I honestly can't say enough good things about my experience with Brown Honda, especially Zak…read more My car was tragically vandalized, and to be completely honest, I was not ready to buy a new car. It was something I never expected to have to deal with, and the whole situation was stressful enough without adding the pressure of buying a vehicle. From the very beginning, Zak made the entire process so much easier. He is not your average pushy car salesman who tells you whatever you want to hear just to make a sale and then leaves you wondering what the heck you just agreed to. He also didn't make me feel like I was a dumb female who he was gonna "get one over on". He actually took the time to listen to what I wanted, what I needed, and most importantly, what I was comfortable spending, and stayed within that budget. He never tried to push me over my budget or talk me into something I didn't want. Instead, he genuinely cared about finding something that was right for me and my family. He also took the time to go through all the bells and whistles in the car with me. He explained what everything did, how to use it, and even showed me how to change different settings. He didn't just hand me the keys and send me on my way. He made sure I actually understood my new vehicle and felt comfortable with it. And honestly, that made a huge difference. I did not leave the dealership regretting my purchase or wondering if I had made the wrong decision. I left feeling confident, comfortable, and genuinely happy with the vehicle I chose. After such an unexpected and stressful situation, that feeling meant a lot to me. Zak made the whole experience feel personable. We joked around, talked about our families, and somehow buying a car during a situation I absolutely did not want to be in actually became a really positive experience. I cannot recommend Zak enough. If you're looking for someone who will actually listen to you, respect your budget, answer your questions, take the time to explain things, and treat you like a person, honestly family instead of a paycheck, go see Zak at Brown Honda. He has truly earned my business for life, and when I'm ready for another vehicle down the road, for my kids or anyone looking, he will absolutely be the first person I call and recommend. Thank you, Zak, and thank you Brown Honda, for making a stressful situation so much easier.

Buyers remorse not corrected I'm very unhappy with the car…read morethey sold me. I got a pile of Brown dumped on me!

We were shopping for a Ford C-Max Hybrid and were surprised to find one at Jim White - a Toyota…read moredealer. We originally dealt with the owner's daughter who didn't seem to ever connect with the dealership and had us drive to Toledo from Michigan only to discover that the car we scheduled to test drive wasn't ready and the salesman who was supposed to meet with us was 'unavailable' and 'in a meeting'. Fortunately Pam Lugari greeted us and worked around all the obstacles (with Josh from sales). She was great and we had the test drive and realized the C-Max was a great car. Josh worked a great deal and we bought the car thanks to them. Pam actually knew about the C-Max and was a great sales person. She worked the deal and was trustworthy and reliable in our experience. She made the difference - we were so frustrated that we were ready to just to head home to Michigan. Well, we have the C-Max now and all the details were done right thanks to Pam and we love our new car - despite the fact that it's a Ford. But it's built in the US and by Michigan people like us in Wayne, MI. Thank you Pam. If we're looking for another car (and that might happen since it's a 2004 Ford Focus Wagon) we know that it's worth heading to Toledo and Jim White.

Bought a car from them living in Michigan . They told me they had to charge Michigan tax title and…read morelicense. When the Ohio title showed up with no license plate, I was told I need to do that on my own. But they took my money to do that. Bought another car in 2023 from a different Ohio dealer, and 2022 from a Pennsylvania dealer and that all went smoothly receiving my Michigan title and plates. This dishonesty is just disgusting. For them to cheat and pocket the couple hundred dollars they deserve to lose customers forever.

Took my car in to see about a balky hood latch. Had to take the shuttle home because it was a few…read morehour job to look at. Had the shuttle pick me up the next morning because they kept the car overnight----not the original plan. No courtesy car was offered. That is two tips to the courtesy car driver-----I know it is optional, but that is just how I work. The part came I a few days later, so back to the dealer I go. Another shuttle ride and not a courtesy car. Kept the car overnight again. Two shuttle rides again. Customer Service is really lacking at this dealership.

My experience with Taylor Kia on Central Ave, Toledo, has been a relentless exercise in dismissal…read moreand it nearly cost me my life. I notified them during multiple oil changes and over the phone about a persistent, alarming malfunction. Each time, they sent me back onto the road with the same hollow instruction: "Keep monitoring it." It now reads like a calculated strategy to outlast my warranty rather than a genuine effort to diagnose a failing vehicle. Within a week of purchase, I reported water leaking into the cabin they brushed it off as trivial. But rust and mold do not care about trivialities; they undermine the very longevity this dealership was supposed to protect. August 5th, 2026, was the precipice. Turning onto Tremainsville, the car violently surged and decelerated before the brakes and steering wheel locked completely. Evasive maneuvering was the only barrier between that moment and a tragedy. I am alive today because of my own reaction, not because of their maintenance. Stranded in a tollway lot from 3:36 PM until 8:30 PM, we baked in the scorching heat for nearly five hours. When we finally called for the emergency roadside assistance we were promised, we discovered it was never processed at the time of sale a convenient "oversight" that left us abandoned in a sweltering car. Now, four days later, we remain without a replacement vehicle. The only updates we receive are those we drag out of them over the phone, while they wait on their preferred insurance to deem this failure worthy of a loaner. Their deafening silence and glacial pace speak louder than any denial ever could. Trust is not easily broken, but Taylor Kia has shattered it completely. It would take an overwhelming, extraordinary gesture to ever bring us back through those doors.

I have bought several cars through Toledo Auto Credit, and every single time I have been pleased…read morewith the quality experience I had dealing with these folks. I highly recommend this great dealership

From the owner: Pre-owned cars, suv's, trucks, zero percent interest, lowest down payments in town with zero…read morepercent interest financing. College student friendly. Located near the University of Toledo. Family owned small business.

i love this dealership they work with people they sale good cars they never fail me i bought 2…read morecars and my dad bought one and about to make my fourth purchas check them out!!!

From the owner: Victory Auto Mall is your trusted used car dealer in Toledo, OH! Whether you're shopping for your…read morefirst car or your tenth truck, our experts provide outstanding service in a no-pressure environment. Our only goal is to find a great vehicle that matches your lifestyle and serves you well for years to come. Victory Auto Mall has established an exemplary reputation in our community by demonstrating trust and transparency in everything we do. Our top priority is helping you get the vehicle you want at a price you want to pay, so we offer in-house financing for all purchases. We even help people with no credit and bad credit roll away with vehicles they love. If you need a quality used car, visit Victory Auto Mall today.

Customer service there is good but don't let that fool you. They sold me a car that absolutely had…read moreNO air conditioning whatsoever. I did buy it in the winter which is understandable but I called the owner to try and figure it out and he stated that he tested it in the garage (during the winter). So I don't think that would be an accurate testing plus to add onto that, make sure that you can get the AC warranty if you decide to come here (don't recommend doing so anyway). Yea I did get the warranty and I thought the ac was a part of it and guess what IT WASNT. I'm thankful for the car but they could've done better ways that I wouldn't have to go through hoops trying to figure out why and how they didn't notice it in the first place. I'm genuinely upset because this could've been avoided if they would inspect their vehicles better. But that's just me I guess.

I bought a used car from them and cannot be more pleased with the quality of the vehicle, the…read moreservice, and the willingness to be helpful of everyone I dealt with. The pricing was very fair as well. I can only give them the highest recommendation. I would not hesitate for a second to purchase another vehicle from Hill's.

I had a very uncomfortable experience at Dave White Chevrolet's service department. The area isn't…read moreclearly marked, which made it confusing to even figure out where to go. While I was still sitting in my car trying to figure out the entrance, a female employee stood nearby staring at me with a judgmental, unwelcoming expression. Instead of approaching to help or even offering a simple greeting, she just continued to stare. When I finally asked where to go, she pointed toward a door with a scowl and no professionalism whatsoever. Customer service should start the moment a customer arrives--even before they walk through the door. A little courtesy and basic kindness would go a long way, but unfortunately that was completely lacking here. This left a very negative first impression. When I did walk in- she had another female standing behind her with her hands in her pocket, almost in a bullying stance. try unpleasant group of people.

I had the worst customer service experience of my lifetime with their service department. They…read morewere terrible with communication, and had my car for 14 days. They didn't even get the diagnostic done until day eleven. I ended up getting my car towed out of their shop since I was tired of dealing with them. I will never go back to them. I wish I could give zero stars. They wanted $1,500 for replacing the starter and the hood release cable. Unbelievable.

After having a not so great experience in service a couple years ago, I have to say that my last…read morefew experiences have been wonderful. Chad Johnson in new car sales has gone above and beyond taking care of me when I decided to lease a new vehicle and continues to do so some 8 months later. Service has also treated me well since leasing the new vehicle. I think I just need to chalk my previous bad experience as fluke and an isolated incident. I will likely be leading my next vehicle from Ballad as well. Two thumbs up for Chad Johnson, and two thumbs up for Ballas Buick/GMC

Ballas had our truck for three weeks and kept telling us they would have a loaner for us "hopefully…read moretomorrow". Got one two weeks into the repair. Their initial diagnosis was incorrect, but they charged us their quoted price for the parts we did not need. The repair that was actually needed was under warranty. Suspicious! The service manager has NEVER called us back on our voice mail to discuss this with them. They aren't good at communication and are out to make the money, not to do quality work.

Great selection and a no pressure staff make this the place to shop for a new vehicle. Friendly…read morestaff that answers all questions thoroughly. Love my new Ridgeline. Highly recommend.

I have to say I had a pretty good experience purchasing a 2015 New Honda Ridgeline Black Edition…read more It's a beautiful highly rated truck with all the bells and whistles. My salesman Kent was amazing. He never pressured us from the first day we stopped in to just look. When we decided to go for it a week later, he was helpful and friendly. I managed to get it below sticker price even though they're in high demand. The dealership is only a few years only.

I hope nationwide will help me out with my situation im under and hope they will understand what…read moreI'm going threw i basically got cadillac and I fixed the problems it had with the radio and the engine light and put new parts on it every pay check and made my payments so far and kept my insurance up-to-date and now the car im paying on im having to sell everything I own and basically live on the street now and having to have my family split apart and probly won't get to have a Christmas with my family because after a mouth of driving this car and put money into to keep it running but now I'm having to pay 15000 for a mechanic to pull the motor out of it and find another motor to put into it just have it happen again when I could use all the money I have to spend on another car or buy another car from nationwide this sucks I don't know what to do and having to walk 1hr half to work just sucks now I wish nationwide will help me out with my situation if not then im having to pay for a car I can't drive anymore and pay insurance on it bc I don't wanna default on the car or have it repod I thought I was trying fix my life but now I'm having to start back to having nothing again

They sold me a lemon an didn't wanna fix the warranty part an I traded in a car I recommend no one…read morego there an there financing department in Southfield is in out it with them