TLDR: horrible service, horrible food at the Villa Capri, and horrible excuses and behavior from them. full story below...
Just had the worst dining experience in my entire life at the Villa Capri. First of all, we called before we got there, to check how busy they were (4th of july weekend), and were told they were not that busy and had many tables open. In actuality they were packed when arrived, and ended up getting told it was a 20 minute wait. After about 30 minutes, we finally got seated. Excited and hungry, we ordered our food right away.
We got started with some garlic bread, but oddly no silverware at our table. We were served our salads... and some time later, the waitress brought over a handful of silverware and just dropped them in a pile on the table in front of my father-in-law and walked away (??). Our table had a moment at of confusion, ".... okay? That's odd..." I had also ordered my dressing on the side, but that was not how it was served. Oh well, no big deal really.
But then, we didn't see our waitress again for OVER AN HOUR; not walking past, not in the dining room at all. Our 4-year-old was starting to get very hungry and restless. Some of the parties that were seated long AFTER we were, had already gotten their food and left at this point! So I went over to the hostess (a sweet looking older lady) to ask what was going on. She was polite and apologetic, and said she would figure out what the holdup was. Soon after, she came from the kitchen and said the plates were being put on trays right now, and that our food would be out soon. At this point we were a little annoyed, but nonetheless just excited to get our food.
About 15 minutes, the waitress came back with our salads.. again? "Your salad with dressing on the side!" She seemed very confused when she saw our already empty salad bowls, and said something akin to, "What is going on back there??" A few minutes later, a different waitress (or maybe a manager or something?) came with our meals (FINALLY!). Almost immediately, we were disappointed with the portion sizes, considering the price. The shrimp and steak is over 30 dollars, and on the plate was literally 5 pieces of shrimp and the smallest steak I have ever seen. The others at my table got various pasta dishes, and all were underwhelming to say the least. The pasta was very OBVIOUSLY reheated in the microwave, bland and flavorless. The lasagna and chicken tetrazzini had hot spots and were clumped in others. The spinach chicken ravioli had 3 raviolis just drowned in a soup of sauce (which was not even tasty). Sure it was a half order, but it was ridiculous. More sauce than pasta.
At this point, no one at our table even wanted to eat their meals, it was that bad. I was going to complain, but the hostess was busy, so I took my kid outside just to give him a little break. Shortly after, the rest of my party came outside as well. I was surprised, and thought maybe the owner had comped the meal and we were leaving.
My girlfriend said while I was out, the waitress had come and asked if anyone wanted boxes -- which everyone refused, with near full plates. She apologized , "Im sorry you didnt enjoy the food." She said we could get a free drink or ice cream if we wanted, but we just wanted to get out of there. Then, the hostess came to the table again. She did not apologize, but instead blamed the servers, and said that they couldn't find anyone good to work because everyone just wants to be on unemployment. My father-in-law make a sarcastic remark about, "thank our President for that." And the hostess went off on a strange rant about how she "didn't vote for him" and that no one wants to work because they are lazy and on unemployment, and that "the governor is killing us." She said they had already closed the Boat Bar, and were worried they may have to close the restaurant as well. My father-in-law ended up paying the bill in full, even left a tip, because thats the stand up guy he is (not that they even offered to comp it), and that is when they came outside.
I was shocked when he said they charged him, and decided to go back in and pull a Karen.
I walked up to the hostess and asked how she could charge them after that experience. She repeated it was unemployment's fault. I stated, "We waited for a half-hour after someone on the phone told us there wasn't a wait, we sat at the table with practically no service for an hour and waited for our food, we plated our own silverware, and the food was terrible!" She was aghast at this, "Our food is not terrible!" Everyone in the dining room was looking at us now. "And you blamed the Governor?" She says no I didn't... and the girl standing in the take out space says....yeah...you did. I continued, "These people drove up from Wisconsin; you admitted there was a problem with your service, and you still charged them full price. It's your responsibility to comp at least something when it's the business's fault. And the food WAS microwaved read more