Robert the manager here has been fantastic to work with as I have had a complex insurance case…read morerequiring multiple extensions. He has been easy to communicate with and ensured that the process moves as smoothly as possible. I had an issue with the first car I received and Robert made sure that I was taken care of with a nice replacement car for a long-term rental. A+ service, Robert! On a side note, I'd suggest requesting a car that has NOT been smoked in. My first car had a heavy smell of cigarettes and the replacement still had a slight lingering smell. Definitely be aware if you are sensitive to this like I am.

I typically rent from Hertz because they're usually a little cheaper and I have higher status…read more However, the last two rentals I booked were through Enterprise, and I was very pleased with the service. They called several times to confirm my rental pickup and even made sure I understood the rental process prior to arriving. The two individuals that helped me were very kind, and made sure I felt comfortable with the rental agreement. Overall, my cars were clean and had all of the bells and whistles I needed while on my respective trips. I also loved that during the rental period, I received text messages with service numbers in case I bumped into any issues. Glad this location is close to me, as I plan to use Enterprise more often.

Easiest and most pleasant car rental experience ever. I am so glad I decided to come here to get…read moremy rental instead of going to the crazy airport. This location is inside the Marriott on 14th St, on the 2nd floor (just go up the main elevator and take a right U-turn and see their little cubby). I was taking a road trip to Savannah and since my car is getting some age on it, I opted to rent. I called ahead and they were more than happy to come pick me up from my house (even though I was a little beyond 5 miles which is their allowable range). Apparently, they also reimburse taxi rides to their location up to $15 with a receipt. The girls took great care of me and there was no line to contend with. My car was exactly what I requested. To return the car, you park in the garage behind/below the Marriott and go down to P4--they have Hertz designated spots. They do have a key drop on the 2nd floor if it is after hours. Keep in mind they only have one person staffed on Saturdays from 8-12 and weekdays I think they have 2 people there until 5pm. Save yourself when you can and come here to make your life easier. BTW, they were happy to take me home again too when I returned the car. Thanks girls!

i would not recommend this rental company to anyone. They are the worse. Its hard to talk to anyone…read moreon the phone and when you file a complaint they don't provide you with a confirmation number and not to mention as I told the gentleman I'm disable several times and can they expedite my complaint was told no. unbelievable.

I really like using this app. It is so convenient and affordable…read more After tac, you really are spending about $5/hr. All you need is a valid drivers license and to pass a quick background check. I've been using it to make money through Uber on the weekends. It's one of the best apps I've used this year and the customer service is amazing and understanding. Use my referral code for $20 off your first ride! https://www.getaround.com/invite/92b9da1a-66fe-5d61-b2ea-f80ad555a711

Getaround is the easiest car sharing app for the renter and the host. Unlock the vehicle with your…read morephone, no personal contact required.

Great experience. lost and found is a pretty decent system. they were able to find the item I had…read moreleft in the car fairly quickly. Very awesome selection of vehicles and the usage of their business is very straight forward and convenient

It was such a pleasant experience as always when I rent a vehicle at this location. Staff members…read moreare very professional and extremely accommodating.

OK, I'm giving two stars rather than one, because the car itself was fine and got me where I needed…read moreto go. BUT, I will never rent from Avis again. 1. When I ordered the car online, I first saw a price that looked very reasonable. I was about to click the button but I saw a message suggesting I sign up for membership to get an even better price. So I went to do that, and when I came back to order a car the price had doubled. I was afraid it would keep going up, so I just went ahead with it. Then the next day I was still bugged by this so I called customer service. The guy told me I should be able to get the original price, but he couldn't do it -- I'd have to bring it up when I returned the car after my rental. He promised me that he made a note about it and gave me a case #. 2. Went to pick up the car. The "intermediate" class car I'd reserved was no available. The woman at the counter offered me a mini-van. I did not want that because a) I wanted a trunk b) fuel cost c) Don't want to navigate around with a mini-van. Only when I suggested I could wait did she investigate and say a car would be available in half an hour. It ended up being an hour, but I was given a compact. This is smaller than the Intermediate I'd reserved, but she refused to lower my rate and insisted I had ordered "economy." I have the email to prove she's wrong. 3. The trunk button on the remote did not work, but I could open trunk from inside the car. Not that big of a deal, but, just another detail. 4. I had reserved/pre-paid the car for 3 days and indicated a time I expected to return it. On that day, I realized I'd need to keep it a few more hours. The rental price is per day, not per hour. But I called just to be helpful to let them know I'd be a little late in case that impacted another customer. I was told by Avis Customer Service that I'd have to pay for an additional day. I had little choice, so I accepted this. 5. When I returned the car, this woman was very nice and professional, but told me she could not handle issue #1. That I should call customer service. But she said my problem happened to customers all the time and I should get a reduction in price. ALSO: she told me #4 was a lie and indeed I was not getting charged extra. So, good news, but the call-center customer service sucks. 6. When I finally got home I called customer service about Issue #1. I was told that there was no note promising a price reduction, so he could not help me. He told me he could escalate it, and a supervisor would reach out to me within a few days. Nobody reached out to me. In short: The car was fine, but you can't trust their customer service. Never use Avis.

I reserved a compact car for our short weekend staycation. I called ten minutes before I arrived…read moreand she confirmed it was ready. When I arrived, she said the car isn't available but will UPGRADE me for additional $50 to a mini-van!!! WHAT!!!

I had an outstanding experience with Nyla at Enterprise Car Rental. The vehicle I originally…read morereserved wasn't available, but she immediately communicated the situation, kept me informed, and worked hard to find other options that met my needs. Her communication was excellent from start to finish, and she truly went above and beyond to make sure I was taken care of. Nyla's customer service is exceptional. She was professional, friendly, knowledgeable, and genuinely cared about providing a great customer experience. She has the personality and skills of someone who would excel in sales, and I can absolutely see her becoming a manager in the future. If not already, a promotion is definitely in her future. Thank you, Nyla, for turning what could have been a frustrating situation into a positive experience. Enterprise is fortunate to have you on their team!

While in Atlanta we had decided to get a rental car from enterprise because our rental car had…read morefailed through from another rental place. We had decided to book this rental car from a stand alone store since the airport didn't have anything available and we were able to take this car back to the airport. When we arrived to the store to pick up the car the process had went really smoothly. The worker had explained everything to us . We did notice that there was a piece from the bottom of the car that was hanging. We had pointed it out to the worker and she said we wouldn't be charged and that they knew that. Overall we didn't have to spend much time here. Surprisingly we were in and out within 15 min or less. If you are looking for a place with good customer service than check this place out.

I want to shoutout the MVP's Chrishelle & Jonathan at this location. If it's in their power, they…read morewill do their best to help you get what you need. I've been coming to this location for years and it's one of my faves in the city.

I had a very disappointing experience at the Enterprise location on Howell Mill Road…read more The first time I rented from this location, the experience initially seemed friendly. I reserved a specific vehicle through the 1-800 reservation number, and Enterprise called the rental office to confirm that the vehicle I reserved was available. However, when I arrived at the location, I was told that the vehicle was not available. Instead, I was offered a vehicle that was so small that I would have not been comfortably driving. I called the 1-800 number, and they contacted the rental office. Surprisingly, the vehicle I had originally reserved suddenly became available. This entire back-and-forth process took approximately two hours, when the situation could have been resolved much more quickly by simply providing me with the vehicle that had already been confirmed. Two weeks later, I needed to extend my rental and specifically requested to keep the same vehicle. After waiting approximately 30 minutes, I was told by the manager that the vehicle had already been rented to someone else. However, I could see the vehicle in the back of the location being washed, which made the explanation difficult to understand. I was then offered another smaller vehicle. Unfortunately, the vehicle was dirty, had food left inside, and had an unpleasant smell. What made this even more disappointing was that the vehicle was presented to me by the manager in that condition. At that point, I decided to decline the vehicle altogether and take my business elsewhere. Based on these experiences, I believe the management and staff at this location need additional training in customer service, communication, vehicle preparation, and handling customer reservations. Customers should not have to spend hours going back and forth to receive a vehicle that was already confirmed, nor should they be offered a dirty or unacceptable replacement vehicle. I hope Enterprise takes this feedback seriously and addresses these issues so future customers do not have to experience the same problems.

Customer service is responsive. However very little room for changing anything last minute or…read moreadjusting plans. Don't know if there is a better experience out there, but they sell themselves as a better experience than hertz or others, and really just the same.

Our experience with SIXT suggests potential improper retention of funds following bogus car rental…read moredamage reports and subsequent claim cancellations, which may indicate a broader pattern of consumer deception or a systemic issue within SIXT's claims process. As Virginia Surety covered this claim in January of 2024 (per our Chase Sapphire Reserve benefits), my concerns aren't about a refund for myself, but (1) whether Virginia Surety has been reimbursed for the January claim payment since the damage report was canceled by SIXT on April 16, and (2) whether SIXT is potentially committing widespread insurance fraud based on various other customer reviews that are similar to my negative experience. I have finally posted this public review because I emailed claimsmanagement-usa@sixt.com on April 16, April 19, July 19, and November 1--and have yet to receive a response.