I came here to exchange a bra purchased online. Prior to coming, I called to find where they were located in the mall so that my walk would be a short one - as I am recovering from a knee replacement. The woman on the phone had a tone as if she was annoyed with me trying to figure out the best place to park to ensure my walk was as short as possible. I made it to the store and ALEXIS was the Lovely Lady who was so kind and patient while I got sized and also assisted in getting me the right strapless bra. SHE WAS AMAZING AND I GIVE HER 5+ STARS!!!!! SHE WAS AWESOME and even sold me another bra lol I went to checkout and was met with a slight attitude at first as I explained that my purchase was online and I needed to find the receipt in my email with the barcode. She was a bit condescending and seemed impatient while I searched for it and told her that I couldn't find the email with the barcode as she asked but only ones with order updates. Once I reveal this to her, she said oh I can use that email. I'll just type in the order number... If she said that in the beginning, then they would not have been an issue of waiting... I digress. Once the transaction was complete, she shoved the two bras into a small bag and until My Sister made a comment about the bag, she then says, would you prefer a bigger bag? For $120 worth of bras, which is only 2, I'm not sure why the larger bag wasn't offered in the first place. Her name is Deja or Dacia or Dascia (pronounced Dey-Sha) Absolutely awful attitudinal woman who needs to reset before helping people. Customer service was thr worst. SMH BUT ALEXIS WAS AMAZING!!!!!! read more

Just stopped in with my wife to see about exchanging something she ordered online. The landlubbers at the counter didn't have what my wife wanted so she had to order it and have it sent to the house read more

I had a great experience. Atmosphere-store was neat Service-all the associates were cordial & helpful The only hiccup is that I wanted somethings put on hold and they ended up putting it back within the 15 min it took me to run to get some cash. It was only 2 shirts left in my size so thank goodness they weren't crowded because my shirt would have disappeared. Overall, I would shop here again and go to Ashley! read more

If it wasn't for Emily I would be giving this new Victoria's Secret 1 STAR. I understand they just opened this new location, but at the same time they JUST OPENED! Every employee should be on their game, the store should be stocked, and the customer service should be great! NOPE. I walk in...no welcome. It's not organized. I wait for a dressing room for forever. No one asks if I need help. THE LIST GOES ON AND ON Shopping for honeymoon attire should be fun and I wasn't having fun because of the lousy service UNTIL Jesus BLESSED me with Emily. Victoria's Secret should be promoting this girl because she not only got me FINALLY into a fitting room, but helped me find so many pieces that I wasn't searching for ,but ended up buying because of her. Do something right and just make that girl the manager. read more

Excellent under garments but the prices at a bit steep.

Need a new personal items. I love the way they fit and feel very enticing. I have some old Victoria's Secret's better not good anymore. I need new lingerie I like that snap at the crotch it's very sexy I like the ones with the thongs and I like the push-up bras they look good on me specially the black and red, I spent all day at the mall a good time off of 202 had a good time that rhyme with old friend who likes to spend money on me he says I need to find a things in life instead of soap and lotion. Also got a pink camisole feels silky and sexy I really got a treat today didn't expect one. read more

One and a half stars. Bizarre, seeing significantly more tacky neon lingerie at this VS location than others in the DC area. For all the space they have as a standard-sized mall location, there's sparse volume per inventory item, greeter finally acknowledged me after 5 minutes of chatting with her coworker. Despite a mailer freebie coupon at the ready, I left empty-handed after a fairly useless visit. Needs more cutebell. read more

Bottom Line: If you can handle crappy service right now, then go get those deals at the semi-annual sale!! Be ready to experience: - A friendly girl to greet you at the door - Limited sizes - $2.99 panties and $15 bras - 7 associates standing behind the counter talking to each other with ZERO customers...because you know where they all are???.... - fitting rooms! ZERO associates helping all the customers waiting to get into the locked dressing rooms - A salesperson who will direct you to the wrong shelf area and then when you ask her about the area not having your size, she gets defensive. It took me 2 seconds to figure out that wasn't the right place to look...you work here, you should have a better idea and then want to help me after that. she walked away. thanks. - ONE pretty blond girl with tossled hair behind the cash register to greet you and help you out - Everyone else is busy trying to restock and arrange the floor with the new merchandise coming in. Guess what guys? The way you make money regardless of the day is to sell sell sell. read more

I came here to return some things I ordered online that arrived after Christmas. Despite having my receipt, the salesgirl tried to give me store credit because I used PayPal to pay online. After checking with another co-worker and a manager, the best they could do was mail the merch back to the warehouse for me but I'd have to wait for it to arrive there for my refund. All they gave me was a handwritten note on my receipt with the date and time I gave them my stuff. Victoria's Secret has one of the worst return policies for their online store. The vast majority of stores allow hassle free returns in store for online purchases but not VS. It makes me not even want to shop there anymore. read more

This is my least favorite Victoria's Secret. Never have I met the most overbearing sales people ever, especially a few Christmases ago. Seriously, I do not need 5 different sales girls literally following me around the store. If I need something specific or if I need help, then I will ask you for it. Other than that, leave me alone and let me shop in peace. However this has seemed to have improved over the years due to too many people feeling harrassed and complaining about it. Oh yeah and if you wear a medium or a 34-36 B bra size, don't count on being able to find it (this is true at most of the stores though.) read more

Horrible customer service at this location!! All of the employees here have an attitude. After you purchase something or make a return, they don't even say "have a nice day" or "thank you" or anything, and there's never any eye contact.. there is rarely anyone to help you on the floor, and today, I stood in line for 30 minutes because they only had one cashier and refused to open another register. There were about 6 women waiting behind me, too! I always feel like I am inconveniencing the employees here if I have a question or I am returning an item. I love Victoria's Secret, but I avoid this location like the plague and I shop online. They're always out of the good sizes and colors here anyway. I work in customer service, and I am appalled at how they let this location be run. read more

This store is okay they don't have as much merchandise as the one in Pentagon city Virginia but they have enough it's alright nothing to sing about the staff is friendly enough to go a little further but no complaints as long as you know what you want to come get your things and leave the store is clean and that's a good thing read more

Great experience, thank you! An employee named Cole (Kole?) helped me figure out my new bra size. She was very pleasant and patient!

I've never had a bad experience at any location, but I won't be returning. Horrible customer service! The young girls are sitting around talking instead of helping customers. read more

TERRIBLE..TERRIBLE..Customer Service. I asked a sales associate if she could measure me and told me she couldn't because she was too busy. She then told me that I could go to the fitting room and someone could assist me there. What kind of customer service is that?!?! I didn't even bother and just left. I won't be returning there. read more

Absolutely horrible costumer service. Two different sales associates led me to the wrong sales table for the 5 for $20 panties. I waited in line for 20 minutes to pay, only to find out the panties I had weren't on sale. I was then led to another table and told those were the panties on sale. After another 20 minute wait to pay, it was found those were also the incorrect panties. I then had the manager lead me to the correct table. If it weren't such a good deal (all bras for $35), I would have left. There were a couple other customers complaining to sales associates-one customer had been overcharged. I won't go to this store again. Rude sales associates who don't know what they're doing. read more

Went to return 2 bras today, and I had the best experience. James greated me at the door I told him why I came into the store he helped so graciously then he sent me to the dressing room and Rhoda gave me the best customer service. She helped me with sizing and the bra fit nicely. They didn't have a color I wanted and she let me know they could order if in stock and have it sent to my home. I did exactly what she said, very helpful young lady. James and Rhoda made my experience an awesome one. Thanks again! read more

Horrible customer service and long lines . Why do you have only one person working . Just saw two people leave that were in line

WOULD GIVE 0 STARS IF I COULD. Managers are rude and terrible at customer service. They don't answer phones and they aren't accommodating worst Victoria secret. read more

absolutely horrible customer service. I never ever leave reviews but i was completely outraged at how I was taken care of today at this location. I walked into the store looking for a specific bra that I didn't know where in the store it was located and I couldn't remember the name of it so I went to find someone who worked there to help me and I couldn't find a single person besides the ladies who were too busy working at the register. Eventually I found about 5 employees at the less busy part of the store gossiping. They looked at me and completely ignored me standing there staring at them. When they finally finished their conversation and someone asked me what I needed, I told the lady that I needed a DDD and that I knew that they only carried four styles of bras in that cup size because I had came in and tried it on the other day but I couldn't remember which style I had liked. And she looked me up and down and said "are you sure that's your size?" in the rudest manner possible (keep in mind I had literally just told her I tried on a bra in that size yesterday and it fit perfectly. It was blantantly obvious that I knew what size I was). she walked me over a table and didn't ask me a single question about the bra or my band size at all and immediately (assuming I was much heavier than I actually was) handed me the bra with the biggest band that she saw when in actuality I needed the smallest band that they produce. And if that service wasn't already bad enough she continued to use the intercom to finish her gossip session with her fellow employee and talked bad about me RIGHT IN FRONT OF ME. and every time I said that it wasn't the bra I tried on before (given that there was only 4 styles and that means it was only 3 times) she would roll her eyes and sigh loudly. I even apologized numerous amounts of times but she continued to be rude. read more