OK, I'm giving two stars rather than one, because the car itself was fine and got me where I needed to go. BUT, I will never rent from Avis again. 1. When I ordered the car online, I first saw a price that looked very reasonable. I was about to click the button but I saw a message suggesting I sign up for membership to get an even better price. So I went to do that, and when I came back to order a car the price had doubled. I was afraid it would keep going up, so I just went ahead with it. Then the next day I was still bugged by this so I called customer service. The guy told me I should be able to get the original price, but he couldn't do it -- I'd have to bring it up when I returned the car after my rental. He promised me that he made a note about it and gave me a case #. 2. Went to pick up the car. The "intermediate" class car I'd reserved was no available. The woman at the counter offered me a mini-van. I did not want that because a) I wanted a trunk b) fuel cost c) Don't want to navigate around with a mini-van. Only when I suggested I could wait did she investigate and say a car would be available in half an hour. It ended up being an hour, but I was given a compact. This is smaller than the Intermediate I'd reserved, but she refused to lower my rate and insisted I had ordered "economy." I have the email to prove she's wrong. 3. The trunk button on the remote did not work, but I could open trunk from inside the car. Not that big of a deal, but, just another detail. 4. I had reserved/pre-paid the car for 3 days and indicated a time I expected to return it. On that day, I realized I'd need to keep it a few more hours. The rental price is per day, not per hour. But I called just to be helpful to let them know I'd be a little late in case that impacted another customer. I was told by Avis Customer Service that I'd have to pay for an additional day. I had little choice, so I accepted this. 5. When I returned the car, this woman was very nice and professional, but told me she could not handle issue #1. That I should call customer service. But she said my problem happened to customers all the time and I should get a reduction in price. ALSO: she told me #4 was a lie and indeed I was not getting charged extra. So, good news, but the call-center customer service sucks. 6. When I finally got home I called customer service about Issue #1. I was told that there was no note promising a price reduction, so he could not help me. He told me he could escalate it, and a supervisor would reach out to me within a few days. Nobody reached out to me. In short: The car was fine, but you can't trust their customer service. Never use Avis. read more

BE AWARE OF SCAM!! HORRIBLE EXPERIENCE. I reserved a full size SUV a few days ago. When I first arrived I was told my car is not available. However, there was a woman at the counter who claimed to be the manager said they could swap it with a EV with no additional cost. I was fine with the replacement but confused about the "additional cost" she was referring to. I knew the EV costs less. So I asked for a price difference refund because at the time that I booked my car, EV was $30 cheaper than the SUV. She refused and bluntly lied to me multiple times: 1) she said the EV is more expensive. When I corrected her and showed her the online quote of both cars for a later date since all inventories that day were fully booked so she had no proof, she said whatever price I saw online in the past has "expired" and she will only reference today's price which was not even available. I told her if I wanted to book an EV I could've done it a few days ago on a much cheaper price. I decided not to as I am traveling with my 2 year old so making stops to charge is less ideal. It was not my fault that the car I booked was not available so why would I have to take a financial loss to cover their mistake? She simply blamed the website. She then kept repeating herself asking me to reference to "today's rate" which was nowhere to be found. 2) she walked away and came back and started saying she tried to reach out to me in advance but the phone number on file was invalid. Later that day, when I called the Avis customer service to file a complaint, the service representative explicitly confirmed my cell number on file was correct. On the other side, this location never picked up their phone calls. There were two other groups of people at the same time in the office with me who were having the same issue - ordered an SUV but were offered to swap to an EV. The option was either wait an hour for the SUV (I was not even offered this option) or get the EV right away with "no additional cost" (keep in mind EV costs less). This could be a new way for them to rip off people by having their customers to pay more for a cheaper rental. DO NOT RENT A CAR FROM THAT LOCATION OR BE READY FOR YOUR TRAVEL PLAN TO BE RUINED. read more

Avis is very unprofessional. I booked a car two days ago. I've called five times to see if a car has been available the morning of and nobody is trying to help reserve or find another vehicle for my reservation. Honestly ridiculous. read more

I had a really disappointing experience with Avis. After returning the car, I was shocked to be charged $250 for "cleaning," even though we never took the car anywhere dirty -- no beach, no mud, nothing that would justify that kind of fee. What makes it even worse is that when we first picked up the car, it was already dirty on the outside, but we didn't make a big deal about it at the time. Now it feels completely unfair to be charged for something we didn't even cause. I really wish I had read the reviews beforehand, because it seems like this isn't uncommon for them to add unexpected extra charges. Definitely be cautious and double-check everything if you rent from here. read more

When I arrived, I was greeted by Sally. She was very knowledgeable and helped me navigate to the international terminal in a timely fashion! Very rarely do people have a good rental experiences but Sally went above and beyond and made this a seamless process! read more

I rented a luxury vehicle from Avis and initially was given a car that had an overwhelming cigarette odor, making it unusable. Because it was late at night, the vehicle was quickly exchanged. The replacement was a 2024 Genesis with approximately 60,000 miles and severely bald tires. The key itself was labeled indicating the tires were bald, which suggests this issue was already known before the vehicle was handed to me. Due to the late hour and the prior vehicle issue, we were focused on getting home safely and did not notice the tire condition immediately. The car also made abnormal noises while driving, and I was later advised by someone with automotive engineering experience that the vehicle was not safe to be on the road. When I contacted Avis, I was told they could replace the tire with a spare, which does not resolve a bald-tire safety issue and is not appropriate for a luxury vehicle. I then received conflicting information from different agents, including being told I would need to pay over $600 to have the vehicle towed for a replacement, even though the safety issue was not caused by me. Ultimately, I was offered only a two-day refund and told that was all they could do. What was most disappointing was not just the safety risk, but the lack of accountability or explanation. I was polite throughout and simply wanted to understand how an unsafe vehicle with known tire issues was rented out in the first place. Instead of addressing that concern, I was discouraged from continuing to raise a legitimate safety issue. This experience was extremely frustrating and concerning, especially after paying extra specifically to avoid problems like this. read more

Avis - Key says tires bald - Car Rental Near Me - Atlanta, Georgia

If I could I give a zero. I understand they are going thru renivations. I picked up a car had wait 40 minutes. The agents were eating in front of customers. The car I recieved I not rent to a loyal customer. It was filthy dents said full gass when lest than 1/4 I been using Avis since mid 80,s i have to say Avis needs not have there name on this place. In the future when in area Avis Budget I will pass on read more

The whole process. I've been standing in line now for 20 minutes, but already have a Rez and had already paid for it. 5 PM on a weekday, a line 20 deep, and three agents working. Horrible! read more

Rae was absolutely fantastic. She made the process go smoothly with a fun and fantastic approach through my entire interaction. Thank you!

Hidden fees, horrible customer service and predatory practices, this place has all the worst. Listed Upfront price was 500 less than actual price. Required insurance then wouldn't let us cancel. At least 3 hidden fees. When we tried to cancel the insurance we couldn't do it over the phone Customer service told us if we came in it would be removed we delayed our trip went in they said they couldn't remove it and customer service lied. They never intend to give you back the hold fee. They will figure out how to take it from you. read more

Rae was a huge help and was able to get me in and out in less than 10 minutes. I appreciate her professionalism.

If I could give no stars, I would. Made a reservation at 6:00pm. I pulled up at 5:59pm exactly only for both of the doors to be locked while 7 employees standing behind the counter looked at me pull on both doors. I let them know from the window that I had a reservation. They mouthed back that they were closed. How do you allow someone to book and reserve a rental car at 6:00pm if you won't let them in?? read more

Scammers!!! Please be aware they will allow you to make a reservation online and pay in full. Once you arrive they will then tell you all cars are sold out which many cars sitting on the lot. Please avoid this location! read more

Sales person was extremely rude and hung up on us because we were upset that a scheduled reservation was cancelled w/o notice until we arrived to pick up the car. Our reservation included every piece of ID and proof of funds and was accepted online. Worst experience ever. Never use them!!!! read more

be aware that if you are driving for uber, you need to have a credit card or be able to pass a credit check if using debit. They don't tell you this before arriving at office location. Staff was personable, service was inconvenient. read more

We had an awful experience at the Avis car rental in the Atlanta, GA airport. My cousin and I are seniors. She signed up for a rental on the AARP/Expedia site and was given a discount. We thought all was well until we got to the airport. First off they were swamped, and the staff was overburdened and not so helpful. They could use some training in communication with the clientele. One lady appeared to be running interference between the counter and the gentlemen prepping the cars in the garage. But she just wouldn't share or update the people waiting in line. So finally after 45 minutes we got our car. She quickly printed out a long contract, so light on the ink jet printer (I didn't know they still made those) it was virtually unreadable, and she hustled us off, too bothered to answer questions. Off we went but found out at the end of our rental week, they charged us for insurance every day. Note: we had filled out both online and on our phone that we did not need the insurance, our own policies covered just fine. So we opted out online. BUT apparently AARP/Expedia and Avis have some deal that it's automatic you get the insurance. Buyer beware...it's close to $40/day, making our week long car rental double! To me this is akin to elder abuse. Through AARP working with seniors, you would think they wouldn't advertise this link with Avis and their non-negotiable insurance stipulation. NOT GOOD. We will avoid Avis in the future. read more

Absolute car crash of a management job. Too few staff at the desk leads to hundreds of folks wasting hours of their journey and they do that BS unapologetically. Just awful. Avoid avoid avoid read more

Avis - An absolute lie. Queued for hours. Trash. - Car Rental Near Me - Atlanta, Georgia

AVIS location at 143 Courtland St NE, Atlanta, Georgia is a DON'T DO IT! I saw some bad review but made a reservation there anyway as their rates and alleged selection of cars were better than other locations near our hotel. I responded to the Email 24 hours in advance asking me to Pre Check in. I got my confirmation and welcome Email stating all was well the afternoon before my 10AM next day P/U.. On my way to pick up my car I got a call (22 minutes before scheduled P/U) saying they had "we have no cars for you" I asked about a substitute at least close to the type I reserved (AND HAD CONFIRMED ON PRE CHECK IN) but she said the same thing again ("We have no cars for you". I told her the pre check said all was well and I was on the way, they needed to find me a vehicle like the one I reserved a month earlier. The woman on the phone said "go to the damn airport, they got cars" and hung up on me The national customer service line told me there is nothing they can do and suggested I call around other franchises when I balked at them saying the rate would be over $140 higher due to last minute reservation. Talked to 2 reps on the national phone line and both said I could NOT speak to a supervisor and I could pay the current rate or call the franchises myself and try to work something out! Pathetic location, no concern for customers and no sense of responsibility to the business. read more

We made a booking months in advance, received multiple confirmation emails from Avis, and were turned away at pick up. We had to wait in a massive line to get the car before a salesperson came out and said they had no cars to rent and sent everyone away. We're scrambling to find alternative travel arrangements. We wouldn't rent with Avis again because this experience has taught us they are unreliable and unhelpful. read more

Terrible experience with Avis at the ATL airport. I couldn't find the Yelp entry for the airport Avis so I'm entering it here: 1. The website seems to work, but didn't register my reservation I made on the website several days before I flew out, so when I got to the ATL airport, there was no reservation. 2. The wait at the counter was 20-25 people deep with only 2-3 people working the counter. I checked on my reservation while in line and realized I had none, so 3. I made another reservation while in line and it too was not registered so when I got to the counter, I had to start all over. 4. The Tesla I reserved was not ready so I had to wait another 30 min. 5. When it was "ready" the car was dirty inside and out. There was BBQ sauce (I assume) on the INSIDE of the windshield and someone had clearly smoked in the car. 6. I emailed Avis about this and got an auto reply and still have not gotten a human replay. Avis at the ATL airport is clearly understaffed. There should be 6 people working the counter, not 2-3. The 3 people that I dealt with are competent and polite, but the staff size needs to double. The website has major problems that need to be addressed. I also couldn't find a CCS adaptor to charge the car. read more

Avis - This looks like BBQ sauce INSIDE the windshield. Car was also smoked in recently. Filthy inside and out when I picked the car up. - Car Rental Near Me - Atlanta, Georgia

terrible service, rudest staff. we had a reservation which they gave away and told us to wait an hour, ive never seen a rudest staff member. read more

I booked the car but at the pick up location they said they don't have those type of car only 40 more. I confirmed with agent it will be 40$ more total she said yes but at the end they chat me 40$ for the each day . They gave me a car not clean enough and totally smoked . Weed or sigarets all together. Like it was 5 years smoking inside! When I returned the car and left the charged me 400$ for the smoking... it's unbelievable. I needed to return to the location... waiter one more hour to prove my. They did not want to remove the charge . And one more the location for the drop off was completely different... even I was using Avis app... I was even call to representatives they don't know anything... 15 min later said me find drop box or leave the key inside... but I was waist another half hour asking ppl where is drop off location and find out it is in aventura and I can't just leave this car . The worst rental car experience read more

The worst car rental experience! Had a paid, confirmed booking only to show up to the rudest staff who simply stated they didn't have any cars available unless I wanted to pay an extra $1,000 for a 4 day rental. They refused to cancel and made me call Customer Service who wants to charge a $150 no show fee despite sitting in the Avis lobby! Lost my business forever! read more

My problem is with Avis as a whole, not just at Hartsfield-Jackson Atlanta International Airport. The SUV we rented smelled of smoke and wasn't as clean as it should've been. The check engine light came on. We had to pull over at a truck stop because of "engine over heating" warning. Spent about 6 hours back and forth with customer service. They were going to find another car that could hold all 5 of us, but decided that the nearest place was about to close, so they weren't going to contact them. The next place was at the Orlando Airport, 6+ hours away, so they said they would get us a tow truck and an Uber. They were going to keep in contact with us and let us know when the tow truck and Uber would arrive, but after another hour or so, I texted them back. They called back and said that they weren't able to get a tow truck until about 10 a.m. the next morning, but if we left the vehicle we would be charged with damage or if stolen. Never once did they offer hotel room and we had 3 kids with us. No way we were spending the night in the car! They finally told us that they couldn't get an Uber to come get us and that we would need to find our own way. They offered money vouchers to help pay for it, but that fell through also. We tried 5 different times on the phone with customer service but we were never able to verify and use the voucher. Somehow a tow truck (THANK YOU THOMAS BRYANT TOWING!!) contacted us and asked what was going on and said he would be there in about an hour. However, we still didn't have a ride to get to our final destination. My husband finally broke down and bought Greyhound bus tickets, but we still had to try and figure out how to get to the bus station 40 minutes away. The tow truck came. He talked with my husband about the situation and run around we were given with Avis and decided he would tow the rental AND give our family a lift to the bus station. Very, very nice and decent guy!! We get to the bus station and had to wait another half hour or so before we got going to the next bus station 4 hours away. After a, long, loud, and restless bus ride, we then had to get an Uber to take us to the airport so we could pick up another rental. We tell the Avis customer service in Orlando of the whole situation and they were no help either. As a matter of fact, they charged us for another rental and couldn't explain why we would need to pay vs exchange for a different car (why the heck do we pay for insurance if they aren't going to honor it when something happens to the rental?). One guy said that he was only going to charge us 50% and said to contact him by email if they charged us differently. Needless to say, they did not honor it, told us to call customer service to dispute and then they charged us for all the toll fees also! Does no good to dispute, because they "couldn't help us" either! After this long story, stay away from AVIS. They don't care about the customer and will not help if there's something wrong with their car! After the headache and trouble we had, they should've been more than helpful at accommodating and compromising on some of the charges, and even reimburse us for the bus ticket! read more

Absolute disaster of a business. Had a reservation for over a month and then they said there were no cars available. Wouldn't refund or set me up to pickup at another location. TOTAL SCAM!!! Would give it ZERO stars if I could. read more

Terrible experience. NEVER RENT WITH AVIS. I was stuck in a 2 hour line. The line went so slow you would think that it was a line of crippled snails. They started renting out cars to people when they didn't have the cars. They were giving things they didn't have. THAT is the dictionary definition of a scam!! there are a total of 2 people manning the counter. The third said she was going to the bathroom but dipped instead. Honestly, I would too when the crapshow was as bad as this is. read more

My review is not regarding a rental as I was never a customer. But rather a stolen vehicle! My personal vehicle was left with valet, with valid credentials and then rented out as a rental car for several hours. With no remorse or resolve. And to make matters worse, when my vehicle was returned 5 hours later, the customer had clearly been drinking unauthorizedly driving a vehicle that they had not one ounce of coverage on. I was outraged and only offered to be reimbursed for a fill-up of gasoline. read more

Bait and Switch beware!!!!!! when you get to the location, they tell you that the car you reserved might not be in by the time your reservation starts. even though you come really early. You can pay more for a larger expensive car that they do have. I heard 3 people in front of me with the same story. They say they will reroute you to their airport location. I ask will they pay for the $20 Lyft ride to get there no. Will they account for the time you sit and wait or travel time. no. most people leave and try again the next day because they are poor. it's extremely sad read more

Absolutely the worst place . Tney will scam you like the tney scammed us! You will book in advance and by the time you'll arrive they will tell you they don't have a car for you unless you wanna pay more for an upgrade. It'll ruin your vacation like it did with ours. They will send you to a different locations and there is no guarantee there will be a car. I wish I would read reviews before. That was a very disappointing surprise. And once you'll call customer service, they won't be able to help you. Avis Is the worst rental place. Don't rent with them. Bunch of liars told us they called me, but nobody called me in advance. I wish you'll go out of business.!!!! read more

I prepaid my car couple moths ahead, but when we arrived to pick it up, they said: "I have no cars for you. Go to the airport" No apology, no options. They ruined our day. To cancel my reservation, I had to be on hold with customer service for a long time. And the customer service was also useless. read more

Do not rent from this facility if you can find any other rental car company. They are scam artists with deceptive business practices. I booked a car through the AVIS site, they took my pre-pay and then refused to give me a car because it was one way to ATL. They should have at least had the courtesy to call me, but waited until I spent UBER money to get to their crappy facility. I stood my ground for an hour and finally got a car because they wanted to close on a Saturday at 2pm and I was not leaving without a car I booked. It was not exactly what I booked in way of size, but the worst part is that they knew it was an older, filthy, smoke filled car. I have been sick since I got in the car and they knew exactly what they were doing as the last laugh. They are disgusting people and I hope no one ever rents from them. read more

Do not rent through Avis. We picked up a car there for the Master's golf tournament drove to Augusta and back. The car was fine but it had 50k+ miles. It had a rub mark on the bumper when we picked it up. I dint check paper work to see if it was noted. We returned the car and no one said anything. A week later I got a $250 extra charge for cleaning. I protested and they said the had evidence that the car needed to be cleaned I protested again and the changed the claim to misc and sent a pic of the bumper. There are other reviews where people have the same complaint. Also for $250. It's a scam!! read more

Juat no. Booked a car days in advance and had to come three hours to get it, just to fond out that they didnt have a single car available for rent. No one called me to notify me and no one offered any further help. Terrible customer service. Waste of time. read more

We delivered the car, she gave us our receipt and after 30 minutes she charged us $522. I went to the office to find out the reason for the charge and the girl on staff said it was because of my dog's hair. I told her it was my service dog and that my dog ​​was only in the car for 5 hours. Imagine how little hair there could have been. I have videos of how I left the car. However, she told me that section 1.3 applies, but that section is about smoking and vaping or any substance. It has nothing to do with my service dog's hair. I called Avis customer service and they were very kind. I explained the situation. They asked me for information and they did cancel the charge. The staff definitely does not have the empathy and knowledge of the rules. They should improve. read more

Avis - the article that the girl used to charge me $522 - Car Rental Near Me - Atlanta, Georgia

The worse location I have ever visited. The staff and managers, especially the petite light skinned lady, are very rude towards customers. They do not practice good customer service. The moment you walk in you are met with bad attitudes. I used to frequent this location because it was the closest to my home. However, I will no longer be patronizing this establishment. I've concluded that the people who work there are bad for business and will never change. I would rather drive further out than to subject myself to such nonsense and distasteful behavior. read more

I took the train 2 hours to get here. To be yelled at by the store staff that they have no vehicles. They gave me a number to call. I called the number. Customer service said they have vehicles at this location. I said they do not have vehicles. Customer service said go back in so I can talk to them. I went back in. Customer Service told the lady at the desk that they do have vehicles and she started yelling at him saying they do not have vehicles and she has done talking to him. Do not go to this location. You will only waste your time and be yelled at by a very unprofessional staff. read more

Sent us to rural Alabama with an electric car we didn't ask for, and no charging cord or adapter and then wouldn't help us...we had to park it overnight 30 min from our accommodations and borrow a relatives car. Told us that to help we needed to drive back to Atlanta (our car had 10miles left on it) and also pay extra $600 to exchange cars. read more

Straight trash! "We don't have any cars" But I have a reservation. "call customer service" read more

Worse experience ever. I reserved a Tahoe. Was given a mini van and charged the same rate. I was scheduled to leave town and had no choice but to accept. The vehicle was filthy. It needed an oil change and washer fluid. When returning; There's no outside signage directing customers. Once I turned into return lot; I noticed there was only one very tight parking spot available. I'm just returning from a two week road trip and headed to work- so I left the rental behind the spot and proceeded to gather my belongings. I was then ordered by a rude employee to park the car. I asked him if he could do it for me and he stated no- you'll have to do it. I was already out the vehicle with a book bag and tote in hand. I proceeded to ask the manager if she could help me; when another rude employee shouted from the other side of the lot - basically ordering me to park this mini van in this very tight parking spot. Thank God for the manager who told them both to stop arguing with me. I'm still upset. I spent $4700 for this rental that didn't meet my expectations and wasn't what I reserved. The least I could've hope for was a seamless return. If there was signage - I didn't see it. I think I'll stick with Sixt or Enterprise in the future. read more

The worst place ever. Avoid this place. I had a reservation set over a month in advance. I received a call at 8am as I was approaching the location that they didn't have a car for me. When asked when a car would be available to fulfill my reservation, they said to go elsewhere. As a President's Club member, that did nothing for me. Ended up wasting 2 hours finding another reservation at the airport and spent more on Uber going back and forth than the cost of the whole freaking rental. Avis is the worst, and places like this and employees who don't care make it that. Go elsewhere as they told me for your rentals. read more