Wish I could give no stars.
Avoid this clinic, it's not worth the gamble. My cat almost died because of this clinic, and you can check the one-star Google reviews for more horror stories. One person's cat actually died. They deny any and all accountability when they screw up.
In addition, they are terrible communicators, entitled, and demonstrate poor veterinary practices on all fronts. There are many better clinics out there with affordable spay/neuter procedures, discounts for low income residents, and payment plans.
Here's my full account:
I brought my 2 cats here last year to get spayed. Cat #1 had a wellness appointment before her spay. The other one did not. At this first appointment, we asked if it was possible to get medication for Cat #2, as she was difficult to handle at the vet. We conveyed that she was a very petite cat, and repeatedly asked if it would be okay to give her this medication before her spay. They told us it would definitely be okay.
Come the day of the spay, I gave her the prescribed dose of medication, that the clinic had previously reassured me was safe.
My cat could not wake up from her spay. They tried to blame me for this, stating that I wrongfully gave my cat medication not prescribed to her. They were literally the ones who prescribed the meds and told me they were okay on the day of the spay, for THIS specific cat.
Shortly after finally waking up, my cat began aggressively pawing at her mouth. The clinic first kept dismissing our concerns. I left a bad review. They asked me to come back, prescribed meds that didn't work, and fed me lies that my cat would be okay "as long as she eats even a tiny bit." They also asked me to take down my review!! Only upon a THIRD visit back did they finally acknowledge that my cat indeed had sores in her mouth, and we were told we had "great observational skills."
Cat was diagnosed with feline calicivirus. We treated her as per Flatbush Vet's recommendation, and my cat got so sick that she almost died. Skin and bones, mouth leaking fluid, and developed trouble breathing. We rushed her to the emergency vet, where we were told that Flatbush Vet "should have prescribed antibiotics for such an acute case of calicivirus" due to the likelihood of pneumonia. Low and behold, it was confirmed my cat developed pneumonia.
It took $2,000 at the emergency vet to save my cat. I posted another bad review, and they responded by gaslighting me and stating that we posted fraudulent information. My vet records from both Flatbush Vet and the emergency clinic show otherwise. Furthermore, my cats are strictly indoor, and it was concluded my cat most likely got sick with the virus from poor sanitary conditions before/during/after the spay. They should be thanking their gods that I didn't report or sue them for malpractice.
In addition to that whole fiasco, they demonstrated a lot of carelessness during the wellness check and spay procedures:
-The spay tattoo on Cat #2 was super dragged out (the emergency vet pointed this out).
-Nails on both cats cut very harshly and unevenly. The cats were sedated for their spays, so there is no explanation for this except literally carelessness.
-Wrong weight and body condition score recorded for Cat #2.
-Wrong name attached to one of the cats' carriers upon pickup.
-Cat #1 had her belly shaved way too excessively for the procedure (whole belly, halfway up ribs and partially down her thighs!!). Also an observation made by other vets. This had further complications, as it made her compulsively over-groom for months.
Stay away if you love your fur baby. Support better people. read more