't understanding the urgency of the situation. I again repeated that we knew him well, our dog had been coming here for over three years, that this was indeed an emergency and that we just needed the chip ID number if he could please provide it. "YOU ARE NOT HEARING ME" "THE CLIIIIINIIIIIC IS CLOOOOOOOOOOSED" "EMERGENCY ONLY" No amount of me trying to make clear that our dog's life was in danger, no amount of pleading got him to say anything beyond this. Perhaps he had had a bad day? Perhaps he was far from the clinic and could not access their records system to provide the number we needed? Perhaps we didn't meet his definition of pet emergency? Perhaps if you call 12 minutes after close you should expect to be lied to and yelled at? We'll probably never know, because instead of listening and explaining any of this, he just kept yelling at me, probably for five whole minutes. I'm sorry about whatever it was that made him do that. But we learned that day that we cannot rely on him in time of our pet's greatest need. Epilogue - to our relief, our dog was found hours later thanks to Nextdoor. He required some minor vet care, but was mercifully not seriously harmed. Needless to say, he was taken to a new vet.

I am truly grateful to Alison Animal Hospital for the compassion and excellent care they have shown…read moremy beloved 16-year-old dog, Polito. About eleven months ago, Dr. Alexander helped us through an extremely stressful moment. He treated Polito with kindness, honesty, and great professionalism. Instead of recommending a procedure that could have been risky because of Polito's age and health, he carefully explained the safest option and put my dog's well-being first. I will always be thankful for the peace of mind he gave me during such a difficult time. Now, Dr. Rodrigo Suarez is helping us with Polito's health once again, and I feel equally grateful. Dr. Suarez is compassionate, patient, and genuinely concerned about both his patients and their worried families. He listens carefully, explains everything clearly, and treats Polito with such gentleness that you can truly see his love and passion for animals. When I shared how overwhelmed and concerned I felt after everything we had already been through with Polito's care, Dr. Suarez responded with genuine understanding and kindness. He showed us a special level of consideration that helped us continue moving forward with the care Polito needed. That thoughtful gesture meant more to me than I can express, especially during such an emotional and stressful time. I also sincerely appreciate Josh, Janet, and the entire staff for always being kind, attentive, and supportive. Receiving this level of care from two different doctors has shown me that Alison Animal Hospital is filled with professionals who have not only excellent medical knowledge, but also genuine empathy and heart. When your pet is part of your family, finding people you can truly trust means everything. I wholeheartedly recommend Alison Animal Hospital to any pet owner looking for compassionate care, honest guidance, and professionals who will genuinely do their best to find the right solution for their pet. Thank you from the bottom of my heart for taking such wonderful care of our Polito. Ervita

Personalized and Professional care (canine) and long-term Customer for over (10) years to-date…read more Good response time and continuity of care for needed Medical Treatments - Feel very supported and loved by Techs, Vets and Reception/Office staff. Thanks Very Much !

My son took us here as the vet care in Manhattan was to much for to little care Prices are much…read moremore reasonable Staff are all so nice & caring You get everything included in the cost, care, test's, & medication if needed I have 2 cats my son has 3 & we're very happy with the service

Quick, responsive, knowledgeable and understanding. I brought in my cats and they needed…read moreextractions. Most affordable you're going to find in the city!

We have been bringing our dog here for over 5 years since he was 8 weeks old. We believe that…read moreconsistency is important for healthcare. Courtesy, compassion, and decency is also an important component of a healthcare provider. This facility lacks the latter. Since at the last visit the veterinarian failed to check his anal glands they caused him to feel discomfort, have smelly breath, and to continually lick his behind. So we went to have Brodie's anal glands cleaned and expressed safely with his veterinarian. The procedure takes no more than 5 minutes. However gatekeeper Ethan refused to even ask the "technician" or veterinarian to perform the quick gland cleaning. This simple procedure could be done to alleviate our little one's discomfort. Before anything could be said in an abrupt nasty manner Ethan wanted us to accept an appointment two days later. To be transparent, we arrived 20 mins before closing. However the last patient was done as we left. It was clear that they wanted to go home regardless of any pressing issues concerning their patient. This place is only about $ and time. If you can't fit within their timeframe then you are out. In the past when there was an emergency they refused him because they did not have an opening. We rushed over to Bond Vet who accommodated him immediately. Sometimes you need to make the stretch to accommodate a longstanding patient. That makes a good healthcare provider. 9 to 5 with no exceptions is NOT a good practice. We are going somewhere else after all these years. Don't bother with this place unless your family member has a situation between 9 to 5 and have an appointment. This place gets 2 paws .

I made a next day appointment for my dog after calling a couple vets in the neighborhood. The exam…read morefee is $100 for the visit with a $50 deposit for first timers. The entire experience was great as the vets were on time with their appointments and providing such care. We were provided two options, which is always nice to have. The prices are reasonable and never felt like they were being pushy about anything. The day after my dog's surgery, they called to check up on her. When my dog managed to remove her sutures early, I gave a call and they were helpful in guiding me what to do. Everyone has been friendly and caring, which is so important in any doctor. The results took awhile to get back until I called to check though, so wished I didn't wait around so long. Be proactive in making sure you have the information you need in a timely manner. Otherwise, glad to have found my dog's new vet.

Loving Paws is, in a word...AWESOME! The staff is friendly, knowledgeable and treats my cat (and…read moreme) with loving care. And don't get me started about Dr. Loretta. She is experienced, caring and fabulous! LOOK NO FURTHER for veterinary care for your fur-babies. These people are top notch!

My dog King was really sick with signs being vomiting, diarrhea, he wouldn't eat or even walk…read more Thank GOD my husband took him to the vet right away! Dr. Loretta and her amazing staff from the Loving Paws Animal Hospital took him under their medical care. We found out he had an extremely high fever, I was really fearful for his life. I'm happy to say that my dog King has recovered 100%. Now he is eating, walking, playing and begging for all the food in the world again. Now he gets nothing except his strict food diet. We are not taking any chances anymore with his food/diet! I truly thank Dr. Loretta for her swift actions to bring my dog King back to life for a second chance at life again!

Top notch. If you're like me, your dog is your child. And if anything ever happened to him, I…read morewouldn't be able to function. So it's absolutely imperative that I get him the best veterinary care. My first experience with Boerum Hill Vet was in 2020 on a Sunday when my usual vet was closed. I had to drop him off due to COVID protocols, but he was seen by Dr. Martinez, who diagnosed him with and treated him for a luxating patella. Our previous vet was a few blocks away, so I never went back to Boerum Hill Vet, but I saved their phone number in case I needed them on a Sunday in the future. Fast forward to 2023. My old vet practice was purchased by Heart of Chelsea veterinary group. They replaced all of the vets and staff and brought in their own, so it was an entirely new practice, AND they raised their prices 20-50% across the board. I also moved out of the neighborhood, so I had no reason to return. It came time for my dog to get teeth cleaning and extractions. Previously, my old vet quoted me $2,600. Then when it became Heart of Chelsea, they quoted me $3,111. I figured I'd check around for prices at other vet practices in the area just to compare, since my old vet was no longer at his practice anyway. Boerum Hill Vet quoted me $800-$1,400 with a 20% discount for the months of Jan-Feb. Another highly regarded practice in the area quoted me $1,100-$1,800. I knew immediately I wouldn't be going to my old vet to pay more for the same service. But the question I had was, was I getting what I paid for at Boerum Hill Vet? I found a post in a neighborhood FB group where someone else highly recommended Dr. Martinez. They said they have two vets in the family and thus have very high standards. Based on this and my previous positive experience, I decided to schedule a pre-op appointment with Dr. Martinez, since we never met in person the first time, and I wanted to get to know the vet who would potentially be doing the dental work. First of all, her demeanor is the absolute best. She is friendly, compassionate, but most importantly, knowledgeable! She quelled any fears and answered my barrage of questions. On the day of the dental work, the staff was great. I was nervous about my dog going under anesthesia, because he is a small dog and the risk is elevated. They called me multiple times throughout the day to let me know how things were progressing. The dental procedure was a huge success. His teeth came out great and he had 5 small extractions. They sent me home with VERY detailed instructions and all the medications we needed. Another thing I love about this practice is that they call the next day to see how the dog is doing. They also send out email communication reminders and automatically email me the receipt. Their FB page is adorable, too! My old practice never did any of those things. Communication here is top notch. Long story long, we have a new vet. I couldn't be happier with Dr. Martinez and the staff at Boerum Hill Vet. Highly recommend!!!

I have been going to Veterinary Center of Boerum Hill for the past 8 years. Dr Arpino is the only…read moreone I trust with my pets. He took care of my Belle (papillon) whom I had for 17 years. His bedside manner her made her feel at ease - which is no small feat when dealing with a small dog. When I moved out of state I continued to visit this clinic, planning trips to NY/NJ around the visits for my pet. Last week I just got a new puppy, an American foxhound (which are usually very shy). She warmed right up to Dr Arpino at her first visit and let him pet in her stomach - a sign of complete trust! I'm a firm believer than dogs have a better sense of people than humans do, and when I see my dogs with Dr Arpino I have complete faith that they are in the right hands. I cannot say enough good things about this Doc and clinic! Thank you for taking care our pets!!

I just want to say how good Dr. Simons and tech Mahogany were today with a very anxious kitty. I've…read moretaken both my cats recently for routine exams and care to Dr. Simons and she is the best of the vets I've seen here; she has a great way with them, very supportive and informative and calming and positive and thorough.

Extremely disappointing experience with Heart of Brooklyn Veterinary Hospital…read more We initially brought our dog Lola in for evaluation of a lump. The vet told us there would be separate charges for aspiration and cytology, and specifically told us to pay for the cytology upfront but that if, after reviewing the sample, they decided it did not need to be sent out, we would receive a refund. Later they said they wanted to repeat the aspiration and send it out, but when we declined further testing and requested the promised refund, we spent over a month getting the runaround. We repeatedly called and were constantly told either "there are no refunds" or "the manager will call you." We were told at least 5 separate times that the manager would contact us, but nobody ever did. I even went into the office in person and the same front desk lady said the same thing: "There are no refunds. I'll have the manager call you". She still never called, and we ultimately had to dispute the charge through our credit card company because they refused to honor what we were originally told. The billing throughout our experience felt incredibly excessive and transactional. We were told we needed to come in for diabetic onboarding so they could show us how to give insulin shots, and were specifically told it would not require a doctor visit because a technician would handle it. The "training" lasted under 3 minutes. The tech literally just said "lift the skin and inject." Then, as we were leaving, we were told we owed $90 for this appointment. I was shocked, and after we complained, they lowered it to $65, which only made the pricing feel arbitrary. The most concerning issue was how they handled Lola's worsening diabetes. Dr. Simons approved us doing a blood glucose curve at home. We submitted results showing extremely high glucose readings and worsening symptoms on Sunday, but we didn't receive any response until Thursday despite multiple emails and calls. Every time we called, we were told Dr. Simons would respond "when available." Eventually we received an email saying they preferred in-hospital curves despite her initial approval of at-home testing, and that interpretation of the curve and discussion of next steps would require an additional paid $84 phone consultation. This was despite the fact that we had already paid for multiple office visits and were dealing with what felt like an urgent situation involving uncontrolled diabetes.  The fact that their initial response was "Dr. Simons will respond whenever she's available", and then later sent another email saying that now they won't respond unless we do an $84 phone consultation is completely counter to caring and taking care of patients and instead just pure extraction. I understand veterinary care is expensive and doctors deserve to be compensated for their time. But this experience felt far beyond normal billing. The combination of poor communication, failure to return calls, refusing to honor what we were told regarding refunds, and constant nickel-and-diming during a serious medical issue left us feeling completely unsupported, and based on their lack of urgency responding to a veterinary emergency it's clear that they hardly care about the patients as much as they do charging us.

Since we adopted Willow, our Great Pyr/Lab mix, in October 2019 we have been to Flatbush Vet five…read moretimes for vaccinations and wellness checks. The clinic is less than a half mile walk from our house and is very convenient for us. Each time we found the ancillary staff and the Vet to be very professional and thorough. As Willow has been healthy since we adopted her we have not needed to use any othe Vet service since we started going here. The prices are very reasonable, and we are thankful they are so close to where we live.

Flatbush Vet - True Community Care…read more I took my dog Missy to Flatbush Vet during their nonprofit community day and was so impressed with the care and organization. Dr. Priscilla Naula gave Missy her Bordetella shot and a wellness check--she was so gentle and kind. The event was smooth and well-run, and we were seen right on time. Special thanks to Porche, one of the amazing volunteers, who helped me through the process with such warmth. The team also gave out pet pantry supplies to families in need, showing how much they care about the community. Thank you Flatbush Vet for giving back and treating our pets like family!