Customer service is responsive. However very little room for changing anything last minute or adjusting plans. Don't know if there is a better experience out there, but they sell themselves as a better experience than hertz or others, and really just the same. read more

Our experience with SIXT suggests potential improper retention of funds following bogus car rental damage reports and subsequent claim cancellations, which may indicate a broader pattern of consumer deception or a systemic issue within SIXT's claims process. As Virginia Surety covered this claim in January of 2024 (per our Chase Sapphire Reserve benefits), my concerns aren't about a refund for myself, but (1) whether Virginia Surety has been reimbursed for the January claim payment since the damage report was canceled by SIXT on April 16, and (2) whether SIXT is potentially committing widespread insurance fraud based on various other customer reviews that are similar to my negative experience. I have finally posted this public review because I emailed claimsmanagement-usa@sixt.com on April 16, April 19, July 19, and November 1--and have yet to receive a response. read more

Sixt Rent A Car - Follow-up to ongoing requests for a response regarding potential insurance fraud by SIXT. - Car Rental Near Me - Atlanta, Georgia

I had a very scary experience with a man tonight. My flight was delayed and i went to pick up my car the second i landed but he was "done for the night". I dont know why it lets you rent if that is the case? He then proceeded to scream at me and it really freaked me out! Currently ubering to my hotel and will never be renting from Sixt again. read more

After having rented several times with SIXT the last year and a half and having great experiences then, this current time has solidified I will never be a customer again. I was given a small SauV with a major crack in the windshield. When picking up I thought maybe it was a water drip because the car was wet from the wash and a service rep had pulled it forward so I could get my copious amounts of luggage in since I was flying coast to coast and staying a while. He had moved the car away from a lost - very nice. However once out of the garage it was very clear it was a massive crack! I immediately called customer service to report and get the car exchanged. I could not turn around and go back that moment as 1) exhausted from cross continental trip 2) had waited in a very long line (unusual for SIXT) to check in 3) said long line had eaten up my time and I had to be somewhere. So the customer service rep says "you're driving it, so it's fine"!!? I can pay to have it towed and switched out or go back. Ummmm ? So I call back and speak w a manager who at least understood the car needed to be switched out. She said she would be connecting w the local team and stay by my phone for 24 HOURS (yes ... stay by the phone for 24 hours lol) awaiting a call. Next day I received two random number calls, picked up waited said hello .... No one ever came on. Next thing I get an email saying "we tried to call you. Come switch out the car or pay for it to be towed" Ummm what? I'm working long days have just paid $750 for the week and now I'm supposed to find the time to come deal w a problem I never shoukd have had because I was given a car that shouldn't be on the road?! I emailed I never received a call nor was there a voicemail left (basic customer service / professionalism one would think - documentation). I responded to the email (four times now - with photos) ... we are four days in now and I still have the undriveabke car no one has called or emailed. DO NOT RENT HERE. Thankfully I took photos and video of the car before leaving ... two men were doing this and I thought maybe I should too. One told me he was hassled for $3500 one time for damage he did not do. He wouldn't use SIXT except his company makes them. Another guy had similar story. read more

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Due to weather and over a thousand flights being cancelled we were stranded in Atlanta. We reserved a car with this location online, including paying for it at the time of reservation. When we arrived at this location another couple, the woman very pregnant, was sitting there looking distraught. They said they had rented a car but they didn't have it and now were trying to triple the cost of their reservation for a different car. My mom waited in line and when Desiree called her she asked if our reservation number and went through the process before smacking her lips, looking smug, and saying "yeah we don't have any cars". My Mom calmly said well we had one reserved so she needed to find one for us. Desiree got an attitude and said "that's not my responsibility to find you a car." My Mom said we made a reservation with you and yes it is. The husband of the pregnant woman stood up and made a comment "this is what she told us before trying to charge us triple for a different car". Desiree said "I'm feeling threatened and you are scaring me". Both my Mom and this gentleman said they weren't even raising their voices and Desiree smacked her lips at them. My Mom then said we were stranded in Atlanta and we reserved a car and she and Sixt needed to honor the reservation the man chimed in that his wife was pregnant and he needs to get her home . Desiree started laughing and rolling her eyes saying "How does that effect me?" The man began to film her and she got upset as did her coworker who had been sitting quietly by. She then said loudly she wouldn't be talking about this anymore as she was scared (as she rolled her eyes again) and then yelled she was canceling the reservations and "to get out or I will call security". To which both my Mom and the husband asked where we were supposed to go as we are stranded and it was 90+degrees outside. Desiree laughed and said she didn't care and then called security. I stepped in demanding her managers contact. She handed me a card with a name I asked for an number she said she didn't have one and to call corporate and they could get me to her. Once we were forced to vacate I did call corporate and spoke to a representative who was apalled at how we were treated by Desiree and she mentioned they had tried multiple times to contact that branch that day and they were ignored/never answered. At least she was able to file a complaint and was escalating the horrific behaviour and experience to the appropriate people. Did I mention that during this time they were renting cars to other people? We just didn't have the right complexion...apparently we were too light to be given respect and professionalism that is expected in a place of business. I would NOT recommend this place to rent a car from or do business with especially with people like Desiree as representation of this company. APALLING. read more

Hell no! You are trying to charge me for damages that were not caused during my rental period. I have proof and I have my return checklist and receipt. You picked the wrong bitch to cross here! I have filed complaints against SIXT for fraud. read more

Fraud and Fraud. I am telling you that Sixt Rent a Car has been involved in fraudulent activities, particularly regarding damage claims and unexpected fees. These claims include being charged for pre-existing damage or damage that wasn't caused by the renter, as well as unapproved insurance charges or other fees. Some users have also reported being refused a car inspection upon return and then being charged for damage. There are charging fees without authorization, withput explanaion. FRAUD and FRAUD, CEO of USA thomas.kennedy@sixt.com read more

If I could give zero stars I would. This is the absolute worst experience I've ever had, not just with a car company but with any company ever. I went at the time of my reservation (which I made over a week in advance). They told me that they did not have the car, but a car might be returned in an hour. They said there was a 50/50 chance that a car would be returned, but then it would take an hour to clean it. Or if that car didn't get returned, another car might be returned in 5 hours. I asked if they could call either customer to see if they'd be returning these cars, and they said "no," that they can't call customers unless they are 3 days late with the car. I said that I could not wait all day for cars that might not be returned. She said, "That's fine," I can give you a full refund. I accepted the refund. And then they never gave me the refund!!!! When I call their customer service--because you can not call the branch, the customer service literally hangs up on me b/c I booked the car using a 3rd party provider. This company is the ABSOLUTE WORST!!!!! I beg of you to never use them. read more

They had what we needed. Large family vehicle, no travel restrictions and the customer service was wonderful.

Reserved a Nisson Sentra, they said it was not available and tried to rent me a Mustang for an additional $900. I was in a bind and had to take it. When I returned it was told my 200$ would be returned in 2 weeks, it has been a month and Customer Service will no do anything. I reported them to the Federal Trade Commission. read more

Absolutely terrible experience. People in charge completely careless and rude. Their lack of empathy is completely disgraceful. My itinerary got completely messed up due to their incompetence. Their license scanner did not work; they refused to rescan license. Their process to change the name of the reservation in order to try with a different drivers license was ridiculous. It had to be done through a different department which they could not get a hold of, and the only option left was canceling the reservation. And STILL!!! They dared to say they were going to charge me the cancellation fee. Then I come here to share my review and see they have 2 stars! I can't believe an area director or any person in charge allows this to continue to happen without taking any action to make it a better place. Absolutely DO NOT recommend this place. read more

I have always had a seamless experience renting from sixt. They have nicer cars than most rental car companies, their customer service is excellent, and they are so responsive if issues ever arise. I don't understand the negative reviews. The last time I rented from them, I had an issue with them charging me for not returning the car with a full tank. I emailed them contesting this charge and within five minutes a manager called me and told me they would refund me that charge. I couldn't be happier with this company and always be a loyal customer. read more

**** SIXT BAIT and SWITCH!!! BEWARE **** In September 2024, I prepaid for a call online with Sixt at Atlanta Hartsfield Airport. Upon arrival at the airport, the claimed that my car had not arrived from a previous rental and I would have to wait 9 hours for a car or they would upgrade me at my expense to one of their premium vehicles and claimed that they would provide me with the managers discount. Otherwise, I would have to wait for the car to show up. That should have been the red flag. I should have stopped right there and walked away. But I didn't. In the reservation online, I picked 3 pm as the arrival time. And I picked a compact vehicle for 3 days. My expense was to be around $150 and some change. Then they placed me in a premium car and charge me for it. BAIT and SWITCH!!! BEWARE IT IS NOT MY FAULT THAT SIXT DIDN'T HAVE MY VEHICLE READY AND I SHOULD NOT HAVE BEEN CHARGED FOR AN UPGRADE. If you don't have the vehicle, then just say you don't have it. Expecting customers to pay for upgrades to get into other vehicles because they don't have the inventory they advertised is not my fault. I expressed that on several occasions with the clerk, and to no avail, I still ended upside down in this transaction. I will NEVER rent from SIXT again. read more

Booked a Rav 4 for a 3 week rental out of Las Vegas International Airport. With in a 24 hr period, I changed the rental time frame to 1 week. The cost quoted was more than the 3 week rental. I immediately canceled and was charged $100 cancelation fee. I tried to find a phone number or email so I could dispute the charge and find out why they were charging so much for 1 week. There is no contact info available to speak to a real person. They have no customer service period. I never had a problem with Sixt until my last booking. I will book with another rental company next trip. read more

Never ever ever ever rent from this company. I have learned a very valuable lesson. I rented a vehicle on Wednesday April 16th. I was going to travel to Florida on the 17th. I leave at 3:00pm on the 17th on 75 South and the check engine light comes on. I have to travel two hours back to the airport to return the car. I didn't want to risk traveling 6 hours and the car stalling or stopping on the way. I return it to the airport and the service guy that rented the car to me the previous night tells me they can't guarantee something like this wont occur, but immediately switches me to Toyota Camry which by the way was the car I should have been in but was told they had to wash them first. Okay so now I am back on the road headed southbound on I-75 going slowly because now I am in 5 oclock traffic. I get far south and I am able to pick up speed and all you hear is flap flap flap flap flap. I didn't turn around and take the car back. but got to Americus to pick up a family member and noticed that there was some stuff hanging down which would have been the reason for the flapping. I had another three hours to florida. I get the car back to Atlanta on Sunday and told the individual that the car was very noisy and that there were some pieces hanging down. She said okay I will let them know. Now what is infuriating is I got an email about damages "I caused" to the first vehicle with the check engine light coming on. I called an was told don't worry about it. Today I got another email about the second car "FLAPPY" asking me about damages to that car. I was promised a $75 credit for future rentals. Understand I wont be using it because I hate that you don't check your cars before you let people get behind the wheels of traps. I spent 15 minutes because the 8th person in the queue just disconnected (calling from a landline) only to call back and be the 5th person in the queue. Seems like I am not the only person being tricked by this company. I feel very much deceived by your rental practices. It is asking me to add a star rating. There is no zero option. read more

We made a reservation for Bmw X5 and when we arrived the car was ready, we were out in less than 5 minutes, great customer service and professionalism, we are Thankful for the speedy service, very happy.. Thank you read more

I booked a car over a month before my work trip. When I arrived at the rental facility, there was a long line of customers at Sixt, each one arguing with the desk Clerk when they went up. When it was my turn, I was told they were out of the car that I reserved a month ago. And that I could "upgrade for only $200 more". I had no other choice and took it. What was the point of reserving and paying in advance if they won't hold the reservation? The car was great. The return was simple with no issues whatsoever. Now, almost 2 months later I get an email with a claim that I returned the car with a dent. Now I'm stuck in some sort of arbitration with them. This company is dishonest and I recommend that others avoid going to them. read more

Everyone working here is so kind. I don't rent cars often but I had to for work and this was the option I was given! It was such an easy experience and the car I was given was GORGEOUS. It was super easy to find Sixt after exiting the sky train and equally as easy to find the car when I went out to the garage. I will absolutely go with Sixt next time I am renting a car and I especially will go with them out of ATL. read more

Sixt Rent A Car - GMC Terrain - Car Rental Near Me - Atlanta, Georgia

Dasia was amazing she was able to help me changed my vehicle to something bigger and the transition was quick and smooth.

Terrible experience . Car was not ready despite a reservation. Was told to wait 30 min for the cleaning. No update for 2h. Had to ask multiple times. The young manager had no clue, totally disorganized, threatening to cancel the reservation when I was just asking for an estimate. Multiple customers were in the same case and left. Went to Avis and picked up a car in 5-10 min. read more

We rented a car through Sixt through Expedia. 5 day rental at Las Vegas airport and was prepaid. We we arrived, they said they have no cars for us today and would not refund our money. read more

This was the worst rental experience I've ever had. We had 5 grown adults and I first went to Enterprise to get a vehicle and had it booked. Someone mentioned Sixt and I checked them out hoping to get a bigger vehicle than what I had at Enterprise. The " call center" from sixt told me I can get a Chevy Transverse from the Buckhead location. So I booked that and canceled Enterprise... I get to sixt at 8am just to find out that that location don't have any big vehicles like the Transverse. The best they had was a freaking Volkswagen, for 5 adults driving from Georgia to Ohio! The tire pressure light came on and the ac went out the second day up there.We tried to get a one way rental from sixt so we could leave that car there ....but nope, they couldn't do it. Upon returning to Georgia and returning the car, I get an invoice a couple of days later that added a GPS and additional days to my balance. ​l never signed up for either and I returned the car on time. Needless to say they had to refund me the excess money. I paid for the rental on September 20 2024. They refunded me September 30 ,$256. ......and i NEVER GOT MY $200 DEPOSIT BACK!. I called...and called...and called til finally I get a response Oct 25 2024 telling me they sent it Sept 24 and at first told me it will take up to 15 to 30 days to get my refund, then sent me a letter on Oct 25 2024 saying it was already sent. They requested my bank statement and I sent it. Clearly I didn't receive any more money from sixt.....and they saw that. So not only did they lie about having a Transverse at the Peachtree location,they add on a GPS and extra days, a small ass car where the ac went out, no exchange for a bigger car coming back.........they gonna just keep my $200!!?? I would not recommend them and if you still decide to use them, make sure you take a screen shot of all paper work before you leave, especially where they offer Gps, extra insurance...etc they may decide to add some extra charges and only pay half of what you are owed. read more

This is the worst rental experience I've ever had, I cancelled a rental car 5 minutes after I booked and they still refuse to give me my money back I send several emails and they keep saying it's a policy no refund even after 5 minutes .Don't book with this company in Miami Florida Airport read more

Came to Atlanta for a funeral and pre-booked on Expedia and then confirmed with Sixt for the rental car. We stood in line for 2 hours only to be told that they are not honoring reservations made the same day. When I asked Rashaun why they didn't make an announcement to save ppl time? He oddly answered that he wasn't going to do that. THE WORST CUSTOMER SERVICE EVER!!! Nobody seem to have ANY sense of urgency even though the line was almost out the building. TERRIBLE. We travel and rent from Sixt all the time but you have just lost a valued customer. The sad part about it is your employees don't seem to value the people that constitute their paycheck. read more

Sixt Rent A Car - The Sixt line at the Atlanta Airport. - Car Rental Near Me - Atlanta, Georgia

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Never use them. They are crooks, dishonest and should be out of business. When I picked up my car I paid exactly what they said I owed--about 175 (see images). When I got home another amount showed up on my credit card. They claimed I had the car another day than we did, but we were careful to turn it in before the agreed return time and I handed the key directly to the person at the desk. It was not after hours and even a little earlier than the agreement. read more

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I booked a BMW 5 series 4 months in advance when I arrived there were no cars available I had to wait an hour for a car. When we were offered a car we were given a 3 series. We finally get to the car and the car was scratched multiple times and dented. I rented this car for a wedding and it was embarrassing to drive I will never rent from them again. read more

Not good. Absolutely ridicules service. One word I can say is Pathetic. I rented a car from them and after a day, it gives me an error msg that Brakes control failure. I asked them to replace a car and they charged me $700 for towing, they did not tell me that they would charge when I asked them they said no, and then later they sent me the towing bill. read more

the worst service ever in my life I booked the car online confirm it paid the amount and reach the airport these guys say we don't have the car what the read more

I'm not one to ever write reviews publicly but my experience has to be heard by anyone considering future rentals with Sixt. Unfortunately my nightmare of experience happened when car rental agencies are being most tested, while a vehicle breaks down and it has to be towed and replaced. I came to Atlanta for less than 24 hours, to complete two jobs I had to do during the night and early morning. The rental broke down (transmission problem) within two hours of my rental, around 8pm at night. Sixt employs a third-party company that handles roadside assistance, while at first they said it will take 90 minutes for a replacement car to get there, I was optimistic and hoped for the best, but the 90 minutes turned to an unknown time, getting every couple of hours a text that it would be 1200 minutes, then 90 again, then 1200 minutes. Me understanding that there's a shit show happening I tried to call them every hour to understand what's going on. Reminder, I'm stranded in a parking garage, being assured someone will come soon after every call. After calling at least 6 times during the night, imploring them to just connect me to someone at Sixt, they finally told me that it was Sixt that refused to give their service provider a car to bring me. This is 4:30am. It's a Chevy Suburban, at least I can sleep comfortably in the car, I decide to rest for 1.5 hours and continue battling this absurd situation when their office opens. Needless to say, they didn't do a thing to amend the situation then, I was on the phone desperate for them to connect me with someone in the office at the airport, but they can not just do that, they have an internal system of communication. I told them to send them a message on that internal system, it has already been 12 (!!!) hours I've been waiting, and nothing has happened and the office opened 3 hours ago. Obviously, I missed both jobs I came to Atlanta for, spent 15 hours at the car and around it, thinking they were sending a tow and replacement, and missed the outbound flight waiting for the replacement car. After 15 hours, the solution they came up with was to bring me a car from another branch, a solution that could have happened 15 hours before, since it broke down 5 minutes from that branch. Important point, I told them to do that the previous night, when I called them at 9pm, saying that I have to complete a job tonight, get me a car from any Sixt branch and worry about towing yours after. I want to believe my incident was an exception, and there's no way this could be systematically happening, but after spending 15 hours and talking numerous times with 4 different associates throughout the night and morning, it's clear that the system that Sixt has for roadside assistance is rotten, you would never be connected to the office of our rental, that could probably solve the situation much faster and more professionally. I have called at least 10 times during the night and day being stranded, and when I came in to return the replacement car, the manager and associate of the branch didn't even know about my case. After being stranded and not helped by them for 15 hours! Except for an apology, and them waiving my rental (could hardly call it a rental, I basically babysat their broken car), they have done nothing to compensate or acknowledge the situation. On the contrary, I keep on getting everyday emails that my rental is overdue. Who knows, they seem so oblivious to my case that they might charge me for all the overdue days. I don't know cause no one is reaching out to me. This is definitely something to consider when renting with Sixt, if your jobs depend on the rental you're getting, know that you would not have proper support when you need assistance. read more

DO NOT EVER RENT FROM THIS COMPANY!!! If your not able to complete the rental process with them, they will hold on to your money for a very long time. They have people at the counters that tell you one thing and their customer service tell you something else. They will hold on to your money and not return it until 10-15 business days, which is unacceptable! read more

horrific customer service. If you use a third party to book and cancel they will charge you a $100.00 cancelation fee and will not waive this for any reason. I actually wanted to add a day to my booking and they required me to cancel my reservation and rebook to charge me $100.00. I would rather walk than use this jack leg company in the future read more

Very deceptive toll policies in Florida. They don't disclose up front that if you don't apparently ask for a personal transponder that any toll charges will be billed back at a higher rate with an administrative charge added for each toll. If you knew to ask, you could pay a higher advanced fee (still expensive and overcharged) but at least that would be disclosed. read more

One star is more than they deserve. I was overcharged $145 for a Loss Damage Waiver (LDW) I refused. No customer service whatsoever. Worst rental car company by far. they are thieves. Stay away at all cost. read more

If I can give a zero!!! Worst customer service Agee was so rude (was acting like someone forced her to work)

Recently pre paid for a rental with "unlimited miles" and spent roughly $300 for 9 days. Not a bad price, I thought. The day before the rental was due to be picked up, I was making sure everything was good in my travel plans and that the rental would be good to go for what our plans were. Those plans were to drive from Atlanta to Kansas to visit family and then back again. Well, in the Terms and Conditions it stated that there are "geographical restrictions." Now most rental companies have this stated in their T&C but they rarely, if ever, actually care where you take the car as long as you're in the Continental US. I'll tell you who does care, Sixt cares. There's a whole list of restrictions for state lines you can't cross with a vehicle you rented with "unlimited miles!" Is this stated when you click that reservation button and put NON REFUNDABLE pre paid money down? Of course it isn't, less people would fall for the scam if that were the case! The crazy part is, they'll tell you it's because they don't want a vehicle out in an area that they don't cover... Ok. Just to be clear here, Georgia rentals are allowed to go to Alabama, Florida and South Carolina. Now if you rented in Texas, you can go all over the place apparently; Louisiana, Arkansas, Mississippi, Oklahoma, Alabama, etc.. And if you rented in Colorado you could go to the surrounding states (which includes Kansas). All of the states I just mentioned is the route I would take from Georgia to Kansas, yet it's restricted. You can't make this make sense to me. So after digging through all of that I decided I should cancel because this is going to be of no use to me. I cancel the reservation to a really awesome $100 fee on top of them keeping my pre pay. So all in all I paid $400 to a company that I never even physically rented from. Money I could've spent on my 1yr old, or food, gas, bills. If you ask me, that is some quality, courteous customer service. I should've read the incredible amount of negative reviews for this company before ever considering this rental. In this time of a worldwide pandemic and layoffs it was difficult to turn down such a low price. I am reaching out to all of you to tell you that is not worth the headache with these low budget hidden fee companies. Go with the big brands, they still screw you, but they at least whisper in your ear. read more

DO NOT RENT FROM HERE!!!! We booked through Priceline and the car we booked said it could be through 1 of 5 car companies, all but one were reputable. The one that was not was Sixt, and yes that is our fault for not paying more attention, but that's ok. When we got to the airport the attendant Shontayvia asked if we wanted to get a different car because they had BMWs available. We asked what the Upgrade price would be and she said oh no there's no upgrade fee, we just can offer better pricing at the counter so it will only be $199 as opposed to the $350 we booked online. We had her clarify at least 5 times that it was not an upgrade fee, that we wouldn't be charged the entire balance and she said no, I'm making a note and the original Priceline fee will be refunded. Well this was a complete lie and scam because we have fought with Priceline and Sixt for 2 months and they just now told us it was an upgrade fee and there's nothing they can do. They are a lying scheming crook of a company and I wish I would have read the reviews before booking. Again, DO NOT BOOK WITH THIS COMPANY!! THEY WILL STEAL MONEY FROM YOU! We will be talking to a lawyer and filing a small claims lawsuit! read more

HONESTY and INTEGRITY for this company doesn't exist Putting you in a vehicle and claiming to give you an upgrade no charge, and telling you when you return the car you can pay with a different card. Just to find out when you return the vehicle it's all a LIE. Then they hold the $500 deposit on your credit card for 7-10 business days. Another LIE I was told that it would only hold my deposit for 3 to 5 days. I've called and emailed the manager ANTINO RAYFORD and he still has failed to respond. No worries. I rent a car every other weekend in Atlanta for work. THIS WAS MY FIRST AND LAST TIME TRYING A CHEAP COMPANY WITH NO ACCOUNTABILITY!!! read more

I made a reservation of a luxury BMW X3 over SIXT app and they cancelled it in a day prior to the pick up day when the price on the economy car at any of the rental companies in Atlanta GA was higher than on the luxury cars. An explanation by them is simple they just can not provide a car at 12PM. The worst experience I ever had with any of the rental car companies. Avoid Sixt even if they promise you better price, nothing is guaranteed. read more

My Family went to this Nightmare car rental place. They did not give them full details of their rental policy they drove all the way to the airport only to find that they could not rent the car not only that they froze money When they made their reservations that they can't get back until five business days. so their entire Father's Day weekend has been ruined . This company needs to do better but until then I don't advise using them Very disappointed read more

This whole company is a scam. They have sent me three "final" bills over the past month and continue to charge my card. Yet they never respond to any of inquiries. I am having to go through Amex to settle. NEVER DO BUSINESS WORH THIS CRIMINAL COMPANY. read more