Safety Issue Ignored & Repeatedly Broken Promises! I brought my 2024 Toyota Highlander to Victory Honda Monroe on March 9 because the daytime running lights and high beams were not working--a serious safety concern. The dealership promised to have my vehicle ready on March 19, then March 27, and finally March 30, but missed every single deadline. They even called and promised to cover my first payment as compensation for the inconvenience, but later backed out of that promise. During discussions about the delays, the service manager claimed I "threatened him", even though all I said was: "You do what you gotta do, I'll do what I have to do with corporate." After finally getting my SUV back, no goodwill compensation or acknowledgment of the delays was offered. Communication was poor, accountability nonexistent, and the entire experience was extremely frustrating. I am escalating this issue with both Honda and Toyota corporate. I cannot recommend this dealership to anyone concerned about safety, honesty, or reliable service. read more

I like the honesty of the employees, particularly Andrew Dauer, Service Manager / Shane Frost Sales Manager / and Nick Murrary Service Advisor. I found that Jim Galofaro is listed today as the internet sales manager, but I found him to ignore emails and not return email inquiries. Mike Sterzer is the general manager. He emailed me and asked me how my appointment went with Shane Frost. When I answered him, I got a bounced email notice that Mike Sterzer had blocked me from contacting me. That was a real disappointment. Otherwise I would have given 5 stars. read more

Victory Honda - Mike Sterzer blocked me - Car Dealers Near Me - Monroe, Michigan

Every one there is great. Service is great. They make you feel at home. All is Good. Easy to schedule a appointment and the ladies on the phone are very kind in helping you. Glad to have a Honda. read more

Josh was amazing in the whole car buying process and answered any questions I had! Gary was also amazing to work with for financing. Overall highly suggest victory Honda! read more

While I have a difficult time posting a truly negative review, as I have had far worse customer service at other dealerships (Honda or otherwise), my experience here has not been the best, either. I have continually had to call back after having my '21 Civic serviced here to have my bill adjusted, as there were items on the invoice that should not have been there or discounts that were not applied properly. I will say that the service manager has always been very understanding and willing to make it right with me. After the tech that did my oil change spilled oil on a mouse nest in the engine bay (that was left there for some reason I can't fathom) making an awful, yet thankfully ultimately harmless smell on the way home, I was promised my next maintenance for no charge. The staff apparently did not read the note on my file and I was charged. The maintenance after that, the staff did not believe me and I had to insist that there was a note on my file. I was also charged for a replacement 12V battery that should have been covered as it failed within the 3y/36k factory warranty, even after the writer stated it would be covered. I was immediately refunded once the service manager looked into it. At my last service, I had a coupon from Honda for 15% off maintenance. Despite this being an official coupon from American Honda Motor corporate, the invoice only shows a discount of 12%. I'm hardly bothered by the difference of a few dollars off, but the fact that these mistakes (or sneaky charges, whichever you want to believe) have become a regular part of my business here has me reluctant to trust them again with the upkeep and safety of my vehicle. Be sure to double-check your invoice before you leave. read more

Excellent service and easy to schedule maintenance appointments. Waited less time than expected.

We purchased a new Honda from Victory Honda of Monroe and could not have asked for a better buying experience. Our salesman, Mark Deters, was able to find the car that we wanted, dealer trade for it and have it delivered to us all in one day. Thank you Victory Honda of Monroe for for making this process so easy. read more

Daniel and the whole team at Victory Honda made me feel welcomed and not pushy at all. I got great service and now I know where I am buying all my vehicles. I am grateful that there is still good people who are truthful and transparent. I am so happy that Victory Honda has a great team and I will continue buying from them. read more

Gary was a wonderful salesman. Answered all my questions and he was not pushy at all. I did a lot of research before I leased and decided the Honda Civic was a good choice for me. Everyone at the dealership that I had contact with was very helpful and pleasant. You won't be disappointed here. This was my first time here and I had nothing but a great experience. Thank you Gary and staff at Victory Honda of Monroe. I am enjoying my ride. read more

if I could give a negative review it would be a -10. I took my car in several weeks ago because my dashboard was lighting up. I explained to the tech that I had my fuel pump replaced due to a recall at Genthe Honda. After waiting 1 1/2 hours, I was told that Genthe didn't fix it properly and it was going to cost me $575.00. I said I didn't think so because it was a recall and still under warrant. I called Genthe and told them what was happening. They told me to bring my car to them and they would fix it. Victory made me pay $140.00 in order to get my car Because they supposedly did a"diagnostic" on my car. I later found out that not only were they going to charge me but they also put in for the warranty claim. A little double dipping I think. I called the district manager several times with no response. My next move is to call the Attorney Generals office and report Victory for fraud. And to think all I wanted was my $140.00 back and an apology read more

My review is for the Service department. Chris, Warren, and team are friendly, super knowledgeable, and provide excellent customer service. I've only had pleasant experiences here, and they've patiently walked through all the steps/concerns/processes of my cars maintenance. Keep up the great work! read more

The guys in the service department have been great. They've given me, a newbie to snow country, great advice. When the brakes were squealing they explained it could be due to dampness. They checked and my brakes are in top notch condition. Unlike my previous experience with dealers out of state, these guys don't try to sell me what I don't need. They explain what's going on and take care of my concerns. And, they have a sense of humor. read more

I worked with Tony in my lease trade in. Such a smooth transition! I worked with Victory Honda of Monroe in 2016 and went back in 2019 to do business again even when I moved out of the area. I would recommend Tony and Victory Honda of Monroe! Thank you again Tony for making this a smooth and easy process! read more

Poor customer service. I had an appt. for car service. I must have asked the service tech. too many questions because during our phone conversation he mumbled under his breath, "oh my GOD". Needless to say I did not show up for my scheduled appt. read more

First time I had service at Victory Honda. Very professional. Explained what they did for a recall and I was out of there in 45 minutes.

I have taken my car to be serviced here numerous times. The staff is always responsive and helpful. I can drop off my car, get a loaner car, and be out the door in 15 minutes. The repairs are done well, although the my estimate was $300 off from the final cost. Customer service in the sales department isn't as great. Instead of being solutions-oriented, the receptionist was ok with saying "I don't know". She didn't offer to find anyone else who could assist. The last time I entered the sales department, no one greeted me and I had to interupt staff from their conversation in order to be assisted. read more

Jim G was great! He was extremely helpful in helping get the right car at the price that we wanted. The whole experience from beginning to end was pleasant and easy. read more

0/10 would never recommend, I made it very clear when I was buying my first vehicle from a dealership that I needed something reliable for my son who's on the way and I, well obviously that didn't happen because I listened to the sales man (idiot me I know) this car has had issue from the beginning, at the time of my test drive it pulled to the right hard, Gary (my sales rep) informed me the pull was normal and due to the fact I had driven larger vehicles (an f250) before the Malibu, I wasn't used to the feeling and it did not pull, well then they had to replace some parts and fix the car and that had taken a week, so clearly there was a pull, I should have known at this point I didn't want this car and it would just be trouble, but papers were already signed, and I'm a young woman so frankly I just didn't know any better, but now here I am with a brand new Malibu in lots of debt looking for a new car, avoid this place if you are a young woman or anyone who appears vulnerable or maybe just avoid Gary but definitely keep your guard up, absolutely unprofessional and makes the whole dealership look pretty slimey read more

Finance person (Gavin Riegslecker) left out very important information when selling extended warranty information. He was very pushy (which is why I initially agreed). I told him numerous times I wasn't interested. One of the reasons being all three of their locations are about 40 minutes from me. Too far to drive for maintenance. He pushed and pushed though. When I went back a couple days later to take delivery I asked to not go through with the warranty. He told me the dealer had already paid for the warranty and I couldn't cancel it. My car was a cash purchase...why would the dealer pay for a warranty for a car they hadn't been paid for yet?!? Until the car is actually paid for it isn't technically sold. When I originally ordered the car I was given an approximate delivery date only for it to be pushed out over a month (which I guess is normal now days). I had to wait a month for window tint and remote start because they have these things done by third party. Wasted money on the remote start. It doesn't even work and the dealer insist it is normal (a Honda thing they said). I would not recommend buying from Victory Honda in Monroe and have made sure to tell everyone I do not recommend this dealer read more

I have had my car for over a month and I still have dealer plates. At least 5 trips down to the dealership over 10 phone calls. They don't answer emails, they don't return phone calls, it's been over a month since I purchased the vehicle and they said I still have to come down and fill out MORE paperwork before I can get my plates. That will be my sixth visit to fill out paperwork. Not only am I contacting Honda corporate direct about this dealership and obviously publicly dragging them on every form of social media known to man, but I'm also getting a decal made up for the back window of my brand new honda. It's going to read something like "Victory Honda Sucks Don't Buy!" read more

Watch out - not CPO... I am generally not a person who writes reviews. But I wish such a review existed for me before doing business with Monroe Honda. So to help others before they potentially make a mistake, I feel compelled to share my experience. I purchased a "Certified Pre-Owned" 2017 Ridgeline Black Edition. I traveled a couple hundred miles to complete the transaction because these vehicles can be difficult to find. The negotiation was painless and fair, or so I thought. Here were the issues I encountered. Individually any one of these is not too big of a deal, but when you combine them, it is cause for concern. First, for some reason in transferring the license plates from my prior vehicle to this vehicle, the dealership had the tabs and state registrations sent to their office. And then they never told me they had them. In the meantime, my plates expired. Weeks later when I finally contacted them to question whether the paperwork was submitted, they mailed the papers to me. This seems highly unusual. Also, I have yet to receive the title to the vehicle. For now I'm assuming the state is being exceptionally slow. But it is alarming that I still do not have title to the vehicle I paid for. Second, it seems that zero attention was given to the appearance of the vehicle: Scratched display unit Badly scratched door Spill marks and leather seat stains Improper non-OEM floor mats Carpet stained with salt residue Garbage left in random places These issues can happen to used cars. But should not happen to a one year old "certified" vehicle. Third, the prior owner's personal information was not cleared from the navigation or HomeLink. This should be quite concerning. Fourth, the front windows were fully aftermarket tinted which is illegal in the state of Michigan without medical documentation. This should have been removed. All of this calls into question whether the certified checklist was followed at all, especially with the important mechanical items. Be advised that CPO scams are becoming more common because it allows for a higher sales price. After receiving a solicitation to leave a positive review online, I first communicated all of these issues to both the Customer Service Manager and the General Manager of the dealership. Neither ever responded. Hence my review here. Keep in mind of course that this may not be representative of your potential experience at this dealership. But with so many Honda dealers in the general area, I would strongly suggest going elsewhere. Based on the conditions and processes I've discovered, this place may not be a 'going concern'. Therefore, considering the significant cost and commitment vehicles can be, you'd probably be wise in the long run to establish a partnership with someone else. read more

I just finished with working with the guys at victory Honda. I am very happy with my experience. I love my Honda accord. Thank you so much for your help. read more

BUYER BEWARE, they pulled a total BAIT & SWITCH! If you see them list a car with a price that's too good to be true, then it is. I wasted a trip from Rochester to Monroe to see a car that was already gone from the lot! I made an appointment with a salesman, Jim G., to see a specific car listed on the Internet. I asked him why the price was so low and asked if anything was wrong with the car. He said nothing was wrong, it was perfectly fine. I arrived to the appointment on time. He told me that a couple had just walked in and he needed someone else to help me while he helped them. I asked if he made 2 appointments at the same time, and he said they were walk-ins. Hmm. Bigger commission, perhaps? Whatever the reason, he had the "other Jim" help me. Long story short, here is the body of the listing I saved: "AWD and CLEAN CARFAX! ONE OWNER!. 65k Miles! Dare to compare! Who could say no to a simply great SUV like this charming-looking 2005 Honda CR-V? It scored the top rating in the IIHS frontal offset test. New Car Test Drive said it ''...with its expanded cargo and passenger volume and more mature styling...has not only caught up to its competition, but passed most of it...'' With the low mileage and meticulous upkeep on this CR-V, you can count on hearing the purr of its engine for years to come. Don't forget to ask about our Free Pick Up and Delivery program for both sales and service!" When I asked to see the car that I drove 125 miles and 2.5 hours round-trip to see, I was told that it was "all the way in the back of the lot" and others were closer. They tried to sell me a CRV that was a year older and had 25,000 more miles for the sale price as the one I wanted. Then when I pointed that out, they said the one I wanted was "dirty" and "had changed hands several times" and had "serious mechanical issues", in complete contrast to the listing. I asked why they would have a dirty car on their lot. I asked them why they didn't realize the mechanical issues earlier, and they said "from the outside it looked great, but once we looked under the hood, we realized it was in really bad shape". WHAT? You're a car dealership. Do you judge your trade-ins on the paint job and just put them out on the lot?? Lies. I insisted on seeing the car because I smelled something fishy. So as it turns out, THE CAR WASN'T EVEN THERE and had been shipped out earlier in the morning, BEFORE MY APPOINTMENT WAS EVEN MADE to see this "gem." The mythical car, a day after I raised a stink about it, is currently still listed online. So if you're looking for a pretend vehicle that is too good to be true, buy it here. Oh, and after telling 5 people this story, 2 of them said they experienced the same game at the same dealership!! read more

My husband & I had the worst experience ever with Victory Honda Monroe. We test drove 2 Honda CRV'S which both clearly had issues. After telling the salesman I wasn't interested in either, he held my own car keys hostage, pulled up various financial institutions to hit a pull on my credit report, called his boss to speak to us, and we had to again say "not interested" before getting my car keys back. These two salesman were the epitome of the sleezy car dealer & were a couple of snakes trying to sell us snake oil (defective vehicles). Never again will we go back. I ended up finding the best sales team & experience ever at Yark in Toledo & purchased my vehicle from Yark! Victory Honda Monroe gets a zero rating from us! I only put one star because this site makes you. read more

They only care up until the point your check clears or your cash is handed over. They messed up in processing my title. it took almost a month to receive the title just to realize that it was defective and did not include my lienholder's information. Now I have to wait in line at the Secretary of State and pay $15 to fix their mistake. Do not go here. Who knows what else is ignored if they cannot do basic paperwork right. read more

This dealership is the type of dealership that gives used car salesmen the bad name. I'm currently selling my car and someone from the sales staff at this location called me and told me that they were buying cars right now and that they had a customer looking for the type of car I was selling. The dealership told me over the phone that they could give me the $9800 I was looking for and to go ahead and bring the car in. Mind you, the KBB values for the car I'm selling is almost $12000 so I said why not drive over there and see what she is talking about. After about 45 minutes Mike came back to be and offered me $6500. What a waste of time and a shady way to get me to come in the office. I wouldn't recommended or do business with Victory Honda ever after this experience. read more

I cannot believe I took off work early to drive to Monroe to look at a vehicle for what horrible customer service we just received. We get to Monroe and are 5 minutes from the dealership to get a call saying the car we came to see is not yet on the lot. My husband agrees to wait a " few minutes ". After sitting for 30 minutes we ask how muck longer and are told about 30 minutes. After another 30 minutes we ask how much longer as we have a 3 year old who is hungry. At this time " JIMMY G" tells us that "we can leave doesn't matter to him". Really????!!! At which point we absolutely are leaving because his nasty obvious uncaring attitude definitely tipped the scales and we will not be buying a car from him. Very rude completely inconsiderate of our time and completely unapologetic. Absolutely unacceptable customer service!! We are in the market to purchase a vehicle, as is my daughter, as is my mother. But I will be telling everyone I know about this horrible customer service experience with Jimmy and Victory Monroe Honda!!! we will take our business elsewhere! All of us! read more

A year later, Jodi, Lou and Warren are still awesome. Had a stroke of bad luck with my Accord & they were able to help me get out of it and into another Accord. Love these guys. I'll never buy a Honda from any place else. :) read more

I call about a new car I have bad credit I talk to Eric he said I got u done so he had someone pick me up I got a 20017 Honda Civic out the door down and bad credit I was out the door with my new car in less than an hour read more

BEST experience buying a car I have ever had. I was interested in a used SUV, called to make an appointment. I told him that if the vehicle was not there (based on the previous review) they would not even be able to show me another vehicle. Jim Galafaro (our salesman) assured me it would be there and he would have it cleaned and ready for me when we got there. When we arrived the car was ready, sitting right in front on the showroom, and was definitely as described. I LOVED the SUV, my husband didn't like it much (not because anything was wrong, he just didn't like it). We expressed interest in a mini-van, they only had one older one on the lot. Jim went online, found an Odyssey we liked at the Plymouth dealership, and had them drive it right down for us. We loved it, but my husband was concerned about one feature. The manager came out to us, said she wanted us happy, and made us a PHENOMENAL deal on a brand NEW 2012 Odyssey EX-L. The service and respect we received were outstanding. They did everything they could to make this experience work for us, but all the concessions were FOR us, even to the point of us leaving with the Odyssey but still owing money, since I had forgotten my checkbook and there is a cap on the amount you can charge on a credit card. In addition, thought they worked hard to please us and make a sale (of course, it's what they do), I never felt "pressured". Jim truly listened to us, and then left us alone a lot so we could talk and make decisions. Also. Curtis, who writes up the contracts etc, was extremely honest in reviewing options with us, telling us options that were really NOT necessary and just thrown out money (two I would have gotten had he not explained why we didn't really need it). All in all, I HIGHLY recommend Victory Honda of Monroe and will be returning here for my future vehicle purchases. read more

Just bought a 2017 Honda Accord from this dealership. My sales angel Jodi saved my life Tuesday by helping me get a safer, great, classy car and she did it in 2 hours. I had to pick up my daughters by 12 and she had me out by 11:15. She was personable, and very honest through the whole process. I'm a customer for life! Thanks Jodi :) read more

so I came here to trade my old van and just wanted see what I could get for a trade me I doubting myself thinking it not going get approved remind you the van I had I didnt think it was worth anything well chantelle borawski you must see her she got me approved for 0 down just trading my old van for more improve van and payment we great she was awesome this was back in march 2018 so just couple days ago my husband said hey let's look at cars at same lot i got the van so we were just browsing nothing seriously we said we be back like next week or so well chantelle got hold of us we were going trade in our 09 escape plus down payment had car we like after we give her our info she text next day great news we get you in for 0 down just our trade in so I got my husband got me early Christmas present he took the van for work chantelle was the best I was well we ate very happy they help us and payment are great car i got was kia 2015 with very low miles better then the Honda accord were suppose get this was blessing for us thanks again victory Honda and chantelle working with us read more

am very upset. I am so happy I did not give a review right away, because it certainly went sour after I left the dealership. I brought a 2017 accord and Jodi was my car salesperson. She told me my car payment would not be due until June. I am going off of that, therefore I did not think to ask about it in my due date in my paperwork. I constantly texting Jodi for my account information so I can get a head start on my payments, since they were not due until June, but each time she kept giving me the run around. I just got a call this morning today saying my car payment is 15 days late, so of course I immediately text Jodi "H, I thought my car payment was due in June" Was this a mistake" Wassup" Let me know", she text back "There is no way I could known your due date . . . etc" So I get upset and say I wish I would of known you did not know that way I could of asked the dealership, but I was going off what she said. She replies back "Well after 45 days is when your payment due" Okay how would I of know if this is my first time buying a car through a dealership! and if that was the case then that is what Jodi should have said instead of saying my payment would be due in June!!!! I am very upset with the way she talked to me and the false information she gave me. I have all the texts if anyone like too see them. I originally put this feed back on facebook, but they blocked me from commenting. How pathetic read more

You know those stories of slimy car salesmen that your parents told you? This place lives up to them. Personal anecdotes of woeful experiences at car dealerships (or anywhere really) are tiresome, so I won't get into too many details here. I will say, however, that "Jim G" and Harvey, the general manager, tried to pull a classic bait and switch routine with me - they quoted me a great price for a car; when I showed up the car was no longer available (of course) and instead they tried to pressure me into buying an alternative (and inferior) car for more money. Super dirty sales technique and a waste of my time. Hope they don't pull this on other people, but I suspect experience has taught them that this trick can pay off. I ended up purchasing a car elsewhere. I'd advise you to stay far, far away from this place. read more

Terrible dealership. Total disregard for my time. I wouldnt recommend this dealership to anyone.

WORST EXPERIENCE EVER. Our experience was one of the worst I've ever had -- and not just car-buying. The price listed on line sounded too good to be true, and that should have been our first clue. We drove 2 1/2 hours one way to see this car, and from the moment we walked in, salesman Jim Galafaro was pushy, impatient and unprofessional. The encounter started with Jim asking what we were trading in. (Remember, we came to TEST DRIVE a car.) He then asked us how much we owed on our "trade-in," which I thought was pretty presumptuous and rude. Coincidentally, the trade-in offer we received was just over ($50 to be exact) what we owed and $4,000 under the Blue Book value!!! The man actually refused to shake my husband's hand because we decided against buying the vehicle. Actually, the car wasn't bad (although it wasn't nearly as nice as the on-line ad described), but after dealing with Jim Galafaro, there was no way I was going to spend my money at Victory Honda. It was a total horse and pony show, with the proverbial "used car salesman" pitch throughout. I didn't know people still tried to sell cars that way. read more