Buyer Beware! I recently purchased a used car from this company. Two days later the "check engine" light came on. I took it to my usual reputable mechanic and seven hundred dollars later, thought it was fixed. The next week, the "check engine" light came on. I took it back to the mechanic who said it would need to go to the dealer for work. I was without the car for almost a week because the problem was so extensive. Two thousand dollars later, I thought it was fixed. The next morning, the "check engine" light came on. It will go back for possibly a whole new engine next week. I called Viewmont to discuss the problem. Whomever answered the phone was very verbally aggressive, would not let me speak to the owner (or maybe was the owner, I am not sure), said that if we had brought the car back the next day after we bought it, they could have "fixed" the problem. He actually said that they would have reset the light, because he was "sure" there was nothing wrong with the car. I don't know how he would automatically know that, but it makes one wonder...
I tried to explain that indeed there WAS something wrong with the car, because it had had seven hundred dollars worth of work, and then more. Before I could finish telling him the story, he got very angry and agitated and said that there wasn't anything wrong with the car, that if one filled the car with gas and didn't tap on the gas cover three times, the light would come on, and it just needed a reset. That sounds very odd to me, sort of like Wizard of Oz stuff. I've been driving over fifty years now and have never heard of such a thing. Then he said that because I didn't bring it back right away, there was nothing they could do about it. He demanded to know the name of the local mechanic and when I said it was a reputable company, but it seemed irrelevant to me, and I didn't think he needed to know the name, he slammed down the phone. Rude, bullying and very unprofessional.
I am suspicious of the entire thing now; the dealer told us (let it slip, actually) that Viewmont had just been in to have that car serviced a while ago while they had it for sale, obviously, the guy I spoke to (who did not identify himself, by the way) made some pretty strange statements (like just resetting the light without diagnosis), and then the fact that he became so defensive that he lost his mind and slammed down the phone on a customer. I wouldn't recommend this place to my worst enemy. And I have sought lemonlaw assistance, but alas, the car is just outside of the manufacturer's warranyy. I can post this review, however. Again, Buyer Beware! read more
