This was my first time ever booking a house as this was also my first vacation i got to have with…read moremy 3 adult daughters on my own. we take vacations but usually with aunts/cousins/grandmother. The house was perfect and worth every penny. I'll admit, I was intimidated at first when booking the house, but oh my gosh it could not have been easier. Communication when booking and up to arrival date with the agency could not have gone smoother and the response time was quick. When we arrived, we did need to contact them for something silly and they were attentive and the resolve was very quick. The walk to the beach was short and sweet. It was the best week of my life. I will hopefully be contacting Village Reality again next year but the only change would be for a bigger house. all though I'd want to do it again with just my girls, I think we may have recruited a few more people.

They have a great selection of vacation rentals. It's really easy to book through them. They…read morecommunicate constantly on your rental

We rented Grandma's Cottage from Cola Vaughan for the second time in 3 years 9/8-9/22/24. In 2022,…read morethe view from the gazebo was spectacular. We could sit on the covered deck and see the waves breaking on the shore. This year with , the beach replenishment, we had a view of a dune. ALL we could see was a corner of the horizon looking south. We were not told that this " oceanfront " property had no view of the ocean except from the upstairs bedroom windows. While technically this is an oceanfront home, we were extremely disappointed by the fact THAT WE COULD NOT SEE THE OCEAN! While we appreciate that it is a pet friendly home, the upholstry on the furniture was filthy,obviously not cleaned from the last time we were there and it was filthy then. Just because we are dog people does not mean we want to sit on grimy sticky ( uncomfortable) furniture.​ We covered everything with sheets. We spent 2 weeks looking at each other as the weather was not conducive to sitting on the beach. We would have had a better view- and cheaper vacation in a house across the street. I wrote this same review on Cola Vaughan's website but they did not publish it.

It's very regretful to share this information about this realty group, but it must be said. We…read morebooked a property for our family of 6 for Memorial Day weekend in outer banks. Then, COVID-19 happened. Two of our family members have underlying health conditions and one had a note from his neurologist stating he cannot travel. Period. Not allowed. When we contacted the realty group - they said "we are all in the same boat." Let's be clear, we are not. Those with underlying health issues aren't breaking contracts out of fear, they are at the advisement of doctors. The right thing to do would have been to return our deposit. But they refused. Character and ethics of businesses are shining through right now - pay attention. We will never select one of their proprieties again.

Sea spray cottages was the perfect place for a few days away in OBX with my fiancé and pup! We…read morestayed in cottage #4, lots of space for 2 and a fenced in yard for our beagle. Place was clean and stocked with cooking supplies and various items we needed. You do need to provide your own sheets and towels but that's fine. You are VERY close to two public beach access points, restaurants, bars and a short drive to all OBX has to offer! Water pressure in that shower was amazing :) We would highly recommend sea spray cottages to friends and family and hope to come back!

We have stayed at the Seaspray Cottages in cottage 1 twice and a third trip is in the works…read more Vacancies permitting we will continue to make this our home away from home on the Outer Banks. The cottage was clean, comfortable and has a fenced in yards for pet use. There are relatively few places that are pet friendly and accommodating but here they go out of their way for pet owners. All of us loved it but our 2 beagles really enjoyed lying out on the front porch. Thank you Seaspray for making us feel right at home!

I've rented from them several times before and never had an issue. we get to the house after…read moredriving 7 hours to find out that the ac wasn't working and it was 80 degrees in the house. I called maintenance I was told it wasn't an emergency because it wasn't 90. There was dog hair all over the place, spiders alive and dead, open junction boxes with wires hanging out, half the railing is missing from the deck. The one bedroom showed a full and a twin get here and it was twins. The pool picture showed lounge chairs about 8 of them and there are none only 4 seating chairs and 1 is broke. I had to stay in a hotel the first night because it was so hot and they offered no assistance whatsoever. I will never rent from them again.

We had a very disappointing experience with this rental company. After traveling to our vacation…read moredestination, we received a call only six hours before our scheduled check-in informing us that our rental was unavailable due to water damage and mold. While we understand that emergencies happen, the way the situation was handled was completely unacceptable. The company simply told us they would issue a refund but offered little to no assistance in finding comparable accommodations. We were left scrambling to find a place to stay at the last minute during our vacation. The only alternative they offered was a significantly inferior property with fewer bedrooms, no pool (one of the main reasons we chose the original home), and overall much lower quality than what we had booked. It was not a comparable replacement by any reasonable standard. When a company cancels a reservation at the last minute, especially after guests have already arrived in town, they should take responsibility for helping secure equivalent accommodations--not leave customers to figure it out on their own. I understand that unexpected property issues can arise, but customer service is measured by how those situations are handled. Unfortunately, this experience caused unnecessary stress and disrupted the start of our vacation. I would think twice before booking with this company again.

If you're looking for an affordable beach front or beach access property to rent, this company is…read morejust OK. The location of our 6 bedroom house, Outer Banks Rental: #SN890 - SEA STAR, was located in a great area right off of the main road and just yards from the beach...it gets points for being near an awesome beach bar shack called the Fish Heads... ...but the house itself, however was very awkward in that the upstairs rooms did not connect to the downstairs inside..you had to physically go outside to get to the lower level amenities...normally for a beach trip this isn't so bad, but on a rainy or cold day, it just seems like poor development property planning in which the realty company bought what was very clearly a duplex and is selling it as a single family house, and trying to make it seem nice and convenient to have a "separate area". I suppose that is true if you're in a group with issues sharing space, but most trips like this people don't want to be isolated so extremely. The house definitely has some repair needs, and seemed to have mildew/mold on the ceiling/walls. shag carpet is brown and discolored from god knows what past incidents, but the house did not smell or have noticeable grave damage, sanitation issues or repair needs. I do not like the nickle and dimming approach to beach house rentals in which linens, TP and other such things are not stocked standard prior to arrival. These should be rolled up into the price and not at a gouged rate. I've stayed in many homes in OBX some for 20 people and smaller ones like the Sea Star, and this one was just simply, not as well kept or nice. There are better options in the same price range in nags head.

One star is more than S.W. Realty deserves. We rented a condo on the beach in Kill Devil Hills…read more 1st night (Saturday)--went out to dinner, came back and water was dripping thru the ceiling fan in our bathroom. No help from the emergency # except telling us to turn off the fan and put a wastebasket under the leak! A smoke detector in the 2nd bedroom started beeping--we took it down and it was full of water and dripping. Finally (after 3 calls) a nice workman from Joe Lam Realty came but couldn't figure where the leak was coming from. He went to the 2nd floor and discovered holes in the walls and huge fans drying the place out. 2nd day--went out to dinner, came back and water was pouring from the bathroom vent plus dripping from the light switch in the 2nd bathroom! We had to pack up a week's worth of stuff and move to another location on Sunday night. Monday morning we went to S. W. Realty and met with a real smug jerk. He couldn't care less and when we asked for $$ back he claimed he didn't really know who owned the property and we could only get $$ from the owner. How can you rent property when you don't know who owns it?? Never again. On top of everything else--the mattress pad had old stains plus fresh blood! Both the Board of Health and Building Inspector should look into these people.

We stayed at the property Salt & Light unit 526-A the week of July 4th 2026. The house has a great…read morelocation and is directly across from a public beach access. Plenty of room for extended family. A few opportunities exist however: most of the doors are not lockable for the bedrooms, the outdoor shower is only lockable from the outside, the mattresses for both king size beds need to be replaced ( very uncomfortable and a must for the owner), and the pool requires attention with respect to a slow leak that the pool maintenance worker mentioned to us on Monday ( two days after check-in) which is also a must to fix.

After renting the same house for 20 years (and 5 more years at another house) through Sun Realty,…read morethey have booked our house out from underneath us for next year, while we are still here in it on vacation. It has always been a policy that the current renter has first option to book for next year. This policy I believe is pretty standard throughout all rental companies, but Sun Realty! We have been informed that it is now first come first serve and we need to change our weeks. No, we had to change realtors. We're charged a cleaning fee (WHY?), and for what! Every year I need to wash EVERYTHING in the kitchen before we can use anything. Things were so greasy that they almost fell out of your hands. We have a king size matress pad on a queen size bed. At least we had one. Have arrived to no matress pads or wrong size. No shower curtain, vaccuum cleaner that had a broken belt, so you know that nothing was cleaned. Had a toilet that wouldn't flush, and the list goes on and on over the years and nothing has improved. If anything, it's worse!!! If I could rate Sun a -10 I would! They are a terrible company to deal with and they don't care at all about their guests! All they want is the money! NEVER USE THEM AND I WOULD NEVER RECOMMEND THEM TO ANYONE!!!! WISH THE OWNERS COULD SEE THIS AND KNOW WHAT THEY ARE DOING TO THEIR GUESTS!

What a great experience we had with Laurie at Coastal Outer Banks Realty. Not only did she help us…read morefind a good deal on our condo, but made the entire experience hassle free. She found exactly what we were looking for (and didn't try to sell us things out of our price range) as well as recommended and coordinated insurance agents and mortgage companies. She also went the extra mile to help get estimates for the renovations that were needed which was a real help since we are out of town buyers!

After more than two years of searching up and down the East Coast we finally found our perfect…read morevacation home in the Outer Banks. During the process we found Laurie and her team to be one of the more genuine and complete firms we have had the pleasure of working with. They took the time to understand what we were looking for and kept us up to date on local market changes and updates. Unlike most agencies we have previously worked with, the relationship didn't end at closing....they continue to be there for us if we need anything and are always looking for feedback on our new property. From search to signing and beyond, I highly recommend Coastal Outer Banks Realty.

Upon arriving at our rental house, Colonel Bob's Cottage in Nags Head, on 6/3/18 around 10pm, we…read moresaw that the listing was misleading about a half bathroom and washer and dryer. These can only be accessed from outside the house which is inconvenient, and not how it seems on any of the provided information online. We even spoke with someone in the office about this when booking, and there was never any mention of this. When I called the company I was told that no one in their office would say something like that, and that I didn't know what I was talking about. Later that week we also discovered that the front load washing machine was so filled with mold that we had to take paper towels and gloves and dig out handfuls of mold and hair and who knows what else, to even attempt to wash our clothing that week. We came home with several articles of clothing ruined from stains from that washer. Upon further entry into the house, on the night we were checking in, we discovered several roaches. We arrived late, and I didn't even want to "check in". We searched for a hour or more for a 24hr emergency number to contact Cola Vaughan, to no avail. They make no effort to be available to you in case of emergency. I called the next morning and requested that they do something about this and was told that I don't know what I'm talking about. That there was absolutely not a roach infestation. That I am just seeing palmetto bugs not roaches. What they don't know is my family owns a pest control company, and has for over 30 years. The bugs that I killed several places in the house (including the cabinets with all of the dishes, the living room, and the bedrooms), are absolutely roaches. They are in fact American Roaches specifically. They are frequently called Palmetto bugs, but it is nothing more than a nickname for an American Cockroach. I asked to be transferred to another available rental property, and they refused to do that, even though the rental agreement states: "Agent agrees to provide the Premises in a fit and habitable condition. If at the time Tenant is to begin occupancy of the Premises, Agent cannot provide the Premises in a fit and habitable condition of substitute a reasonably comparable property in such condition, Agent shall refund to Tenant all payments made by Tenant." Fit and habitable does not mean living with roaches for a week, besides all the other problems we encountered. We have stayed in many other rental homes in OBX from Corolla, to Nags Head, and many places in between, and never had any trouble with roaches in any of our other rentals. So it isn't just this area as I was told. It's poor pest control. I asked for placement in a comparable house and was refused, even though it was available, because I searched their website and found a few that were still available for the week. I asked to cancel, or for a refund, and was refused. Basically, they got their money, so who cares what I deal with. They certainly didn't wan't to take a loss to correct their poor property. I was only offered, that they could send a pest control company out to spray the outside of the house. Which will do nothing for the roaches inside of the house. Roaches quickly multiply, and could easily be transported back to our home with us in our luggage, continuing this problem long after vacation. It is completely reasonable to ask to be placed in a home that isn't housing roaches. I was told that they were only inside because I left the door open, which is untrue. However, even with the door closed there is a large gap at the bottom of the door frame so anything could get in. The door frame on the front door has other damage near the lock. The frame is busted and pulling away near the lock. The third bedroom had a futon that we could not even use. Upon trying to sit down on it we discovered that it was broken and all of the screws on one side of it were stripped. It is literally held up between the end tables and the metal piece was laying on the floor. We could not sit on it, much less sleep on it. We had to get an air mattress and squeeze it into that room so we could sleep for the week. I wanted to be removed from this house and placed into one that didn't have these problems, or I want a refund so I can take my business elsewhere to a reputable, respectable company that actually values customers. I was treated poorly, and as if I was unintelligent. That is unacceptable behavior from any company.

Don't rent Colonel Bob's cottage - too long a list of things that were wrong to list - don't let…read morethe price be the thing to pull you in.

Vacation rental for a week in South Nags Head. The unit owner locked the thermostat down so it…read morecould not be adjusted below 72 degrees. We were not told of this restriction nor was it in the rental agreement. Outer Banks Blue offered up box fans as a resolution. Heat rises and at night 72 was pretty miserable, The manager refused to speak to us, we had to deal with a go between In the office. It took 3 calls to get the owner to allow a lower temperature at night and even then if you touched the thermostat to raise it even a degree it locked you out. The dryer in the house must be 25 years old and a lot ad of beach towels took 3 hours to dry. Called maintenance and their resolution was to tell us to do smaller loads. Just not very renter oriented. If you're an owner they're probably fine.

Terrific rental management company. Pricing and check-in notes were clear. We had some minor…read moreissues, which they addressed right away. They stayed in touch via text and email, letting us know when the plumber was scheduled to come. Super responsive. Half way through our 3 week stay, they gave us the option of getting fresh linens delivered, which was super convenient. Someone maintained the hot tub on a regular basis without being intrusive. This company gave us the feeling that they had our back if anything went awry. We've rented beach houses (VA beach) for many years. The beach environment is very harsh. Rental homes can be in wildly different conditions depending (I think) on the owners and not the rental company. Sometimes a house is old and fraying around the edges, sometimes updated and sparkling. Sometimes renters leave the place a wreck and the cleaners barely have time to put it back in order. If an updated, newer place is important to you, let the rental company guide you to the right homes. P.S. Our house was spanking clean and in excellent condition. I believe the owners take pride in their home, which is well managed by Outer Banks Blue. Great house + great company = great vacation.

Rented two condos at diamond shoals. Diamond by the sea…read moreGarbage disposal broke Sat on swing sofa on deck and it collapsed. Air conditioner broke There were ants. Asked for money back Silence ...... Mamas dream The other Condo was fine Do not rent from these people

Resort Realty's housekeeping is abysmal. They can't consistently perform the basic housekeeping…read morefunction. They are supposed to inspect after cleaning the home. That's a joke. Ask them for the documented walkthrough inspection. I bet that they can't produce one. The rug in the living room had to be taken out of the house because it was filthy along with the chairs. The reviews on this site average less than 1.5. As they say, 'there's your sign'. Prices keep going up as service level go down. The only thing that gets their attention is a mass exodus of their renters.