The staff was very nice, everyone smiled and greeted us…read more The room was fine, just what we expected. The gentleman cooking on the morning of April 26 was super nice and made good omelets. We like staying at Hilton because they are consistent.

Unfortunately our stay was not pleasant due to a multitude of issues:…read morePillows which needed to be replaced; bed was like sleeping on concrete with lumps, basketball thumping till 2-3am from next doir Homewood suites, tv could not get a picture, fire alarm going off at 4:30am. Registered complaints ; couldn't fix tv, and "oh so sorry". Sorry does not get you restful sleep.

I'm really at a 3.5 but when customer service is good, that can often make up for the slight dated…read morefeel a hotel room can give. I was asked to do a survey by the hotel and this was my exact wording in the comments (in a rush and mind you, I was grateful they even served breakfast with the price of the room...so I don't mean to be complainy because I just went with a small bite each morning that worked for me...that appeared to be my main point when I wrote this - I must have been hungry LOL): "I felt the price and location were fine, the room was clean but bathroom could use some hooks and updating (some cracks and crevices we're not very cleanly caulked or competed) The continental breakfast could use a little help. The eggs don't need all the extra stuff in it. My 2 mornings I had breakfast, neither had bacon or a hard boiled egg available. The best thing there was the make your own waffle. But sometimes you don't want all the bread/carbs but protein with straight up eggs without some pepper filled mush. And tater tots? Much better to have cut up fruit and/or berries available and simple eggs/hard boiled as well and a normal standard meet. Kielbasa is dinner on the grill, not cut up with eggs but... I stuck with a banana and tried to get the plainest eggs possible. I did enjoy having water available to me each day and the fireplace in the lobby was nice. Especially since it was chilly outside. It would have been nice to have one in my room. It would have made up for the train-wreck noises my AC was making all night. That's room 313. Send maintenance up to look at that. Otherwise the staff was super friendly. That's very important!" The most important thing IS customer service in a hotel and by receiving a response from the hotel from my survey means they are looking at everyone's comments and that means they care! In these times when so many people just don't care, it's nice to see there's someone out there listening. Bottom line, I would stay here again!

The noise level is very annoying. Some of the guests are night owls and make a lot of noise at…read morenight when I'm trying to sleep. They make the same food every week and they emphasize Mexican breakfast. I'm not into Mexican food, so if you could just do a little bacon and eggs and stop putting out the vegetarian sausage, which is disgusting. And if you stop putting ice in the juice containers. The juice tastes watery, not enjoyable. And that terrible odor that's going on right now that smells like the sewer, I wish that would stop soon. Some of your front desk staff need to get personalities. They're not very nice. The noise level is very annoying. Some of the guests are night owls and make a lot of noise at night when I'm trying to sleep. They make the same food every week and they emphasize Mexican breakfast. I'm not into Mexican food, so if you could just do a little bacon and eggs and stop putting out the vegetarian sausage, which is disgusting. And if you stop putting ice in the juice containers. The juice tastes watery, not enjoyable. And that terrible odor that's going on right now that smells like the sewer, I wish that would stop soon. Some of your front desk staff need to get personalities. They're not very nice.

This hotel was nice, I will definitely return. It was clean and well kept. It's very close and…read moreconvenient to alot of stores, restaurants and local businesses. I didn't care for the breakfast options, as the options were limited. The staff was kind and friendly. I would stay again if in this area. The prices are pretty average.

We've stayed in the Kennesaw area before, but at another Hampton that is nearby. We saw this one…read morewas in the same area and decided to try something different. We were greeted by a very friendly clerk who welcomed us and gave us our Honors treats. Our room was clean and had all the amenities necessary except a micro wave. It had a small fridge which was nice, but a micro wave would have been handy to have. It is a very quiet location. Breakfast in the morning was fair. The hot offering was eggs, potatoes and sausage. The eggs were tasteless and waterery. They were sitting in water. The potatoes were also tasteless. The sausage was the only thing that was actually edible. We were also disappointed that they did not offer the Fresh Baked Cookies that most Hamptons do. We will return to the other Hampton location on our next trip through.

Although from the outside this hotel looks nice, it is has kind of fell short for me in terms of…read morecleanliness. We have found hairs in our bed sheets and our shower was dirty as well as the bathroom sink area. Only staying 2 nights and I'm sleeping on top of comforter with my own blanket from home. All other areas of the hotel are nice and clean from what I can see other than dead water bugs near the parking garage area, but it has been raining a lot in the area this week.

Staff was very friendly and helpful. Meeting space was clean and meet all of our needs with…read moreprojectors etc. Hotel room was clean and modern. Wish there was more of a mini fridge than just a drink cooler. Hotel gym is excellent- multiple treadmills and ellipticals, a peloton bike, clean and great condition dumbbell/kettlebell/medicine balls!

I stayed at this location during a work trip due to its convenience to my work location and Im so…read moreglad I did. I haven't frequented an Embassy Suites in years and this one was surprisingly very modern. The room was spacious and very clean, the bed felt like sleeping on a cloud! The hotel had the best breakfast - full omelet bar and so many hot choices. Waffles, bagels, and fruit were also options but they had full staff cooking and everything was included with no extra fees. They had a Ruth Chris in the hotel as well and free happy hour drinks every night. I will definitely recommend to my coworkers and will stay here anytime I visit for work

Large lobby entrance, helpful friendly staff. Check in and checkout no issues Room was clean, A/C…read morekept room cool, updated and functional sitting area with couch and table. Bathroom no issues and beds were comfortable. Good fitness center with multiple machines and weights. The full breakfast is in the Ruth Chris and it does get busy. Lots of parking yes weird set up with having to login and pay for parking Al - why hotel didn't just charge you the $7.50. Nice area with restaurants close by. Would stay again

This is my favorite hotel in the Northern Atlanta suburb. The property itself is very clean with an…read moreattractive lobby. The hotel is right off the highway and very convenient to get to.The staff are friendly and keep things well-stocked and clean, especially Kimmy at the front desk. Pro-tip from a frequent traveler: The grits are cooked fresh in-house and included in the complimentary breakfast. No where else can you get the grits so creamy it feels like you're getting a hug!

Never booked a stay and my card was charged. I am trying to dispute through my bank as my card and…read morewife's info was stolen. Will win the dispute but shouldn't have to. They refused to refund said we were no shows

This place is horrible. We paid for a 1 bedroom suite and when we arrived the room had an order…read moreand was next to a noisy elevator. We asked for another room and they gave us one across the parking lot and we had to schlep our stuff back to the main building. When we got to this room the temperature was really hot so we turned of the heat and unpacked. Then we discovered why it was so hot. The window was open and half inch and would not shut. So we had to go to the desk once again. The front desk never apologized but he gave us a third room. We unpacked and went to dinner. When we returned we realized that the heat didn't work and it was just blowing air on a night when it was 21 degrees. Besides our room problems there was lots of garbage on the 2nd floor stair landing and the window there would not shut either The quality of Marriott properties and service has gone way down. I am a Marriott gold member and I have had reported a few other incidents on the website and never received any kind of response. I suggest Staying at other properties

We made 2 reservations 4 months in advance one week apart for one night for our spring break road…read moretrip. We were notified on both stays that our reservations had to be changed due to overbooking and they could not give us the two bedrooms suite we reserved ahead of time. The first notification was less than 24 hours prior to check-in and the second was 3 hours prior to arrival. Horrible service at the location as well as Marriott service. We will be filing something with the credit card company because the hotel is penalizing us for their inability. There are plenty of other hotel options in the area. Also- cherry on top of the cake- we got stuck in their elevator the first stay and we had to call the front desk.

This hotel is an old DAYS INN!!!! Really, do I need to say more. I wouldnt stay at a Days inn and I…read morewouldnt stay here. I put down 22,400 points for a Days Inn Room. I cannot believe Hilton would do this to me. I trusted Hilton! I cant believe SW would do this either. I may have missed or misread the rating. I honestly thought this was rated 8.9 but looking now it might be rated 6.8 or ?? At any rate, the guy at desk was offended that I didnt want to stay at his Days Inn and said he wouldnt check me i n. He walked away from me and I left. Now I called SW and they say they need approval from hotel to return my points. Guy refused to approve it. Now I am awaiting SW to get back with me to let me know if i get points returned. I would not recommend this hotel and if SW doesnt give points back i will be done with SW.

bugs in room. stinks. breakfast is laughable bagels and cereal. Yogurt machine doesn't work. fruit…read moregone by 830. don't stay here

A great hotel if you need somewhere to stay in Kennesaw. Very spacious clean rooms. Big fridge,…read moremicrowave, and even a dishwasher! Comfy pillows with a great bed and a nice living room area. The breakfast is good, the bar is great in the evenings. Staff are all very friendly and helpful.

The breakfast beverage dispenser was mislabeled this morning. The slot marked as "zero-sugar…read morestrawberry-kiwi" was actually dispensing regular cranberry juice cocktail. I drank a full cup thinking they added more syrup than usually before realizing it was the wrong drink. This kind of mix-up could cause real problems for guests with diabetes, food allergies, or medical diets (for example, those managing epilepsy with ketogenic diets). Also, it won't let me upload the photo here for some reason, but there was a roach nymph in my shower.

I stayed at this hotel and was appalled by my stay. The photos I took speak for themselves…read more Originally, I was given a key to my first room. As soon as I walked in, there was a bag with trash in it sitting on the desk in the room. The toilet was dirty and needed the bowel scrubbed and the trash can was full of trash and not emptied. I promptly went to the front desk and the attendant acted like he couldn't even care less. He did give me the key to another room and these are the pictures I took from the second room. The bed wasn't made and had unidentified spots on it, the room phone and remote were disgusting, there was a used diaper from a previous guest in the trashcan, the tv was dirty and had something stuck to it, the AC unit was cracked and severely aged, bathroom countertop was filthy, the door didn't fit in the door frame to seal the room from the hallway, and there was exposed wiring in the room. Not sure what the problem was with this hotel, but I won't be back.

We've stayed at the Holiday Inn Express multiple times, and every visit has been nothing short of…read moreexceptional--largely thanks to the incredible hotel manager, Lyn. From the moment we arrive, our names are always warmly displayed on the welcome board, and it's just one of many thoughtful touches that make this place feel like home. Lyn consistently goes above and beyond to ensure our stay is comfortable, safe, and welcoming. I even brought my newborn baby here because I knew we would be well taken care of and in a secure environment. The hotel has always maintained high standards in every aspect--from cleanliness to hospitality--and it truly shows. We're currently in the process of house hunting and chose to stay here during this transitional time because of the exceptional service we've come to rely on. From Lyn's outstanding leadership to the friendly breakfast staff, attentive housekeeping team, and dedicated groundskeepers, everyone reflects the high standards she has set. We're sorry it's taken so long to write this review, but we couldn't recommend this property more. The hospitality here is top-tier, and we're so grateful to have found a place that feels like home during this chapter in our lives. Highly recommended!