Absolute worst rental car experience. I am a regular business traveler and user of Avis as an Avis…read morePreferred member for 6 years now. Same guy checked me in and out. Upon return I arrived 20 minutes before I needed to return my vehicle and then proceeded to wait over 30 minutes at the counter. I shouted to see if anyone was in the back, called Avis national, Avis customer service, the location's phone number, the manager's phone number (which was just the generic line again), and emailed the manager. The guy then pops out from the back closet all of a sudden without any apology and says "it happens". Still never admitted fault. Don't rent from this location and absolute screw from Avis today on New Year's Eve.

If I could give Avis Rental ZERO stars I would. DO NOT RENT FROM AVIS RENTAL CAR REGARDLESS OF THE…read moreLOCATION. I wish I had read these reviews before i booked with them as there seems to be a pattern. The entire company is completely unethical, has zero integrity, and should not be allowed to operate as a business. I booked a reservation with Avis on 10/13/2025 for 10/18/25. I received a call hours before I was scheduled to pick up the vehicle and was told they had no cars in inventory, despite my reservation AND PREPAYMENT. I had a family emergency and needed to travel this specific date. Avis would not accommodate me in any way for THEIR error, refused to give me my money back so I could make other travel arrangements, and one of the staff members hung up on me when I asked to speak with someone higher up. I called back several times and eventually got a Supervisor named Vienna, who was completely incompetent and offered no assistance or accommodation at all. She wanted me to pay an additional $200 to switch the reservation to another location, and aside from that option, offered no other accommodations. I was left with no options but to cancel my reservation, and was therefore unable to make my trip which costed me additional monetary losses because I was not able to be where I was supposed to be to make good on other appointments. Avis has terrible customer service, unprofessional staff, and unethical business practices. DO NOT WASTE YOUR TIME AND MONEY. Go somewhere else...anywhere else.

The manager and the whole team at this branch is awesome! I…read morehad to take my truck to a shop to get something fixed. Rented a car here, they offered to bring it to me to the auto shop and when returned, they offered the same. Great experience!

Absolutely horrible. I booked a car with a confirmation number, ubered to this location and was…read morerudely turned away due to no cars and was not helped at all. Will never use enterprise again. 0/10 service. Do not recommend.

This location disappoints every time ! They never have any vehicles, the vehicles are never cleaned…read moreto its full potential. Also, the customer service is even more disappointing. Everyone appears to have an attitude extremely not empathetic to the fact that not having fleet is highly frustrating for a customer. What I always think would be convenient considering I live close, is always an extreme waste of time.

They took my money and didn't have a car for me. Sent me to the airport. They tried to charge me…read more$500 more. Absolutely horrible.

I will never rent from this business again. I believe in all fairness but this by far thee worse…read more I made reservations online for a very reasonable price. Being that this particular rental was not personal but business I had to make sure everything was accurate. Of course I'm only allowed a certain amount per diem. I called in advance (Days before pick up date) to make sure I have the correct amount and double check for any hidden fees. Everything was cleared, I was good to go and submitted everything to my boss. I arrived at the location for pick up slightly early (I did not mind waiting for my car to get ready) and upon renting the car the young lady informed me the correct rate (including taxes and etc) for the rental. I swipe my card for what I was told. Moments later the other gentleman at the counter asked about insurance, I inclined but specify I needed the cheapest rental insurance simply because if anything were to happen my job would cover me. Well unfortunately the young man didn't throughly explained the pricing because my account was nearly in a negative shortly after. After receiving my car (not knowing my card was being charged multiple times) I realized the key remote did not work, I was already informed that there were stains but I wasn't aware of not being able to utilize the trunk. In order to use the trunk you had to pull the gas and trunk level at the same time because obviously something was wrong. Overall it was a disaster. My car was a disaster. I'm still awaiting for my refund and now I may have to get a replacement card because my bank sent me an alert stating Thrifty attempting to take additional funds. I refuse. I'm warning you all, please ask what exactly you are being charged for.

I love this Thrifty Car Rental location. The service is great as well as the cars. I live on the…read moreopposite side of town to rent from this location. Why? Because my family and I are treated like valued customers each and every time.

Shout out to Jamier, a Kennesaw Student interning that took care of my account today. Professional…read moreand great service which was much appreciated today.

Not gonna lie it stared off kinda rough but thankfully it ended on a high note. Thanks to the staff…read moreand keep up the great service.

This is for the Hertz Uber office. The most ghetto and unprofessional individuals EVER. Apparently…read moreBrandon is not there any longer. He provided decent service. These women that work there now are the ABSOLUTE WORST and give no effort to being professional or courteous. They will shout at you that they have no cars available and that you need to sit, wait and be quiet. They will answer questions RUDELY. They treat customers as low class citizens. Would give a zero rating if possible.

Not going lie, location is very suspect and I was disappointed they did not have the Hybrid Camry I…read moreallegedly reserved. However, kudos to the you g man working this location all by himself. Answering phones, dealing with customers walking in and on the phone. Promote that young man! Edit to add his name Jon

Beware!! Desk Agents will misrepresent add on insurance as for your rental duration @$69.99 and not…read moreclarify that it is 'Per Day' and then have you sign the rental contract locking you into the 'Per Day' charge. You then call customer service after being presented with the bill and they will not change the charges to reflect what you were told at the counter. Hertz is running a CON @ the Counter! I will never use them again and have always been happy with using them in the past but NOT ANY MORE

First off I'd like to state the staff was friendly and courteous at this location. The reason for…read morethe two star rating is for two reasons: The place looks like a dump, literally. The entire infrastructure of the lot and building are borderline dilapidated. The "Budget" sign looks like it was created in biblical times. The selection of vehicles were very slim, went in looking for an SUV and you could tell inventory was low. Luckily we got an SUV here for work related reasons. If I were looking for a personal vehicle to rent and were paying out of my own pocket, I wouldn't even bat an eye coming here. Just icky.

I wouldn't recommend anyone rent from this location. They are unhelpful, fraudulent, and greedy. I…read morewas charged for a class higher than the car that I received and I was charged for fuel even though I returned the car on fuel. The close out receipt even showed that the car was returned with a full tank. This was my worst car rental experience ever.