Great service. Good people…read more Christy is very friendly and does awesome breakfast. Rooms are decent.

popped up. I checked in and already one of the agents had an attitude. There were no signs on the…read moresite nor were there signs in the reception or dining area. The reason I selected this hotel is because it listed a jacuzzi. I also asked for a double bed with a tub. I was told by Tham, the receptionist that they were sold out of rooms with a double bed and all the tubs were taken. Because of those issues, I decided to check out and go to the Holiday Inn Express. I called Hilton Honors customer care to report the incident and requested re-compensation to return my money back on my card since I did not stay at the hotel. The customer service agent called Tham and requested to speak to a manager. Tham stated that the Assistant General Manager, Tiffany would promptly see the notes and reimburse my money. Part 2: I called Tiffany and stated the issue that I had with the prior issues. She was rude and stated that all over the Hilton website it states that there is construction., and I don't know who told you could get your money back, I can't make that call. I have enclosed proof that there were no signs indicating construction on the website nor did the agents relay that to me when I checked in. She went on to tell me that the General Manager had to make the call to reimburse. I checked out because of the dissatisfaction of the room and customer service. I called Hilton Honors customer service again to report Tiffany and they gave me a case number. Skip the Hilton Honors in Lithia Springs, GA as it is not worth your time.

Fitness center is nice and doesn't feel like just a converted hotel room. Lobby has a neat fish…read moretank, and breakfast was complete.

I wanted to leave this note specifically because of the amazing, helpful front desk manager…read moreGabrielle. Gabrielle worked with me to accommodate my work schedule and helped with the original room assigned had technical issues. As a Gold HHonors member, I have to say that by far, Gabrielle at this location was the best Hilton employee I've ever encountered.

It's a pretty new facility so no major complaints…read more Only issue I had was with the Bistro. Not sure if their fryer grease was old or they were having problems with their lobby ventilation but the whole lobby and bistro smelled heavily of fried food. Coworker and I were in the bistro for 15-20 mins one evening and I could smell the fried food smell on my work cloths the next day. Coworker said she could even smell it in her room on the 3rd floor. Also could use some bartender training. There was definitely something carbonated added to my old fashioned. At $10 a pop, they should be made correctly in my opinion..

I stayed at this Courtyard for a week on a work trip last month. It was conveniently located off…read morethe main drag. Check in was a bit odd in that they wouldn't not allow any check-ins until 3pm on the dot. There was a lobby full of people waiting and even at 2:30 all the way up to 2:59, everyone was told they had to wait until 3pm. Very strange and not really customer service oriented. I doubt all the rooms suddenly were clean and ready at 2:59 and 59. People in the lobby were aggravated. Once I got passed the check-in, everything was smooth sailing. The staff was very friendly and helpful at every turn. I grabbed a coffee and breakfast item every day from the cafe in the lobby. My room was clean and well appointed. I would stay here again if I came back for work. I would hope the check in issues are resolved by then.

Lithia Springs staff was excellent! The front counter person did their very best to accommodate our…read moreparty of 3 rooms for one night and get us as close as possible to each other... Then when checking out my daughter left her 2 stuffed animals in the bed sheets. The front desk employee saw them in a bin from housekeeping and grabbed them out, just in case we called about them. When we did, she told us how to send a fed ex ticket for mail, and we had the stuffed animals back in 2 days!!! That is going above and beyond. Very impressed.

We thought that we had been put on a party floor when we first arrived. Turned out it was the…read morehousekeeping staff carrying on, laughing and yelling to each other from the rooms and in the hallway, on the floor. Bizarre. Also was surprised to find reception desk staff (at various times) sitting at the desk on their cell phones carrying on loud, raucous personal conversations. Really? All of this was very surprising for a Hilton brand. We were very disappointed with this hotel, needless to say.

'This hotel is a great place to stay and it appears to be well maintained with friendly employees.read more

Stayed here for the second time and my rating had to be reduced. First, WiFi is free and open to…read moreall. WiFi can be accessed from anyone within the vicinity of the hotel as no room reservation is required. This caused me to be unable to join the WiFi as all the licenses were full. A staff member did offer to remove his personal cellphone to free up a license. He also stated this often happens during peak times. In a time of people traveling for work, this is unacceptable. Second, the AC just blew humid air. I know it's been really hot outside, but I'm the person that usually keeps a room at 75 degrees and am comfy. However, I had the AC on 62 and I was still sweating. Given these conditions, I would not return.

Love this place. We have stayed her several times and everytime it is a pleasure. They are always…read morekind and allow us to check in as early as possible. This means alot when you have driven all day. The rooms are spacious and always clean. Indoor pool also makes it fun for the kids.

Our youth group of 40+ people stayed at this hotel for a trip to Six Flags and the GA Aquarium…read more Upon check-in Inez was extremely polite and knowledgeable. The hotel lobby was clean and we did not notice any major renovations occurring. The hotel rooms were quiet and very clean. We did have an issue with two rooms but hotel staff immediately accommodated us. When Mr. Han the hotel manager was made aware, he corrected the issues and apologized for the inconvenience. He even followed up to make sure we were satisfied. We will definitely stay at this hotel again and truly appreciate Mr. Han and his wonderful staff for going over and above to make our stay a success. The breakfast was tasty and the lemonade in the lobby was amazing!

I chose this hotel for our 2-night stay based on location, price, & availability of 3 total beds (2…read moreQueens plus a pull-out sofa) with a separate bedroom area (because my son hates sharing a bed with his sister). This hotel served its purpose for being near Six Flags and providing 3 separate beds. Overall the size of the room was great, and the beds & pillows were comfortable. But we were all a bit disappointed in the condition of the room (see photos). Most of it was just cosmetic, but what prompted me to write this 2-star review were the trash on our floor from a previous guest when we arrived (which was also not picked up on the second day) and the black mold on the shower ceiling. This hotel is also very noisy. I understand that inconsiderate late-night noisy guests aren't the fault of the hotel, but there is no attempt here at any sort of soundproofing. Also, the ice machine on our floor was broken. To end on a positive note, I will say that the staff members I encountered were all friendly.

Hotel is extremely racist accused me and my boyfriend of smoking several times when we were came up…read moreand said they smelled smoke after my boyfriend was on the elevator coming in from smoking in the smoking area consistently nitpicking with us and kicking us out for no reason, plus all the vents have mold

Very dope! Awesome place and the manager is kind. Helps with everything, with no worries!read more

A horrible hotel. Elevators don't work, roaches in the room, disgusting hallways, zero to no…read moremaintenance, no AC in main building, and missing smoke detectors in rooms!

We checked in at about 7:30 pm. we thought we were getting a king bed only to discover 2 queens…read more We've been on the road for nearly two weeks and have stayed at several eplaces along the way. This is the third, and by far the worst! No microwave or refrigerator in the rooms? Wow, even the cheap places have those! Ice machine only on the 2nd floor? We were on the 3rd... what a hassle. Leaky toilet. .. It refills every ten minutes or so and is annoying! I've always disliked the heating and cooling systems in all hotel as it is, but add that leaky toilet. ... I don't know the age of this Inn, but it needs bunches of maintenance AND CLEANING! Cracked tiles & grout and peeling wallpaper in the bathroom. Worn electrical receptacles, and more. well sees what the morning light shines on t this place but I'm not being anything looks any better. Breakfast will have to be outstanding to even partially sway my opinion. For what is worth, I say go somewhere else. And further from six flags if bunches of kids running around bothers you! And the worst WiFi specs I've seen yet. ..11mbps.

After discovering that our reservation was mysteriously cancelled at another hotel we were sent…read morehere. At 3am after driving 8 hours. The front desk manager was sitting in the lobby smoking. The room smelled of mildew and everything was grossly damp. Walking to our room required dodging buckets catching water dripping from the ceiling below. Apparently the hotel is no longer part of any chain due to its lack of standard care (or so we were told at the hotel next door). It's busy at all hours and the breakfast was decent. All of the staff that I interacted with were nice and pleasant. The accommodations were just icky.

I'm super confused by the terrible rating for this place. I stayed here for 2 nights and it was an…read morealmost perfect hotel experience. Check in was easy and on my way in, I stopped by the ice machine. They had buckets waiting for you right by the machine so you could get it on the way up. That's great for people who may not want to come back out. They also have a water refill station as well as coffee and tea available. Oh and my favorite part, they had disinfecting wipes in the lobby. When I visit a hotel I like to wipe everything down, so it was nice that they had these on hand. The lobby was spacious with different seating options s pool table and more. When I got in the room they had the A/c BLASTING at 60 degrees. It was too cold for me, but I'm sure others appreciate that temp. The room was clean and well set up maximizing the space. One thing that was odd to me though was the toiletry situation. They were put in these big long bottles that you have to squeeze from the sides making it challenging to control how much you got out of it. My tv wasn't working so I called the font desk and they sent someone right away to fix it. In the morning I went down for breakfast and was surprised by the spread. There was a pancake station with all the toppings you can imagine. They had fresh fruit and fruit cocktail. There were hard boiled eggs and depending on the day, scrambled or mini omelettes. They had pork sausage links one day, then chicken sausage patties on the other. There was crusts, juice, and yogurt. As well as Juices, and milk to drink. There were bagels, English muffins, bread, and mini muffins. All but the muffins were wrapped up in plastic. Of course that isn't great for the environment. But it was good for sanitation purposes and it will reduce food waste as well because it kept things fresh for another day. There were plenty of staff available to help me of a small need arose. All in all I had a very pleasant experience, and you can tell that they thought about all the little details at this hotel.

Absolutely great stay, amazing, kind people. Delicious breakfast, and our room was exceptionally…read moreclean. Jasmin checked us in and was an absolute angel, the nice lady who checked us out this morning was equally as wonderful, and the kind lady keeping up with the breakfast bar was also super nice. Hilton Diamond with multiple cross-country trips, definitely one of my top 5 recommended properties.