I typically rent from Hertz because they're usually a little cheaper and I have higher status…read more However, the last two rentals I booked were through Enterprise, and I was very pleased with the service. They called several times to confirm my rental pickup and even made sure I understood the rental process prior to arriving. The two individuals that helped me were very kind, and made sure I felt comfortable with the rental agreement. Overall, my cars were clean and had all of the bells and whistles I needed while on my respective trips. I also loved that during the rental period, I received text messages with service numbers in case I bumped into any issues. Glad this location is close to me, as I plan to use Enterprise more often.

Quick easy experience, super friendly staff, and helped me out with the lil nuisances. I…read moreappreciate yall!

i would not recommend this rental company to anyone. They are the worse. Its hard to talk to anyone…read moreon the phone and when you file a complaint they don't provide you with a confirmation number and not to mention as I told the gentleman I'm disable several times and can they expedite my complaint was told no. unbelievable.

I am at Atlanta airport, and the rental line is excruciatingly long. There are empty bays were…read moreagents could be assisting customers. Periodically someone comes to the line to offer us water, it takes that long! If you're a gold member, they whisk you away to someplace special for an instant car. When I got on the line, they were over 85 people ahead of me. Atlanta airport hurts sucks.

Getaround is the easiest car sharing app for the renter and the host. Unlock the vehicle with your…read morephone, no personal contact required.

I was charged additional fees unfairly. The host claims I was smoking, but I don't smoke at all…read more It's giving they keep a lighter hidden in a place you'd never look so they can say it was yours. I will be contacting my bank regarding this. Also the amount of the car isn't worth it. They say oh, we have an hourly rate but they don't. You may as well pay for the whole day again.

Great experience. lost and found is a pretty decent system. they were able to find the item I had…read moreleft in the car fairly quickly. Very awesome selection of vehicles and the usage of their business is very straight forward and convenient

It was such a pleasant experience as always when I rent a vehicle at this location. Staff members…read moreare very professional and extremely accommodating.

When I arrived, I was greeted by Sally. She was very knowledgeable and helped me navigate to the…read moreinternational terminal in a timely fashion! Very rarely do people have a good rental experiences but Sally went above and beyond and made this a seamless process!

OK, I'm giving two stars rather than one, because the car itself was fine and got me where I needed…read moreto go. BUT, I will never rent from Avis again. 1. When I ordered the car online, I first saw a price that looked very reasonable. I was about to click the button but I saw a message suggesting I sign up for membership to get an even better price. So I went to do that, and when I came back to order a car the price had doubled. I was afraid it would keep going up, so I just went ahead with it. Then the next day I was still bugged by this so I called customer service. The guy told me I should be able to get the original price, but he couldn't do it -- I'd have to bring it up when I returned the car after my rental. He promised me that he made a note about it and gave me a case #. 2. Went to pick up the car. The "intermediate" class car I'd reserved was no available. The woman at the counter offered me a mini-van. I did not want that because a) I wanted a trunk b) fuel cost c) Don't want to navigate around with a mini-van. Only when I suggested I could wait did she investigate and say a car would be available in half an hour. It ended up being an hour, but I was given a compact. This is smaller than the Intermediate I'd reserved, but she refused to lower my rate and insisted I had ordered "economy." I have the email to prove she's wrong. 3. The trunk button on the remote did not work, but I could open trunk from inside the car. Not that big of a deal, but, just another detail. 4. I had reserved/pre-paid the car for 3 days and indicated a time I expected to return it. On that day, I realized I'd need to keep it a few more hours. The rental price is per day, not per hour. But I called just to be helpful to let them know I'd be a little late in case that impacted another customer. I was told by Avis Customer Service that I'd have to pay for an additional day. I had little choice, so I accepted this. 5. When I returned the car, this woman was very nice and professional, but told me she could not handle issue #1. That I should call customer service. But she said my problem happened to customers all the time and I should get a reduction in price. ALSO: she told me #4 was a lie and indeed I was not getting charged extra. So, good news, but the call-center customer service sucks. 6. When I finally got home I called customer service about Issue #1. I was told that there was no note promising a price reduction, so he could not help me. He told me he could escalate it, and a supervisor would reach out to me within a few days. Nobody reached out to me. In short: The car was fine, but you can't trust their customer service. Never use Avis.

Great customer service at this Enterprise location. The service agents are very accommodating and…read morehelpful.

They quote you a price at pick up and change it at drop off, I wouldn't rent from this location…read moreagain.

Time sensitivity. Not employee's fault. Not enough people were there to handle demand.read more

Terrible. No one at the front desk. Waited 2 hours in the lobby for them to tell me a car wasn't…read moreavailable. Ended up cancelling. Will never book another rental from them again.

Customer service is responsive. However very little room for changing anything last minute or…read moreadjusting plans. Don't know if there is a better experience out there, but they sell themselves as a better experience than hertz or others, and really just the same.

Our experience with SIXT suggests potential improper retention of funds following bogus car rental…read moredamage reports and subsequent claim cancellations, which may indicate a broader pattern of consumer deception or a systemic issue within SIXT's claims process. As Virginia Surety covered this claim in January of 2024 (per our Chase Sapphire Reserve benefits), my concerns aren't about a refund for myself, but (1) whether Virginia Surety has been reimbursed for the January claim payment since the damage report was canceled by SIXT on April 16, and (2) whether SIXT is potentially committing widespread insurance fraud based on various other customer reviews that are similar to my negative experience. I have finally posted this public review because I emailed claimsmanagement-usa@sixt.com on April 16, April 19, July 19, and November 1--and have yet to receive a response.