I haven't been to a dealership in so many years I can't remember the last time but today I know…read morewhy! Took our Honda CR-V in for a recall on the passenger side air bag inflator. While they had it they did a multipoint inspection on it and Surprise, Surprise, Surprise as Gomer Pyle would say, found multiple things "wrong" with it to the tune of $922 in parts and labor including telling us the transmission fluid was brown and needed servicing. My wife said "Really? My husband just serviced the transmission less than a month ago" and at that point the service advisor started back peddling saying maybe it just looked that way because of the lighting! LMFAO!! I knew it was coming, as soon as we turned them down for the repairs, the high-pressure sales pitch started. Nothing will turn me off faster or lose my business quicker than someone pressuring me to buy something once I have already told them NO! Besides everything on the list IF it needed to be done I or my mechanic could have done it for a fraction of the price that Hendrick Honda wanted to charge to do it. Plus now we are getting letters in the mail at least once a week reminding us that "we need to schedule an appointment for our urgently needed repairs" I wonder how long we are going to continue to get these letters before they finally realize that we are not bringing the car back there ever again for any reason! I pulled the transmission dipstick after we got home and that was the reddest "brown" transmission fluid I have ever seen!! These dealerships will flat out lie to your face to try and make a buck. I may have been born at night, but not last night! Two stars only because the service advisor did reset our radio theft security code and set the time without charging us which shocked the hell out of me!

We had a wonderful experience at Hendrick Honda of Hickory. Vince and Art helped my daughter…read morepurchase her car and made the entire process easy, transparent, and stress-free. Both were patient, knowledgeable, and genuinely cared about making sure she felt comfortable and confident with her decision. As a parent, I really appreciated how supportive and respectful they were...no pressure, just great service. Highly recommend this dealership, and definitely ask for Vince and Art if you're looking for a smooth car-buying experience.

**Update: re: total…read morerewrite; Nate and the entire Mike Johnson's Team at Toyota Hickory went WAY above and beyond after listening to my feedback, and, I am thoroughly satisfied with their answer to my challenging situation, Overall, I would say this dealership is making great strides! Give Nate and the Team at Mike Johnson's Toyota of Hickory a shot, they are real people, who will take the time to get you to yes, If you ask! Thank you Nate, Mr. Lawhon, and my sales lead who took me on the best (hard!, but best!) test drive this year! Thanks you All, -10.5.11

The poor reviews are true. This place is unprofessional and unaccountable. It's unclear what their…read moreoperating principles are. The customer service and technician skill set are really embarrassing.

Had a scheduled appointment with Mich's Foreign Car Service Shop for my 2nd time getting service…read moreand the shop manager always impresses me with his kindness and knowledge. His customer service is beyond AMAZING and he how he shows up for his customers every single time! When I was there Thursday morning to get my yearly inspection done for 2026 and i had he gentleman top off my fluids in my vehicle. Not time yet for oil and filter change, so we checked just about everything else!

THEY ARE GREAT AT PUTTING LIPSTICK ON A PIG! THEN THEY GET TO CHARGE YOU AGAIN WHEN YOU BRING THE…read moreCAR TO THEIR SHOP FOR REPAIRS WHEN IT BREAKS DOWN. I truley believe Michs buys vehicles that have alot of issues, they put some "lipstick" on it and then they sell it. Shortly after you buy it, everything starts going wrong. They do offer a warranty. However, it typically does not cover whatever your vehicles issues are. At this point my best option is to park the POS and pay down on it until I can trade it. I will never deal with Michs again. Our 2019 740i has had over $13k in repairs since it was bought 6 months ago. That is not an exaggeration. If you buy a car from them, I would suggest at minimum looking at the CARFAX, and then take it to a trusted mechanic and have them go over it, before you buy (something my dumbass didnt do). Michs has a great setup, they make money from selling you a car, then make even more money from fixing it! Hell of a business model. Time to call the BBB.

Outstanding Experience at Cloninger Ford with Ty Flowers!…read more I recently purchased a 2017 Chevy Cruze Premier from Cloninger Ford in Hickory, NC, and the entire experience was exceptional. From the moment I walked in Ty Flowers provided top-notch customer service. He was knowledgeable, friendly, and truly went above and beyond to ensure I found the perfectttttt car! The Chevy Cruze I purchased was in pristine condition and Ty made sure the process was smooth and stress-free. Even the finance department was a pleasure to work with!! Everyone is friendly and professional. I highly recommend Cloninger Ford and especially Ty Flowers when purchasing your vehicle. Cloninger has earned my trust and I wouldn't hesitate to return in the future! Hands down the best car-buying experience l've had!!!

Cheaters. And no client service at all. Horrible place to buy car ever…read more Ive bought used RAM cummins 2021 at 2025. Right next day after i bought it it started to crank very bad. I found that it was partially filled with regular gas, instead of diesel. They told me that it was impossible. And i just need to drive more to use all the fuel and get new one. Even it was bad for fuel system. But now i already sold my truck and filed cancelation of my gap policy at 24 of march. And today, 4 of may i still have no result and no real activity from dealership. And especially from Frank Zambrano, he is responsible manager.

Totally regret purchasing a car from Carmax Hickory, North Carolina. Purchased it on 88, they said…read morethey send me a hard metal tag. Never received it call. This is me having to take my time out of my day to call them Because not only unprofessional to the max. They are extremely ignorant. Once again, I'm recall again being put on for three minutes 14 minutes for the entire call until Tina, who is the rudest person I've ever done business with she lacks business savvy, she was missing on the day they taught manners and how to be professional. She was so rude.The guy before her said oh well things get lost in the mail. I said no we're not gonna use that one. This is the third time, oh well maybe since you live in an apartment things don't get there on time I said no that's not accurate. She stated that it was sent out 10 days later well I never received it they on the mail. I said no it's not the mail now months later so my son called last said oh you should've gotten did indeed , didn't receive it. To prove them wrong once again, didn't fit in your mailbox, I do have a mailbox and if we get anything larger than can fit in our mailbox, they put a key into your mailbox and I've had numerous things sent that way. Sounds like you're making one excuse after 100 more. Then Tina says well here's what you can. Do you go to the DMV, I've already been twice lady, had no problem title. So she wants me to make another errand to go to the DMV of all places and she said pay for it and then I will reimburse you we all know that putting all the work on me my my money numerous . Should've used Carvana. Also, I took the sticker off the back of my car my car not there so they use it for people to get free advertisement my car don't put a damn sticker on there of yours. The worst experience of my life.

The folks at the Hickory location are idiots! Do not attempt to sell a vehicle to them, as they do…read morenot know the DMV requirements for registration and titles. I was selling my car that was registered and titled in my trust, and had ALL of the legally required documents per NC statute and required by NCDMV. They declined to by it as they said I needed to show them the entire trust. Funny, Hickory Toyota had no problem buying my car and changing the title using the same exact documents I presented to Carmax. Do not go to Carmax, go to Mike Johnson's Hickory Toyota (a Carmax participant) first and save yourself time and frustration. They offer the same if not better price for your vehicle.

STAY AWAY or you will regret it bought a Hyundia Santa Fe…read more6-months ago had to replace the motor for $9000. Car cost $12000. I called the dealership to see what they would do about this, gave me the run around so I wrote several bad reviews in different places to inform people about buying a used car from them. Bad thing is there parent dealership is Everett Chevrolet so that says a lot about them to. Well long story short the dealership called me and ask what they could do to resolve this problem if I would take down the bad review. I told them not until they pay for the motor in the bad car they sold me. They should have known about this car before they sold it to me and knowed they had bad motor. I waited for there call finally had to call them said we will not do anything. Sorry Please think before you go there and read a lot of reviews as I should have . Thank you

I find it disappointing or even bordering on unethical the policy of the Hickory Used Car…read moreSuperstore dealership (associated with Everitt) on deposits placed to hold a car with intention to buy. About a month ago my friend made an offer on a 2020 Subaru that had already been on the lot for a month. An amount was agreed upon, dependent on the trade-in offer for her car. To hold the car, they requested and she provided a $100 deposit. One day later, she presented her car for assessment/offer. A deal was struck, including her trade in. The finance department tried but failed to obtain financing for her- this was the same day she brought in her trade, and 1 day after placing the deposit. The only reason she did not buy the car was failure to obtain financing. Yet in-spite of this reason and the brevity of the hold, this dealership chose to keep her deposit. They have every right to do so, and I have every right to warn potential customers what kind of management you will be dealing with. That car remains for sale on their lot today. I can't help but wonder how many offers on the car they received but had to turn down during the 24 hours that they held the car. Likely zero. Had she obtained financing but then backed out, that would be a different thing. Our sales rep Nick was fantastic to deal with and has no ability to change this seedy policy. One star given due to our sales rep, and one star for the efforts of the finance department. Zero stars for management and for common sense. There are plenty of alternatives for finding a used car- I recommend taking them.

First I will start with .... Jose "Joseph" Martinez ! From my first phone call this very morning…read moreuntil us pulling out with our car, could never and have never had such an excellent experience. A leader is or appears to be as good as his soldiers and the soldiers will only be as good as their leader. In this case, we have a perfectly running oiled machine from the top down. The phone call at 9:02 am with Jose "Ill hold it for you " Boom, we role into Conover from Charlotte at 4pm. As soon as we get out of our car, Jose was there to greet us. Handed us the keys and said " take it for a spin". We did and we said " we will take it ". Jose took down all of our information and passed it to Don McGee. Another " Get it done " professional. Between the two, they did not miss a beat ! Aside from the car being in pristine condition to begin with, they took it, cleaned it even more, filled it with gas and had us gone in two hours, just as he said. I did not meet the owner but I will tell him this should I get the chance... " Do not lose these men and don't change a thing " Soldiers are only as good as their leader and the leader is only as good as his soldiers. We are proud to say we found, trusted and did business with Jose " Joseph " Martinez and Don McGee at Trading Post Super Store in Conover North Carolina. These are good honest get it done professionals. Thank you gentlemen !

Stopped by Trading Post to look at a vehicle for my mom. Took it for a test drive and decided this…read morewas the vehicle...it was in great condition and priced very well. Worked out a time to go back and work with Renee. She made the process effortless and I would highly recommend going by and seeing her. From start to finish she was there every step of the way, answering any questions/concerns we had. If you're looking for a great deal, no frills and an all around fun and enjoyable car buying experience...visit Renee at the Trading Post, Hickory!

Mountain Mitsubishi is running a very deceptive ad. It involves a scratch off scam where it…read moreappears that you have won a prize only to find out it is a cheap tactic to come to the dealership. Fortunately, I didn't fall for it, but I'm hoping this post will keep others from doing so. If there advertising is this deceptive, what does that say for their sales practices. Please be wary of going to this dealership.

I wish I could give this location more stars! I bought a car from here a few years ago and I bring…read moreit to this location even though I live over an hour away to get it serviced. They are by far the nicest group of people and always so helpful. I highly recommend purchasing a vehicle from here and using their service department.

Everything, The customer service is absolutely horrendous, Management and employees are useless and…read morearrogant with zero desire to satisfy the customer or help in anyway possible. Would leave -5stars if possible.

Took my car in for an interior leak. Andrew quickly diagnosed the drains in the sunroof were…read moreclogged and cleared them out for me. Also made arrangements to have the stain cleaned. This is the third time I have called on Hendrick Automotive to take care of my car. Every time they have taken excellent care of me and their work is top notch and they stand behind their guarantee. Highly recommend. Very nice and professional.