This company is HORRIBLE!!!! I purchased a pool from a dealer of there's (who I will not name because they are still trying to fix this mess for me) back in Oct 2015 and gave the contractor the go a head to pull the permit in Nov 2015. The contractor told them they needed the prints with the engineer stamp on them to take to the city of LA. Well in 2016 LA changed their requirements to have 4 ft concrete around the pool instead of 3ft and it took Viking Pools over 2 months to calculate the 1 extra ft around the pool. I spoke to a couple people at Viking Pools (which I as a buyer with a dealer of theirs) should NEVER have to do. But to make matters worse, when I spoke with them, they acted as if they didn't care that they were taking so long. I demand that they compensate me for my troubles and time and he pretty much laughed at me. I don't know why as a pool manufacturer, they do not know the changes for county's requirements when this is their line of business. The health care and banking industry would NEVER be able to say "oh we didn't know about the changes in requirements". NO! if this is your line of work, you NEED to know the changes. ESP if you have dealers in the area. read more