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Nags Head, NC

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Seaboard Surveying and Planning

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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2 years ago

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Resort Realty

Resort Realty

(172 reviews)

Once we checked-in, Saturday, June 29 we were informed by the Waves Office of Resort Realty that…read morethe Vacation Home (Dolphin Watch - #7534 - Avon, NC) was unlocked due to the cleaning staff being unable to lock the front door. When we arrived at the house, no one in our party could figure out how to lock the front door; the deadbolt simply would not engage. We promptly called the office on Monday, July 1 and spoke with Jeanine to have maintenance come and check the door. That was not the only issue, as the Pool Lights (the underwater light as well as deck lights) were not working at this time. Jeanine advised that she would put a ticket in for maintenance to look at the front door and the pool company to check the pool lights. Tuesday, July 2 no one had come to address either issue. I called back again, and referenced the time, date, and who I spoke with, however NEITHER ticket was placed. I spoke with Angel and she put the ticket in ... again. Luckily, maintenance did show up later that day as I told Angel it was 3 days now that the house could not be locked. When the maintenance man showed up, he was very helpful and demonstrated how to use the door lock, where you have to lift up the handle to engage the 1st part, then turn the deadbolt. Who would know that? That should that be in the instructions for the house. Obviously, if the cleaning staff cannot lock the door, how would a family from out-of-town know? The pool maintenance showed up at some point on Wednesday, July 3 (4 days into our trip). He was also very friendly. The underwater light in the pool was out, so it needed replaced because it shorted the circuit (there was a taped switch by the pool lights, apparently so not to short the circuit). Basically, the underwater light was not replaced and that switch was taped as a quick-fix. Everything to this point should have been addressed prior to checking in for our week at this $5,600.00 rental home. A list of other smaller issues including, but not limited to: - The main sink faucet in the Kitchen was leaking (maintenance completely replaced the faucet, Friday July 5) - The small island sink in the Kitchen drained slowly (maintenance did not fix) - Filter in the hot tub was changed (maintenance completed with us, Wednesday July 3) - A credit card fee to place the reservation online ($45.00 I believe) - Other realty companies do not charge this. The house needed a more deep-cleaning. From the A/C filters being filthy, to black mold in the shower in the Master Bedroom on the 3rd floor (my partner and I scrubbed out with some leftover bleach; we didn't bother to ask maintenance do deal with it). The last issue arose when the A/C stopped working on the 2nd floor (all family bedrooms) on Thursday, July 4. We only noticed it after maintenance had come on Wednesday and changed our filters (they were dark grey with dust). We called maintenance, left a message on July 4 evening, then again on Friday, July 5 as an after-hours maintenance request. We still did not have A/C on the 2nd floor when we locked the house and left on Saturday Morning. This is a great shame; we have rented through several realty companies through our lives and Sun Realty may be the best, Resort Realty has been the worst. Maybe someone should do an undercover rental through Sun and see all that they are doing right. People come to OBX, oftentimes (such as our situation) splitting the cost of a beachfront home so that everyone can enjoy something special, luxurious, and relaxing. This trip was a constant battle of issues with the home and maintenance that should have be completed prior to a guest's check-in. There are too many realty companies to choose from in OBX and I would highly suggest reconsidering the rental if it happens to be through Resort Realty.

We've been vacationing in the OBX for over 30 years and have used just about every rental company,…read moreincluding resort realty, in the past. We rented a 16 bedroom house for October 3-10, 2026. First, the online payment system for Resort Realty just sucks. I have friends from all over flying in and we all pay our portion separately. Most companies now have a robust system that can handle this including a visual report of the name of the person, the date they paid, and how much. All I could see as the organizer was the balance due; even when i asked them for a report, they couldn't match a name to a payment. Additionally, any guest logging in to make a payment had a drop down list of everyone else's payment method, so we had one person pay for their room using someone else's checking account! On top of that, it charged a $49 service fee to use a credit card as a payment method. It was a brand new property, we were only the 3rd or 4th group to rent it. This was a brand new house, so we understood there would be some issues. There was still a rough-in for the master bath tub, some wires hadn't been connected; we took that in stride. However, we paid for pool heat as part of our contract. It rained Sunday and Monday and the water was cold; we chalked that up to the rain because we didn't know any better. One of the two gas grills' propane tanks was empty. Tuesday morning, however, the pool heat system read "72 degrees" and we called to have it turned on. A tech came and the water started getting warmer. After our stay, we asked for a prorated refund for the days the pool heat was off. It should be the responsibility of the rental company to make sure that the pool heat is on and that propane tanks have fuel at turnover, not the responsibility of the guest to call. In an email response, they maintained that the pool heat was on. they made no mention of the propane or their lack of turnover procedures. You may laugh, but we had AI do an analysis of the pool heat, factoring in the heat-pump style heater, the weather, and the time frame, and it stated emphatically that the pool heat could not have been on prior to Tuesday morning. AI also suggested that we ask for the work order from the tech showing their finding and actions taken. It has now been 17 days since we wrote and have gotten no reply or explanation or work order. This is terrible customer service. Even if you're 100% wrong, if you communicate with them and they just don't respond - reprehensible. Here is the AI's analysis: No, it is highly unlikely for a standard, properly functioning heated pool to drop all the way down to 72 °F under those specific weather conditions. If the pool was actively being heated, hitting 72 °F indicates either a system failure, a completely overwhelmed heat source, or that the heater had been turned off days prior. Here is why a functional heater should have kept the temperature much higher: Heaters Fight Evaporation: While the 59 °F night air and cold rain accelerate evaporation and thermal loss, a pool heater is designed to replace those lost BTUs. A typical heat pump or gas heater is set to maintain a baseline (usually between 78 °F and 82 °F) and will kick on automatically as the water temperature begins to dip. The Weather Wasn't Extreme Enough: A drop to 59 °F is a standard cool autumn night, not a freezing winter blizzard. While rain does introduce a cooling effect, it rarely possesses enough thermal mass to overpower a working heater to that degree unless thousands of gallons of freezing water flooded the pool instantly. The "Heat Pump" Exception: If the pool uses an electric air-source heat pump, these systems lose efficiency when the air drops below 50-55 °F. However, Monday night's low stayed around 59 °F, meaning even a heat pump should have remained operational enough to prevent a plummet to 72 °F. The Bottom Line: If the pool was at 72 °F on Tuesday morning, it was almost certainly operating as an unheated pool at that time.

Seaboard Surveying and Planning - landsurveying - Updated October 2026

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