Chaos at the cash registers. When you don't make the line system consistent it's difficult for…read morecustomers to be compliant. Much easier to just use Amazon.

I would like to give them a zero rating. I was gonna customer for a while always happy with…read moreeverything. But we did get two items that when we opened did not work properly from the first usage. When I went back to exchange, they informed me that they never take any refunds or exchanges ever. So unfortunately, they do not stand by their products I've got similar things from Amazon that are been opened and were refunded it. we like to support small business Which is why we go there but Unfortunately they do not stand by their products and or exchange or return anything or even talk to you nicely about it. So just be careful when you go there because things are expensive and it's unfortunate. They do not stand by their product. I have attached their policy rules so before you go, you can see what you're getting yourself into.

Used to be a great local shop, however, recently I don't know if they are under new management or…read morejust a change in priority, they are price gouging new product and letting single investors clear them out of new product depriving the community of the chance to access new product on release day!

Selection here has thinned considerably. It's a bummer that this area of the south suburbs doesn't…read morehave a destination game store. Amazing Fantasy in Frankfort is probably your best bet for selection, but they price well above MSRP.

Love Hobby Lobby! Whether Illinois, Washington or any other state this store is always clean,…read morewell stocked and great prices. When the Orland location opened I went the first week and I found a lamp on clearance. It was a bit confusing because there was a price tag on the lamp and then on the shade. So when I got to the register I asked the cashier and she called over one of the managers and he was very gracious and said they were together and one price. I think I got this lamp for something like $12 on clearance and it was probably regularly price somewhere in the range of $30-$40. Cute stuff great finds nice atmosphere. Definitely 5 stars and 5 props!

First off the Store Manager Bob is very arrogant person. The day I was in he was helping a…read morecustomer. Then when the customer went to continue their shopping, he (Bob) turned to another employee and mutter "What does this lady want me to do her shopping for her?" Second If something is broken. They don't mark down the price. They just have another employee glue the item back and sell it for full price. Third and last sometimes there is only 4 people working. So if you need help good luck.

They went out of their way to help me get silver dollars for my son who graduates Army Warrant…read moreOfficer School and per tradition needs to give out a silver dollar to the first 12 people who salute him. They didn't have enough but kept looking and called me back to say they found what I needed.

Jim is one of the nicest people I ever had the pleasure of meeting. He gave me double what I…read moreexpected on my gold necklace. Definitely one of the fairest people out there. G. Johnson

Guys there are totally great. Trying to get my kid into this and tobias kicked ass with a demo and…read moregot him completely interested. Thank you we will be back soon.

Really good customer service and and has great crafts to work on …read more Efficiently run and has anything you need. Genial employees

I had an "heirloom print" from my grandfather's farmhouse. It was a circular image in a 20"x28"…read moreframe. The original Matt was there, but water damaged. THEY HAD THE ORIGINAL TO USE AS A TEMPLATE. But Michael does not cut Matt's, they send them to a place in Texas. I chose the expedited shipping. After 12 days with no word, I went BACK to Michael's where Miguel said he couldn't figure out what had happened to the order, but he would BE HAPPY TO REORDER IT FOR ME. Did so, and a week later I went back. The pictures tell the story. You can see the print and the original Matt, and you can ALSO see what they delivered....a 24"x32" matt with a WAY TOO BIG OVAL (not circular) opening. The Manager (Ernest?) got WAY CONDESCENDING and told me they would BE HAPPY TO REORDER IT FOR ME. (A word to the wise, Ernest, you can be snotty and condescending when you are GOOD AT YOUR JOB. Since you are not, you should hold off on the attitude). Frustrated, I figured I'd see what Hobby Lobby could do. Guess what? Hobby Lobby cuts their own matts, which the gal did in about 5 minutes. She also dry-mounted the print (another 5 minutes), and put everything together in the frame (another 5 minutes) for considerably LESS than Michael's had quoted me. Looking around while I was there, I noted that Hobby Lobby also has a better selection of frames and framing options, and their staff is MUCH more professional and talented. Another word to the wise.... avoid Michael's!

I can't go on enough about how great this store is. For those who don't know, each Games Workshop…read morestore is run almost entirely by 1 employee. Each time you go in, you are greeted by the same person. This particular stores manager, Tim, is one of the most helpful and nice people I've met in the tabletop community. He will bend over backwards to make sure you are happy with your purchase and go beyond that and spend time teaching you how to play, paint, build, etc. If you are looking for a GW store in the south chicagoland area, this is it.

The staff here is very helpful. Tim is great, as is the new manager. The paint jobs on display here…read moreare great inspiration for my own mini painting. The community that's built up around this store is generally positive. You run into the occasional "angry neckbeard" type, but most people who hang out here are just passionate hobbyists who are willing to help new players. My one complaint is that the story is pretty small. It's often crowded during peak hours, with no open tables for playing games. As a consequence of the small size, there isn't a public restroom. This can be a problem, as games of 40k can take hours and the nearby stores aren't always comfortable with people using their bathrooms. I wish they could expand into the vacant storefront next door, hint hint!

This store is weird they say they are hiring but never want to hire I applied for online pickup…read morewhich i am have experience but the manager refuses to hire me I have 2 hears of experience plus a resume that includes details

I'm all for giving senior citizens, jobs. They should NOT COMPLAIN, however, if you need to be…read morechecked out, because the self checkout is not working. Or, complain that the delicate, breakable item you just paid for, needs wrapping to get home safely. I just blocked Michaels from Facebook, and deleted the app on my phone. Shopping should not be stressful.