We are really pleased with our Ford Edge purchased at Friendly Ford Lincoln in Monroe…read more Mike Brown, the salesman we work with at FF, was amazing again. A true professional in every way, Mike was quick to respond to all questions, concerns and requests. Not the over-aggressive type of salesman, Mike lets the product do the talking and is eager to help when asked. I'll always go back to Mike Brown when I'm looking for a Ford product because my experiences over the years have been totally positive. James Stasak, another team member at FF, also was extremely helpful in our decision process. James heads up the Pre-Owned Department and did an outstanding job of finding a newer, low-mileage Edge which was exactly what we were looking for. So far we very pleased with the Edge performance.

Our Salesman Larry is a snake. Nice to your face but don't turn your back. He will try to pull a…read morefast one. Tells you one thing and try's to get another past you. Also finance person Had to reprint papers 3 times. Then they had wrong registration papers filed. So they had to call another person to come back to the dealership to fix the issues. Then totals were wrong. Numbers didn't match. Also, they put some paint protection and door protection on the vehicle without asking. then put the totals into the deal. Anything to make a buck I guess. By the time the paperwork was reprinted and registration was corrected we had about 15-20 minutes before they closed. Needless to say it was a rush job showing us the workings of vehicle. A couple days later we were putting papers away and making copies for the vehicle and to keep in files. We noticed the trade in amount was changed from what we agreed on. So, the next morning I take off of work and go to the dealership. No General Manager on premise. out for meetings all day. No other management to help me. So I showed the mistake to my salesman and he instantly turned into a complete liar. Told me I was wrong. no way that was the amount for my trade. He said he would go ask the trade in appraisal person. But he wouldn't let me come with him. So you can guess what happened next. He comes back about 10 minutes later with a piece of carbon copy paper and says see this is the trade amount. Not the amount you think it is. I was insistent and told him exactly what I was offered. He said to bad it's not in Writing. basically telling me TO BAD! Friendly Ford is a bunch of liars, cheaters and I will never buy another ford product in my lifetime. I will be sure to post and let everyone know what a bunch of cheats work at friendly ford.

I initiated an inquiry about a vehicle at this dealership over email. David Burglin was my…read moreassigned sales consultant. I appreciated that David was willing to answer my questions, and work through the numbers over email. I ended up traveling for work, and the vehicle I was interested in was sold. However, I appreciated that David and the dealer were communicative over email, and the we were able to start the negotiation process remotely. I would do business with this dealership in the future!

Not happy, bought a 2015 Chrysler Town & Country on 1/15/2016, now the air conditining does not…read morework properly, first it was the thermostat for $500.00 needed replaced now the air. I understand why they snuck in an extended warrenty in the price. Steve Crippen Toledo Ohio

Over the last 14 years, I've purchased 4 cars (1 of these was for my Daughter) from Montri Motors…read more I can't give a higher recommendation than my repeat business.

Working with Larry was a great experience. I went in knowing exactly what I wanted and he found it…read morefor me. I had a few issues with the vehicle after taking delivery and he was there to make sure that all the issues were dealt with in a timely manner. I could not have asked for better customer service and will definitely take my business back to him again when we are looking for another vehicle. Thanks for everything!

I have had the opportunity to work the great folks at Gerweck Nissan many times over the past few…read moreyears. I've purchased three used vehicles from them and I get my vehicle serviced through them. Not only are John and JC a pleasure to work with on the sales side, Diane in their service department is absolutely wonderful. Diane really goes above and beyond when they're working on your car. On my most recent visit she took me under my car to show me exactly where and what my problem was, provided me with diagrams of the parts which were needed, gave me an accurate quote on time and costs and even provided me with a loaner so I could continue to get business done while my car was out of commission. I've never received service so courteous, thorough and fast anywhere else in Monroe. They're really a fantastic group!

Absolutely everything! I can not say enough about this dealership and their staff! From buying my…read morevehicle to service, everyone here goes out of their way to make sure you have everything you need or want! Prices can't be beaten anywhere!!! If you are looking for a new/used vehicle this is the place you need to be!!!

Highly satisfied and hopefully me and my wife will continue to do business at Groulx.read more

Been buying cars for 60 years - Aiman and the rest of the folks at Groulx are totally, absolutely…read morethe best.

I worked with Bill Mason last week and had a good car buying experience…read more I was looking for a 2015 Audi with low miles, and this dealer had one priced well. When we contacted the dealer initially, we got a response that evening. The dealer is open on Saturdays so I was able to test drive the car that weekend. Bill and the owners were patient with my questions and explained the process to me in a way that was helpful and not condescending. This is important to me as this was my first car buying experience. I was able to call the dealer a handful of times the morning I was buying the car. When I arrived to sign papers and pick up the car, Bill had all the documents ready and went through each one with me. I would definitely work with this dealer again

Purchased F-350 King Ranch DRW from Jason. Asked multiple times for them to do basic service on…read moretransmissions and differentials. They refused and said that mechanic did a thorough inspection and service. Front differential, (ring, pinion, bearings), hub, axle shaft bearing, and obviously 4WD all failed less than 3000 miles from purchase due to mud and water inside which they never noticed or serviced. Definitely never serviced vehicle properly in spite of recommended service intervals. EGR Cooler also plugged within same time frame - along with driveline u joints that failed and froze. Needed $7000 in work. Truck was driven hard off road prior to purchase without any service and/or involved in a flood. Even the most basic items like the fuel filters never were serviced. Ford recommends fuel filters be changed every 22k. The fuel filter on frame was dirty and nasty - probably hadn't been changed in a very long time. Definitely not at my purchase. Had to call multiple times to get license plate as they never sent out.... finally received after temp tags expired. Will you trust A1 or their mechanic knowing that he let all this go ? Hope I help someone else from making a very poor buying choice.

Wonderful experience. Loved the service and offers. Jim Keyton is an amazing manager that is…read morehelpful and knowledgeable. Rudy our salesperson was very kind and welcoming. Drove from east lansing to this dealership. Well worth the drive. Thank you my beautiful car.

I took my 1995 4runner in to get head gaskets replaced. I was told a little over 3 weeks to…read morecomplete the work. It took over 2 months! To top it off, I get it back and the check engine light is on! Unprofessional and obviously, completely inexperienced

08/31/24 Our handicap van broke down. Only transport for my wife…read more 09/01/24 Talk to Stan about 2014 low mileage Dodge available. 09/02/24 Memorial Day holiday, Stan drove it 98 miles one way into Ohio to see if my wife would feel comfortable in it ! No guarantee of sale at this point! Van totally as described, clean, mileage as stated. After test drive, we made a deal that both of us were happy with. We cannot say enough about Stan , his attitude, his professionalism, and he proved to us, he cares about people. Haven't experience such a over whelming example of true CUSTOMER SERVICE in years

When we were in the market for a used truck Stan made it easy every step of the way…read more When we are in the market again, we will start with Kachar's.

Purchase 2017 vette sight unseen, had it shipped to Houston. This dealership honored all GM…read moreincentives which local Houston dealerships would not. James was a super great salesman helped load the the car and quick response to questions, which there was a lot. Overall 5 star experience !

I found a vehicle I was interested in online. This was a Sunday. The Next day, Monday, a…read moresalesperson and I spoke via text, and they relayed to me that they were fixing a bumper and it would be fixed the following Saturday, and that would be a great time to come in. Wednesday, I received a text saying the car was ready. We set up an appointment for the next day, Thursday at 6pm. I received a text that Thursday at 11:22am letting me know the vehicle sold, but would I like to come in and see what they have to offer. If it is not a bait and switch attempt, then it is still beyond shady to set an appointment and sell it out underneath me.

My experience with CarsNowUSA was awesome! Customer service was superb from the owner and his wife…read moreto Jason in finance. From the very initial phone call, I was treated like family from Chris. He told me and showed me everything I needed to know about my new purchase. Kita took personal care of me every step of the way and sealed the deal! The CarsNowUSA family has upgraded me from 2008 to a 2015 fully loaded GMC Yukon XL. I love it! The ride is smooth, and it is just what I was looking for. If you are looking to find the right ride for you and your family from honest people you can trust CarsNowUSA in Monroe Michigan is the place to go. 100 %

Absolutely terrible experience with this dealership. I bought my truck at the beginning of July and…read moreI STILL don't have my plates. The worst part is that the check engine light came on with multiple codes literally as soon as I drove the truck off the lot. I contacted the dealership right away, and I've made multiple trips back trying to get this taken care of. It's a TWO-HOUR drive for me, and I keep wasting my time going back and forth just to get nowhere. Every time I try to contact somebody about the truck, it's nearly impossible to get a straight answer. I get told different things, nobody seems to know what's going on, and at the end of the day the truck still hasn't been fixed. I'm honestly beyond frustrated at this point. I didn't buy a truck from a dealership just to spend my time chasing them around trying to get them to fix problems that showed up immediately after I bought it. I'm now asking them to just send me the parts so I can fix the damn thing myself because apparently that's the only way anything is going to get done. I understand used vehicles can have problems. What I don't understand is completely ignoring the customer after the sale and making them drive four hours round trip multiple times without actually fixing anything. I'm extremely disappointed with how this whole situation has been handled.