My wife and I want to give a huge shout out to Nikki, who was more than patient and kind in assisting us with our first rental with Village Realty. Big fans of the OBX, we are visiting for the first of three visits this year. Nikki went above and beyond the normal customer interaction which caused us to book our fall two week stay several hours after our initial visit to your office. We have hoped to post a review on their website but at first glance, didn't see where to do so. read more

Scam-bait and switch listing! We found a rental in OBX that accepted dogs. No max number listed anywhere on the posting. We booked the house listing 3 dogs and they processed the booking. 6 days later they reached out to get the weights of our 3 dogs. Upon providing that information they responded that there would be a strict 2 dog max. They refused to allow us to pay more for a 3rd dog and are refusing to refund our money. We obviously would not have booked had a max number of pets been added to the posting. Complete scam that is leaving us out of money.​ read more

I rarely post negative reviews because I believe businesses deserve grace and the opportunity to correct mistakes. But I also believe families deserve honesty, cleanliness, and basic standards of care when spending their hard-earned money. We brought our family to the Outer Banks expecting a relaxing getaway and unfortunately encountered conditions that were unacceptable and honestly disgusting. Extremely disappointing experience with Village Realty. Catch and Relax property! I truly hope they take customer concerns more seriously moving forward because no family should walk into conditions like this while on vacation. Dirty Rental, broken doors. read more

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Extremely disappointing experience with my reservation that included travel insurance. My booking was canceled because the owner decided to remove the property from the rental program after we had already planned and committed to the trip. This left me with very limited options during a busy rental season and scrabbling to figure out what to do. Although a replacement property (sound side) was offered, it was not remotely comparable to the original home (beach side) I reserved (8/26/25) in terms of location, features, and overall value. At that point (36 days before my arrival date), I was forced to either accept an inferior property or refund since they had no other similar option to my original reservation, which now has left me to pay significantly more for another rental with less options available as the reservation is for a peak time of the year (June 2026). The most frustrating part was that renters are expected to honor cancellation policies and commitments, but when an owner removes a property from the program, the burden and financial impact fall entirely on the guest. This created unnecessary stress, inconvenience, and additional expense for our vacation. I would strongly encourage future renters to have backup plans as this happened 36 days before my check in date. read more

Absolutely awful, paid $9500to have a broken stove for half the week, unsafe banisters , broken A/c and a slew of other problems. They are now not answering my calls, voicemails or emails! read more

I booked a house with Village Realty through Airbnb. I received the confirmation and then later a message from them that they wanted to cancel my reservation. The house was supposed to be a weekly rental, but they had set it up incorrectly in Airbnb and VRBO so it allowed me to do a partial week rental. It was their mistake so they should have honored the rental. read more

I rented this house to have a safe place for my family to stay while visiting mid-March. Upon arrival it was obvious the hot tub had not been serviced in months. No worries though- we were there to enjoy the beach. Next problem arose when my brother's shower was interrupted by a real estate agent showing the house. Naked with only a towel on he asked them to leave. The third issue came when my sister found an entire crew of men upstairs cleaning windows while she napped on the mid level with her children. I called village realty multiple times and was assured the supervisor, Noah, would be in contact. He never called. Not once- not after multiple attempts by me to talk to management. The third time I called the woman told me- it's our right to refuse services. In person? There was no call. No knock. They just came on in. So it's our fault. Not really sure how that makes any sense. I guess if you are going to rent from village realty be very comfortable with strangers in the home unless you plan on guarding all entry points. I have vacationed on the outer banks for 21 years and have NEVER complained online about all the hiccups that come along with vacation rentals. But I am appalled Village Realty management could not return my call and ultimately blamed me for not "refusing services." read more

We began using village realty after a few years of not great experiences with other firms. This review is for a house we rented last year for a whopping 6k. The most we had ever spent. We got there couldn't get in on time as maids were still there. Where do I start. The half bath was filthy and shower curtain and liner neither was on properly. One bedroom still had dirty sheets, 1 bed the sheet had blood on it. The upper deck was extremely weathered which is fine but had so many nail pops it wasn't safe to be up there and on that deck there was furniture that was so old and weathered the arm rest came off when I set my arm down on it. Lots of other issues the topper was a problem with the plumbing. We called 5 times during hours they were open no follow up. We finally made emergency call because the issue with the plumbing got so bad we did not have running water to cook or clean or flush. We finally got them to send a plumber but the Village Realty maintenance people at first could not find the access. I personally tried to get someone in management to call regarding this disaster. Never got a return call, no apology nothing. Worst experience I've ever had anywhere the house didn't come close to the standard we were used to definitely not worth it . Stay away from Sandcastle by the sea, 4900 engagement hill loop,Nags Head read more

The house was perfect for our family needs. All the communication done by text and email was clear and sufficient..from check- in to check- out. We never met or spoke with anyone, which was a little weird. The one suggestion we'd make is to not be so stingy on basic amenities. Specifically, the dish soap, bathroom soaps, tissue etc. were incredibly minimalistic. I get not providing a week's worth, but considering the rental fee, it would be much better customer service to spend a few more dollars and provide nicer basic needs. All in all, a lovely week at the OBX! read more

Village Realty - Real Estate Services Near Me - Nags Head, North Carolina

Surfing gecko.... Village realty fail... So the king bed was caved in and broken when we arrived in the nice bedroom... housekeeping just made it and moved on... this is how maintenance fixed it yesterday with no tools. We are traveling with an 84yo with mobility issues that is now in the bunk bed room. This is night two on the floor after promising several times that it was going to be handled right away. What does one do about this? We asked them to take the bed down so we could at least use the nightstands and outlets. They said sure but never showed up. Croatan surf club... any advice? It seems like we are being messed with for their entertainment at this point. read more

Village Realty - Real Estate Services Near Me - Nags Head, North Carolina

The staff at Village Realty helped to make a dream come true for our family. My Mom has always wanted to go to the beach for Christmas and we did it and will be making it a tradition. Village Realty staff answered all of my questions and were very attentive to the support I needed to book the rental. They kept me up to date with information and the guest portal was AMAZING! Looking forward to booking with them again soon! read more

Wish I could say we got to enjoy our vacation rental through Village Realty, but we never even made it that far. Two months ago, in February of 2026, we rented the Sea Glass Cottage VOH20 in Carolla. We had already made three payments on this rental, and then on April 22nd, we get an email stating that our reservation has been cancelled and a full refund is being issued, due to a calendar error. First thing, two of the 3 payments have been returned, still waiting on the third payment even after i called. When I called about the missing refund, and to call and ask why this happend and why it took two months to figure this out, i got told to give the refund a week. So we are currenty waiting for that......but the reason for the cancelation is (as I was told) that the owners of the property decided not to use Village Realty any longer. Its funny though, its still on the webiste. Second, why were we not contacted by phone first instead, just the cancelation by email. Also, would you not think Village would help us find another place to stay? Nope. So here we are scrambling to find another place two months later, as the properties dissappear faster every day, and our dates are not flexible as to when we can stay since many family members have already gotten approved for the week we had reserved. Village handled this very poorly. Customer service was awful. We will not do business with Village Realty again. Should have just stuck with Brindley Beach again, which we will from now on. But Village Realty is "sorry". read more

Our place, "Barefoot at the Banks" was very nice. Wish they would have mentioned that the kitchen was on the third floor. Most houses have the kitchen up but I thought 2nd floor, not 3rd. A bit difficult for the older people in our group: yet good exercise!! One other item was there is no garbage disposal. Not a huge deal but inconvenient. The realty company was not engaging. Had to reach out to them to get information that I thought they should have sent us. read more

Village Realty was very responsive when we called. The house we rented had a few small issues that they immediately took care of. The views from the house sunrise/sunset were amazing. We already plan to come back next year!! read more

Village Realty - Real Estate Services Near Me - Nags Head, North Carolina

Village Realty in OBX - Avoid Renting from Them** The house we rented from Village Realty in OBX was decent, but our stay was overshadowed by major problems. The septic system failed not once, but twice, leaving us with toilets that wouldn't flush. Even more troubling, the elevator didn't work at all. With two elderly guests in our group who had limited mobility, the elevator was essential since the house spanned three floors. We placed numerous calls to Village Realty, but their customer service was not only poor--it was downright rude. When we reported the elevator issue on a Sunday morning, they told us no one could come out until maybe Monday because their elevator company doesn't work on Sundays. I independently found other companies willing to come that day, but Village Realty refused to consider it. The worst moment came when I spoke to a female representative in Maintenance. I asked her politely to understand our situation, saying, "If we were your parents..." Her response? "I don't get paid to listen to your problems." Wow--that level of rudeness was unbelievable. I will never rent from Village Realty again, and I strongly recommend you think twice before renting through them. The combination of unreliable maintenance and terrible customer service makes them a risky choice, especially if you have specific needs like accessibility. --- read more

Our recent stay with Village Realty at 4931 South Virginia Dare Trail, Nags Head was deeply disappointing, especially given the nearly $7,000 price tag. We expected a hassle-free vacation, but instead encountered a long list of unresolved issues and poor customer service. Here's a breakdown of what happened: 1. Wi-Fi Problems from Day One: Upon arrival on Saturday, we discovered that the Wi-Fi network and password provided by Village Realty were incorrect. This was a major issue as my son works remotely and needed reliable internet. I contacted them immediately, and while they sent someone out on Sunday, that individual made the situation worse by resetting the entire network, which resulted in no internet (except email) or TV access for the entire day. As a family that loves to watch football, this was a huge disappointment. I had to secure mobile internet from T-Mobile just so my son could work on Monday morning. The Wi-Fi wasn't fully fixed until Monday, disrupting nearly half of our trip. 2.Heating and Air Conditioning Issues: The third-floor HVAC system didn't work all week. On warm days, it was stiflingly hot, especially with the kitchen and oven use, and when the weather turned cold, the heat didn't work either. I reported this issue three times, but no one ever came to address it. 3.Non-Functional TVs: Two TVs in the pool room and the TV by the cabana grill were non-functional the entire week. This was another huge inconvenience since we planned to grill and watch football as a family. Despite notifying the company, these were never fixed. Safety and Maintenance Issues: On Thursday, my sister and her husband got locked in their bedroom due to a faulty doorknob. They had to climb out through the sliding glass door into the cold to get out. My father ended up taking apart the doorknob and fixing it himself with WD-40 because no one from Village Realty ever came to resolve the issue. 4. Customer Service Failures: I spoke with Austin multiple times throughout the week, and he assured me they would "make things right." When the week ended, Austin informed me that his boss, Misty (I think that was her name), authorized a mere $150 refund and a gift card for a future stay--an insult given the extent of the issues. I was promised a follow-up call from Misty, but it's now Wednesday, and I've yet to hear from her. Final Thoughts: The house we stayed in was riddled with issues, from non-working utilities to poor maintenance. Even more frustrating was the lack of accountability and responsiveness from Village Realty. Once they had my payment, it felt like my concerns were no longer a priority. If this is how they treat paying guests, I would hate to see how they manage properties for homeowners. If you're considering renting from Village Realty or entrusting them with your property, think twice. They've shown a clear disregard for their guests' comfort and satisfaction, and their follow-through on promises is nonexistent. read more

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We booked a family vacation at a beach house through Vrbo and the service was a mess. My family loves to eat at our rental on vacation instead of going out. especially since some of us have serious diet restrictions. but this was impossible because the fridge broke and they would not replace it. for an entire week they were not answering our messages and never got us a fridge. they often took days to response to any of our calls and emails. they brought a refrigerator halfway through our stay but it still didn't work nor did it fit, leaving a bunch of hardware appliance parts scattered throughout the kitchen. after All this they did not offer ANY credit or compensation back. Family members several times a day had to take shifts driving 40 minutes to get food, ice, and filtered water. And there was NO WAY to enjoy ice cream. Which is my favorite thing to have on vacation at the beach. We also had a baby with us and we had to keep his food on ice we bought everyday to keep him fed. There was also no propane gas attachments to any of the device shown in the pictures. Leading us to believe we could make s'mores, which we indeed, could not... No trash bags No soap in half bathrooms... Only one roll of toilet paper per bathroom for the entire week... DO NOT BOOK WITH THIS COMPANY. What if it had been an urgent emergency?! read more

The most unresponsive property management outfit ever. Emily Lewis fails to return emails repeatedly and then makes excuses. Rude and unprofessional. No stars read more

We awoke to find water all over the main hallway and in the light fixtures, down the walls and behind the refrigerator plug in the rental we paid for this week at The Landings at Sugar Creek. We called Village Realty 7x and they finally sent someone out to assess the situation. The y finally deter that there was a leak from the upstairs hot water heater. We still have water leaking and water in the light fixture. When we finally did receive a call back no one was able to offer any assistance nor did they appear to care in any way shape or form. This is the worst rental company we've ever experienced. Please do yourself a favor and never use this crappy company. read more

This company is full of unprofessional people. They don't not have any intention of doing what they say they will, when you have a problem. They are liars that do not not care about the customer. We had a problem at check-in & asked to speak with a manager. We still have not spoken with one after 4 phone calls. We have been met with a gate keeper that has flat out lied every time. They know your calling id through their system & lie every time their mouth moves when they decide to answer your call. You should look for a reputable company for your rental needs. Their new owners a absolutely terrible. I CAN NOT stand liars. read more

TL;DR save yourself the headache, spend a bit more $$ and avoid this rats nest of a "rental company". We engaged Village Realty for a multi-generation family vacation in July. Yes, aware that July is a hot month for all states across the US. Was not aware that the house we rented would be **REMOVING** two in-wall air condition units as we were pulling in (assuming they were trying to do this before we got there) and then throttling the A&C so it wouldn't rise above 76 degrees. Between the 4 month old, the 16 month old and the PREGNANT MOTHER, two ended up leaving before the end of the trip because of the intolerable heat. After many back and forths with Village Realty attempting to "help us sort" (i.e. STALL UNTIL OUR TRIP WAS OVER) they basically just ghosted us and stopped responding. We do this once a year. Half of us are flying from the West Coast 6+ hours to do this trip. It has never been as upsetting, frustrating or disappointing as it was with Village Realty. P.S in addition to this incredible lack of hospitality and any sort of real "management", from Village Realty, the house itself was in rough shape. Kitchen utensils in drawers dirty, a door (!!) falling off in one of the bedroom closets (along with a towel rack buckling under the weight of a ... wait for it, towel...) and a variety of other gnarly surprises (that beach they mention in their listings... don't trust it unless you can literally SEE it from the photos taken inside the house. our "1/8 mile away from the beach" property made you decide between balance-beaming across a major freeway to the nearest light (fun, especially with kids), or cutting through private property! What!! I'd recommend anything over this place. Sleeping in your car is actually marginally better than anything having to do with Village Realty. read more

We stayed this week and it was amazing! Eric the maintenance worker really helped us out and made our day! He was making jokes and had a big smile on his face was amazing for the start of our vacation! read more

We are confirmed guests about a month out from coming to our rental CC075. Two weeks ago, six weeks from our arrival I called VROBX to tell them that we no longer had a pet and asked for our $175 pet fee to be credited back. Needless to say we got a ridiculous run around that they have already contacted the cleaning company and can't change that. REALLY six weeks out you can't change a cleaning arrangement. Not very professional on VROBX. John O. read more

Village reality is a BIG disappointment. We just got back from renting a condo in pirates cove August 3-10,2025. Our week dealing with them was a major mistake. Unfortunately we will never rent from them again which is sad because we absolutely loved sound mind and bodie! Upon arrival on Sunday we found a note that said clogged hallway bathroom may need snaked or augered .... we did not know if the note was left for us or what. After several people used the hallway toilet it became apparent that that was a major clog. And it was NOT fixed. The toilet was very slow to flush and it "burped". By Monday moment g I tried several times to call village reality to get Maintenance at the condo because we could not use the toilet. We had 6 people in this condo. And they all had to come into the master bath room to use the toilet throughout the evening and all week during the week. I was on the the phone on hold for 45 minutes. Before I finally got through to them. They stated that someone would come out. Well we enjoyed our time at the beach and when we came back we really wives a voicemail that the guy was out to take care of the problem haha!!! Joke was on is I guess this week! Village maintwnce never came back out to rectify the problem. We lived for 7 days with a backed up sewage filled toilet all week. It was disgusting and basically unhealthy. My one son and gf left early because they could not handle the situation. We pd a higher price for this condo because it was at prime season. I actually walked into village reality to talk face to face about what we were dealing with.... one working toilet for 6 people for 7 days! Such a sad and disappointing vacation. We will not be using village realty again. Too bad because the owners have a gorgeous condo ! The only excuse village reality gave us was that they "put" the ticket out there for bidding and no contractor grabbed it the entire week! Well I hope the future renters don't have to put up with basically a "shit"hole of a toilet. I do believe that the reality co. Knew that this was still an ongoing problem. Yet they decided to rent it out ! read more

KD23-Park Place with Village Realty was very spacious for our group of 18 adults and 9 children. The kitchen was sell stocked for our meals during the week. Nicky, in customer service was responsive to our needs and sent out service providers to fix things in a timely fashion. The description of the home looked like the pictures on the website. However, the photo of the built in large grill on the website was actually the brick built in with an empty hole in the middle - no grill. There was a free standing grill on the patio for us to use. With the one working oven in the kitchen and the grill, we were able to make dinners work out for us. Our family was disappointed in the condition of the inside and outside of the home. The house was not as clean as we expected. The floor, carpeting and interior stairway handrailing were all sticky to the touch and the bathroom floors were dusty. The extra pillows available in closets were stained and had no pillow cases. One of the two ovens had a broken glass on the interior front window prior to our arrival and the maintenance person stated that it would not be able to be fixed during the week. With our large group, meal time was challenging but we did have one oven and the grill on the patio, so we made it work. The dryer on the 2nd floor took several cycles to dry. With children in the house, we expected the sliding glass door in the rec room leading out to the patio to lock, but the lock was broken. We were able to put a stick in the track and then the service provider fixed the lock; he was also able to provide a new filter for the refrigerator (red light for new filter on refrigerator when we arrived). The first floor air conditioning went out and a service provider came to look at it. She let us know that an air conditioning company would need to be contacted, we had ceiling fans. Luckily, the air conditioning company was able to fix it, if they couldn't fix the a.c., Village Realty would provide window a.c. units. The general condition of the outside of the home was run down. Some of the coverings for the outdoor outlets and lights were broken leaving exposed outlets and exposed lightbulbs. Parts of the hot tub label was peeled off so we had to guess which buttons to use to control the jets and water temperature. Plywood on the ceiling at the pool level is coming apart and some of the outside of the house is peeling - needs a good painting. Our family had a fantastic time being together in this large spacious house, we came from all over the U.S. However, considering the rental fee that we and other guests pay, we expected a vacation home to be clean and well maintained inside and out. read more

we had an amazing time in the OBX with our kids and grandkids. Some of us don't see the others face to face often enough so the chance for us to all get time to spend with each other was priceless. The home we rented was great. There was plenty of space for us to gather, have meals, play games, watch a movie. There were only a couple of downsides. one was the 3 flights of stairs which got to be trying for us old folks (but we managed!). The other is that the house showed a lot of wear and need of maintenance, especially outside. The top layer of the Formica countertops in the kitchen was worn off so that there was no more pattern. All of the outside sitting areas had a lot of bugs on the woodwork and ceilings, etc and there was a lot of yard debris on and around the pool. Again, we managed. We would rate it a B+. read more

Beware OBX rental property owners -- steer clear of Village Realty, the property mismanagement company. During just a 5 week rental period, their cleaners and inspectors failed to discover and report $15,921 of water damages (roof leak), a broken storm door, burned kitchen countertop, filthy kitchen and missing dresser runners. They talk a good game, but are not accountable for damages or responsive in resolving owner issues. Some other issues we had with this awful business: - Inappropriate linen delivery fee charged to our account for linen services already prepaid by guest. - They proposed to DOUBLE our rental rates. We refused to charge our guests these exorbitant rates and set our own lower rates. After noticing little booking activity, we discovered they posted incorrect rates. - They omitted some guest reviews from our website that would have helped guests in choosing a rental. Their excuse was the reviews were being migrated to a new system and to "have patience." When we again inquired 4 months later, they claimed the reviews could not be migrated to the new website. - They replaced a perfectly functioning TV. Fortunately, we asked them to save the old TV for our inspection and we found that it worked just fine. We demanded and were credited back this erroneous TV charge. - They freely emptied our account of $450 without our knowledge or consent, to appease a guest for a preplanned mandatory electrical service change out. They did this even though the guest demanded a generator for the few hours of daytime outage, but then refused to use it when delivered. We insisted and were credited back this outrageous charge and we compensated the guest a reasonable amount for any inconvenience. - A guest left behind items in a duffel bag and reported it to the company. We found the bag and made repeated requests for the company to pick it up and return it to its rightful owner. We asked that they call first before picking it up, but they showed up unannounced anyway. - They sent a man to our cottage delivering linens that we did not order. He walked right in unannounced, came up upstairs and appeared in our living room surprising us and invading our privacy. - We requested deck chairs to be repaired and it took 9 months of prodding until they finally got around to fixing them. Unacceptable delay for guests who rightfully expect amenities that are pictured on the website. - We requested a replacement for a missing coffee maker. It took them an entire year to get around to replacing it and only after many inquiries. - Their sheets are cheap, worn out, ripped and stained and truly ought to be donated to the local animal shelter for bedding. - They have ignored at least 4 requests we made requesting their definition of "ordinary wear and tear", which is the responsibility of the owner and its application is essential in determining damages. They never provided a definition. They either do not have a policy or unwilling to be transparent and share it with owners. - There is more...but this is the gist of it. Check out owner complaints of this outfit on social forums, google, reddit, yelp, AI overviews, etc. There is full documentation supporting this review. If you value your investment property, don't place it in the hands of this bungling bunch. They are masters at evasion and we had to chase them for answers and for follow up. They adhere to a policy of "see no evil, say no evil" regarding damages, at the expense of property owners. They fail to acknowledge, disclose or take responsibility for property damages. They wrongfully burden owners with expenses that go beyond owner responsibility of ordinary wear and tear. It is not surprising we have not been compensated for property damages from this bottom of the barrel business. read more

SAFETY CONCERNS-Please be careful renting from Village Realty, if you have young children. We recently rented Spoon Haven, one of their vacation homes. Upon arrival, we found a major safety concern. The banister had 4 broken spindles, completely unattached. This would result in an approximately 15 to 20 foot fall for my 5 year old. If he would have leaned on them like he has done many times at our home. After calling maintenance they sent someone out who did a temporary fix. It held up less than 24 hours. We attempted to email and call to have it fixed ASAP. Unfortunately, it wasn't appropriately fixed for over half of our stay. This meant my son couldn't safely use the 2nd or 3rd floor of the home. They also allowed the home owners family to come on the property wandering around without notice. Obviously, my family and I left early due to the safety concerns. I have emailed and called for weeks with no resolution. Please think twice before trusting Village Realty with your families safety. read more

I need to update to inform you that Village Realty did refund some money for lack of amenities ( shower and pool use loss) So I do appreciate that!! read more

Village Reality values their own profit over their customers. When we arrived at our vacation rental it was filthy and missing linens. This was resolved, however, this was just the beginning of our horrendous experience with Village Reality. On Wednesday after two members of our family had received multiple bug bites, bedbugs were discovered. Village Reality sent pest control into the house while we were gone, moved our personal belongings, dismantled the bedroom furniture and bombed the room creating hazardous conditions for our family. We were told we needed to vacate the house. This happened in the evening causing us to scramble to gather our belongings and find a new place to stay at our own expense. In addition we had the added stress of treating our belongings to kill their bedbugs. Their customer service ghosted us when seeking their help to provide alternative housing. We did receive a refund for the dirty bedbug infested house but they did not refund our hotel and the disruption of our vacation and time with family cannot be replaced. The next morning we went to their office to get some resolution because we had been ghosted. They denied bombing the house before we vacated until we showed the pest control business card and video evidence of the dismantled room. We have been vacationing in OBX for decades and this was hands down the worst experience we have ever had!! read more

Village Realty - Bedbug - Real Estate Services Near Me - Nags Head, North Carolina

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we have used VILLAGE for a few years and love the whole experience. Great homes with all the bells and whistles that make your stay comfortable. Their rental charges are affordable and they are great people too. read more

This management company is the worse please be careful don't use them if you can. We were without a refrigerator for 7 days. They sent us coolers after 4 days with no ice. The service was horrible. They took 2 days to return our call and never answered any of our emails. They gave us a minimum refund of 600.00 without contacting us. They replaced the refrigerator after 5 days and I had to mop up the water it was going to drag in our vacation home. The second refrigerator didn't work and fuNally on the 7th day they replaced it. All our food we brought was spoiled. My daughter in law who is 8 months pregnant had to get ice every day. It was a horrible experience. I wish I could contact the home owner to let them know. There 8 people in our stay and we had to go out to eat for all our meals. They asked for receipts and we took time out of our day to gather them and they ignored everything. I had a baby who was disturbed. He'll we were all disturbed by service people coming in and out the whole stay. I have never experienced such poor service. I will be reporting them to every sight I can including the BBB. read more

Dirty pool. Dirty hot tub. Dirty grill which was the back up to the main grill which was broken and still had food on it. Overgrowth in the pool area which hadn't been tended to in quite some time. Exterior outlets didn't work so couldn't charge gold cart. HVAC return filters were literally caked. It has to have been that way for at least a year to be in that condition. I called and told them that I expected a little money back because when you spend $8K a week on a rental, it comes with some expectations. They said the managers meet once a week and after the meeting I should expect a phone call. The call never came. Clean air isn't too much to ask for, is it? read more

The pictures looked better than the actual property. I should had done more research. The house looked decent but the inside could use a makeover. The house still had a lot of sand inside. Looked like the cleaners had done a very poor job. The carpet needs to be replaced and the wifi was not working at all. It had instructions on how to call the internet provider. I was there on vacation for my birthday. I wanted to enjoy my time off with the family and not be making calls when the owner should had made sure that everything was working properly. I was disappointed because my whole family was looking forward to vacation. read more

Rental process was easy. The house was clean upon arrival. The house was well equipped, except there were no chairs in some of the bedrooms. Beach access was easy. The view from the deck was great. It was a good fit for the whole family! read more

Awful experience. Roof was leaking, bedbugs in the house, and did not offer to relocate us to another home. After repeated attempts to contact them, offered us an insulting 7% discount on our stay. Do not stay with these people. Crooks. read more

Village Realty - Real Estate Services Near Me - Nags Head, North Carolina

We stayed at Lucky Stars and had a great visit! House was as presented and clean. Management was responsive. The views were amazing!

Pretty place and spacious, close to the beach, great water scenery, however a couple things that just kept ongoing chaos happening. First our coffee pot didn't work. Then the rug they had was all ripped up and multiple people tripped over it. Spiderwebs were everywhere and dust hanging from the light in the downstairs bathroom. I contacted the realty place multiple times. Still hadn't sent anyone to clean the dust in the 5 days we've been here. Removed the rug but left a sh** ton of sand on the floor for us to clean up on OUR vacation. They did give us a new coffee pot that works better. But then they let us know the cabana service that looks like it's a free service from renting for their realtor company, well it's not free, we paid for this house thinking things would go smoothly. Oh and now the tvs won't work...and no answer to my phone calls... read more

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I have rented through Village Realty for the past 5 years. This past year at the Villas we did not have air conditioning in either of the rented condos after repeated calls. The floors were dirty causing us to have to mop them before we could let our 3 and 4 year old play. I called and complained after returning home explaining I had to go to Urgent Care with Bronchitis which was made worse by no air conditioning and took me 3 weeks to get over. My sister drove from Oklahoma so we had to stay. This is the worse customer service I have ever experienced. The units were unit VS5 Born in the Sand and unit M1. Also for the entire week the heat index was over 100 degrees and with me being sick I couldn,t even go out to eat or to the pool for relief. I was told my concerns would go to management and they would get back to me and they did not. Don't rent in the Villas or from Village Realty. read more

Village Realty had the best variety of houses for our trip to Outer Banks! Our house was fabulous for our family of 8 and had three beautiful decks and a great pool area and within walking distance to the beach! We couldn't have been happier with our stay and we look forward to a return stay! Village Realty has a great Facebook page that gave me great ideas for things to do in OBX! read more