Several villa rental agencies were offering the same villa, Villas Caribe had the best price by far. We figured same villa, what could the difference be?
Initially, I was quite disappointed with the service I received from Villas Caribe . I was assigned a contact, who did not answer emails or voicemail.
I was told I would receive a reminder email one week before my final payment was due. No such reminder came. Admittedly, I failed to remember this until the day after my balance was due. I immediately called accounting, who assured me everything would be fine if I sent my check ASAP. We did.
One week later, I saw the check had not yet cleared, and called to confirm receipt. Accounting hadn't yet received our check. I was worried it was lost and we would lose our deposit. Eric told me to call a few days later. I did, still nothing received. Then he asked where I sent the check. I told him I mailed it to the same address on my contract, where I sent the initial payment. Accounting had changed offices. Eric called that office, and they did have my check.
Seems odd to me that they wouldn't have communicated this (same company in both offices), especially since Eric mentioned there were other checks there as well. But whatever -- they got my payment and I was squared away.
We got to St. John, USVI. I followed the instructions I was given. I called Destination St John when we landed in St Thomas. I told them which ferry we were taking and an approximate arrival time. We arrived within minutes of the stated arrival time. Yet no one came to pick us up for 30 minutes, after a call to Destination St John. That experience was less than impressive, but that's another review.
We were supposed to have a weekly cleaning while in St John. The maid cleaned the bedroom, but not the kitchen or living room. When I called Villas Caribe to find out the reason, Kain, my new concerige was quick to return my call and rectify the situation. I was unhappy with the service I received from Destination St John (contracted by Villas Caribe), but I felt my Villas Caribe concerige did do everything she could to make our vacation a pleasant one. read more