Ford EcoSport Date of Vehicle Purchased April 2023, from…read moreCleveland Ohio Ford Dealership. November 20, 2024. We had received multiple letters about a recall. The NHTSA Recalls Notice 2SV905. Ms. Dailey was on her way back from Monroe Michigan. In the process of her trip back to Ohio Her vehicle started to malfunction. This was due to the Oil Pump Tensioner belt. The vehicle was taken to Bauman Ford for inspection and repair. February 15, 2025. The vehicle had was picked up and the repair was completed. I was to believe that this recall was taken care of and the issue with the vehicle was solved. August 2025. Myself and my bf received another recall notice from Ford. This was recall notice NHTSA 23V905. This recall had to do with the belt tensioner arm would fail. This would call a loss of oil engine pressure ad this would put the driver at risk. Sunday September 21, 2025. My Bf was driving the EcoSport and made about five miles down the road and the vehicle engine stopped forcing me to pull into someone's driveway. I had the vehicle towed to Bauman Ford in Genoa 22110 OH-51 Genoa Ohio 43430. Monday September 22, 2025. I received a call from Bauman ford genoa service department. I talked to Todd. He told me that one of his technicians looked at my vehicle and that he believed nothing was wrong with the vehicle. I proceeded to go up and take the vehicle for a test drive it then stalled out and the vehicle was not mobile. I had the vehicle towed back for the second time to Bauman Ford Genoa. Tuesday September 23, 2025. After conferring with Mr. Disney Vacation Service manager, we got Ms. dailey a rental vehicle and Todd the service representative told me that it would be a purge valve. I was told that if I could retrieve a purge valve from one of the auto parts stores that he would put on the valve for $300.00. I then went to Oreilly's and retrieved a purge valve canister. I then returned to the dealership and he said it was the wrong part. I then proceeded Advanced Auto parts store and ordered the purge valve that was needed for the repair. Wednesday September 24, 2025. I proceeded to go to advanced auto parts and retrieve the purge valve for the 2019 ford EcoSport. I proceeded to the dealerships and Mr. Dailey told me that I again did not have the right part. I was then told that I would get the part at fords costs and it would be place on my car. Friday September 26, 2025. I received a call from Disney Vacation guy and he proceeded to tell me that the purge valve was placed on my vehicle and the vehicle would not start. Todd told me that the problem would have been associated with the active recall and I might need a long-term rental and I would be charged nothing. He then called me and said it was a crimped wire behind the battery. I am confused, so after all of this was it just a crimped wire? Was the purge valve actually bad? We still have an active recall but he did not seem to address the issue? I don't feel that I should be responsible for the bill which was around $557.44? If the wiring was bad why put in a purge valve? Mr. Todd Gordon also had times said he was not sure what the issue was? I am wondering was he guessing? I mean is my vehicle even safe to drive? I would like a full refund as myself and Bf are worried that is this vehicle safe to drive? Baumann Auto Group Chat Team I would like a refund Understood. Amount charged and last 4 of the card? 557.44 Thanks. Last 4 of card? Receipt photo? 1957 Noted: $557.44, card ending 1957. Anything else? I would like this refunded We'll process refund to card 1957. Approve? This repair did not fix the issue Understood. Authorize refund $557.44 to card 1957? yes Submitting refund request now for $557.44 to 1957. yes Refund submitted. Email soon. 3-5 biz days to card. yes Great. Anything else I can help with today? can you confirm this please? Yes--Refund $557.44 to 1957 submitted. Ref 91938. 10/20/2025. I just got off the phone with Jeff Brown. He refused to give me a refund. DON"T BUY A CAR HERE OR GET IT SERVICED! HE LIED!

I definitely recommend Baumann, they made my car buying process easy and smooth & the service…read moredepartment always gets my car in fast!

James is great at what he does. A good person too. He replaced a headlamp for me in quick order,…read morewhen I discovered I couldn't do it myself. He responded quickly and the work was done before I knew it. I appreciated his help and you can bet I'll call on him again when the need arises.

This young man knows his trade very knowledgeable and will give you a straight answer on price and…read morewhat needs to be fixed.

Was super nice and did my fix incredibly fast!!! Great price for replacing an alternator and did…read moreexactly what I asked. Very happy with the turn out thank you!

Hired to do a rune up, no engine lights before the tune up. Didnt show up when he said. When he…read morefinally showed up and did the tune up after he finished it started misfiring. I contacted him immediately. He said he come look at it. Kept scheduling appointments and not showing up. This has been going on since the middle of March. He doesn't respond to texts. Very disappointed in company.

I have been coming here since they opened for regular maintenance, even though some works come and…read morego, the customer service has remained the same. There were things they mentioned that needed attention in the beginning, I thought they were just trying to make money off of me, later I realized if I had fixed at the time, it would've cost me less and give me less headache. They are straight forward and direct. My stubborn self had to learn...

Holy customer service. We were passing through town on a road trip when the car broke down (the…read moreworst). John was the most helpful and kind person we could have needed in that time. The shop is cozy and has a nice waiting area with some cool fish! They really go above and beyond to explain what the problems are and help you decide the best course of action. If I lived nearby this would be my regular mechanic for sure. This place deserves more stars.

I had a very good experience at Owen Automotive and I'll definitely go back there for anything my…read morecar needs from now on. It's located in one-block-long "downtown" Elmore. There's no regular "waiting room" inside, but you can sit in the office; however, you might rather go outside while your car is being worked on, and take a pleasant walk, or find a place to sit and read or have lunch, etc. It's very handy to the post office, which is right across the street. In fact, in just that one block of Rice Street there are three or four restaurants, at least a few antique shops, a bank, and the police department, among other things - plus there's a park with benches to sit on under big shade trees within sight of Owen's; and the library is just a block or two away, not to mention there is a beautiful old-fashioned residential neighborhood to walk through on sidewalks under large shade trees. It all makes for a very pleasant (and safe) place for a woman alone (like me) to take her car. I had gone before for my car's "yearly checkup" to Bill's Auto & Tow in Oak Harbor, but they seem to be out of business now. I almost didn't even try to call Owen Automotive because when I followed a link to their website, I found it (the website) no longer existed, and I guessed they were probably out of business, too. But no. They're still there, on Rice Street in Elmore, at least as of the end of May, 2016. I highly recommend them.

First class service!! Picked up truck, fixed it and notified me when complete. They called and told…read moreme every that needed repaired and things that could wait. Very knowledgeable and explained everything!! .

Do not use this business unless you need a simple service like an oil change or minor maintenance…read more I was not familiar with auto shops in this area as a newer resident, and a neighbor recommended them. I was initially impressed with the free towing of my pickup when my starter went out. It was repaired with no problem. However, I took it back to Greer when I had some other issues with my truck due to overheating. I was told I needed a new intake manifold, so I was quoted $1500. Then I received a call that it was going to cost more, around $600, due to labor hours, because they ran into issues. So long story short, the truck was not completely repaired correctly, and I had to keep putting antifreeze in it as there was a leak somewhere. So, someone must not have known how to work on a Ford because now I have a blown head gasket, and the vehicle is dead. Since Greer's mechanic had the engine completely torn down to fix an issue, everything should have been checked. In my opinion, they threw it back together when they "ran into issues" and did not know how to fix a Ford. All someone had to do was let me know what the problem was, or if it was more than they could handle.

Great value and honest mechanics. Highly recommend. I drive from Sylvania because I trust Terry'sread more

I came into town and had a major problem with my trailer. Being from Central Illinois, I was in a…read morebad situation! I stopped at Terrys for help. At first he was a little hesitant, but then invited me in to look at my problem! He moved vehicles around to make room for me and I was in my way to the lake after 45 minutes!!! excellent service!!!!!!!

I live in North Carolina, and I had to find a place quickly on my way back home…read more My mechanic down here gave me a list of places that this place wasn't a part of because of some sort of "network" my mechanic is part of. I decided to go with this place anyway and I am so glad I did. Not only was he able to fix my issue on such a short notice, but Steve personally handled this. For the price: he was less than what AI was telling me other places charge within the area. I never felt like I didn't know the status of my vehicle, I never felt like I was in the dark, and I never felt like I wasn't "family". I have already recommended this place to my family up here, and a lot of friends in the area. Hands-down, Steve's is the best mechanic I've ever had the blessing to run into. Seriously, why would you go anywhere else if you're within the Toledo area? 100 out of 10.

Excellent service. Fixed a four-year issue that the dealership insisted they couldn't. Very…read morepersonable. It's a busy shop, which I assume is because of word-of-mouth referrals. Fair pricing.