The blower on my 2012 Honda Accord was making a horrible sound. I wasn't getting adequate cooling…read more Turns out dog food from mice in my garage was packed in the blower unit. Dog food and funky small is gone. The rear tire had a broken belt ( thank you Michigan roads). With a new tire and front end alignment, my Accord drives like new. Service manager kept me updated on service. I appreciate the use of a car while mine is repaired.

this has happened twice at this location. the first time I brushed it off as a mistake but twice is…read morea pattern. I came in for an oil change and was given the inspection offered during said oil change. they came back and told me I needed a new control arm, and alignment totaling about 750 dollars. I got a second opinion, and it was a bolt missing that cost a grand total of 14 dollars. if I didn't get a second opinion I would have paid 750 dollars for nothing. like I said this is not the first time this has happened, last time it was a wheel sensor, dealership asked for 1200 dollars to fix it, stating they would have to take the front end off. got a second opinion and it was fixed for 250 dollars. zero morals or standards at this dealership. not only would I not recommend this place I'm actively doing my part to warn everyone to stay away. 0 out of 10, 0 stars, would not recommend

I will start by saying my guy Josh is legit he has a cool calming vibe and has helped me every…read morestep of the way since I got my Buick enclave hands down only person I will be going to in the service department.

My husband set up an appointment with Marion last week. We came in today to test drive a corvette…read more He was prompt through text and over the phone and when we met him he was very pleasant professional and he knows his stuff. Went on a test drive and we had a very pleasant experience.

I purchased a used 2022 GMC Terrain (24,576 miles) from The Nice Car Company on December 30, 2025…read more The vehicle was advertised as having passed a "100-point inspection." Within one month (January 26, 2026), the check engine light came on. Diagnosis: codes P0137 and P0500 -- O2 sensor replaced. On March 2, the check engine light returned with code P0500. At that time, the spark plugs were found to be fouled and black. Repairs included replacing the plugs, cleaning the fuel injection and throttle body, performing relearns, and adding fuel cleaner. By March 17 -- just 2.5 months after purchase and only ~1,300 miles driven -- the check engine light came on for a third time. I took the vehicle to a GMC dealership, where they diagnosed fouled spark plugs and an issue with cylinder 4. I was then informed the vehicle is experiencing engine failure and requires a complete engine replacement. For a low-mileage 2022 vehicle, this type of engine failure is unacceptable. I returned to the dealership after the second repair to request an exchange or refund and was dismissed. I was told "check engine lights come on all the time" and advised to continue driving the vehicle. After emailing to request a meeting with the owner, I received a phone call but was given the same response. I was told I had not taken the vehicle to the "correct" mechanic -- despite using a repair facility listed on their own website as approved for the extended warranty I purchased. Based on my experience, I strongly recommend getting an independent pre-purchase inspection and carefully reviewing the vehicle history before purchasing. I would not recommend The Nice Car Company due to this experience with engine failure and poor customer service.

Went with friend to help get a car. The website said new tires. The DOT date on tires was 12yrs!…read moreThe salesman proceeded to argue with me saying I don't know what I am talking about, he said belle tire said they were good. The car was in good shape otherwise. Based on experience would avoid.

UPDATE- the dealership finally considered the circumstances and became human and refunded my money…read moreMy sales person Jessica was the one that was Human. She was amazing. She was always amazing throughout all of this. She was the one that called me. She was the one that told them. I did the right thing and called them an hour and a half after I put the deposit down and that I did the right thing and I should get my money back. So kudos to Jessica. If you're gonna go to the dealership go to Jessica she's amazing. Do not use this dealership. After I put a $500 non- refundable down. 2 hours later I had a very unfortunate circumstance happen where I couldn't do it. I'm a single mom and I work three jobs. I called them less than two hours after I put the money down asking if I could get my money back. And it's Christmas time and I'm a cancer survivor. None of that mattered they just keep your money. They don't care if you don't buy a car from them even though I told them I couldn't afford a car from them because of the circumstances that changed all they cared about was their money. come to Columbus and buy from, Germain Lexus of Easton or Dublin. It's worth the drive. They have much better customer service. The guy at the Toledo Lexus dealership told me the car sat on their lot for 85 days before I came in, then had the audacity to try to convince me that because of the hour and a half that the car was held for me, that I killed a sale. Are you kidding me! You can't sell a car for 85 days and you try to blame me? They certainly weren't going to sell it in another hour and a half if they can't sell it after 85 days. The fact that they tried to blame that on me is unreal. the The fact that they can't have a little bit of human decency for a person an hour and a half later,after they putting a deposit down to provide it back. It's just unreal. You can go to Germain Lexus Of Dublin and they will hold a car with for you with no deposit down. You can go to Germain Lexus of Easton and put a deposit down on a car for $500 and if something changes they will refund your money back. Not this group! They don't care about you as a human being at all. Buyer beware read all of the negative reviews. Choose a different dealer.

Great customer service and an easy car buying experience. Everyone was helpful and professional…read more Would recommend this location!

Overall I believe this dealership was above average. I traveled from out of state, to pick up a…read moretruck here. The price for the truck was very reasonable. The paperwork etc. was quick and efficient. I was able to get in and out with about 90 minutes. The dealership seemed very clean, and the staff friendly. Cons: I asked the salesman if there were any cosmetic issues or larger issues BEFORE I traveled 3 states to pick up the truck. The salesman stated that there were not. When I arrived there I learned that there was a semi large dent on the tailgate. The dealership did credit me about $500. However, I would have paid $500 extra for perfection. The vehicle has lug nut locks, I never received a key for them. I did call the salesman and he said he would look into it. I still have yet to receive the key for the lug nut removal.

Pretty stingy place to look for a vehicle,…read more I inquired on carfax.com about a 2025 Jeep Gladiator Mojave, later that day I was called by unfortunately later to find out an absolutely awful salesman by the name of Steve Myers. (I feel awful for anyone who has to work with this egotistical sore loser) I asked over the phone if the vehicles price is negotiable and if I could toss in an offer, he stated how the dealership is a volume dealer and their prices are put "aggressively" which didn't ultimately answer the question but I didn't think much of it and tossed in an offer. Few hours later I was told that the vehicles price is firm, to which I responded by saying "Okay, let me know if anything changes", he tried to justify the price by sending me a data analysis report of similar spec to spec vehicles within a 300 mile radius of the dealership, his vehicle was ranked 3rd for best price in the market, I asked him "where's the location of the first two" to which he claims that locations are not given. After doing not even 10 minutes of digging, I found both. 2 days later, he messages me saying "I saw it." In my response to me seeing the vehicle he failed to provide me information on. Cool I guess? 4 days later, he sends me the listing again and he drops the vehicles price by about $200-300-ish. I told him to delete all my information as I'll be looking for other options in the market since I wasn't too fond of his tone from the start, he states my offer "was not exceptionally fair" to which I show him a better vehicle in the market with a lower price than his AND lower miles than his. His response? "Go buy it." What a ways to go for a salesman Anyways, spend your hard earned money elsewhere if you're looking for a vehicle, this place does NOT deserve your business.

With our third Mercedes purchase, we highly recommend. No high pressure sales, professional staff…read moreand assistance in setting up the vehicle programs

I want to start by saying that for over 15 years my family and I had a good history with this…read moredealership. My father, myself and my wife all purchased a Mercedes from them and had service/repairs done there quite often in that time. Not all work was done there but much of it was including anything serious and this car was there for major warranty work a few months beforehand. We would highly recommend them in that whole time but not anymore. Recently our 13 year old car wouldn't start or shift which requires towing it anywhere. I made an appointment for 8:30 am with them 2 weeks out telling them the issues and specifically that I would have to have it towed in. After that I got confirmations by email and text that day and on the day before the appointment by email, text and a phone call by an actual person. I had the car towed to them that day so it would be ready to go first thing. Why is that so important you ask? The morning of the appointment at 8:33 am I recieved a text: "Good afternoon. Your vehicle is here now. After speaking with the Service Director, we decided to not work on your vehicle. Other people have been working on it and based off the history of your vehicle, we would most likely be going into the thousands to repair your vehicle, and in the past, people that own these older vehicles do not pay their bill. Therefore, we would decline working on your vehicle." The fact they refused to work on a car that they sold and serviced is unexpected and very disappointing but when they knew it had to be towed there is ridiculous. On top of that they claim that the bill wouldn't be paid, when we have always paid immediately on completion. My wife went in the next day to see if we could work something out as we just wanted it to be fixed. They were a bit more diplomatic in person but still outright refused. She stated we buy these cars because they are good cars that last a long time and they agreed on that point but still no. Then on her way out the service manager made the absolutely rude comment of "You need to get your car out of here". A car they know has to be towed. So now we incurred bills for 2 unnecessary tow's and wasted time when this could have been avoided from the outset by saying they won't work on older cars. This whole experience has been outrageous and unbelievable. After so much good history with them, I feel stabbed in the back. They were extremely unprofessional, rude and downright disrespectful. I will never do any business with their sales or service department ever again. Before I would advise anyone to go there to be treated right but now I ask you. Does this sound like they will treat you right or even care? That's up to you but thank you for reading my experience with them.