Went in for a NYS inspection and found out that I needed front struts and wipers. I left my car…read moreovernight and it was repaired the next day without any issues. Great service at a great price and the staff was very friendly and accommodating at the same time. Couldn't ask for anything more.

I'm writing this review as a former employee who wants to offer insight for potential customers…read more During my time working at this mechanic shop, I witnessed several troubling practices that customers deserve to be aware of. There were instances where parts were charged for but never actually installed. In some cases, unnecessary parts were sold to customers who didn't need them, and at times, the work billed was not fully completed. These practices were not isolated or accidental--they happened frequently enough to be considered routine. Additionally, the shop often lacked qualified technicians to perform repairs properly. Corners were cut, and customer vehicles did not always receive the level of care and attention they deserved. I'm sharing this to encourage others to ask questions, request to see the old parts that were "replaced," and to get second opinions if something doesn't feel right. Your safety and your wallet are worth protecting!

I went to Juan to get a valve cover replacement since he diagnosed the pvc was bad everytime he…read moreopened the motor cap it went away but the car had a whining sound.This would be the third time I get my car service at this shop.I bought all the parts from fcp euro oem valve cover and spark plugs ,coil and a starter.He gave a high quote but I thought WTF the shop is close to me and they stand by their work.The car was there for almost two days.I paid Juan cash,tipped the mechanic and took my car.After driving it for about 30 minutes the same noise was still there.I went back and spoke to Juan and the mechanic and they both looked at me and said "we did everything the way it should be done- probably the pvc came defective".I told him "this is a brand new valve cover not a used one, ok I'll call and get another sent out to me and return this one" He asked me if the company will pay for labor -- WTF.. Basically telling me I would have to pay for the whole job again.When I ask him what he meant he told me his mechanic has to work on the car again which is about 5 Hrs of labor which was the same price $700 not to mention the $1100 he initially charged for the whole job.He was very dismissive and didnt want to stand behind his work or guarantee it .Absolutely absurd! This is not how a business should conduct business. I could of taken it anywhere else for half the price. I had to take it to my mechanic and pay again for the job to be done the right way... these guys at elite are clowns. Guess what my mechanic found out .These Fucktards at ELITE AUTO WORK knew exactly what they did and never told me a thing.The mechanic snap one of the screws in half then tried to take it out with a tap and snap that inside trying to take the screw out and left that inside.He then put silicone around the new valve cover,cut an old screw or put the same one he snapped with silicone.I guess he put silicone just so it would look like it was screwed in.Instead of just taking out the screw and the tap that he broke. This would of never worked with all the pressure inside the valve cover when the car is on.So basically you charge your consumer double for your mechanics incompetence & dishonesty. Do yourself a favor and go somewhere else. I would give zero stars.I posted pictures of what these guys do at the Elite shop.--- **consumer Beware**

Juan is honest, and reliable. He gets the job done and he's a humble guy. I will continue to go…read morehere for all my car repairs and maintenance. It's a pleasure being able to have him in the area! Thank you Juan!

Ralph is an awesome guy. Great work, even better chats. Will certainly be coming back again and…read moreagain

Came in to get an oil change, great customer service and nice waiting room. Also fixed both of my…read morelow beam lights that were out. Would definitely recommend!

Great work by friendly people. Reasonably priced and timely. They also recommended future work…read moreand supplied pictures of the situation.

We had a problem with our battery that would have left us in a hard spot but Kevin was able to help…read moreus with a smile on his face. He helped us out way past work hours and he is just one of those kind souls you don't get to meet often. Best in the world!

could not recommend more. they got me in last minute and went above and beyond. fantastic service…read moreand wonderful people. 10/10, go here. im so glad i found this shop.

Thank you to the lovley men at this shop for taking such good care of our iuitls when they were…read morestranded in your area-your kindness and generosity and professionalism was so appreciated. I am Giulietta's mother-she was with her partner Amber (Honey I Roam) and they told us how you took such care to secure their comfort and saety while they were at your shop. I worry about their travels but I am always heartened to hear of all the great people they encounter. Thank you again, may your business thrive and you all stay healthy and happy!

J & J has been doing my inspections for years. They're quick and friendly! Love this spot!read more

I went to J&J about getting my car inspected...the only shop that was friendly and helpful when I…read moresaid I needed walk in service if available. I got the inspection done today and the experience was great. Jay, one of the owners, welcomed me to the shop, very friendly. I sat in the waiting area after they started the inspection. There was another customer there and we started chatting. He couldn't praise the guys there enough. This other customer and I started lamenting how a lot of businesses don't provide the same customer experience we were use to from when we were younger (yes, bunch of old guys lamenting the world is going to...) and he said J&J is one of the exceptions. Jay showed me some additional concerns on my car...brake and tire wear. He showed me the problem areas and said I have some time left but these expenses are coming down the pike. It was refreshing to see this sales approach...I was aware he was upselling the other services they offer and I was totally happy with that...that's what all businesses must do. It was the approach, education, and showing me why the repairs would be needed that convinced me that when I need the work to be done, I will go to Jay and his team. Well done guys and keep it up! PS: they have the cutest wall of kids pictures that puts a smile on your face.

Good service Good owners They work with you and are honest . I had brake work done It was done…read morecorrectly and no problems.

I called Middletown Auto Repair mid-morning and spoke to Chris. I asked about brake service for my…read moreSUV. After taking a few key pieces of information, Chris said he'd call me back within the hour to let me know how he could help. As promised, within the hour, Chris called and asked me to bring in my vehicle. He and his team took a look and were able to replace my brakes. I was in and out of the shop in under an hour. The work was exceptional. Chris was wonderful to work with. The level of customer service was remarkable. I will definitely be back for any future needs with my car- routine maintenance or otherwise! It's not often you find an honest mechanic. I highly recommend Middletown Auto & Repair!

Believe the hype - the reviews are accurate. After more than a year of chasing down a vibration…read moreissue on my WK2, Justin took the time to actually listen, test the vehicle thoroughly, and apply his own experience to find what multiple Jeep service centers (about five) missed. The root cause ended up being a missing NVH foam piece - something simple, but overlooked repeatedly. Bolt also worked directly with my warranty company and made a real effort to get as much covered as possible, which I appreciated. While they were in there, they were upfront about the spark plugs - noting that since access was already open, it made sense to take care of it now rather than paying for the same labor again down the road. That kind of transparency goes a long way. Overall, the team comes across as fair, honest, and focused on doing things the right way. It's safe to say I'll be going back to Bolt moving forward.

Totally honest and straightforward . Took care of my car and…read morekept me in the loop about cost with no surprises. Attention to detail is huge for me and they get it done right the first time! I don't usually write reviews about car repairs but I was impressed and will definitely send my friends and family here!