I can't say enough good things about my experience with Thayer Honda! I purchased my 2022 Honda…read moreCivic Sport Touring Hatch in November 2022, and Mark Toth was my salesperson. He was absolutely fantastic to work with and made the entire buying process easy, comfortable, and stress-free. He was knowledgeable, professional, and genuinely cared about making sure I was happy with my purchase and making sure my car was CLEAN! Although Mark is no longer with Thayer Honda, I wanted to take a moment to recognize him because he made such a positive impression on me and played a big part in making my car-buying experience so great back in 22. Coming up is my 4-year anniversary with my Civic Hatch, and I can honestly say I couldn't be happier with it. I absolutely love my car! In all this time, I've had nothing go wrong with it, which has made owning it such a great experience. Ive done nothing but oil changes,tire rotates,engine and cabin filter replacements and thats it! My service experience over the past four years has also been 5 stars!!! The service team has consistently taken great care of me and my vehicle, and I've always felt like a valued customer. If you're bringing your vehicle in for service, please see Ethan Pooley in the service department. He does an excellent job and has always made my service experience a great one. I really appreciate the care and attention he gives to both me and my car. It's hard to find a dealership where you have such a great experience not only when purchasing a vehicle but also throughout the years of ownership. Thayer Honda has continued to provide excellent service, and I truly appreciate the care they've shown me and my car. A huge thank you to Mark Toth for helping me find a car that I absolutely love, Ethan Pooley for taking such great care of me in the service department, and the entire Thayer Honda team for continuing to provide such a great experience. I would highly recommend Thayer Honda to anyone looking for a great vehicle, cleanliness, a great buying experience, and outstanding service after the sale!

I went to another dealership further away from my home where they told me I needed to fix a leak in…read moremy oil line. I went to Thayer Honda cause it was closer and they found nothing. In fact, they refuse to look at the sheet from the other dealership. Assuming it was fine I continued on until Valvoline told me there was a leak. I went back to Thayer Honda and they found nothing again. In fact, they seemed annoyed that I even questioned it. I guess if they don't know about it it's not real even if they miss it

The best (hands down) dealership I've ever dealt with. I buy Chevy because if Thayer. I live in…read moreToledo but take my cars back there for service because they still treat you like human (who isn't necessarily a car expert). Just be as specific about your problem and they will listen you and will almost always get it right first time. Thanks your service department and reps are awesome!!!

After having been a loyal Thayer customer for years (up until this happened), when my dad died and…read moreleft me his 20 year old sports car, of course I took it to Thayer for detailing, an oil change, adjusting a rocker panel, and replacing the window motor on the passenger side. The first time I got it back, the rocker panel was not fixed (later they explained why, and that was fine). It was not properly detailed, windows not clean and the whole back of the car was never even vacuumed. My husband pointed this out to the service manager, who did not care, offer to fix it, etc. They also lost the driver's floormat (it was there when I dropped it off, but not when I picked it up). Service manager said they hang them up on the wall to clean them, then put it back in. Basically, you are SOL. Again, didn't care, very rude and condescending. So I'll be paying to replace that. Also, the driver's door panel around the handle was loose when we picked it up, my husband had to tighten the screw. That's when we noticed the over an inch long crack on the inside of the driver's door by the window. Service manager insisted they never touched that door, of course. Obviously, it appeared that someone perhaps removed that door panel to see how it went in on the passenger side and broke it putting it back together. When we brought the car back the second time, my husband pointed it out to the service manager. Nope, they never touched the door, was the only response we got. I have been in and around that car for 20 years, and there was never a crack there before it went to Thayer. So, I'll be paying to replace that, as well. Also, now the "service engine soon" light is on, so whatever they did during the process of the oil change, I'll be paying to fix that, too. So disgusted, and have never had a "service manager" treat me so poorly, both over the phone, and in person. Up until this all transpired, I would have given them a glowing review.

Terrible service department. Worst experience I've ever had at a dealership. It took 3hrs for an…read moreoil change and tire rotation with an appointment.

I thought I had already reviewed this place, but apparently I didn't... oops!…read more I bought a Dodge Caliber from Al Smith about 2 years ago. The buying experience was the best I have ever had. Nobody made me feel pressured, nobody tried to talk me into something I couldn't afford, none of that. I will not go anywhere else but Al Smith again to buy a car.

Christy & Mike did a fantastic job upgrading me from my '22 Camry Nightshade Hybrid to a '24 Grand…read moreHighlander Limited Hybrid. In this market, the price isn't the value, it's the experience. Mike & Christy understood I was on a tight schedule and were able to get me through the process in under 2 hours. I appreciate you both! See you for the next purchase!

I really wanted to give this place 5 stars. I've been here three times and I've given them several…read morechances in case what I've experienced is due to short staffed or covid. However, after today's visit I realize it's just how the dealership is. The staff in the service department is rude and lacks any sort of customer service skills. Their communication is, at best, Neanderthal level. $75 for wiper blades?! Seriously? I can buy the exact same blades for $27 and install them myself, thanks. Back to the staff. When making my appointment the service manager, James, was not only extremely rude but incredibly condensing. The ONLY reason I kept appointment is because I needed an oil change and I only take my vehicle to a dealership for service. Needless to say, I will be going to another dealership that treats their customers with respect and treats them as a human being rather than dollar signs.

We bought a 2009 Ford Focus in January 2015, on short notice. There was something up with the VIN,…read moresince the car (factory manual transmission) was listed as an automatic; but they were careful to show the manual shifter in the online profile of the car. The car had been sitting on the lot for a while, but they fixed everything that was wrong (my mechanic confirmed!) and gave me a good price. The experience was efficient and businesslike. I would buy from them again.

I called Halleck Auto Sales on 2-26-15 to inquire about a 2014 Honda CR-V that they had for sale…read more During this lengthy call, I was told repeatedly that this vehicle was indistinguishable from new. I drove over 30 miles that day to look at vehicle. I noticed that there were several pieces of loose or missing trim in the rear and some areas that looked like had been repainted. I asked the sales representative if this 2014 Honda CR-V had been wrecked and he said yes of course it has been wrecked. I elected to not test drive or purchase this vehicle. I decided to call Halleck Auto Sales during the trip back home to let them know that I felt like the fact that this obviously wrecked and repaired vehicle should not have been described to me over the phone as indistinguishable from new. During this call, the Halleck sales representative called me and my mother every name under the sun and kept asking me to come back. When I asked "Why?", he told me that "he wanted to punch me in the face and knock my teeth out" REALLY - Because he misrepresented the condition of a car and I called him out over it? If you are considering purchasing a car from this dealership, please reconsider. There are dealers that are much more interested in giving you a fair deal for your hard earned money!

Very professional!! Prompt service and very nice to my son, a college student that knows nothing…read moreabout cars. We will return for any car issues that he may have in the future.

They refused to change my "customer supplied" sway bar links because they wanted to mark them up…read moreand couldn't. I bought top of the line Moog links which was better than any they would have supplied. I've gone in and fixed their electrical issues at their store many times over the years but will not be doing that anymore. way to lose your own electrician and customer after I just applied for a Midas credit card I will now never use.

I have purchased 10+ vehicles from Coppus Motors over the past 25 years for myself and various…read morefamily members. In every instance I have found them to be very helpful and dedicated in every area of the dealership. The salespeople, finance department, service and even the delivery drivers have all been terrific.

I purchased a supposedly certified 2020 vehicle from Coppus motors. This was a high dollar vehicle,…read moreand I expected it to run well and all buttons and everything to work. In a very short time like the next week, the gas kid would not close and then the same day, the car would not go into park. I had called the service department to let them know about the gas lid and then whenever I could not put it in the park.....I could get no service person to answer the telephone which made me very upset. The company did take. care of the gas lid and the parking buttonbut weeks later the car went from automatic into manual as my husband is driving down the road and then the next week it does it for me, which made me feel very unsafe about this car as we were going to travel across the country with . Also the button broke for rolling the window up and down passenger side window!!!! REALLY! I Took it back to the and they said it was our fault and we must've accidentally touched a button that caused this problem from slipping from automatic to manual. We never touched any as we were driving we were driving and keeping our eyes on the road. Then I wanted to trade for another vehicle of which it took forever to get any kind of value for this car I just purchased from them not too long before. Yes I lost everything with my trade in car and MORE! If you are deciding to go to this place of business, I'd be very very skeptical and be very aware of what you are getting into. I do not recommend this place to anyone. .

Talk about a great dealership. Sales team is so considerate and helpful. They are a bunch of just…read morenormal people that enjoy their jobs. You can tell that the sales staff as a whole get along and are not afraid to assist anyone. Service is great at getting me in last minute on oil changes and other work. If they can't get me in immediately, they will go the extra mile to get me into a loaner so I can just leave my vehicle there. Highly recommended.

Got me in the next day for service. Very nice and easy to work with Caleb was great to work withread more

I recently decided that we wanted a specific color and optioned used Buick. Due to the color and…read moreoptions list, a car was very hard to find within a distance we could accept. Don's team member, Matt Taylor, came through with the EXACT car desired and at a value price to us. They took our trad at a fair price. Due to distance, I do not think I could have done this at the same cost. This is the second car purchased through Don's by me. Two other family members also think highly of Don's. You need to be a straight shooter to succeed in rural Wauseon where everyone knows your reputation and Don's does it well. Only 4 stars because there had to be something Dons could do better, I just do not know what it is.

My wife and I thank Don's Chevrolet Body Shop for the excellent work on our 2025 Subaru Forester. A…read morespecial thanks to Michelle and Kelly for their concern, empathy and the frequent progress on updates. They persevered despite the difficulty to get parts for a 2025 import. Also, a special thanks to Jeff Delaney for the exceptional detail work. The Subaru looked like the day we got it off the showroom floor. Thank you Don's Chevrolet Body Shop.