I haven't been to a dealership in so many years I can't remember the last time but today I know why! Took our Honda CR-V in for a recall on the passenger side air bag inflator. While they had it they did a multipoint inspection on it and Surprise, Surprise, Surprise as Gomer Pyle would say, found multiple things "wrong" with it to the tune of $922 in parts and labor including telling us the transmission fluid was brown and needed servicing. My wife said "Really? My husband just serviced the transmission less than a month ago" and at that point the service advisor started back peddling saying maybe it just looked that way because of the lighting! LMFAO!! I knew it was coming, as soon as we turned them down for the repairs, the high-pressure sales pitch started. Nothing will turn me off faster or lose my business quicker than someone pressuring me to buy something once I have already told them NO! Besides everything on the list IF it needed to be done I or my mechanic could have done it for a fraction of the price that Hendrick Honda wanted to charge to do it. Plus now we are getting letters in the mail at least once a week reminding us that "we need to schedule an appointment for our urgently needed repairs" I wonder how long we are going to continue to get these letters before they finally realize that we are not bringing the car back there ever again for any reason! I pulled the transmission dipstick after we got home and that was the reddest "brown" transmission fluid I have ever seen!! These dealerships will flat out lie to your face to try and make a buck. I may have been born at night, but not last night! Two stars only because the service advisor did reset our radio theft security code and set the time without charging us which shocked the hell out of me! read more

We had a wonderful experience at Hendrick Honda of Hickory. Vince and Art helped my daughter purchase her car and made the entire process easy, transparent, and stress-free. Both were patient, knowledgeable, and genuinely cared about making sure she felt comfortable and confident with her decision. As a parent, I really appreciated how supportive and respectful they were...no pressure, just great service. Highly recommend this dealership, and definitely ask for Vince and Art if you're looking for a smooth car-buying experience. read more

Hendrick Honda Hickory - Auto Repair Near Me - Hickory, North Carolina

This dealership is the absolute worst. I purchased my car just 3 months ago and have already had to bring it back over 3 times for electrical issues that remain unresolved. Getting the vehicle repaired is nearly impossible unless you're prepared to waste hours sitting at the dealership. They claim they can only offer a rental once they diagnose the issue. That's convenient. How many visits do you need to diagnose the same issue? I work full-time and have a small child to care for -- I cannot keep returning again and again for the SAME issue, and I don't have the option of going without transportation. There is no way this car ever passed a true "certified pre-owned" inspection. They sold me a vehicle with obvious, ongoing issues -- and when I asked them to buy it back, they said they would, but only if I agreed to roll over $3,600 in negative equity. In other words, I get punished for their dishonesty. And the kicker? A manager actually tried to persuade me to remove my last 1-star review in exchange for a free oil change. How about FIXING MY CAR instead of bribing customers to stay quiet? I'll make sure everyone I know hears about my experience and why they should avoid this place. I'll also share it across every platform I can. I've always stuck with Toyota, but I made the mistake of giving Hendrick a chance -- never again. read more

I have bought 2 crv's here. One used and one new. Both times had incredible sales agents. We never felt pressured. They gave me a fair deal on my trade in. When you go back to the paper work is where they start to try and upscale, but they heard my no and respected it. Now I love the Toyota service dept. I'm hopeful that Honda can compete, but if not will just go to Toyota :-)! read more

One of the BEST dealerships in Hickory. They're very reliable, professional, and surprisingly quick when servicing your vehicle, and check in is a breeze! They have a nice waiting area with computers, tv's, clean restrooms and a play room for children (currently closed due to Covid). They also have free waters and vending machines for snacks. My family has bought several cars from this location over the past 15 years, and they've always been so great! I couldn't be happier with my 2020 Fit Sport! I will always continue to bring my vehicle here for service out of trust. I also plan to buy my next vehicle here as well! What will it be... read more

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Had a 2 year oil change agreement when I purchased my truck. Go in with 4 months left... when service light came on. Am advised they won't cover oil change because of too many miles. They don't tell you this up front and only do the change when the light comes on. Beware of this sketchy dealership. Will go to another Honda place from now on. read more

I really wanted to trust this dealership's service center--but my experience says otherwise. I bought my Honda Odyssey brand new here, along with a maintenance package for oil changes and tire rotations every 5,000 miles. I've stuck to that schedule and brought the car in for every service at this location. But during a recent visit, I suspected they weren't rotating my tires--especially because one of them had been replaced with a different brand and never moved positions. So before the next visit, I marked all four tires. After the service? All the marks were still in the same spots. They hadn't rotated a single one. When I confronted them, the service advisor told me they "don't rotate newer tires"--but I had proof that none of the tires were rotated. Since then, the service manager and general manager have ignored my calls. Their only offer? A free rotation. But how can I trust a rotation they already skipped several times? Now I'm told my Bridgestone Turanza EL440s (with a 50,000-mile warranty) need replacing at 33,475 miles, and the advisor falsely claimed they're only rated for 30,000 miles. That's either total ignorance or intentional deception. Bottom line: I feel taken advantage of, and I won't be coming back. Be cautious if you're considering service here. read more

If I could give it ZERO stars I would. Supposedly they changed a car part with a genuine Honda part, but it turns out all they did was take my car away from me for about an hour while they did NOTHING....except present me with a bill just under $500 which I paid. Of course the problem continued so I took it to a local mechanic a neighbor suggested. He asked me for the receipt Honda gave me after looking at the part that supposedly was changed. The serial number on the receipt did not match the number on the car part, and it was not a genuine Honda part. The mechanic all but said "they robbed you" without saying it. Long story short, the mechanic fixed my problem. DON'T go to Hendrick Honda Hickory. They are thieves. read more

The worst- There over two hours for a low air pressure alert/ plug. After two hours they tell me they can't repair it. I'll never go back. read more

Hands down the best experience buying a new car. Stopped by to look at a couple of cars and left with a brand new 2025 Honda Accord Hybrid Sport. Bailey Lupo was extremely helpful, knowledgeable and patient. From the test drive, to knowing different models/trims and finally walking me through the new dashboard features after purchasing. Mike Powell made the financial side of purchasing the car simple, transparent and made sure I was comfortable throughout the whole process. I got a fair trade in value, an honest what-to-expect in the future and a great deal overall. On a hot and busy Saturday afternoon these guys were very friendly and professional, it made the whole process amazing. read more

Called about a used car and got the total price quoted drove 2 hours and 45 minutes to be told they sold the car 2 days before. If the sales guy sees this, please reach out you have my number would like to talk to you after hours. read more

Bought my van in May (the salesman was great and overall experience great! Bought the almost $2k extended warranty as well. Fast forward to not even a month or so later I noticed my rear fender was starting to come loose. I hadn't even been driving the van much so I called to see if they could fix it. The manager of that specific department called me and basically tried to accuse me of either going over a bump of some sort (like this always happens) or someone hit me and I didn't realize it! I would have to pay for them to literally clip that fender back in and it wouldn't be cheap. I just paid 20 plus thousand for a van and this is what they do! Kinda sad the customer service these days! You would think that since it had only been a month or so they would have said sure, bring it in and we will take care of it! read more

We bought a new Honda Pilot in Dec 24, we were asking to have the tires changed because they were for off road. 265 size tires, they put on 255, which we have had constant trouble with slow leaks,Belonged to someone else from someones family at Hendrick Honda, so that's what was put on our new Honda Pilot Trailblazer, paid for 1 new tire to be replaced already. As we continued to read the Honda Pilot manual it states that 255 size is not recommended for the Pilot. So are the people at Hendrick Honda in Hickory morons that they don't know their own product. Going back in July to see why we have a slow leak again, is litigation in the air, I am most disappointed ,since I have been a Honda customer since 1983, never had any other make of vehicle, never have we had such an agrevious error. Hendrick fix this at your expense. Teach your sales people about the Honda product(Cole), and absolutely your repair crew.(Zach). Yes naming names. We have owned Accords, Civics,Ridgelines, S-2000, Preludes, CRV's and Pilots. Really next I will go to Honda's corp. office to complain. FIX THE ISSUE, Hendrick. read more

Ricky is an amazing sales rep, and very helpful. One of the most genuine people in the industry. He's went over and beyond to help me in the Tesla market, and he hasn't made a cent from me. Very stand up individual, and he has a great manager in Stuart as well!!! 5/5 for sure recommend Ricky H read more

My car broke down on the highway nearby, and these guys took care of me in about two hours. Can't say enough good things about this place. They really saved my butt that day. I was back on the road to home before the sunset.! read more

What is the point of making an appointment if you still have to wait 2+ hours for just an oil change? I would never come here again if I had not pre-purchased oil changes when I purchased my car. Horrible service, and they do not get in any kind of hurry. I have been getting my oil changed here for almost two years, and it has never been less than a 2 hour wait. read more

I had the pleasure of purchasing a used vehicle from Hendricks Honda Hickory with Jackson Raymond assisting with the out of town sale. I have to say they went over and above to ensure a great experience. Hats off to them!! read more

A BIG & Sincere Thank YOU to Hendrick Honda Hickory and more specifically to Salesman Tanner Mellon, Manager Jason Warren and Ben and Vince from the Finance Team. Were numerous other Honda dealers used dishonest and unethical advertising and later added overpriced, non-value items, the Hickory Honda team treated us right, made a fair deal and most important were honest and transparent and stayed true to their promises. Tanner was a real advocate for us. He presented a very fair deal to the management team, placed a factory order, kept us in the loop on progress, and when the car arrived walked our daughter through the credit application process to make the in-person closing a breeze. His follow through and communication was excellent and really made it so much easier. There were no last minute surprises, no funny stuff with the numbers and everything was as promised. As I told Tanner and Jason, integrity and honesty are the foundation to a good business relationship, it is essential or I will walk away. I really trust these guys and my daughter drove away with a smile and nice first new SUV. I would absolutely return to Hickory Honda to buy another car and strongly recommend giving Tanner the opportunity if you are in the market. Thank YOU! read more

Hendrick Honda Hickory - 2023 Honda HRV Sport - Auto Repair Near Me - Hickory, North Carolina

Had my warranty check-up three weeks ago and when I departed my front left tire wanted to turn left. Called the dealer and made a appointment at 8:00 AM for an adjustment. Got there at 8:00 and around 10:00 I was informed that I needed 1600.00 dollars for tire, rotation etc. Left the dealership with the same tire problem. Nothing was done. Called a week later to complain and got no where. read more

I am shopping for a pre-owned car. I saw one on the Hendrick website and the same car on a couple of other sites. I called and was told it was available. After calling back to come in and purchase, I was told it was available, but would be $10,000 more than the price on the website. This seems like blatant false advertising. Although I was a loyal customer before, this is unacceptable and I suggest folks really double check pricing before making a trek to this dealer. Bad business practice! read more

This is the only place I go to buy a car. Staff is always friendly and helpful. Highly recommend Tanner Mellon if your looking to buy a car helped me and my mother both out in purchasing our new vehicles. read more

I've interacted with several Honda dealers in recent years, and some have been downright rude, but I do not get anything like that at this location. Being "just a woman," who actually has some basic knowledge of how mechanics works, I have not been talked down to, here, at all. The service advisors (all), and one in particular, Mr. Michael Keosykhao, has been very helpful... Even looking into available pricing discounts, to make our repairs as price-friendly as possible. Also, as is the case with many Honda dealerships, Hendrick will include a car wash with their service appointments. That's service! read more

Hendrick Honda Hickory - Auto Repair Near Me - Hickory, North Carolina

This place totally UNPROFESSIONAL . Don't even choose this place to fix your car. I have my car being choose to fix by insurance company .when my car my side mirror in fine condition and after the fix and amost finish and they turn out tell my my side mirror not working and before they they run test If something like this happen they would let insurance know but not , they wait until the end when the car almost finished to let me know that The issue . And I will not take any responsibility wow what is Unprofessional jobs they were doing . And Now every time I need to adjust my mirror Side I have to do it by hand wow so unprofessional job . Don't recommend this place . Save your money and time read more

We bought a new battery from Hendrick, used the Odyssey a few weeks, then parked it. When we next tried to start it the battery was dead and was difficult to charge, so I called Hendick and asked them to check it. Jamie made an appointment to bring the Odyssey in the next morning. We did, and after sitting in their waiting room for 1 1/2 hours I went to see what was taking so long. Jamie said they were "almost done and would go over 'everything'" with me "soon". Half an hour after that he showed me a list of over $3,000 worth of repairs they wanted to do including about $250 for spark plugs because "it was time", then handed me a bill for $140!!! All I wanted was the battery checked. Jamie never once said anything about doing a complete diagnostic and there was NO mention that there would be a charge for anything. I was so shell-shocked that I paid the $140 and left. Still angry the next day I tried many times to call the manager who was always in a meeting or out to lunch. I tried again the rest of the week and never reached him, so left a voicemail. He never called back. Meanwhile, we went to a very reputable shop that replaced the starter for half the Hendrick quote and checked everything else out. No other repairs were needed, including the most expensive one that Hendrick quoted that can't be seen by just looking under the hood. Bottom line: Hendrick charged me for work I never authorized, lied about needing a repair that I'd have no way of knowing whether they did it, and has refused to take my calls or reimburse for the illegitimate charge. In recent years I've purchased an average of more than one vehicle per year and I WILL NEVER GO TO HENDRICK AGAIN FOR ANYTHING. UPDATE: Talked to Rob, the service manager and he offered to refund the charge that I had not approved or been aware of. I did receive the refund. read more

I came in today to have my car serviced and there was not one person who worked there that didn't have a smile on their face and something nice to say. I really like this place and I recommend to everyone! read more

It's always a pleasure stopping into Hendrick Honda of Hickory! They have great customer service and my mechanical needs are always taken care of in a timely manner. I've worked with their finance manager, Nathan Harris, for many years now. They've got a great team there for new and used needs. read more

I purchased a pair of illuminated running boards from the parts dept. I've installed numerous running boards on different vehicle but never illuminated ones. So I consulted Kao Vang (their Parts Wholesale Specialist) and he convinced me that "the wiring electrical connectors are plug and play". Basically he told me only what I needed to hear to make the sale. The installation of the wiring for the lights is so far from "plug & play" it's not even funny. Remove: front bulkhead cover, air intake, battery connections, dashboard cover (both sides), door sill trim (both sides), door seal (both sides), under cover, floor carpet (both sides), before any "plug-and-play" connections can be made. I asked Kao Vang to reimburse me for the illuminated portion (which I won't be using) or provide a return shipping label. He refused stating that the "actual electrical connection" is plug-and-play. And they will only accept a return if I pay for return shipping. Long story short - they deceived me by misleading me on the ease of installation, and they refuse to claim any fault, or work with me on a solution. This is what you call a scam. The installation manual they sent with the item clearly states "Only to be installed by a certified technician, these procedures should NOT be attempted by do-it-yourselfers". The local dealer quoted me $350 (for a $425 item) to install these because the procedure is so complex. I would not recommend Hendrick Honda Hickory to anyone. read more

Before my 5 star review, I must first admit my twice shy attitude rightfully gained from a TRULY CRAPPY past exp. at Hendricks/Southern Blvd and their bully salesmen. Well, I bit the bullet-I've owned FOUR Hondas-and tried Hickory this time. What a difference-I cannot be happuer!! Both Bryan, Sales Manager and Pete G. really did..everything possible and I was really in a bind! For instance: Unable to drive my Acura up, they came to Charlitte, put gas in my Acura, performed multiple repairs on the new (used) Honda that the other dealer Was Going To Let Go....before purchase and were polite, supportive and my deal was not confusing nor difficult to understand! I received many, many courtesies and efforts; in place solely for my benefit. As I said, Vive La Difference! Want a Honda? THE PREMIER CAR...in any class?? Make the trip to Hickory. I HIGHLY RECOMMEND read more

Do not deal with these people. As dishonest as they come and I will be filing a complaint with their corporate office on Their Service Dept. Daryl to be specific...Was told for 2 weeks now I would be given back what I was overcharged as well as be able to cancel warranty he sold me as he misinformed me about all of it. Now all of a sudden he says that charge was for going over the car to see if I qualified for the warranty. This is I bought the warranty at the end of my service when car was already back out front and never had I authorized them or did they do this inspection because when paying the bill is when he said based on my miles I could get this warranty...and today service would even be covered by it. So first payment would be for warranty 158.00 and my bill was $131.00 I even already put that on my card so he said we will just do another charge for the 27.00 and that will equal your first warranty payment and you service is covered...and you won't have a payment of 158.00 till at least a month. Then I was charged that again by warranty company next day..I called warranty and they said they would never do warranty like that and also because I was moving which Daryl knew and also failed to tell me if not come there for work there would be a deductible and I told him I was moving out of state. He just said oh its good anywhere. So they immediatly gave me refund for the $158 and cancelled policy. When I called to ask for the $27.00 back on my card he said yes right away..didn't get it so called again and he said I will get it in right away, didn't, call again. says they couldn't put it on the card without my coming to hickory in person so they mailed me a check. Now he calls and says actually I should owe them money cause that was a charge for inspecting the car to see if I could get warranty. He refused to let me talk to someone else and said that person was not in today. read more

I traded in my 2016 Accord and leased a 2018 Honda Accord EX a few weeks ago. Bobby Gray and his team made my car buying experience top notch. As a woman, I feel like I was treated with the utmost respect and was not taken advantage of at all!! I was able to get a great value for my trade as well as a fair purchase price on my new car. My experience was quick, easy, and transparent! Bobby is the best! read more

Just bought a 2016 Pilot I couldn't be happier. Aaron was very patient and thorough about showing me the vehicles I was interested in. The whole process was very relaxed but completely professional. I would buy from them again. read more

I've been buying cars for 50 years. This was, by far, the best car buying experience that I've ever had. From first contact via social media with Allison and secondly with sales associate Bobby Gray. All negotiations were handled ahead of time via the internet. When I arrived all I had to do was sign the paperwork wait for them to prep the vehicle then drive away. Very laid back atmosphere. I would definitely buy from them again. read more

Jeremy Phillips and Mark Buchanan are the best at Hendrick Honda - Hickory! They did everything they could to help me in purchasing a new Accord Sport! Super Great Deal! I will return here for my next car purchase! read more

Hendrick Honda Hickory - 2016 Honda Accord Sport - Auto Repair Near Me - Hickory, North Carolina

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Great service and a loaner car ...very professional and explained everything ...very clean facilties with coffee and large TV. read more

I bought my CR-V in April 2018, & I'm just having a ball driving it! I am truly satisfied with my car buying experience at Hendrick Honda in Hickory NC! Ms. Grace Lawrence and Mr. Marshall Parks were very courteous and helpful during my car buying process. I recommend this dealership for all when buying a car. I was treated very well, & it was the most pleasant experience I have had at a dealership, & I wish them continued success! Wanda G. read more

Not recommended for first car or dealer based financing options. Experienced anxiety due to other employees trying to sell cars we were looking at to other customers while we were looking at them (instilling wonder as to how fair our offer was). Fair place if you already know they have a car make and model you want and have your own mean of financing. Don't recommend window shopping or being impulsive. Update: Found out several days later that while searching for financing options, the dealer ran our credit 10 times and could only produce unrealistic loans. Our credit score immediately dropped 20 points over night. Again, do not window shop or come without prior financing. read more

Great service department! Michael Keosykhao was very helpful! I also recommend Michael Hice. He is a excellent tech!

When my husband and I moved from Florida to North Carolina Eddie Westmoreland was one of the first people we met. We needed a good, reliable, car on an affordable budget. We needed a patient and knowledgeable associate who would help us to accomplish our goals. With Eddie Westmoreland and Honda of Hickory, we got everything we wanted and more!! We were immediately very impressed upon arrival, Eddie treated us the way anyone searching for a car would love to be treated. We were never pressured or felt in any way uncomfortable working with him. On the contrary, we immediately felt that we were in excellent hands working with Eddie, and that our MILLIONS of questions were always answered with the utmost of patience and courtesy. He went above and beyond to be helpful to us, especially in this difficult situation we were in involving a very stressful cross-country move. Eddie helped to put us in our dream car on a budget. We could not be happier with our beautiful and practical CRV! We plan on shopping at Honda of Hickory again and asking for Eddie. We seriously cannot recommend Honda of Hickory enough!! If you want someone who is going to make your car search experience enjoyable stress-free ask for Eddie! Thank you Honda of Hickory and thank you Eddie Westmoreland! read more

I could not have been more pleased. With two kids in diapers and two full time jobs my wife and I are not afforded a lot of extra time to spend at a car dealership. So when my wife was rear ended in our original car we were not to excited about the thought of shopping for a new car but Conner Schwab at Hendrick's Honda was our secret weapon. He worked with us over the phone, text and email then he had our car delivered right to our home. We did the paperwork at my kitchen table! This was unbelievable service. Conner you made our experience. The price was the most competitive around and they delivered the Pilot to our home at no extra cost! Simply amazing. We did not have to conform to a process they met us where we were and made this transition tailored to us. Don't hesitate to message me if you have any questions. read more

Both Mark and Grace made the purchase of a new CR-V a fun and enjoyable experience. Mark was extremely helpful, reliable, reponsive, and organized during our buying experience. He was by far the most energetic salesman in working to earn ur business and trust during the buying process dealing with many dealers. The CR-V is our 20th Honda we've purchased for ourselves or other family members since the mid-80s, and Mark and Honda of Hickory made it a top notch experience throughout. Price was great as well! Grace was very thorough and enjoyable to deal with during the Finance portion of the sale. She took her time to explain every detail and made a lenghty process very efficient and fun. Thanks Mark and Grace for being true professionals to deal with! Jim and Anne Graham read more