My experience with Taylor Kia on Central Ave, Toledo, has been a relentless exercise in dismissal and it nearly cost me my life. I notified them during multiple oil changes and over the phone about a persistent, alarming malfunction. Each time, they sent me back onto the road with the same hollow instruction: "Keep monitoring it." It now reads like a calculated strategy to outlast my warranty rather than a genuine effort to diagnose a failing vehicle. Within a week of purchase, I reported water leaking into the cabin they brushed it off as trivial. But rust and mold do not care about trivialities; they undermine the very longevity this dealership was supposed to protect. August 5th, 2026, was the precipice. Turning onto Tremainsville, the car violently surged and decelerated before the brakes and steering wheel locked completely. Evasive maneuvering was the only barrier between that moment and a tragedy. I am alive today because of my own reaction, not because of their maintenance. Stranded in a tollway lot from 3:36 PM until 8:30 PM, we baked in the scorching heat for nearly five hours. When we finally called for the emergency roadside assistance we were promised, we discovered it was never processed at the time of sale a convenient "oversight" that left us abandoned in a sweltering car. Now, four days later, we remain without a replacement vehicle. The only updates we receive are those we drag out of them over the phone, while they wait on their preferred insurance to deem this failure worthy of a loaner. Their deafening silence and glacial pace speak louder than any denial ever could. Trust is not easily broken, but Taylor Kia has shattered it completely. It would take an overwhelming, extraordinary gesture to ever bring us back through those doors. read more

Had a great experience here! Was passing through the area and needed quick help on my vehicle. Josh McCann was great and helped me personally and got me back on the road! read more

I have had negative experiences with Taylor Kia. I had a warranty issue that they tried to gouge me on, they're hard to get a hold of on the phone and the sales staff doesn't really care. I was considering buying a new telluride cash. I may still buy that car, but I will go to another Kia dealer and avoid Taylor Kia in Toledo (or any other Taylor dealership). It would be more convenient to go to Taylor, but I'll drive farther to get decent customer service in the future. read more

Disappointing Service Experience - Poor Communication and Unprofessional Behavior I recently scheduled a service appointment at Taylor Kia for my GMC, which I purchased from them just four months ago. I had two issues: an electrical/fuse problem and a coolant concern after a long road trip. From the start, I made it clear that this was warranty service for my GMC, and the scheduling team acknowledged that. My service advisor, Justin Thoman, was initially professional and seemed ready to help. He called once to share what they found with the fuse issue and provided an estimate, explaining they'd check the coolant once that repair was completed. I approved the work -- but after that, I heard nothing. The next day around 12:30 p.m., I called to check the status and was told, "Oh yeah, it was done yesterday." No one had contacted me, which was especially frustrating since I had rented a car that morning just to get to work. When I asked about the coolant issue, Justin simply said, "Everything is fine," and claimed they did a visual inspection. I reminded him I had already added coolant because it was low. He then said they couldn't work on the coolant system because they aren't a GMC dealer. When I asked to speak with a manager, Service Manager Joe Kreuz came out. Before I even spoke, he had already discussed the situation with Justin and immediately approached me in a defensive, argumentative tone. He showed me a text message that read, in all caps, "DO YOU NEED A RIDE BACK MAM," claiming that was my notification my car was done. No name, no context, no mention that the service was complete. When I tried to calmly explain that I just wanted confirmation my coolant system was safe and that I didn't feel reassured, the conversation turned disrespectful. Joe repeatedly insisted I didn't understand how coolant works and made a dismissive remark implying I was a "dumb girl." Completely unacceptable. I left feeling unheard, disrespected, and without confidence in the work performed. I requested reimbursement for the rental due to their lack of communication and am still waiting for a resolution. I genuinely expected better from Taylor Kia -- especially given that I purchased 2 vehicles from them. This experience was unprofessional from start to finish, and I sincerely hope management takes feedback like this seriously to prevent other customers from being treated this way. read more

Taylor Kia I brought my vehicle to this dealership on a tow truck after driving nearly 16 hours from Florida when it began having intermittent shifting issues. Before arrival, I identified an active recall for the clutch actuator, which directly matched the symptoms. I clearly explained the issue and specifically requested the recall be addressed. From the start, communication was extremely poor, despite the dealership knowing I was traveling from out of state and planned to leave Saturday. I was told the vehicle was not shifting properly through gears and was then presented with an estimate for a full transmission replacement, along with claims of dual clutch/DCT codes. I explained that these same codes are known to appear intermittently and falsely when a clutch actuator is failing, since the actuator controls multiple transmission functions. Eventually, I was told the recall was "complete." I repeatedly asked whether the vehicle was drivable so I could arrange transport back to Florida. I spent hours getting transport quotes and even began the process of purchasing another vehicle because of the uncertainty. On Saturday morning--during their limited hours--I again messaged that I was en route and asked if the car could be driven. I was told the recall was complete and the vehicle had been driven into a parking space. When I arrived, I was charged a $250 diagnostic fee, despite the vehicle being under recall and arriving by tow. I was then told by Dave that the vehicle would not go into reverse. After disputing the diagnostic fee (which should not apply under these circumstances), I ultimately paid it in cash just to retrieve my vehicle. I requested documentation showing when the diagnostic codes were pulled (before and after service) and asked for something signed or dated. This information was refused. I was then handed a stack of paperwork claiming what had been done. Upon leaving the dealership, the vehicle was still shifting abnormally from first to second, and it does not go into reverse. Most concerning: the paperwork--read aloud to me by my daughter--showed that the clutch actuator was NOT replaced. Only a fuse was addressed. A basic search confirms the clutch actuator's role and the fact that replacing a fuse is often only a first step, not a resolution, when symptoms persist. Once the vehicle continued malfunctioning, the actuator itself should have been replaced under the recall. Instead, the dealership chose not to proceed, failed to communicate this clearly, and released a vehicle they knew would need to be transported or driven across state lines in an unsafe condition. I will be contacting Kia corporate and escalating this as far as necessary. I do not recommend this dealership due to lack of transparency, poor communication, and questionable handling of a recall repair. I traveled through the holidays for a meaningful family trip, and financially and emotionally, this experience was devastating. This situation was avoidable, and the stress quite literally left me with a headache. Do better. Dec 20th 2025 read more

Sales rep seemed eager and willing to help me, after seemingly discussing he believed he could meet my numbers, he ditched me and brought over finance to come confirm numbers, only for finance to then ditch me as well, for the manager to look at me, drop a piece of paper with numbers outrageously higher than discussed off on the table and walk away. It's clear they're not interested in working with you. read more

Update on last post. Taylor Kia misdiagnosed the problem but sold us new spark plugs and changed the oil for $900. The new diagnosis is damaged crankshaft, which they possibly misdiagnosed or was a result of driving with the engine light on which shady Bob said would be fine. Long story short, we're suing Taylor Kia for fraudulently misdiagnosing and allowing further damage to the car. read more

I would never buy a vehicle here or recommend anyone to this dealership. Salesman (Lance) is arrogant and doesn't know anything.

Taylor Kia Of Toledo was the worst car buying experience this place to me is the biggest scam artist I've ever dealt with they charged me $20,000 over a ticketed price for IKEA 2024 carnival I ended up paying $74,875 for a van that is worth 42 thousand. I went back and spoke with Bradie the sales manager, and he basically told me it was a supply and demand issue when there was no supply and demand at this time they just did not have the color in stock. I should've did my shopping. It is partly my fault, but I will never recommend anyone going to Kia Of Toledo as this is the type of business I am also a local Toledo business owner and prior to ordering the car Faiyaz my car sales told me it would be under 60,000. I put $30,000 down and when my card came, they told me it was 74,000. Unbelievable this is almost criminal. Never trust Kia of Toledo!!!! read more

AVOID AT ALL COSTS! TRIED TO CHARGE ME $20k over MSRP! This is not a good-faith car dealership. They initially tried presenting me with a pricing sheet that was literally 20k over the MSRP of the vehicle. When I was rightly taken aback, the sales manager got involved and get incredibly condescending. It puts me off from the Kia brand altogether let alone this dealership. Avoid at all costs. read more

DO NOT PURCHASE ANY VEHICLE FROM ANY TAYLOR DEALERSHIP!!! They absolutely SCAMMED me. Here's what happened: I live in NY and was looking for a specific car, an Audi s5. Taylor Kia ended up listing an Audi s5 in the spec I wanted so I immediately reached out to see if it's available and if so I had specific questions about that car that would determine if I bought it. 3 of those questions being "is the car tuned?" "Is there any aftermarket work done?" And "is there any aftermarket exhaust work done?" I didn't want the car to have had all this aftermarket work done that would then cause issues down the road for me. The salesman told me that the car was OWNED BY HIS COWORKER, so when I had these questions he told me he would ask the previous owner (his coworker) so I'd know exactly what's done. I was just told the wrap was aftermarket but that was all that's done to the car. Mind you I live 4 1/2 hours away so I can't just go look at the car for fun or have my own mechanic look at it. So we worked out a deal and I came down a week later to trade in my car and pick the Audi up. After bringing it home and trying to get an inspection in NYS, I failed the inspection process. It said my oxygen sensors weren't working, so I replaced them and the issue still didn't fix (mind you I had NO lights on the dash). After taking it to multiple places I finally had a friend look at how the car is running on the computer and he discovered multiple sensors being "looped" and my car was making way more boost that it should stock. Those are signs of a car being tuned, so now I reached out to a local German tuning company and I gave them my VIN and was able to tell me that my VIN came up in Unitronic's system for a tune. There's 1 lie from the dealership. Next when I was finally underneath my car I discovered the entire exhaust system was pretty much gutted and replaced with straight pipes and an X pipe. Very much so not stock/OEM exhaust. I'm missing my secondary catalytic converters (hence why my sensors are all looped and some not working). I was absolutely stunned when I saw that and knew immediately they LIED to me AGAIN. After reaching out to them they had 0 clue what I was even telling them so the manager had to call me back after the weekend so he could research what I was saying. He then told me they they "aren't a Audi dealership so they don't know what to look for or do with the car" SO YOU SELL A 30K DOLLAR CAR WITHOUT TAKING A PROPER LOOK AT IT OR DOING ANY RESEARCH INTO IT AND JUST LIE TO YOUR CUSTOMER TO TELL THEM WHAT THEY WANT TO HEAR. What an absolute joke of a car dealership. I was able to look and CLEARLY see the weld marks and different color pipes on the exhaust, let alone all I did was a google search to see what the OEM exhaust looks like and it's not even close to that. Also found out from a lawyer I talked to about all of this he had 2 OTHER CASES AGAINST THIS COMPANY that got settled because of auto fraud!!! They did nothing to help me and basically told me "well we didn't know so we can't help you" but your employee owned this car for at least a few years and you're gonna tell me he or you guys didn't know?? He WORKED THERE, so he either lied to the dealership about the car or they both decided to lie and sweep it under the rug. It will now cost me thousands to get it to pass the inspection and all because THEY LIED OR DIDNT DO ANY DUE DILIGENCE. DO NOT PURCHASE A CAR FROM TAYLOR KIA OR ANY TAYLOR DEALERSHIP. THEY JUST WANT TO SELL A CAR AND NOT DO ANY INSPECTIONS ON IT OR REALLY LOOK AT IT AT ALL BEFORE SELLING IT. read more

They treated me and my family fine, at 1st.. then acted like we were stupid by try to charge us new car price for 4 year old used car with over 100,00 miles on it. As I refused the price they begain to try (politely) to bully and tell us were were stupid. NEVER DEAL WITH THEM AGAIN. read more

Terrible dealer. Hard to get anyone to call you back and then they are Trying to mark up a $20k car by $5k and act like they are doing you a favor. I know they are in business to make money but this is pure price gauging. Then asked a few simple questions on the lease they advertised and no response. Drove an hour away and got the same car for MSRP and only had to wait a week for it to arrive. read more

Run away. Go to another dealership, there are others who won't price gouge! This dealership insists on making their cars up above retail price however refuse to tell that amount until financing happens! There are other dealers who are honest and want your business. Don't waste your time or money. They prey on consumers! read more

Worst service I have ever encountered! Dropped car off 5 days ago. Have called multiple times and no one answers. Can not get an update on the car. Stopped in to talk to someone and they couldn't give me an update on what they are doing with the car or find anyone who could give me an update on the car. Avoid Taylor Kia and all Taylor Automotive Group companies (Taylor Cadillac, Taylor Kia, Taylor Hyundai). Still do not have my car and still do not have an update! read more

Sleazy liars from salespeople, to sales manager to appraiser. Gave me a value of $16,400 on line utilizing my VIN for trade in, then after driving an hour to dealer, appraiser gave $13,000 for value. Wrote VIN #'s of 2 vehicles interested I. Purchasing from thier website, was told BOTH vehicles 'were not available', and offered alternative options of SAME models with MUCH larger price. The old 'bait & switch' sales tactics. Sleazy staff entirely. read more

this dealership has some serious flaws. first off do not come in and have your sales rep go over your survey, because you will never see the survey, because your sales rep will do the entire survey himself. Next in my situation , my temporary tag was expiring and I notified them , they did nothing until it was a holiday weekend and my tag was expiring in 3 days. next .. the dealership used my old vehicles insurance and when the runner went to get my plate , the insurance was incorrect, and was listed as my old vehicle...no plate. Finally after my plate was expired over 24 hrs. The runner picked me up at my home and we went to the Secretary of State together, because I had the correct Proof of insurance. This dealership needs to have the customers call their insurance companies right there before the customer leaves, and change the insurance to the correct vehicle, then tell the insurance company to fax them a copy , so the insurance in the customers file is correct., What a total nightmare!! read more

Do yourself a favor and take a drive to Haleen Kia in Sandusky. You will find a transparent and pleasant experience.

Terrible experience! The Finance Manager, Brady, and the Salesman, Chris Molnar, have zero integrity and shamelessly look to swindle potential customers. Check the numbers because they will try to bait and switch you real quick! We were buying two of the same vehicles both sticker priced at about $21k each. When the paperwork was presented to us (no breakdown) Total financed was going to be $51k, plus over $2.5k down and after a trade in worth $10.5k?!?!?!? When questioned they said that there is a mark up because of the scarcity of vehicles available....BS! Went to dealer by our home and got the two cars at MSRP and got $10.5k for our trade. Jerry at Kia of Jackson (Michigan) is awesome. Look him up! read more

Went to Taylor Kia to buy a Telluride. I was told there was a "premium markup" due to supply and demand issues. That premium markup was $17,000. Seriously. 17k!! There is no way I will ever buy a Kia from Steve Taylor. That dude clearly doesn't want to see me in a Kia. 17k markup. What a way to line your pocket you greedy bastard. I would have walked out of there with the car that day at MSRP. It's a great car and I loved the test drive. When they called me back I told them I found a dealership about an hour away that was willing to sell to me at MSRP and the dude said "what dealership? We will go buy all their tellurides and sell them here!" What a piece of shit. read more

Unnecessary repairs. I spend several thousand dollars having repairs and essential work on our 7 year old minivan. I took it in to Kia for a software update and the service manager recommended repairs that i had already done. she said that the brand new battery was in the "yellow."This caused me to have the battery rechcked elsewhere. This has been my experience with the service departments at Kia and Hyundai in the past and i do not trust any of their recommendations. read more

I would never buy a car from Taylor Kia. The test drive went well but when it came to buying a car it was terrible. The sale man Mike was great however the sale manager was an ass. The Sales Manager marked the car up $10k over MSRP. When we told him it was insulting his reply was we have been sale cars $10k to $15k over MSRP. He also had our keys and we had to ask for them back three times. Don't get ripped off by going to Taylor's Kia do your research there are other Kia dealerships that don't rip you off. read more

Dishonest service department. Nearly every time that I have returned for warranty service, their service department recommends additional services. The last time, four services were recommended and a tail light was supposedly out. I could see myself that the lights were all intact. I took the car to a mechanic who verified that the services were unnecessary. A rodent chewed through one wire near a connector but their service department cut the other one to show me the damage rather than describing the single wire which could have been repaired. $1200 for a new wire assembly and labor and Steve Taylor had to endorse the check. I have spoken to many former Taylor Kia employees who have left because of unethical practices at the dealership. I just read Steve's book and much of this is just fiction or how he wished things would be. Let the buyer beware. read more

very very very bad business, I think this business is bad because of the employees it has working for them, and this employee name is Brady. Ok I guess Brady didn't like the way I look or talk, I'm not white and I had a stroke couple of months ago, so I talk slaw. What exactly happened I went to that place to purchase a new Kia Soul for the price mentioned on their website which is $20,640.00 but that guy Brady said "we can't sell it for that price and that price is MSRP but our price is $27,000.00" when I refused to pay that outrageous 35% extra he said " if that the way you feel I guess I can't help you , have a nice day" he said while he was walking away. read more

I went to talk about a Kia k5 GT line 2022, they tried selling it to me for 42k!!!!! 12k over the MSRP price!!!! INSANE. The next day I went to Hallen kia in Sandusky and got the same exact car plus more features for 31k OUT THE DOOR!!!! They gave it to me 1k LESS than the MSRP price if you're buying a car from them YOURE dumb. read more

I'm seeing that other people have had a poor and similar experience with Taylor Kia. There are legitimate and honest dealerships (Grogan Towne comes to mind), Taylor Kia is not one of them. Do yourself a favor and read this entire review it will help you understand what to look for when car shopping in general. IF YOU DON'T HAVE TIME TO READ ALL OF THIS, JUST DON'T DEAL WITH TAYLOR KIA. We (a close relative) were taken in just about every way possible (insert your favorite swear words here) . It started with our trade-in. Per NADA, the trade in ranged from about $3,000 for rough shape to $3,700 for good condition. We agreed to accept $2,000, it was enough to pay off the remaining loan. Instead, they gave us $250 and added $2,000 to our new loan! On the paperwork, it showed as negative equity which was presented as the amount for the trade in (he even circled it, how helpful!) . We are out $2,000 just for that part of this scam (more and creative swear words here).I spoke to Moe Bean (sp?), manager, about this to work it out... No returned calls despite several tries. Class act, right? But there's more! Interest rate. Our credit score is over 800, this is A++ credit. If you have a score over 720 or so, you should get a rate in the 2% range. They contracted the loan at over 6%. Did you know that the dealer gets an incentive from the bank to increase your interest rate? For example, if the lender approves a 2% rate and they cheat you, Oops, I mean sell you a 6% rate, they can earn $thousands depending on the size of the loan. It is being paid by you via the higher rate. Research rates online before you go to the dealer so you know where you should be on your rate. Service contract aka maintenance agreement. Have you ever purchased one of these, only to discover that the dealer is hell-bent on not honoring it? They blame it on the service contract company. The truth is that when they sell you one of these, a large portion of the amount you paid is put into a reserve account in the dealer's name. If you don't file a claim, or the claim is "denied", the dealer keeps the money on reserve. I recommend that you DO NOT BUY THIS PRODUCT unless you are working with an honest dealer! Check your paperwork, they probably snuck it in. They are required to issue a refund if you cancel it. In our case, Taylor Kia represented it to us that the car "comes with" the service contract, the suggestion is it was free... it wasn't pointed out that these add-ons would cost $thousands! GAP. This was also slipped this in by Taylor Kia to the tune of $900. This is a good product in the event the car is in a wreck, it pays the remainder of your loan that your insurance might not. However, you can get this for a couple hundred bucks at your local bank or credit union. The dealer keeps the markup. You can cancel this for a refund as well. By the way, GAP coverage is limited and all those additional $thousands for products they added can put you out of range for GAP to cover the entire amount of your loss. A $250 document fee? Really? Your bank or credit union likely wouldn't charge you for that. Taylor Kia does. We went back to get refunds on all those products that "came with" the car. This is in the thousands of dollars. We are refinancing the car with a nice credit union. This will save us thousands as well. If we didn't take this action, we would be out $8 or $10 THOUSAND dollars. Unless I'm wrong and this Moe character has any scruples we are out the money in the trade-in unless we sue. We might. It's my hope that, by reading this, at least a few people won't get hurt by Taylor Kia or other dishonest dealers. We don't buy cars very often, so it's easy to get cheated. read more

The first time I came into this dealership, I asked to test drive a Kia Seltos. So instead of letting me test drive it the salesman insists on me filling out a credit application for a vehicle I have never driven and don't even know if I want it. Then says do you have a co-singer??? Really, I got up, started pulling away, and he proceeds to run after me. So a few days ago I hear there running a special on the radio. So I get ahold of the internet sales person online. Told him about my last experience with the salesmen. Told this guy if I come back I DO NOT want that same guy. He assured me that I would be working with the Manager. So I decided to come back again because they had a couple of really good deals and I had planned to leave with a new vehicle and even had my co-signer with me. So I get there a little early this morning and texted the internet person that I was there and told me to come in. So I park my truck and get my mother out and head for the front door only to be greeted by the same salesperson from my first visit. I said I'm here for a certain person and he Seats us and proceeds to sit down and start's with the same bullshit. I said I want to tested drive these 3 vehicles. And again with the damn credit app. I said I'm not signing any papers until I drive them and decide what I want and if I even fit in them. I got up said where leaving. He says I'll get you car to drive, I said why couldn't you do that in the first place. So we left and I messaged the guy I had been talking to, he said that shouldn't have happened. He says he was going to talk to the manager and get back with me, which was over 3 hours ago. They could've made things right by me and asked me to come back right after it happened and made sure I had a different salesperson, they didn't!!! I really wanted to buy either a Kia Rio, Kia Forte, or a Kia Soul. You know I had been to 3 different dealerships over that last week and NOT ONCE was I asked to fill out a credit app in order to test drive a vehicle! So I guess good customer service doesn't matter and your just a walking number! read more

Do not go anywhere near Taylor Kia in the winter. I didn't think it possible for a dealer of CARS to have no interest whatsoever in maintaining their lot or even the road leading into the lot. Parking spots do not exist, no cars are cleaned off to test drive, and you should bring skis if you hope to get from your car to the dealership doors. Your safety is in no way their concern. They seem to want to "see ya" in an ambulance rather than a Kia. read more

Great place all around from Sales to Service. Love my salesman. I'm no nonsense and he accommodated that every time. No multiple trips to finance. This is my reasonable offer. Accomplish or I'll buy when you can. That's my philosophy. Satisfied for my family's last 7 vehicles. read more

I Don't trust them as far as I could throw them. I, a female, went with my adult son to look at his first new car with him. He had already decided what he wanted and was ready to buy. When we arrived we began looking at the vehicle which was parked right outside of the office and two salesmen approached us and shortly walked away after we told them that we were looking for a car. We had to track them down to ask them to unlock the vehicle so that we could look inside. I noticed next to the MSRP sticker on the car was another sticker that said "Due to limited availability of this vehicle, it will be sold for over the Manufacturer's Suggest Retail Price". So naturally I asked the salesmen what the price of the car was and one replied with "Well, you're looking at an extra 5, 6, 7." I said "Thousand?" and he said yes. Since they didn't know the price of their own car we went elsewhere. We went to another KIA dealership and were treated very well, not gouged and felt respected. Run away, drive the extra miles to find a dealer who won't try to take advantage of you. You will be happier for it. Also the other dealer had plenty of the cars in stock and had no problem showing the car :) read more

I bought a used car from kia toledo they sold me the extended warranty.i totaled the car 4 months later.never used the warranty.kia prorated this i paid 1000 dollars.they took 200 dollars off so 50 dollars a month and it was covered for 4 years.then they hit me up for 75 dollars because i canceled it.i didnt need it the car was totaled.takes them 10 weeks to cut a check to the lien holder.Laura is nasty and no help.DONT BUY FROM KIA TOLEDO GO TO VICTORY HONDA MONROE MICHIGAN. BETTER CARS CHEAPER PRICES.AND THERE CARS LAST.I BOUGHT A NEW KIA FORTE COUP.MOTOR BLEW AFTER 8000 MILES.how you like that review.many more coming. read more

I was planning on shopping around to compare pricing and should have listened to my gut. I should have known when I went in and had to seek out assistance...granted it was the lunch hour and folks were huddled around their lunch but c'mon do you want to sell a car or not...so being a pushy New Yorker, I came upon two people who weren't eating and asked for assistance. And to be fair to Taylor, the customer experience seemed to be both genuine and sincere...but boy was I played liked a fiddle! I let their sales finesse and what I ignorantly perceived to be a caring nature get the best of me. Coming from a much more expensive area, I thought that we came to a fair deal given that I had little experience leasing a car as of late. I haven't owned a car in 10 years and googled Kia dealerships and Taylor came up first....went there and said, that I'm shopping and just wanted to get a quote....went through the whole back and forth and they asked, what would it take to get you to stop shopping and I gave them my price.... they increased the monthly price that I wanted by $49 and my deposit by $500. However, come to learn that my same car at several other dealerships that I had appointments with the next day gave me a quote for $150 cheaper monthly/$5400 over the lease term....and when I called them to ask for clarification, I got a bunch of BS...and as we all say, you can't BS a BS'er! I take full responsibility as I signed my name on the dotted line but shame on them for taking advantage of someone that hasn't owned a car in quite some time.....and to all of us who have been burned, we only get burned once by the same source and we know that Karma is a bitch!! To all you looking for a new car, shop around first should you ever want to buy a car from Taylor Kia and to Taylor Kia....you won the first round but trust me, it won't happen again to me and btw, I have a very big mouth and an extensive social network. I may not live in Toledo yet, but I'll be there soon! read more

Here for a schedule oil change on my vehicle. James Synder who works in the service department is rushing and looking around. Theirs no other vehicles around and it's just me. He asked me if anything else wrong with my car. I said a noise when you turn it on. Then his reply is well your going to have to make another appointment for that. So why are you even asking me if anything else wrong with my car. Then he proceeds to tell me the total cost of my oil change and I said use my care plan and mind you he is still rushing. I DONT RECOMMEND GOING HERE EVER. This isn't the only time I came here. I also came to look to purchase a new vehicle. They gave me the rush around as well!! read more

Made an appointment to look at a truck. Drove 95 miles to buy it only to find that it's got rust (on a 2016) and they've raised the price by $1000. The dealer says that's the best they can do but "you didn't drive all this way for nothing, did you?". I was interested in another truck on the lot but not enough to deal with that prick. This is why car salesmen have a bad rep. read more

Lied about the rebate. Lied about the trade in value. Lied about the discount from the sticker price. I spent about 5 hours in the show room while the "salesman" shuffled back and forth between me and his boss. It's the worse experience I ever had in a car dealership. I hope all the kia dealers are not this bad. I'm going to try the one in Ann Arbor or maybe just buy a Honda. read more

Service after the sale is non-existent. I bought a brand new Forte. Had a flat tire 4 months after purchase and they don't offer towing and they don't offer loaner cars because they don't have "enough loaner vehicles". That statement was made BEFORE the woman even acted like she checked for a loaner vehicle. You'll get no better service and sales than from Greg Bell Chevrolet in ADRIAN. I regret NOT going back to them every day that I drive this Kia and have to deal with the poor customer service from this dealership. The people hate their jobs because nobody smiles and nobody goes over and above. Stay away from this dealership at all costs!! read more

Spent over $800 the week before Christmas to fix some issues. Mostly needed a new door lock that only Kia can obtain timely. I regretfully let them talk me into additional "maintenance" services including new spark plugs. Daughter was on the road between Toledo and Columbus after dark when the check engine light came on. She could have been stranded in an area with no cell service. $500+ later at a different service shop, they didn't screw the spark plugs in tightly and the ignition coils need to be replaced. Went back to complain and ask for some money back and they are completely non-sympathetic. Will never take my car there again and will never buy another car from them. read more

I am very happy with my purchase from Taylor Kia, along with the salesman, Chris Molnar who was very helpful and resourceful. He really worked with my fiance and I on payment options and was able to come up with a very satisfactory solution. He told us every step of the way exactly what he was going to do. He was very flexible during changes and had an excellent attitude. The customer service from everyone was excellent. We greatly appreciated the financial representative who was able to complete all the paperwork in such a timely manner. I feel very confident that we made the right decision purchasing a vehicle from Taylor. read more

Thanks to our car salesman,Coach. I was able to get a vehicle I wanted and in the price range I can work with! Thank you.

Taylor Kia of Toledo is where we went to purchase our first vehicle ever from a dealership, and i am upset to say that it was an absolutely horrible experience. We saw a truck we wanted online, and got in contact with them and got approved and arranged to drive the 2 hours down from mid Michigan to get this truck. We get there and wait 2-3 hours for the truck to be ready because it was being "serviced". That should have been a red flag right there, and it was. Mind you, we have had this date arranged for us to come get the truck for a week. Anyway, after waiting hours for our truck, they come out and tell us that the truck has major electrical issues and dont want to sell us the truck. None of this was mentioned in the online ad. We ask to see the truck anyway, and it is completely beat up. Nothing like the pictures. From there, we are very upset. We asked what other trucks they had and if they could give us a deal on one for the mess up and inconvenience. We settled on another truck, but they would not even work on the price for us. By the time we leave with the truck we had been at the dealership for 7-8 HOURS. They were not even going to give us a warranty on the truck...which we found out why later. We did convince them to give us at least a limited 1500 mile 1 month warranty... As we get home with the truck problems start to arise with it. It clearly had not been inspected by them. And the warranty conveniently doesnt cover any of the issues it now has. So now we are paying out of pocket to fix it. Extremely unhappy with my experience at Taylor Kia Toledo and with the customer service. Will never go back there and encourage anyone else to stay away from them. read more