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    Baumann Chevrolet Genoa

    3.0 (2 reviews)
    Closed 8:30 am - 6:00 pm

    Services - Baumann Chevrolet Genoa

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    4 years ago

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    9 years ago

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    Thanks Trevor!! We appreciate your business!!

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    Baumann Ford Genoa

    Baumann Ford Genoa

    (8 reviews)

    Ford EcoSport Date of Vehicle Purchased April 2023, from…read moreCleveland Ohio Ford Dealership. November 20, 2024. We had received multiple letters about a recall. The NHTSA Recalls Notice 2SV905. Ms. Dailey was on her way back from Monroe Michigan. In the process of her trip back to Ohio Her vehicle started to malfunction. This was due to the Oil Pump Tensioner belt. The vehicle was taken to Bauman Ford for inspection and repair. February 15, 2025. The vehicle had was picked up and the repair was completed. I was to believe that this recall was taken care of and the issue with the vehicle was solved. August 2025. Myself and my bf received another recall notice from Ford. This was recall notice NHTSA 23V905. This recall had to do with the belt tensioner arm would fail. This would call a loss of oil engine pressure ad this would put the driver at risk. Sunday September 21, 2025. My Bf was driving the EcoSport and made about five miles down the road and the vehicle engine stopped forcing me to pull into someone's driveway. I had the vehicle towed to Bauman Ford in Genoa 22110 OH-51 Genoa Ohio 43430. Monday September 22, 2025. I received a call from Bauman ford genoa service department. I talked to Todd. He told me that one of his technicians looked at my vehicle and that he believed nothing was wrong with the vehicle. I proceeded to go up and take the vehicle for a test drive it then stalled out and the vehicle was not mobile. I had the vehicle towed back for the second time to Bauman Ford Genoa. Tuesday September 23, 2025. After conferring with Mr. Disney Vacation Service manager, we got Ms. dailey a rental vehicle and Todd the service representative told me that it would be a purge valve. I was told that if I could retrieve a purge valve from one of the auto parts stores that he would put on the valve for $300.00. I then went to Oreilly's and retrieved a purge valve canister. I then returned to the dealership and he said it was the wrong part. I then proceeded Advanced Auto parts store and ordered the purge valve that was needed for the repair. Wednesday September 24, 2025. I proceeded to go to advanced auto parts and retrieve the purge valve for the 2019 ford EcoSport. I proceeded to the dealerships and Mr. Dailey told me that I again did not have the right part. I was then told that I would get the part at fords costs and it would be place on my car. Friday September 26, 2025. I received a call from Disney Vacation guy and he proceeded to tell me that the purge valve was placed on my vehicle and the vehicle would not start. Todd told me that the problem would have been associated with the active recall and I might need a long-term rental and I would be charged nothing. He then called me and said it was a crimped wire behind the battery. I am confused, so after all of this was it just a crimped wire? Was the purge valve actually bad? We still have an active recall but he did not seem to address the issue? I don't feel that I should be responsible for the bill which was around $557.44? If the wiring was bad why put in a purge valve? Mr. Todd Gordon also had times said he was not sure what the issue was? I am wondering was he guessing? I mean is my vehicle even safe to drive? I would like a full refund as myself and Bf are worried that is this vehicle safe to drive? Baumann Auto Group Chat Team I would like a refund Understood. Amount charged and last 4 of the card? 557.44 Thanks. Last 4 of card? Receipt photo? 1957 Noted: $557.44, card ending 1957. Anything else? I would like this refunded We'll process refund to card 1957. Approve? This repair did not fix the issue Understood. Authorize refund $557.44 to card 1957? yes Submitting refund request now for $557.44 to 1957. yes Refund submitted. Email soon. 3-5 biz days to card. yes Great. Anything else I can help with today? can you confirm this please? Yes--Refund $557.44 to 1957 submitted. Ref 91938. 10/20/2025. I just got off the phone with Jeff Brown. He refused to give me a refund. DON"T BUY A CAR HERE OR GET IT SERVICED! HE LIED!

    I definitely recommend Baumann, they made my car buying process easy and smooth & the service…read moredepartment always gets my car in fast!

    Baumann Chevrolet Genoa - autorepair - Updated May 2026

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