Despite this place coming highly recommend by a reliable source, and my desire to support a small business, I can't recommend this outfit based on my experience.
I was looking to purchase a couple of taps from these folks, including some nonstandard UNS taps and left handed thread taps, but couldn't locate everything I needed on their website. That's understandable, but how they handled my subsequent inquiry over email was extremely unprofessional.
In particular, their sales department first ignored me and then, when called out on it in a follow up note, immediately responded with a combination of snark and arrogance, rather than any semblance of an apology.
These asshats actually said, and I quote, "sometimes we don't reply to people as quickly as some people would like." Have you ever seen a more passive aggressive, narcissistic apology for failing to respond to a customer inquiry? Me neither.
When I lamented that I had chosen them over big box stores and online mega retailers because I wanted a human connection and not an algorithm, they dropped this gem: "Human connections are nice sometimes; algorithms and machines allow us to complete our tasks..." You can't make this shit up folks.
I'm not in the business of begging people to respond or let me buy their merch, so I walked and took my wallet with me. Any company employing unapologetic, unmitigated and flagrant narcissists in their sales division is a hard pass for me, and should be for you too. Steer clear of this utter shit show. read more