We've been vacationing in the OBX for over 30 years and have used just about every rental company,…read moreincluding resort realty, in the past.
We rented a 16 bedroom house for October 3-10, 2026. First, the online payment system for Resort Realty just sucks. I have friends from all over flying in and we all pay our portion separately. Most companies now have a robust system that can handle this including a visual report of the name of the person, the date they paid, and how much. All I could see as the organizer was the balance due; even when i asked them for a report, they couldn't match a name to a payment. Additionally, any guest logging in to make a payment had a drop down list of everyone else's payment method, so we had one person pay for their room using someone else's checking account! On top of that, it charged a $49 service fee to use a credit card as a payment method.
It was a brand new property, we were only the 3rd or 4th group to rent it. This was a brand new house, so we understood there would be some issues. There was still a rough-in for the master bath tub, some wires hadn't been connected; we took that in stride. However, we paid for pool heat as part of our contract. It rained Sunday and Monday and the water was cold; we chalked that up to the rain because we didn't know any better. One of the two gas grills' propane tanks was empty. Tuesday morning, however, the pool heat system read "72 degrees" and we called to have it turned on. A tech came and the water started getting warmer. After our stay, we asked for a prorated refund for the days the pool heat was off. It should be the responsibility of the rental company to make sure that the pool heat is on and that propane tanks have fuel at turnover, not the responsibility of the guest to call. In an email response, they maintained that the pool heat was on. they made no mention of the propane or their lack of turnover procedures. You may laugh, but we had AI do an analysis of the pool heat, factoring in the heat-pump style heater, the weather, and the time frame, and it stated emphatically that the pool heat could not have been on prior to Tuesday morning. AI also suggested that we ask for the work order from the tech showing their finding and actions taken. It has now been 17 days since we wrote and have gotten no reply or explanation or work order. This is terrible customer service. Even if you're 100% wrong, if you communicate with them and they just don't respond - reprehensible. Here is the AI's analysis:
No, it is highly unlikely for a standard, properly functioning heated pool to drop all the way down to 72 °F under those specific weather conditions.
If the pool was actively being heated, hitting 72 °F indicates either a system failure, a completely overwhelmed heat source, or that the heater had been turned off days prior.
Here is why a functional heater should have kept the temperature much higher:
Heaters Fight Evaporation: While the 59 °F night air and cold rain accelerate evaporation and thermal loss, a pool heater is designed to replace those lost BTUs. A typical heat pump or gas heater is set to maintain a baseline (usually between 78 °F and 82 °F) and will kick on automatically as the water temperature begins to dip.
The Weather Wasn't Extreme Enough: A drop to 59 °F is a standard cool autumn night, not a freezing winter blizzard. While rain does introduce a cooling effect, it rarely possesses enough thermal mass to overpower a working heater to that degree unless thousands of gallons of freezing water flooded the pool instantly.
The "Heat Pump" Exception: If the pool uses an electric air-source heat pump, these systems lose efficiency when the air drops below 50-55 °F. However, Monday night's low stayed around 59 °F, meaning even a heat pump should have remained operational enough to prevent a plummet to 72 °F.
The Bottom Line: If the pool was at 72 °F on Tuesday morning, it was almost certainly operating as an unheated pool at that time.