Long story- I got married this weekend. My girls and I wanted fresh mani-pedis for the day so we went to Victoria nails. I made an appointment and we showed up apparently at Salon open. I was three minutes later than I was supposed to be. We still waited for about 15 minutes for them to be ready. No biggie. Then we all got seated. Turns out despite confirming my appointment the night before, one of their nail techs wasn't there. Waited about 15 more mins for my services to start. Very small selection of gel colors to choose from, so I decided to get French tips. Things went downhill from there.
We spoke to them and chatted amongst ourselves about the fact that I was getting married the next day. We were all in really chipper moods. They knew my wedding was the next day. My nail tech used a grinder to remove my toe polish- not gel polish. Ouch- she hit my skin. Ouch again. My sisters nail tech used the grater in her feet, and my sister had cracked feet. It hurt her so bad that she yelped, and teared up and nicely asked her tech to not use that because it hurt too much. The tech went right back to it and hurt her again. Still we smiled. Nail techs are supposed to be able to see what tools are appropriate. Not here apparently. We move into the polish phase of my toes- the other three gals were already getting their manis- and I notice that there are lumps of polish in my toes. I asked the tech to try and fix them. She didn't. Still I smile. I'm getting married tomorrow! We move on the manis. Out comes the grinder again. Now I've had this done before, it was gel polish. I kinda get that. Ouch! She hit my skin! Ouch there she goes again! But I smile. Only good positive energy today ladies! She does the mani- it did not look like she used gel polish for the nail bed portion of the French. But I have never had a French before so ? Right away I see cloudy streaks from the white in the clear. I point this out and she said she would fix it. She doesn't. More streaks. At this point I'm 2 hours in. I need to get going so I'm just going to accept things and move on. No one will be looking that closely at my nails- I'm gonna be in my wedding dress! By now, the other three have paid and left. My sister paid for my nails. The tech finished up about 2.5 hours in. I get up to leave and they ask me to pay again. I said didn't my sister pay for mine? Oh that's right. She did. So we are good then? Yes! Ok. I hand them cash for a tip, smile, say thank you and walk out the door thinking "wow, that was disappointing but only positive vibes today!". I go back and talk to my gals. That was nuts right? Yes but we gotta decorate! Cool. Cool.
Next day- Now it my wedding day. My phone rings multiple times. I miss calls. I'm getting cinched into my dress, curlers in, makeup session. Run- we are going to be late to my wedding! Get hitched- amazing beautiful glorious day! Reception, dance the night away. Finish with tacos and late night margaritas with my new husband. . Listen to voicemails. "This is Victoria nails- we didn't get paid properly". What? How does that happen? Try calling them Sunday. Try calling them Monday. Closed. Tuesday- Get a hysterical message from my sister, they ran her card again on Sunday or Monday, another $72. The first charge was for $117, two toes, one mani (she did not have a mani). She did not approve this charge. They just took her number off her receipt from the day before and ran it! Now I'm messaging them on FB. They responded this morning saying they will contact me after the Holiday. Now I'm furious. I tell them that if there is a missing charge, big big if, I will pay it. But now that these shenanigans have occurred, look at this nail job and tell me if you think this is ok. Response is- "I don't see any issues." You tell me ladies. They said they are Hotlist material while we were there. I would say more like Notlist. read more