Darrell in service is our go to for repairs on all our vehicles. Always treats us great. I would…read morerecommend 100%.

I haven't been to a dealership in so many years I can't remember the last time but today I know…read morewhy! Took our Honda CR-V in for a recall on the passenger side air bag inflator. While they had it they did a multipoint inspection on it and Surprise, Surprise, Surprise as Gomer Pyle would say, found multiple things "wrong" with it to the tune of $922 in parts and labor including telling us the transmission fluid was brown and needed servicing. My wife said "Really? My husband just serviced the transmission less than a month ago" and at that point the service advisor started back peddling saying maybe it just looked that way because of the lighting! LMFAO!! I knew it was coming, as soon as we turned them down for the repairs, the high-pressure sales pitch started. Nothing will turn me off faster or lose my business quicker than someone pressuring me to buy something once I have already told them NO! Besides everything on the list IF it needed to be done I or my mechanic could have done it for a fraction of the price that Hendrick Honda wanted to charge to do it. Plus now we are getting letters in the mail at least once a week reminding us that "we need to schedule an appointment for our urgently needed repairs" I wonder how long we are going to continue to get these letters before they finally realize that we are not bringing the car back there ever again for any reason! I pulled the transmission dipstick after we got home and that was the reddest "brown" transmission fluid I have ever seen!! These dealerships will flat out lie to your face to try and make a buck. I may have been born at night, but not last night! Two stars only because the service advisor did reset our radio theft security code and set the time without charging us which shocked the hell out of me!

Most amazing place EVER. They have a car, and payment for every budget…read more Service is above, and beyond! Sales people are personable, professional, attentive, and go above and beyond!!

**Update: re: total…read morerewrite; Nate and the entire Mike Johnson's Team at Toyota Hickory went WAY above and beyond after listening to my feedback, and, I am thoroughly satisfied with their answer to my challenging situation, Overall, I would say this dealership is making great strides! Give Nate and the Team at Mike Johnson's Toyota of Hickory a shot, they are real people, who will take the time to get you to yes, If you ask! Thank you Nate, Mr. Lawhon, and my sales lead who took me on the best (hard!, but best!) test drive this year! Thanks you All, -10.5.11

My experience was totally awesome from the selling to the financing of the car. I drove almost…read more500 hundred miles out of state to see and buy the car. I spoke to Chris, who is one of the owners. Chris held the car for me without a deposit, while I drove the next day from talking from him. He had the car washed and cleaned ready by the time I came by. Chris never pressured me and answered all of my questions. I spent a long time looking over the car. The car was immaculate. Chris had no issues with me running my scanner tool for any hidden codes. Chris never pressured me and was very professional. You can tell Chris appreciates cars as he took excellent car of the car I bought. You would think your experience with the finance department would be painful. However, it was just the opposite. Kristen not only made the process painless, she really looked out for me helping me obtain the best possible rate available. Kristen was able to beat my credit union by by 1.4%, which is just outstanding. The best part was Kristen saved me putting down $3500. Kristen could have had me put all the money down I was planning towards the down payment. However, Kristen was able to get the best possible rate and save me the $3500. Kristen explained that I would be better keeping the money for other things that would make me more money rather than put in down on the car as it would not change the awesome rate nor change the car payment significantly. Overall, my experience was fantastic would highly recommend their entire team. Thank you Chris and Kristen.

Had a scheduled appointment with Mich's Foreign Car Service Shop for my 2nd time getting service…read moreand the shop manager always impresses me with his kindness and knowledge. His customer service is beyond AMAZING and he how he shows up for his customers every single time! When I was there Thursday morning to get my yearly inspection done for 2026 and i had he gentleman top off my fluids in my vehicle. Not time yet for oil and filter change, so we checked just about everything else!

Outstanding Experience at Cloninger Ford with Ty Flowers!…read more I recently purchased a 2017 Chevy Cruze Premier from Cloninger Ford in Hickory, NC, and the entire experience was exceptional. From the moment I walked in Ty Flowers provided top-notch customer service. He was knowledgeable, friendly, and truly went above and beyond to ensure I found the perfectttttt car! The Chevy Cruze I purchased was in pristine condition and Ty made sure the process was smooth and stress-free. Even the finance department was a pleasure to work with!! Everyone is friendly and professional. I highly recommend Cloninger Ford and especially Ty Flowers when purchasing your vehicle. Cloninger has earned my trust and I wouldn't hesitate to return in the future! Hands down the best car-buying experience l've had!!!

Cheaters. And no client service at all. Horrible place to buy car ever…read more Ive bought used RAM cummins 2021 at 2025. Right next day after i bought it it started to crank very bad. I found that it was partially filled with regular gas, instead of diesel. They told me that it was impossible. And i just need to drive more to use all the fuel and get new one. Even it was bad for fuel system. But now i already sold my truck and filed cancelation of my gap policy at 24 of march. And today, 4 of may i still have no result and no real activity from dealership. And especially from Frank Zambrano, he is responsible manager.

Recently purchased a new truck from Carmax. After searching dealers and online searches I found…read morewhat I wanted at a fair market price. I had no trade in. From my research they have the best out the door price with a 299.99 Doc fee. I had found these fees to be in excess of 800.00. So you have to know what to add for your out the door price at any dealer. In the first week I found some mechanical issues that I wanted addressed. The service department was first rate in communications and addressing my major issues at no charge. I would have given 5 stars but for one practice I disagree with and am having to handle myself. If a remote (key fob) was lost by the previous owner it becomes your loss. They will provide one key fob and one extra key. All new cars come standard with two fobs and in the case of the truck it is the only way to use remote start. It will most likely cost in the range of 200.00 to get a remote for my wife. This practice puzzles me because they addressed much larger problems with a smile. Ask before you sign the papers how many key fobs the vehicle has because it may have only one. I hope they change this practice, sometimes it's the small things that could easily be addressed that bother you. I would buy another Car at Carmax in Hickory.

Totally regret purchasing a car from Carmax Hickory, North Carolina. Purchased it on 88, they said…read morethey send me a hard metal tag. Never received it call. This is me having to take my time out of my day to call them Because not only unprofessional to the max. They are extremely ignorant. Once again, I'm recall again being put on for three minutes 14 minutes for the entire call until Tina, who is the rudest person I've ever done business with she lacks business savvy, she was missing on the day they taught manners and how to be professional. She was so rude.The guy before her said oh well things get lost in the mail. I said no we're not gonna use that one. This is the third time, oh well maybe since you live in an apartment things don't get there on time I said no that's not accurate. She stated that it was sent out 10 days later well I never received it they on the mail. I said no it's not the mail now months later so my son called last said oh you should've gotten did indeed , didn't receive it. To prove them wrong once again, didn't fit in your mailbox, I do have a mailbox and if we get anything larger than can fit in our mailbox, they put a key into your mailbox and I've had numerous things sent that way. Sounds like you're making one excuse after 100 more. Then Tina says well here's what you can. Do you go to the DMV, I've already been twice lady, had no problem title. So she wants me to make another errand to go to the DMV of all places and she said pay for it and then I will reimburse you we all know that putting all the work on me my my money numerous . Should've used Carvana. Also, I took the sticker off the back of my car my car not there so they use it for people to get free advertisement my car don't put a damn sticker on there of yours. The worst experience of my life.

Ask for Andrew V!!!!…read more Real Review from A Real Customer!!! Ask for "Andrew V", he is Top Notch! He went out of his way, above and beyond, to help me make the right decision, not try and sell me a car. He fought to get me a great deal. Seriously, ask for Andrew!!! You'll thank me

STAY AWAY or you will regret it bought a Hyundia Santa Fe…read more6-months ago had to replace the motor for $9000. Car cost $12000. I called the dealership to see what they would do about this, gave me the run around so I wrote several bad reviews in different places to inform people about buying a used car from them. Bad thing is there parent dealership is Everett Chevrolet so that says a lot about them to. Well long story short the dealership called me and ask what they could do to resolve this problem if I would take down the bad review. I told them not until they pay for the motor in the bad car they sold me. They should have known about this car before they sold it to me and knowed they had bad motor. I waited for there call finally had to call them said we will not do anything. Sorry Please think before you go there and read a lot of reviews as I should have . Thank you

Stopped by Trading Post to look at a vehicle for my mom. Took it for a test drive and decided this…read morewas the vehicle...it was in great condition and priced very well. Worked out a time to go back and work with Renee. She made the process effortless and I would highly recommend going by and seeing her. From start to finish she was there every step of the way, answering any questions/concerns we had. If you're looking for a great deal, no frills and an all around fun and enjoyable car buying experience...visit Renee at the Trading Post, Hickory!

First I will start with .... Jose "Joseph" Martinez ! From my first phone call this very morning…read moreuntil us pulling out with our car, could never and have never had such an excellent experience. A leader is or appears to be as good as his soldiers and the soldiers will only be as good as their leader. In this case, we have a perfectly running oiled machine from the top down. The phone call at 9:02 am with Jose "Ill hold it for you " Boom, we role into Conover from Charlotte at 4pm. As soon as we get out of our car, Jose was there to greet us. Handed us the keys and said " take it for a spin". We did and we said " we will take it ". Jose took down all of our information and passed it to Don McGee. Another " Get it done " professional. Between the two, they did not miss a beat ! Aside from the car being in pristine condition to begin with, they took it, cleaned it even more, filled it with gas and had us gone in two hours, just as he said. I did not meet the owner but I will tell him this should I get the chance... " Do not lose these men and don't change a thing " Soldiers are only as good as their leader and the leader is only as good as his soldiers. We are proud to say we found, trusted and did business with Jose " Joseph " Martinez and Don McGee at Trading Post Super Store in Conover North Carolina. These are good honest get it done professionals. Thank you gentlemen !

Everything, The customer service is absolutely horrendous, Management and employees are useless and…read morearrogant with zero desire to satisfy the customer or help in anyway possible. Would leave -5stars if possible.

Took my car in for an interior leak. Andrew quickly diagnosed the drains in the sunroof were…read moreclogged and cleared them out for me. Also made arrangements to have the stain cleaned. This is the third time I have called on Hendrick Automotive to take care of my car. Every time they have taken excellent care of me and their work is top notch and they stand behind their guarantee. Highly recommend. Very nice and professional.

Update: took it in for the first oil change and the motor is full of leaks. The shield and motor…read moremounts are full of oil. In other words the car is a piece of shit. Thanks a lot. Hope you scoundrels can sleep at night.

They are changing names from Peak to Leak Motors . I feel like I bought a mechanic special and…read moredidn't even know it