"My lord, that vet was the single posh-est person I have ever met in my LIFE!" hissed my husband as we left Village Vet and headed up to the pub to await news of our poor, sick little kitteh. This kind of impressed, mildly reverent awe seemed to be the theme of the day, as the class, professionalism, and kind attention afforded to us by the staff made what could have been a deeply depressing and stressful experience into something that actually wasn't too bad. We brought our poor, ill little buddy in with potential lily poisoning (Lilies are super duper toxic to cats--who knew?) and after his initial appraisal and assessment, we were sent off to kill an hour while we awaited the results of his blood tests. We returned after a good pub lunch up the road and got the news that the cat was doing well but would have to stay over for a few days. As neurotic of a cat-mama as I am, I actually felt ok leaving him in the care of the Village Vet staff. The facilities were quite nice, the staff were brilliant, and the selection of organic pet foods and feather-y toys on springs caused me to geek out and unnecessarily spend too much money. Everyone had very, very posh accents, so I felt that I ought to spend more money than I could really afford to so that I feel like I fit in there. We've been getting regular phone updates from the Reception team as to our little guy's progress. Every person who has phoned us with updates has been upbeat, friendly, and knowledgeable about our kitten's health situation. We're expecting to bring him home tomorrow night and I can't wait to cuddle him like the cuddly little thing he is. read more

I have never written a negative review before, as I generally believe most people are trying their best. Unfortunately, my experience with Village Vet Hampstead put my dog's wellbeing at risk due to a lack of organization and poor clinical follow-through. I attended this clinic despite seeing several negative reviews, hoping my experience would be different. Unfortunately, those reviews proved accurate. I provided Village Vet with my dog's full clinical history from the US. Despite this, they refused to prescribe the medication she needed to treat an active UTI until lab results returned, assuring me the results would take 24-28 hours. Three days passed with no communication. I went into the clinic in person and was told at reception that they would follow up with the lab and contact me. I still heard nothing. I returned again the following day. At that point, I still had no answers about her cultures and no medication was provided--yet I was charged £150 for the culture + £70 consultation fee regardless. The lack of urgency, communication, and accountability was deeply concerning, particularly given that this involved an untreated infection. I am sharing this review to help other pet owners avoid a similar experience. For comparison, Highgate Veterinary Clinic was an excellent alternative. The vet was compassionate, thorough, and spent approximately 45 minutes with me and my dog to ensure she fully understood her condition and treatment needs. They are independently run, which may account for the clear difference in care. read more

The team at Village Vet Hampstead have been amazing providing excellent care for our 13 1/2 year old Shiba Inu who has multiple health issues. I especially have to thank the Anaesthesia team lead by Danielle O'neill, they gave Maya, our Shiba the best, genuine care and attention anyone could ask from a medical team. Thank you so much for all your hard work. read more

This is basically a financial institution charging WAY more than necessary. AVOID AT ALL COSTS read more

The vets took great care of my bearded collie for many years, and were incredible when he was taken ill in the night one time, and for all their care over the next few years when he was old. read more

Not a great experience. Find another vet. Staff is pretty unfriendly and participate in price gouging

The head vet is great (she's especially good at checking in with elderly clients) but the locums can be awfully insensitive. Prices are higher than other area vets. read more

They are incompetent. Am seeing a solicitor. My cat's leg is permanently messed up due to their not giving me a referral to a surgical vet in my new city -- eventually, the pins (the use of pins over a cast is another problem) caused a huge, stinking infection and became loose. Village Vet eventually responded to my panicked emails and said their silence was because the surgical vet had been away in August and no one took over her work load or would respond to me. Another unrelated issue: I closed my HSBC account a couple weeks ago, after the first payment towards their bill had been taken out, and was going to move the payments to my main bank account well BEFORE the second payment will be due. Closing my HSBC account was unrelated to any issues with Village Vet. However, without trying to contact me even once, Village Vet has thrown my account to a collections agency. This, even though I haven't missed a payment and did not intend to miss a payment. Presumably, they read my bad review on Google Plus and just assumed that I closed the HSBC account in order to not pay them. Ridiculous. I took Charlie to them for over eight years and this is how they treat me. It is hurtful. read more

I had cause to call Village Vet in Belsize Terrace, Hampstead, in late January 2020. My usual vet is not a 24 hour practice but it does give the number for Village Vet on their ansafone, should you have an out-of-hours enquiry. I spoke to Lotte at close to midnight, and she was sensationally calm and reassuring. One of my cats had come in with a swollen forehead, so bad, that it was also affecting his eyes, which were half closed. I could see no obvious puncture marks from a possible bite but Lotte seemed to think that this was the most likely cause. Lotte gave me good advice which I took despite feeling anxious about the well-being of my cat. Walrus (my cat), is at my usual vet having the abscess drained and treated with antibiotics. Thank you Lotte for your excellent advice and kindness. You would be an asset to any veterinary practice. read more

money hungry, and worst vets ive ever used! disappointing experience! avoid this clinic

Diagnosis seeking process is not good, led may times by inexperienced vets. Incredibly disorganized place, with reception assistants not knowing ever what's going on. It's not cheap for the service and Ive never felt comfortable leaving my dog there. read more

Disgrace of a vet clinic that mistreated my puppy, administered a routine vaccination roughly, almost administered another vaccine when it was not due. This caused my puppy to have a serious seizure and required overnight care and to be monitored at the clinic. Our puppy then checked out the next day after a traumatic night of blood tests, and we were not informed of the 3 x clip patches made into him and patches of his fur removed to administer an IV or blood test. He also had bowel issues due to the stress, which the clinic refused to support us with in the following days. Despite raising serious complaints with the clinic, they have refused to take responsibility for their actions or offer any support or compensation. I will never wish for my dog to be treated at this clinic, and urge all owners considering this clinic to beware their rough, money-grabbing, inconsiderate ways of treatment. I particularly want to mention Dr Francesca Verney MA VetMB MRCVS , Dr Mary, Dr Catherine and Dr Allard de Kam, Clinical Director who have been an absolute disgrace, completely inconsiderate, and should never be permitted to treat pets. read more

I had the misfortune to bring my little dog here after an accident. A friend called ahead to alert them of Jake's condition. "Is he aware of our fees" was the first question. After the paperwork was complete Jake was taken from me & I was ushered into a small room. After what seemed an age a nurse appeared to tell me they were trying to get fluids into him but as I was not insured I would need to sign a piece of paper that had £1000 hand written on it . I was told he would need to stay in for "2 or 3 nights". My little dog hates being on his own. He stresses. I told her I would not leave him there. He would come home & come back everyday. I did not sign. 10 minutes later I was told Jake was gone. I never saw a vet. Receptionist & 2 nurses. No vet. Cost £181.01!!!! To ask someone to sign at such a time I believe is cruel & insensitive. Steer clear if you can. read more

Yesterday (24-09-2012) as part of my daily routine I let my beautiful blue budgie of one and a half years out of his cage to fly around the house. I briefly went upstairs to get something from my room when I heard a thud. I rushed downstairs and saw him laying just in front of the patio door. He was still alive but his legs were not functioning. I was extremely upset to see him so helpless. Although he was still alive I was really scared for his life and took him to the Village Vet in Hampstead at 6.15pm. I could not believe it but I was kept waiting for 30 minutes. We were then seen by veterinarian Jess Brown. She took an embarrassing 2 minutes to complete the consultation where all she did was touch his legs and say that the legs were not broken and that it will be ok. She proceed charged us an extortionate £46.90 which I feel is a disgrace for such poor customer service. Today I went in to make a complaint but again they kept me waiting for another 35 minutes to which was extremely frustrating and baffling to me. In conclusion as a result of her oversight yesterday evening at around 10pm my budgie died :-( and I STRONGLY RECOMMEND THAT YOU DO NOT GO TO THIS VET!!!!!!!!!!!! read more

They are all about money and only money. They rinsed us out and when we had no more as our insurance didnt cover it, they didnt want to know. We had paid them everyting as we went along but this last payment we didnt have enough as it was an emergency and we said wed be in to pay that week but they would not give her the meds she needed as we couldnt pay. Also the first treatment she had with them for an ear infection which shed been treated for fine over the years, led to her death. As one of the staff said, you wouldnt go to Tesco and not pay there and then. Nice attitude to a living creature that was suffering. read more

Last week I found a dog running in the road late at night. I took the dog to Village vets to be scanned to see if he was chipped. He was but there was no answer from the numbers so I said I would take him home and left my number for them to call me if and when they got hold of the owner. As I went to walk out the jumped up little vet nurse grabbed the dogs lead and told me I was not to take the dog home as she wanted to call the dog warden! As I work in rescue I knew I could keep him for 7 days if I let the dog warden know where he is. I left with the dog and within minutes the vet called me and demanded I take the dog back otherwise she would call the police! She then left a message on my phone to say that she had reported me to the police. I can't believe a vet practice could behave in this way. I would never trust this surgery with my pets. The dog is still with me and will go to my friends Sanctuary to be re homed. read more