My dog passed away on their table for a teeth clean, knowing she had a heart problem, knowing she…read morealso had an infection but wouldn't give me the antibiotics I went in for and told "no, no habe the tooth out" repeatedly. And because they were clearly too busy to check her properly or just given me the antibiotics to clear the infection first, or not put her under for so long knowing she has a heart condition and was 13! she might still be alive. And.....I have attempted to get the notes from that day 5 times, that I need from the manager apparently and ....no response each time!!! I still struggle because I wasn't with her when she needed me and was scared, I never got to say goodbye. You rushed her off so quickly and couldn't wait to get me out of the door and all I remember were her frightened eyes. My gut told me I shouldn't have left her and I wish I hadn't. You didn't even call untill she had been gone for 40 mins. I could have rushed in to be with her.

Very good. Normally i am able to get an appointment pretty quick. The otherday i phoned up and made…read morean appointment for 10 mins later! The vets all seem to know what they are doing and all the staff are very friendly and compassionate.

Pet Insurance Used pet protect to insure my new puppy. Good…read morequote from them and easy to set up through their website.

From the owner: We’re celebrating 40 years of protecting pets At Pet Protect…read morewe put you and your furry family first, by providing pet insurance that covers your pets when you need it the most. We offer lifetime cover for your pet, to help with the cost of expensive vet treatments for your beloved furry friend, if they become ill or have an accident.

Wanted to change my vet called Winchmore Hill Village Vet. They said they had my pet plan policy…read morethere and I was a known customer and would be charged on pet plan insurance.... On the day the veterinary doctor told me no problems and they would charge petplan.... 30 minutes later I got a call demanding the money right away was sent a payment email... I thought ok no problem I will pay and they said they would make the claim for me and refund my money... 2 months down the line and all I hear is the person that does claims was back logged...was on holiday..never works when I call.... ABSOLUTE SHAMBLES IF YOU WANT TO GET ROBBED GO HERE.

I am writing to express my deep dissatisfaction with the service and customer support I have…read morereceived from this veterinary practice, specifically in relation to the untimely passing of my kitten and the subsequent issues surrounding the refund process for the vet plan I had subscribed to. I enrolled in the full-year vet plan, paying £240 upfront (£20 per month). Unfortunately, my kitten passed away after receiving the first dose of the vaccine, approximately 2-3 weeks into the plan. In light of these circumstances, I contacted your practice seeking guidance on the refund process. During my initial inquiry, a receptionist informed me that, under such circumstances, a full refund would typically be issued. Subsequently, I visited the branch multiple times, both in person and via phone calls, to follow up on the refund status. On each occasion, I was assured that my concerns would be addressed promptly. Regrettably, despite these assurances, no progress was made, leading to a prolonged and distressing ordeal. The lack of responsiveness and effective communication from the management team has been particularly disheartening. I visited the branch six times to resolve this matter, each time incurring emotional distress due to the reminder of my kitten's passing and the apparent incompetence in handling my concerns. The delayed resolution, especially over the Christmas period, has added to the hardship. Furthermore, I received only a partial refund of £77 without any accompanying explanation, leaving me with uncertainties regarding the deducted amount. Despite my repeated requests to speak with the manager, I was informed on every occasion that the manager was unavailable. Given the circumstances, I kindly request a thorough investigation into this matter and a transparent explanation regarding only a partial refund. Additionally, I would appreciate a timely resolution to this issue, along with clarification on the overall refund process. I believe that addressing these concerns will not only provide closure for my distressing experience but will also contribute to the improvement of customer service standards within your practice. I hope this formal complaint prompts a swift and satisfactory resolution. i would like to conclude by sharing my sentiments with potential clients considering your practice. in light of my unfortunate experience, I STRONGLY ADVISE AGAINST UTILISING THESE SERVICES UNLESS ABSOLUTELY NECESSARY. OTHER VETERINARY PRACTICES OFFER MORE COMPREHENSIVE PLANS AT MORE AFFORDABLE RATES. I INITIALLY CHOSE YOUR PRACTICE FOR ITS PROXIMITY TO MY RESIDENCE, BUT I REGRET THIS DECISION WHOLEHEARTEDLY EVERY DAY. i hope that sharing my experience will serve as a cautionary tale for others, prompting them to carefully weigh their options before entrusting their pets' care and giving their hard earned money to your practice.