They stand behind their product! I recently purchased a preowned 911. I have wanted a 911 since…read moreJunior High. Now with our last kid finishing college, it was time. The entire experience was superb. Our salesperson Tanner was very patient, answering every question and guiding us thru the purchase process. The service manager, Mr. Pellett was very gracious, addressing a couple of very minor issues during the delivery process. I am a Porsche driver for life and will buy my next one from Porsche Northlake.

We recently traded our Porsche 981 Convertible Boxster Black Edition for a Macan and then began…read morelooking into the Cayenne Coupe. With it being a newer vehicle, we weren't sure what was happening when we started experiencing issues. I contacted the service department at Porsche Northlake Charlotte and, to my surprise, was transferred to my former service advisor, Logan Pope. Logan immediately recognized my voice, which was refreshing, and it was a relief to know I was speaking with someone not only knowledgeable but also someone I had worked with before. He explained that the issue was likely due to a low battery in the remote. Logan gave me the information for the exact type of battery needed, shared that he had seen a similar situation with another customer, and then patiently walked me through how to troubleshoot the problem including where to position the key when the car wasn't starting. Because of Logan's guidance, I was able to successfully start the vehicle, and make it home where I had access to my spare key. I ordered a new battery and everything has been working perfectly since. Logan's professionalism, attention to detail, and ability to troubleshoot over the phone left me enormously impressed. I also greatly appreciated that Logan took the time to stay with me on the call until the issue was resolved and even invited me to bring my new vehicle in for service. It is clear that he truly values his customers, whether it's a small issue like mine or a larger one. This level of service reflects the culture at Porsche Northlake Charlotte, where employees are valued and in turn value their customers. I hope the owner and upper management sees this review and recognizes Logan Pope for the outstanding service he provides. I look forward to continuing to do business with this dealership and possibly trading for another vehicle in the future. Thank you, Logan, and all the important people at Porsche Northlake Charlotte, Thank you for valuing your customers the way you do. We appreciate you! Respectfully, Your Future Porsche Northlake Customer Chris Hill

Made my appointment for service. Appreciate Adnon taking time to walk through things with me. He…read morekept me statuses along the way. Nick did a great job on the work and got it done quickly. Great experience, highly recommend.

Today has been a horrible experience!!! I brought my 2022 EQS in June and been having windows…read moreissues since I brought the car! Jorge Fuentes told me it would be cover under warranty but then came back after a hour and said it won't be cover because it look like I spill something! I ask to speak to his manager Jeremy and he was very not caring...I said ok I'll take it to my Mercedes mechanic and then they told me I had to pay $255 for them looking at my window. I ask Jorge why didn't he tell me that previous and he said that's his fault and I still I had to pay! The customer service is horrible here and I will not be coming back! I do not recommend this location!

Had a great experience buying my new K4! James Lawrence was awesome and very helpful!…read more Transparent, kind, knowledgeable and respectful! The process from end to end was great! I HATE buying vehicles and Hendrick Kia help change that perspective. Thank you for all your help! Lauren in finance was great also!

My husband and I needed to get new cars for both our adult daughters which we felt would be a long…read moreshot. Termaine McCabe worked with his manager and finance manager Elijah to get us into 2 vehicles in the same day! I've purchase new cars before but this by far was one of the best experiences I have had. Termaine was thorough, professional and knowledgeable: They didn't try to sell us on non essentials but still educated us on what the dealership had to offer. We had a tight budget and we were able to drive away happy twofold! I would absolutely recommend this dealership to anyone!

my experience with Lake Norman Hyundai last Monday was phenomenal. Richard Marsh, the sales rep who…read moregreeted me and my friend when we walked in, was absolutely wonderful. No push, just information and he answered a ton of questions patiently and cheerfully. He was really awesome. Turned out that going in for information and leasing a car was absolutely in the plan and that subject was thoroughly discussed, pros and cons. Everyone from the manager to Richard to the finance guy were patient and wonderful. I had purchased a Hyundai Sonata, '08 I think, back in 2010 at Lake Norman Hyundai and I had an extremely positive experience over the years with that vehicle and the dealership, et cetera. I love my car and I love the fact that I can message Richard or call is right there to help even after the deal is done the papers are signed. I made an appointment with him on Wednesday to go up and go over the myriad of features in the car and he spent two hours with me, sitting in my car out front of the dealership going over absolutely everything.

It's been three months since the last time I was at this location. After I wrote the initial…read morereview, the owner had called me and definitely didn't give me any vote of confidence that anything was being handled. If anything he made it seem like I was being unreasonable because I wanted my car to look the way it did before they damaged it. They were supposed to have ordered another new part since the last one had scratches on it. It was supposed to be in within a month. I've never heard another word. I've given up on this location. They damaged my car and it seemed like an inconvenience to make it right. Absolutely do not recommend. I will literally drive 17 miles today to go to another Hyundai dealership, because these guys are clearly inept.

I've always had good experiences at Hendrick BMW Northlake, but today's visit was truly…read moreexceptional. From the moment I arrived, everything was seamless as usual--but what made this visit stand out was the opportunity to meet and chat with the dealership's Chief Culture Officer, PJ Caple. When I tell you she radiates happiness, I mean you feel it instantly the moment you're around her. Our conversation was uplifting, genuine, and full of positive energy. It's clear that her spirit and leadership are felt throughout the entire dealership. PJ is absolutely the right person for this role and is clearly making a meaningful impact on the customer experience. Because of interactions like this, I will continue to choose Hendrick Northlake for my service needs--and likely for future sales as well. PJ, thank you for such an enlightening and spirited conversation. You made an already great experience even better. M. White

I picked up a part yesterday and will put the part on myself. Just to see where the pricing is for…read moretheir service department to put on the inner tail light, I asked a group of gentlemen sitting in the service area as I exited the building. William "JR" Guevara "Immediately," engaged me in conversation. At first it was just, what I assumed, as friendly banter. However, of the 5 minutes I stood there talking with the 4 guys present, Mr. Guevara responded to everything I was talking about in a negative and passive aggressive manner. The older gentleman sitting there had to cover his face in disgust a few times this banter went back and forward. I eventually walked off after trying to relinquish myself from this verbal abuse exhibited by an employee of Hendrick BMW which has always shown the uttmost respect from Austin to Charlotte. Perhaps Mr. Guevara should have stayed home today if He wasn't "Feeling It..." Other than Mr. Guevara, Hendrick BMW Rocks from Austin to Charlotte of what I've Seen!

I've always hated the car buying process but Jennifer made it seamless and easy from beginning to…read moreend. I would recommend this lot and her service to anyone! I was in and out with plenty of time to enjoy my day and she was trustworthy and honest. I never felt pressured to buy or rushed. She also fixed any issues I had before I even signed to buy! 10 out of 10!

I Highly recommend them for your next car!! I had an amazing experience and everyone was so nice…read moreand friendly. I was so nervous but they made the process easy. I was recommended by a friend but hesitate because of the old reviews here. Ignore those and just go, you will be happy you did!!