Really good customer service and and has great crafts to work on . Efficiently run and has anything you need. Genial employees read more

I had an "heirloom print" from my grandfather's farmhouse. It was a circular image in a 20"x28" frame. The original Matt was there, but water damaged. THEY HAD THE ORIGINAL TO USE AS A TEMPLATE. But Michael does not cut Matt's, they send them to a place in Texas. I chose the expedited shipping. After 12 days with no word, I went BACK to Michael's where Miguel said he couldn't figure out what had happened to the order, but he would BE HAPPY TO REORDER IT FOR ME. Did so, and a week later I went back. The pictures tell the story. You can see the print and the original Matt, and you can ALSO see what they delivered....a 24"x32" matt with a WAY TOO BIG OVAL (not circular) opening. The Manager (Ernest?) got WAY CONDESCENDING and told me they would BE HAPPY TO REORDER IT FOR ME. (A word to the wise, Ernest, you can be snotty and condescending when you are GOOD AT YOUR JOB. Since you are not, you should hold off on the attitude). Frustrated, I figured I'd see what Hobby Lobby could do. Guess what? Hobby Lobby cuts their own matts, which the gal did in about 5 minutes. She also dry-mounted the print (another 5 minutes), and put everything together in the frame (another 5 minutes) for considerably LESS than Michael's had quoted me. Looking around while I was there, I noted that Hobby Lobby also has a better selection of frames and framing options, and their staff is MUCH more professional and talented. Another word to the wise.... avoid Michael's! read more

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Always liked Michael's...especially for all its kitschy little items strewn throughout the store. Usually when you need a nicknack for finishing off your decorating or anything related to frames and artsy stuff...this is the place. And if you follow their sales, they from time to time put special items (usually overruns and end of season stuff) on sale and you can really get a deal. I once went in looking for picture frames for a series of 16" by 20" photos I had...and I found they had already-constructed simple frames with glass for the correct size for $5 each...yep, just $5 each. I bought 18 of them and really scored a deal. So all to say I like Michaels and generally jump in when I need something just a bit different. read more

Michaels - Arts & Crafts Near Me - Orland Park, Illinois

Wish I could give 0 stars. Horrible experience and poorly run and organized. Rude customer service.

This review is for the custom framing. The guy who initially helped us was pretty nice although we were kind of looking for him to direct us more as to what color matting and what kind of frame to use etc. Since this is his line of work, we were a little disappointed that de didn't really help with that part. There was a special going on with the custom framing price. The first figure he told us was really high so we were disappointed. So I thought that if we cut back on the matting, that would make the frame smaller and cut the price. I felt like this is something he should have told us as an option instead of me coming up with it, since again, this is his job and we were clearly disappointed in the initial price. He also didn't go over the different types of glass we could use. Since I have done custom framing before and they have always shown me my options, I asked about the glass and he showed us then. This was a signed concert poster and one of the signatures was really close to the edge of the poster. So, I was a little worried that the matting would come close to or cover up the signature. I was happy to see that the finished product was perfect. I would have given 5 stars if the guy that initially took care of us was a little more helpful but the final product was great! read more

Michaels - Arts & Crafts Near Me - Orland Park, Illinois

We love Michaels! We visit this location a lot to buy materials for work and personal projects. The rewards program is extremely beneficial. We frequently receive discounts for our purchases. The store has a friendly and laid back vibe. The employees are helpful and always take interests in the different projects they help us with. They give great advice. The store is very cleaned and organized. read more

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I have spent a couple hours on Saturday afternoons at the Michaels in Tinley Park. I have been working on special framing projects and craft projects for the fall. The staff is amazing and they have been very helpful with ideas and the have helped me use current coupons and promotions. I have purchased over 30 display cases and 48 frames as a result of their staff and stock availability. The reason I gave them four stars rather than five stars is because the shopping carts are too small. Larger items like frames and baskets do not fit. Other than that, I think this store has all other hobby stores beat. They have a fantastic Halloween section on display :) read more

I was really a little disappointed the first time I'd visited this business. Looking for my normal wares (tube paint, brushes and canvas), I found the aisle of tube paint to be very understocked. This, accompanied by slightly higher prices than I wanted to pay certainly does not help my opinion of this establishment. Everything just seemed disorganized and chaotic, and so, I'll return only if there's no other choice in the area. I don't need more chaos in my life. I have quite enough, thank you. read more

We stopped in here during the recent holiday season. We normally go to Hobby Lobby but they are not open on Sundays. Michaels is a pretty standard craft store with all the nick nacks and items for crafts. The prices do seem competitive but I do not shop much at hobby stores. The staff were kind and we did not have to wait in line long. There were a few folks in line with coupons and flyers. Seems like they must have deals around the holidays and they do have a Michaels membership program. Overall the experience was short and concise. Not much to gripe about. read more

I would give 0 stars if I could, my wife has ALWAYS loved michaels. Normally the service is great and staff is friendly and kind. My wife could always depend on michaels for items she needs for her crafts. Not lately though. My wife placed a pick up for 2 100% polyester shirts to sublimate and when she went to start her project, she opened the bag and they gave her 2 100% cotton shirts that cannot be sublimated on. And mind you she got them on sale for 4$. She called the store and you could tell whoever picked up the phone did NOT care of the mistake. She was told to take them back and exchange them. Today she goes in to exchange the shirts and they don't even have the polyester ones anymore. Now my wife is an entrepreneur and has her own small business with an order due today. Instead of apologizing for the mistake and offering to help find another location with the shirts, she had 2 employees argue with her and tell her she needs to take the refund. This is the worst store for customer service skills and they have officially lost our business. If you go to Michaels often, I do not recommend this location. read more

You must go here to get anything framed! And you must ask for "Tery" THE BEST FRAMER IN THE ENTIRE AREA!!!! He has a great eye, unlimited patience and is terrific to work with. I've been to specialty framing places and nothing beats this guy!! Recently has a very special lithograph framed, he saved it with great choices. USE NO OTHER. Michaels is lucky to have him! read more

They need to hire people that 1 want to work with customer and 2 no what they are doing. I went to the store that to buy a circut and took it the check out they had to get it out of the back. Well 45 minutes later still nothing. The cashier forgot to call it in ( I was standing right there the whole time ) then when she did it too another 30 minutes and then I was told ya they are not sure where it is so sorry........ read more

This is a great place for someone who might be interested in taking up some kind of craft for a hobby. They have starter kits and instruction books from oil painting to needlepoint. And if you think you may need more that that, they offer workshops and classes to help you out. The instructors are very friendly and understanding. Personally, I have gone to the jewelry workshop last month, and I fell in love with it. And for beads, this place has three aisles just dedicated to that. read more

Erica is a one in a million employee. If I were a business owner I would want her to work for me. She called another location to get their hands on a flower I needed that wasn't in stock at this location all while still greeting every customer that came in while holding for the other store to look & even checking out more customers and still giving them attention needed thru the transaction process. She was sweet and a pleasure to have at the register. This employee will do great in whatever she does with that personality and enthusiasm and customer service. Michaels is often a dreaded experience due to lack of staff but Erica made this trip a happy one. read more

GREAT place to buy all your "Crafty" stuff. the place smells good even. Highly Reccomended - your bound to find whatever you need at a great price read more

Has a lot of crafting supplies which is great but there is no staff to be found if you have a question. Also, the aisles are messy and a lot of items are misplaced. read more

Place is a joke, rude staff, no help whatsoever. I will never, and I mean never, shop here again. It all started with me looking for an item, at which I had 0 help from the staff, with plenty of them standing around. So after 10 minutes I approached one, "pardon me mam, can you tell me.." Then she put her index finger to my chest saying "give me a couple minutes". Then I tried calling a manager once I left, and after 2 phone calls, she wouldn't answer. Some customer service. Hopefully they will be closing shortly. read more

I really like Michael's... I do... The powers that be closed the two locations closest to my home. So, off to Orland Park I went, in search of novelties for my baby sister's upcoming nuptials. Did I say that I like Michael's? This store was very clean, and the staff was extremely friendly. It's just that I couldn't find a damn thing here. The layout of the store made no sense to me, and I've been to other Michael's stores. I walked around this entire store at least eight times looking for what I thought was a pretty popular item. Not to mention I saw not one worker (except for the cashier) during my mini obstacle course trek around this store. To get any assistance, I had to go to the register to ask the cashier for an item. She was in the process of checking out another customer, and pleasantly asked to me to wait a minute. So I stood waiting another three minutes for her to complete her checkout. Awkward. She then called/radioed to the back to have the other employee to assist me. Wow, too much. I found what I was looking for, sort of, in the kid's department (huh?). But I left feeling that I need to find a different location, because it would have to be a dire emergency for me to return to this one. read more

If you know me at all, you know I practically take daily trips to Michaels. From planning my wedding in August to Christmas gifts, I am always working on some project or another. Michaels' has great prices and of course tons of coupons!! The stores are always clean and the staff always friendly. read more

This location is always short-staffed; no one is available on the floor, with often only one register open for 5+ customers. The staff are not friendly, not helpful, and generally second-rate in comparison to other craft stores. I rarely write negative reviews, but years of repeated underwhelming experiences at this location have veered me towards the nearby JoAnn's where the employees are generally eager to help and, at the very least, are available and visible when needed. There is more product variety and efficient service at a Hobby Lobby or JoAnn Fabrics. Shopping for art and craft supplies should never put anyone in a bad mood, but if you want to experience that uncommon phenomenon, look no further than your local Orland Park Michael's. read more

Every time I go in there the employees are VERY rude! Customer service is non existent, and they are not willing to help. The lines are always long. read more

I will never shop at this location again! They redesigned the entire store and filled it with so many items that it makes for a miserable shopping experience as the aisles are so narrow that only one person can walk through at a time and when checking out the aisle is also so narrow that you can't get around the other people checking out! It was such a miserable experience that I will never shop at that location again! read more

Staff is not helpful at all. Also, I was surprised to find that regardless of how big this location is, they don't have even half the stuff that the smaller locat read more

I am so grateful to Jan who works in the floral department. She helped me select flowers for my entire wedding party. She designed custom bouquets for all the ladies, mothers, groomsmen and I am just amazed at her talent. This woman is totally committed to providing excellent service by giving you a product that is above normal expectations. Go to her for all your wedding floral needs. Jan deserves a business card and promotion from her boss. I can't believe her talent, her hands are BLESSED! read more

Overall, I'm a fan. My only complaint is that they often times seem understaffed. This seems like a corporate issue, and not directly the fault of this location. The staff that is present are friendly and responsive. Hopefully there'll be some changes up top for Michaels as a whole so that the staff's true potential can show through. read more

I used to come here all the time as a student. I can NEVER find anyone to help me, EVER. One day i was looking for a specific item and asked a lady walking past, and she ignores me, stares at me, and keeps walking. Then an older lady appears and she started helping her...i just grabbed my stuff and went up the register, and the lady wouldn't accept my coupon. Even though i came there the day before and the younger lady working there accepted it. I told her this and she accused me of lying. I asked for a manager and she said okay, and rang the next person? I just left all my stuff and left. Horrible attitude and i haven't been there since. Joann's is located a block down, go there instead. 10x better customer service. read more

Great place to shop. Thanks for helping me achieve so many plans by having a plethora of crafting items.