The only reason I'm giving 1 star is because I can't give 0 stars! Don't EVER bring your car here for service! After writing my phone number down incorrectly, and not bothering to look me up in their system to double check, Gerweck waited 5 DAYS for me to call them and ask "whats going on with my car." If thats not bad enough, then they tell me "we couldn't diagnose your car and need to charge you $300 more to figure it out" ($450 total because they're mechanics are not properly qualified). This is double the standard hourly mechanic rate of $80 hour making the fact they couldn't diagnose it even more infuriating! The owner is cocky and completely unprofessional. He's your "used car salesmans" worst nightmare! He JC had the audacity to call me "condescending" after talking down to me. There are far better people to do business with in this great town! Why do business with entitled A Holes? ***UPDATE*** Within 5 minutes of writing this legitimate review (FREE SPEECH), I get a call from the Business owner yelling at me for the review I gave him! In the history of business, has anyone ever heard of that? John should write a book on how NOT to treat a potential customer. He'd have a better chance selling a million copies than he would selling me a car at this point! -1 star now John! I'd say that validated my initial claim perfectly! Either way, Not good read more

Absolutely everything! I can not say enough about this dealership and their staff! From buying my vehicle to service, everyone here goes out of their way to make sure you have everything you need or want! Prices can't be beaten anywhere!!! If you are looking for a new/used vehicle this is the place you need to be!!! read more

Where do I begin? How about "I just bought a new 2023 Nissan Pathfinder SL 4WD from Gerweck yesterday, and was super pleased with this purchase experience. " I still remember the first time I walked into this dealer's shop 7 years ago when I was looking for a 2016 Maxima, I told John that I had a very strict budget, and I would not pay a penny beyond the budget, but I want the car equipped with backup camera and moonroof. At the time Gerweck didn't have a 2016 Maxima with the specific features I was looking for within my budget, but John managed to get one from another Nissan dealer, not the 2016 model, but the 2017 Maxima SL model! I was overwhelmingly happy, and I became Gerweck's loyal customer since then. Over the years, I got my Maxima maintained, upgraded at Gerweck. Although I live in Toledo where the closest Nissan dealer is only 1.2 miles away from my house, I still came to Gerweck to get my car serviced, so I can meet my friends while I was waiting. Last year, my Maxima's front bumper cover was damaged by hitting debris on I-275 one day before my international flight. I managed to get my car to Gerweck, and left my car with John. John took good care of my car while I was away, and the car was ready when I back to the states. For this latest 2023 Nissan Pathfinder purchase, I really appreciate JC and AJ's patience. Because my wife gave me a strict budget to pay in full, but she didn't like the idea to get another Maxima because it's not a "family car", when I almost gave up the idea to change the car this year, JC suggested the financing would be a better option since many banks are offering high APY rates for saving account, I could've put the cash in the bank to generate some interest while get a low APR rate for car loan and loan interest could be balanced by the savings interest. After studying the Nissan financing options and high APY bank saving account options during the weekend, we ended to apply 36 mo w/ 0 APR car loan to take home the very last Pathfinder available at Gerweck. read more

Gerweck Nissan - New 2023 Nissan Pathfinder purchased from Gerweck yesterday. - Auto Repair Near Me - Monroe, Michigan

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What a nice experience we had at this three generation family-run business! Found a truck online as we considered a replacement to our 20 yr old Nissan Frontier. Called ahead and spoke to, as it turned out, the patriarch of the dealership, Mr. Gerweck himself. He answered all our questions and we decided to test drive so off we headed to Monroe. Mr. Gerweck in person couldn't have been nicer and it was a pleasure to meet and discuss the vehicle's history (which he knew in detail). His grandson actually sat down with us and discussed pricing and particulars. Like his grandfather, A.J. was super nice and easy to chat with. The truck we saw and drove was immaculate and in tip top shape. Even though we didn't do the deal (budget won out over desire) we definitely liked the Gerwerks and the way we treated! read more

We were initially greeted by a young salesman who happened to be the son of the manger/owner. He was very professional and kind but the owner (his father) who came later was very rude and had exceptionally poor manners. For example, I was clear from the beginning that we want to spend up to 12 k on a car, he sarcastically said "then you should save more money"! He said other impolite statements I never heard a salesman say before. I have dealt with many car dealers in my life and owned many cars but have never met anybody so unprofessional and provided such a poor customer service before! Customer service like this is bad for Nissan's reputation. read more

I have had the opportunity to work the great folks at Gerweck Nissan many times over the past few years. I've purchased three used vehicles from them and I get my vehicle serviced through them. Not only are John and JC a pleasure to work with on the sales side, Diane in their service department is absolutely wonderful. Diane really goes above and beyond when they're working on your car. On my most recent visit she took me under my car to show me exactly where and what my problem was, provided me with diagrams of the parts which were needed, gave me an accurate quote on time and costs and even provided me with a loaner so I could continue to get business done while my car was out of commission. I've never received service so courteous, thorough and fast anywhere else in Monroe. They're really a fantastic group! read more

I have to say WOW! I waited a little while to post a review to see if this was too good to be true. This dealership is well worth driving 45 minutes +! From the minute we walked in to buy a car, to having it serviced has been phenomenal. They treat you like family and take great care in making you comfortable and happy with your purchase. I guess from here out, the only vehicles we will drive, are vehicles sold by GERWICK!! Keep doing what you do because you stand out Gerwick. read more

If you're looking for a new or used car Gerweck Nissan is the way to go! Everyone is so friendly and helpful, John is a great guy and was so helpful in getting me exactly what i wanted! Even everyone in the service department was friendly and a nice smiling face! Great people, cars and environment! read more

sorry mr a.j u are lying,no one was using fowl language until your hot headed father came in the office and started verbally assaulting me to get out,he started this not me,u got it wrong, please stop telling lies to make your wrong doing of selling me a bad car off your lot inexcusable, i am sorry but u guys are very wrong on this one, please tell me why i would pay u 12,ooo dollars for a car as is and could not trust it to the first oil change which i did before 3000 miles,what a joke,i gave u a chance to make this right and your family dealership blew it,as far as any warranty on this car,any warranty coverage on this would have been considered pre-existing conditions, and not covered,so don't even try to the warranty crap,u not there on the day i came,you guys failed as a dealership and how this car was not properly checked and tested before being put on the lot to sell,come on a.j,u must be kidding yourself if u think this is ok,well its not,yes i bought car as is,if this was one of your family members,and they bought a car like ,what would u do about it.this is common sense which u people don't seem to have,really u think u can sell someone a car and collect 12,000 dollars on it,they don't even get 15 to 25000.miles on it with habing to buy a catalytic converter and engine at 6,000 dollars,js must be a dream. less than 6 months, 4,177. catalytic converter do not block up in 4,000 miles,oil contamination from a bad engine. really.you guys need to accept your responsibility of failure on this car like i did.this could be cleaned up by letter of apologies to all in volved and a refund of 6,000 dollars to me,if not u have to live with it like me,thank u, i made my point,if u think this car was a profit for u well thats just wonderful, the way i see it,gerweck nissan family is very wrong on this one. read more

I have been to dealerships all across the east coast, form mi to Virginia to Florida. And I have to say this is by far the best costumer service I have had. Diane from parts is the most knowledgeable service writer I have met. If your in the area and shopping definitely stop by gerweck. read more

They did not do follow through with their end of the paperwork when I traded in my lease. The original lease was in my husbands name and they sent my husband a bill. They entered the address in wrong and we did not receive the incentives for releasing. My husband received a $1,500.00 bill and they refused to help. They lied to me, I went there 3 times and they said they figured out the problem and would take care of. When we eventually called Nissan they never called once to try and remedy the problem. I call and they won't return my calls. They are thieves and criminals that do not do what they say. Go anywhere else!!!! read more

Went into Gerweck to just look. My wife and I were in the early buying stages as this was our first stop. My wife had previously been here a while back and bought a car. She raved about the service so we decided to drive from Detroit down to Monroe. We met with JC and he did not disappoint. His style matched right up with the way I like it. No back and forth, no gimmicks, no games and we walked out with a brand new car! He handled everything with grace and class. The team even went above and beyond to show my wife each feature of the car and even helped sync her phone to the car. WHO DOES THAT!? Haven't seen anything like over the years, I have bought cars. The whole experience was painless, I will say I was waiting for the other shoe to drop and have the bait and switch or something bad to happen. The whole time was nothing but A+/5 Star service from start to finish. My wife and I have 20 plus years in customer service combined and when we drove away all we said was "wow that was a great experience... oh and we bought a car too!" If you're in the market for car - please make a stop at Gerweck Nissan! read more

Let me begin by saying I have had my fair share of car buying experiences. This one has been by far the most pleasant and painless experience my family and I have ever experienced. My son was home on leave from the military and wanted to purchase his first vehicle. We stated what our price range was and what he was looking for. They had plenty of options for him and worked well within his budget. The only concern we had was that the plates would not be in before he left. They made sure they were. We looked at a new vehicle for ourselves. This is where they truly went above and beyond. We explained our situation (mind you we had gone to another local dealership just months earlier and they just wanted to make a sale and didn't listen to what we wanted) they explained what they would try to do for us to make the deal happen and asked us what our concerns/request were. Within 24 hours they had our approval and made a deal happen that the other dealership could be bothered with. I have never had the pleasure of encountering a more professional group of individuals than I have at Gerweck Nissan. I didn't leave there feeling like a customer I left there feeling like I made new friends. My only regret is that we didn't go there for our vehicle needs sooner. read more

An exceptional dealership. I'm a first time buyer at Gerweck Nissan. Amazing experience. The owners of the company, John and his son J.C took the time to come and thank us for doing business with them. Never in 30+ years of buying cars has that EVER happened. Chuck was a pleasure to work with and got us a great deal. The finance guy (Bob?) was low pressure and extremely helpful. The best car buying experience I have ever had. Thanks Gerweck Nissan! read more

I had my Nissan Titan truck serviced by Gerweck Nissan. Diane Fore, Service and Parts Director is exceptional. She works very closely with their technicians and the customer and explains what needs to be done so the customer understands all options. Her knowledge of Nissan products and vehicles is superb, besides being a delightful person to talk with. I highly recommend Gerweck in their service department. If I was going to buy a new Nissan vehicle I would definitely go to this dealership also, owner and sales personnel were very friendly. read more