Never too good but in recent years going down in quality and obsessed with taking money from you…read more After being a client for years I decided to go to another vet. I recommend to go to another vet, there are many brilliant vets in the area.

I cannot think of asking for any better in term of care for my many cats…read more Both vets Albert and Jose offer the best treatments and care and I am 100% satisfied with their kind attitude towards my pets. I changed from a local unsatisfactory surgery to The Vet's and I am glad I did. All the staff are so friendly and always doing their very best showing so much care and love for animals. My cats are always relaxed when visiting the surgery which was not always so with various previous vets. I highly recommend.

Wonderful and helpful staff and there's a nice choice of pet toys/food to buy too…read more While my kitten probably isn't a fan of the place, I've really enjoyed the service we've had from them for the Kitten Club we subscribed to.

This is an exceptional neighborhood practice where every pet and client that walks through their…read moredoor is treated with respect and kindness. I can't recommend them enough if you are looking for a reasonably priced practice which provides superior healthcare for your furry friend! Highbury village vet has always provided exceptional care for our little dog. This practice, as well as the 24-hour village vet hospital, have helped us so many times. They not only excel at routine care (such as dental cleaning which my dog has had at this location), they also have given me assistance and support when my pet had emergency health issues. Just last week, they fit us in at the last minute on a Friday evening when I came home and discovered that my pet had seriously injured himself. The initial care which he obtained at Village Vet was invaluable in giving him the best chance at recovery and allowing me to safely transport him. I don't know what I would have done without the assistance of everyone at the Highbury location. They were kind enough to help us when we had nowhere else to turn; reinforcing yet again, how much they care about me and my pet.

Lovely small vet with the personal touch. I nervously brought my first ever cat here and the…read morereception staff and vets put me at ease immediately. Prices were competitive, everything was explained up front and my kitty even got the odd freebie treat. I phoned a few places before choosing Zasman, who were by far the friendliest vet I spoke to, and my experience at Zasman tells me I made a good choice.

This is a really nice vets, with friendly staff, the practice is very clean and tidy I was very…read morehappy with the service I will recommend this vets to friends.

I've been using different vets for a long time and on most occasions have been very disappointed in…read moreservice.However my experience with wylies has been second to none professional vets and staff and extremely happy with there service they are a little more expensive but as they say you get what you pay for.I was with vets 4 pets had the worst experience I ever had with a company totally unprofessional inexperienced vets full time useles.Since joining wylies when my pet has to pay them a visit I 100% percent know I'm in safe hands and can't thank there vets and staff for a 5 star experience

Absolute Worst..... I'm over here from LA living. It's very important to my fiancé and I to find a…read morevet for our pet Brooking. I found this veterinary office. It directed me to book online with the Brentwood location as we need Brooking up to date with one of his vaccinations as well as pet passport for pending business travel. They emailed us to inform us that they were switching us to the Upminster location as that was the one that had the correct vets to do these things. I called them to confirm as they requested and gave again all the information I filled online per their request. Confident we were booked that day for a 1:15pm appointment at the Upminster location. I should mention they emailed us this the night before and I called that morning. So we go and we arrive early 1:09pm and because of the current Covid restrictions we wait in car. I do tell my fiancé to call them. He's does and they at first have no recollection of our appointment but then find. They tell us to wait in car and they will have vet call us then they will come get Brooking from the car. Minutes roll by I see people coming and going. Someone who arrives at 1:20pm has their dog taken by 1:30 which was there appointment. It's now 1:50pm and I'm getting ticked. My guy rings them and just as a women who works there comes running up what's your name. We are parked right out front she passed us by asking other people first. We tell her and she says they have been trying to call us. Absolutely untrue when we've received calls whilst waiting. She says she'll try us again right now to answer and we confirm they have correct number. Minutes go by still no call and so we call her she finally puts us on hold for vet. This call is beyond ridiculous. The woman starts by saying why are you here. And then immediately cuts my guy off to ask a series of questions about Brooking. Mind you I went over this when I confirmed that morning via call we confirmed again when we arrived and now going threw yet again. All I can say about this place rude and bad customer service. They don't seem to know who you are or why you've brought your pet. Worst they don't seem to care. The vet seemed very unintelligent. She didn't convey that our pet would be in capable hands with them. After the call she tells us to come bring him to the door she will meet us. We sit there feeling very uncomfortable discussing should we leave our pet with her and cannot. She approaches the car and we tell her as much. I don't know what kinda operation these people are running but it isn't reassuring in such uncertain times. I don't recommend any of these locations of Veterinary offices. She also had said they couldn't do the pet passport any longer as now you do pet certificate 10days before your travel which is fine. This was why we were switched by Brentwood office to this location. She also repeated herself over and over on the phone. It got quite Frustrating. I said we would get later when closer to the business trip but still wanted vaccination he was due. We could of just stayed at Brentwood location as it was a 2pm appointment. This whole experience as a whole was just not on in any regard and I would never recommend this place and we are seeking a much better veterinarian for Brooking. In a few words UNPROFESSIONAL & INCONSIDERATE.

This place was so wonderful. After a not so great experience. Super thankful for this veterinary…read moreoffice. From start to finish I would highly recommend their services. We had been looking for a vet for Brooking. I can finally report here that these people know what their doing and go above and beyond. They're very understanding with your individual needs as well as happy to explain in detail what your pet is having done. They also get your appointment finished in reasonable timing. Excellent customer service. Paulo is so nice, professional, and caring to your animal. Brooking, was so happy and well taken care of. I can't begin to Thank You, See you again soon 5*

my first visit to Orchid vets. One of my hens Grace became ill whilst I was on holiday. I was given…read morean immediate appointment, and Grace was given a thorough examination lasting half an hour, by William Lewis who was very kind and helpful. showed me how to administer medicine orally, and Grace is now 100% fit and happy. Never was the suggestion made that as it was only a hen why not put her down, she was treated as though she was an expensive pedigree. If you have poultry or any animal, you will receive fantastic service from all the staff here

Earlier this year our Guide Dog puppy (Georgia) was spayed at Blythwood Vets in Bushey. Needless to…read moresay, already having had a number of negative experiences with this surgery we were already worried for our dog, but we couldn't have predicted what would ensue. Firstly, only a few hours after arriving home, our dog still being heavily sedated, we saw large pools and patches of blood on the floor and on her bed. We were immediately extremely concerned for the safety of the wound, however we found out that the blood was coming from her claws which had been clipped so short that they were bleeding. Unfortunately, the staff at the surgery had not thought to tell us of their error before leaving, instead making us find out in an awfully traumatic way. The next day we contacted Blythwood Vets and received a very reluctant and excuse-filled apology, with no empathy or concern for the welfare of our dog. Nevertheless, we moved on from this and 27th July 2022 we said goodbye to our pup, as she went to train at Redbridge Guide Dog Centre. However, a couple of days ago we were shocked to receive the news that she is now in season again. Therefore, this surgery was completely unsuccessful and our poor dog has had to be removed from her home and put through another arduous surgery. I am utterly disgusted by the standard of care offered by Blythwood Vets and would warn anyone from using their services.

A great service with superb, compassionate and friendly staff. I can't speak highly enough of this…read moreplace - all of the vets I have come across there are just lovely. I usually see Graham Finch because I generally visit on my day off with my cat and he's usually the vet on duty on that day. He is efficient but above all just kind. I have also seen Barry who is equally good. The nurses there are friendly and helpful. What more could you ask for from a vet's practice ?

It's never fun having to go to the vets, not for the owners, not for the pets. But the Woolpack is…read morea very good veterinary surgery, their opening times are very good - even on weekends. It's a fairly new place to the area, taking over what used to be the Little Chef/Burger King by the by-pass. With that it is large, roomy and modern, not overly clinical and not terrifyingly silent like some vets. They have a number of vets here and you don't tend to wait very long, they really do care about the animals here. Sadly I know this all too well from experience when earlier this year we had to take a pet there to be put to sleep. But the fact that the vet herself cared meant a lot. I've been to other vets where it's just a job, they don't get attached, not even for a second. And though that's good for them it's not so great for the owners of the animals in pain. But here, here they care so much. The pet we bought in was just a young little hamster, but they treated her like she was the most important thing at that moment and tried their very best for her. Alas in the end there was nothing they could do, but the fact that they tried so hard and cared so much does still touch me to this day. This is a fantastic surgery, and long may it be here.

I have used the woolpack for my own animals ( dogs, pigs, horses) for a few years and have always…read morefound them very helpful and welcoming everytime i have needed to use them (glad to say not too often) i now own and run a boarding kennel and have used them a few times when my guests have needed minor treatment plus i have rang them for advise on a few occasions too, i have used several vets in my area but none of them have the feel of being true animal lovers than the woolpack, i have felt they always have time to give advise, they are friendly and care about their patients very much, caring for animals is an extremely hard field to be in, sometimes things just happen and as owners we find the need to blame, being upset, feeling grief and feeling angry about our pets not making it, Vets are not god, they do everything they can to help their patients, sometimes please put yourself in your vets shoes, not only do they feel the sadness of not being able to save an animal, having an emotional owner ripping shreads out of them must be the worst feeling in the world, if vets were miracle workers then no animal would ever die! The Woolpack is in my opinion the best practice in our area and i would trust them with my own life!!

I have been with this vets for around 13 years. I honestly can't praise them enough for their…read moreattention to detail and compassion. My pooch had his final appointment this week and still went in every time excited. The vet was super lovely and dealt with everything so perfectly. Even calling me a few days later to check on me. They also took paw prints for me to keep. Thank you Berry House and thank you Sarah. I'd never go elsewhere. You're all wonderful.

This is our local vet and we'd never go anywhere else. It's situated on Nightingale Road in Hitchin…read moreand is easy to find. They've a decent sized car park so parking right outside isn't a problem - important when you've got a sick dog or cat in tow. They offer a very friendly and professional service and I've got nothing but praise for them. You can run an 'account' there too if you're a regular which means you don't have to pay up front. They're very efficient at sending out reminders for annual vaccinations etc which helps me a lot. Our cat has been through their 'weightwatchers' program as he was getting a little porky and he achieved his target weight without any hassle. They sell a range of pet foods (Hills etc) for a variety or animals plus lots of pet accessories too. Price-wise I think they compare well - veterinary treatment is never cheap but the prices seem fair.