Tony's is a local hardware store that's close to my house. I prefer to shop small businesses in my community so this fits the ticket. You will pay a tiny bit more here than big box stores but that's okay when you know you won't be standing in long lines, deal with crabby staff and can get assistance carrying something to your car if needed. Tony's usually has what I'm looking for but doesn't always have a huge selection of some items. But if you're looking for helpful service, someplace to get a key cut or a gallon of paint without having to travel too far, Tony's is your place. read more

I prefer to visit small independent stores. I bought a large fan and had to wait for my husband to pick me up. It was 95 degrees outside and across the street was a large shade tree. I piled my purchases in the shopping cart and waited under the tree where I told my husband I would wait. My plan was to load my stuff in the car and return the cart. An employee came out to tell me this was personal property and it had to be returned, not "can I help you?" I am an older woman and just purchased over $100 at the store, seriously, I need this cart? I returned the cart and struggled to carry the items to my shady spot. Meanwhile, a woman in another car told me to stop stealing! My daughter lives in this neighborhood so I am there a lot. I was so disappointed in their response. read more

I'm posting in support of their "no mask, no service" policy. Small business owners can't lose employees who are exposed to the virus by thoughtless, selfish customers. Period. I don't even live near Tony's, but I will be shopping there whenever I need a product from them! read more

An abundance of pleasant, helpful employees pointing you in the right direction and getting you out and on your way. Recommended.

The staff is always super helpful and they have a nice variety of random home improvement items. If you live in East Ferndale or Hazel Park this is a very convenient hardware store. read more

A great old school hardware store. When you walk in you are greeted by a friendly and knowledgeable person and they know where everything is located. You will get all the information you will need to complete your project. read more

This review is for the ONLINE ordering with Ace Hardware of Hazel Park, Michigan. I attempted to order a snowblower online and it said online that the snowblower was in stock. I get up this morning the snowblower ordered was cancelled. Ace Hardware had no problem with IMMEDIATELY taking the payment off of my debit card for 750.00 for a snowblower but I called the 888-827-4223 to see when my money would be deposited back into my account; I was told 7-10 business days!!!! I will not be placing ANY online orders with Ace Hardware of any location again. Ridiculous!!! Angry Former Customer! Stephanie Nimene read more

Hidden gem! This is a great hardware store that's maneagable in size. It has a local feel and knowledgeable staff.

Don't believe the negative reviews of the people who have a thin skin or an axe to grind because they don't get price matching from a company with the buying power of 2000 stores (yeah, the guy complaining about price matching, you're an absolute idiot). HD and Lowe's are on my daily route, so I shop there as well, but this is where you go when you want real answers. And that's assuming you can get somehow to help you at those big box stores. I don't care about saving $5 dollars when these guys save me time, gas, and frustration by giving me tips on how to do the job right. Thanks to the staff there for helping me be less pissed off when I have a home repair issue I don't feel like dealing with. read more

I'm always treated with outstanding, service and prices are fair for a small store chain. Love the fact they have most everything you need. Love you guys thanks for being there during COVID 19. read more

This is our favorite hardware store ( my bf happens to work at a big box hardware store). We are consistently greeted and offered assistance upon walking in the door and while browsing. The staff us always friendly AND knowledgeable about their products use and availability, which is a breath of fresh air! Always our first choice when we are in need. Thank you for your amazing customer service! read more

Tony's Ace Hardware - We love the different variety of impulse buys. - Hardware Stores Near Me - Hazel Park, Michigan

Tony's is a true asset to the Hazel Park community. Their customer service is fantastic. While they may not have the buying power of HD or Lowe's the personable experience is what sets them apart. They're doing all that they can to keep the community and their staff safe despite negative feedback from those who feel otherwise. read more

This is the hardware store we most typically frequent. It's an ACE, so it has most of the things you'd expect. The part that I appreciate most about this store is that the staff are incredibly helpful... first of all they are actually AVAILABLE to help you - unlike the horrendous task of tracking someone down at a Lowe's or Home Depot - but they are also knowledgeable about their products and whatever small project you are trying to do yourself at home. I live really close to the store, but my dad who lives a good 20 minutes away has driven here to get items for his own products. It's the quality of service that you get from small shops that make the difference. Their hours are limited compared to the big box stores, so no 9 PM runs to get something you forgot to buy initially. I'm not going to pretend that I'm above going to Lowe's or Home Depot, but I definitely feel better about myself when I drop into this local hardware store. :) read more

Needed a screen repaired for an emergency situation and these folks handled it beautifully. I love the quirky old school atmosphere and the sense that everyone enjoys working there. Everyone from the guys behind the help desk to the girls at the register were friendly and in good spirits. A customer was leaving as I was walking in and he exclaimed "Tony's does it again!" I can see now what he meant... this place will help you when you're in a pinch or casually browsing for wood screws. It's crucial to support places like Tony's in the face of big box domination read more

I've been coming to Tony's for over 40 years. Best ACE hardware around. I always try to go here instead of Lowe's or Home Depot because it's close to home, the staff are super helpful and friendly and I always leave there in a good mood. The cashier Tiyanna knows where every single item in the store is so if you can't find it just ask. read more

Thank you for your excellent customer service and for asking everyone to wear masks. It's a temporary inconvenience that's saving lives. Stay strong and know that you are doing exactly what's needed. read more

I've held back from submitting this review because I had hoped things would change. After my experience today, I have to say something: Save your money and go to Lowes or Home Depot. The prices are so much better and the customer service blows Tony's away. Not to mention they'll match prices and do so without a lecture on the cost of doing business in the shadow of a larger retailer. For the last 8 years that I've lived in Hazel Park I have tried to shop at Tony's. I like supporting local businesses, but nearly every time I shop there I am appalled at how rude the manager is or how rude the cashiers are. Since they've had several cashiers over the 8 years I shopped there I can only assume they're a reflection of their manager. The cashiers rarely greet me with a smile or bother to exchange even the most basic of pleasantries. They're often flat out rude or engaged in conversation with each other and can't be bothered to stop and deal with my purchase without a major attitude. Today was no different. I brought my purchase to the counter, she looked at me, rang up my items and said the total. That's it. The manager (Owner?), Craig is the same rude, nonchalant person his cashiers are. In the past I have asked him to match prices with Lowes or Home Depot (both of which will match the prices of any competitor) only to be literally laughed at and lectured on how he has to charge more than them to stay in business and how price matching will never happen for that reason. It's fine if you don't, but I don't need the lecture neither is it my problem that the cost of doing business is so high for you. I am already in your store shopping and it seems like he'd rather chase away dollars to save pennies. The lone bright spot here is the floor staff who are usually very attentive and somewhat knowledgeable in their respective departments. However today as I stood in an aisle trying to match up pieces of ductwork I overheard two of them bad-mouthing previous customers. When I walked to another aisle and circled the shelves trying to find what I needed I literally had to ask two other floor people, who were having a conversation with each other, to move out of the way so I could get past. Neither offered to help me which was a new experience. If you're in the Hazel Park area, save your money and time and just go to Home Depot or Lowes. It's not worth the hassle. I tried to give them a chance. Many, many chances over 8+ years, in fact, and it's still awful. There are better local businesses to support, ones who genuinely care about their customers and go out of their way to show it. I will not pay more to be treated poorly any more. I try to buy local whenever possible but for hardware, I'm done buying from Tony's. They don't care so neither do I. read more

I really like this Ace Hardware. It reminds me of the stores of my childhood where you had a little bit of everything along with helpful staff. I try to go here instead of Home Depot or Lowe's if I can because unlike the previous reviewer, the staff at those stores make me mental constantly asking if I need help. I made a game of it my last time at Lowe's and had 6 people ask me if I needed help. Go away please. Here at Tony's, they don't hover but are available if you have a question -- perfect! read more

They had cabinet liners marked for 1.79/25y and the owner told me they were 1.79/y and after I explained what the difference was he told me I was illiterate and couldn't read which for someone clearly smarter than him is a little redundant. Go to Home Depot or Lowe's if you don't want to get raped by their prices, however everyone but the owner seems helpful. Ironic read more

I have cats so when ever they try and breakout the house and destory one of the screens on the window I go to tonys to get em fixed. They are local so thats a plus. American owned, double plus. So I don't mind spending a little bit more money here on items. read more

This location has phenomenal customer service, and the inventory has yet to disappoint. I have visited this store several time for various reasons and every time the staff has gone above and beyond to provide excellent advice and product information. The inventory is well stocked and has everything you would expect from a local hardware store. I am extremely pleased with my experience so far with this store and plan to return frequently for all my home maintenance needs. read more

I've been coming to this store for over 18 years, love it! I've never had one bad experience with the services/products in all this time. The staff is always great & store has a warm small town feel. Prices are a little higher but not out of line & products are nice quality. Thanks & keep up the good work! read more

Tony's Ace Hardware is our go to store. I have been going to this store for 20 years. The staff is great to deal with. They are very knowledgeable and are willing to take the time to understand your project to provide you with the product you need as well as some advice. The selection of products is above par. Most of the time the have the item that I need for my 1940s bungalow when the box stores don't. They have recently expanded into the adjoining store front and improved their paint department. read more

This is still truly the "Hometown Hardware Store". I have shopped here for over 10 years and have never had anything but great experiences. When you walk in the door, you are immediately greeted and offered excellent customer service. I also go to the Big Box stores, but I would gladly spend the extra buck to have a staff that actually comes to you and asks you if you need help, not pushing a button on a pole in the store and waiting 15 minutes for service. Excellent variety of everything you would expect from a hardware store, and then some. If they don't have it, chances are the staff will find a way to get it for you, as they have done for me on several occasions. I no longer work in that area, but would still make the extra 10 minute drive past HD to go here. read more

The people writing good reviews were definitely there for menial no brain crap that a child could help you with. Any time i have gone for something more complex than a box of nails , i have gotten nothing but stuttering employees who can not tell me a single thing i need to know. Simpletons catering to a simpleton town , go elsewhere if you actually need to get things done. read more

Just when you thought they couldn't get any friendlier or more helpful BANG!!!! they take it up another notch, BOOM!!! I'm not even in the store and they just took it up another friendly, helpful notch!!! Great crew, fast friendly service, very knowledgeable, We will continue to return thanks. read more

Excellent! Prices are a little bit higher then the big box stores but not much! Very helpful almost too helpful. These guys know their stuff and are very knowledgeable. Supervisor for a Remodeling Company so I visit hardware stores everywhere. I will keep coming back to Tony's Ace Hardware as long as I'm in the construction field. read more

Worse customer service I have ever experienced. No greeting when you enter the store. You lost $70 because I put all my items back because I don't like being watched every aisle I walk down. I went to a different ACE. Beware if you want horrible customer service go to Tony's ACE hardware. read more

Tony's is totally acceptable if you need to grab a quick item for a project. Most of the employees are very nice and helpful except for one. Somehow, I always get directed to this one grump. He constantly acts condescending, and stares open mouthed and scoffing at me when I ask a question. He always acts as if, as a woman, I can't possibly know what I am talking about. However, when I explain an item to him he responds with "YEAH, I KNOW" and then has to ask another employee for an explanation. I really want to like shopping at Tony's, but this floor employee really needs to be taught that one's gender doesn't affect their ability to understand and complete home improvement tasks. read more

Extremely helpful, very convenient and great prices. Yes Homedepot is cheaper on some stuff but not always worth the drive.