I initiated an inquiry about a vehicle at this dealership over email. David Burglin was my…read moreassigned sales consultant. I appreciated that David was willing to answer my questions, and work through the numbers over email. I ended up traveling for work, and the vehicle I was interested in was sold. However, I appreciated that David and the dealer were communicative over email, and the we were able to start the negotiation process remotely. I would do business with this dealership in the future!

Not happy, bought a 2015 Chrysler Town & Country on 1/15/2016, now the air conditining does not…read morework properly, first it was the thermostat for $500.00 needed replaced now the air. I understand why they snuck in an extended warrenty in the price. Steve Crippen Toledo Ohio

I have had the opportunity to work the great folks at Gerweck Nissan many times over the past few…read moreyears. I've purchased three used vehicles from them and I get my vehicle serviced through them. Not only are John and JC a pleasure to work with on the sales side, Diane in their service department is absolutely wonderful. Diane really goes above and beyond when they're working on your car. On my most recent visit she took me under my car to show me exactly where and what my problem was, provided me with diagrams of the parts which were needed, gave me an accurate quote on time and costs and even provided me with a loaner so I could continue to get business done while my car was out of commission. I've never received service so courteous, thorough and fast anywhere else in Monroe. They're really a fantastic group!

Absolutely everything! I can not say enough about this dealership and their staff! From buying my…read morevehicle to service, everyone here goes out of their way to make sure you have everything you need or want! Prices can't be beaten anywhere!!! If you are looking for a new/used vehicle this is the place you need to be!!!

Wonderful experience. Loved the service and offers. Jim Keyton is an amazing manager that is…read morehelpful and knowledgeable. Rudy our salesperson was very kind and welcoming. Drove from east lansing to this dealership. Well worth the drive. Thank you my beautiful car.

I took my 1995 4runner in to get head gaskets replaced. I was told a little over 3 weeks to…read morecomplete the work. It took over 2 months! To top it off, I get it back and the check engine light is on! Unprofessional and obviously, completely inexperienced

Highly satisfied and hopefully me and my wife will continue to do business at Groulx.read more

Been buying cars for 60 years - Aiman and the rest of the folks at Groulx are totally, absolutely…read morethe best.

Miles Ouellette was an efficient and knowledgeable salesman who I truly enjoyed working with. He…read moreeliminated the typical hassles and high-pressure tactics you often experience at dealerships, making the entire process smooth and stress-free. I was in and out in under an hour and a half, and I couldn't be happier with my brand-new 2026 Chevy Trax RS! A new car means new journeys and new beginnings, and I'm excited to start them in my Trax. Thank you, Miles, for everything, you really eased the pressure and made this such a positive experience. I feel confident and safe in my new ride!

________ Through a series of texts and phone calls I was…read morepresented a deal for a new vehicle and for a trade in value of my existing vehicle. Once we took the time to go in person, they were more than $15,000 in trade in value that they had given me. Very poor tactics on their part and honestly was a GREAT WASTE OF MY TIME. In this day and age with all of the ability to check with so many dealerships in such a short time I was surprised their sales group would try this ridiculous old fashioned tactic.

Purchase 2017 vette sight unseen, had it shipped to Houston. This dealership honored all GM…read moreincentives which local Houston dealerships would not. James was a super great salesman helped load the the car and quick response to questions, which there was a lot. Overall 5 star experience !

I found a vehicle I was interested in online. This was a Sunday. The Next day, Monday, a…read moresalesperson and I spoke via text, and they relayed to me that they were fixing a bumper and it would be fixed the following Saturday, and that would be a great time to come in. Wednesday, I received a text saying the car was ready. We set up an appointment for the next day, Thursday at 6pm. I received a text that Thursday at 11:22am letting me know the vehicle sold, but would I like to come in and see what they have to offer. If it is not a bait and switch attempt, then it is still beyond shady to set an appointment and sell it out underneath me.

My experience with CarsNowUSA was awesome! Customer service was superb from the owner and his wife…read moreto Jason in finance. From the very initial phone call, I was treated like family from Chris. He told me and showed me everything I needed to know about my new purchase. Kita took personal care of me every step of the way and sealed the deal! The CarsNowUSA family has upgraded me from 2008 to a 2015 fully loaded GMC Yukon XL. I love it! The ride is smooth, and it is just what I was looking for. If you are looking to find the right ride for you and your family from honest people you can trust CarsNowUSA in Monroe Michigan is the place to go. 100 %

Absolutely terrible experience with this dealership. I bought my truck at the beginning of July and…read moreI STILL don't have my plates. The worst part is that the check engine light came on with multiple codes literally as soon as I drove the truck off the lot. I contacted the dealership right away, and I've made multiple trips back trying to get this taken care of. It's a TWO-HOUR drive for me, and I keep wasting my time going back and forth just to get nowhere. Every time I try to contact somebody about the truck, it's nearly impossible to get a straight answer. I get told different things, nobody seems to know what's going on, and at the end of the day the truck still hasn't been fixed. I'm honestly beyond frustrated at this point. I didn't buy a truck from a dealership just to spend my time chasing them around trying to get them to fix problems that showed up immediately after I bought it. I'm now asking them to just send me the parts so I can fix the damn thing myself because apparently that's the only way anything is going to get done. I understand used vehicles can have problems. What I don't understand is completely ignoring the customer after the sale and making them drive four hours round trip multiple times without actually fixing anything. I'm extremely disappointed with how this whole situation has been handled.

08/31/24 Our handicap van broke down. Only transport for my wife…read more 09/01/24 Talk to Stan about 2014 low mileage Dodge available. 09/02/24 Memorial Day holiday, Stan drove it 98 miles one way into Ohio to see if my wife would feel comfortable in it ! No guarantee of sale at this point! Van totally as described, clean, mileage as stated. After test drive, we made a deal that both of us were happy with. We cannot say enough about Stan , his attitude, his professionalism, and he proved to us, he cares about people. Haven't experience such a over whelming example of true CUSTOMER SERVICE in years

When we were in the market for a used truck Stan made it easy every step of the way…read more When we are in the market again, we will start with Kachar's.